We were just browsing and after chatting with the sales person were able to choose a Sofa which suited us perfectly. We were unsure of the size we had chosen but the sales person held the items for... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic experience and service from David, DFS Metrocentre. We enjoyed our visit and were under no pressure. We were offered refreshments and told to take our time. Once we had chosen our sofas, Dav... Se mer
Företaget har svarat
Lovely clean and well designed showroom. Staff friendly and attentive without being pushy. Once engaged both Zac on an earlier visit and then Paul today were very helpful and guided us effortless... Se mer
Företaget har svarat
We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at o... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
metro retail park metro retail park, NE11 9XS, Gateshead, Storbritannien
- 0333 999 9757
4,9
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good customer service
Very good customer service, staff member was very knowledgeable and extremely helpful. Would recommend.
14 augusti 2026
We were just browsing .
We were just browsing and after chatting with the sales person were able to choose a Sofa which suited us perfectly. We were unsure of the size we had chosen but the sales person held the items for us while we went home to measure.
We decided a larger sofa would work so when we were called from the store we were able to Change the order and pay the extra then and there. Top marks and top customer service.
14 augusti 2026
Very quick and easy process
Very quick and easy process. Very helpful and friendly staff.
7 augusti 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
The girl was very helpful and friendly…
The girl was very helpful and friendly she explained everything and was very personable. She explained everything we needed to know.
13 augusti 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Fantastic experience and service from…
Fantastic experience and service from David, DFS Metrocentre. We enjoyed our visit and were under no pressure. We were offered refreshments and told to take our time. Once we had chosen our sofas, David took us through all our options and answered any questions we had to ensure that we were picking exactly what is right for us including measurements. Overall, a great experience. Excellent & proffessional customer by David and his colleagues. We're super excited for our delivery!
12 augusti 2026
Svar från DFS Furniture - Gateshead
Hello Kerry,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Gateshead
Hello Davie,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Everyone we spoke to was lovely and the…
Everyone we spoke to was lovely and the guy who spent the most time with us that we bought the sofa off was brilliant.
8 augusti 2026
Svar från DFS Furniture - Gateshead
Hello Joseph,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Excellent coustomer service from start…
Excellent coustomer service from start to finish x
9 augusti 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Paul was excellent to deal with
Paul was excellent from start to finish, highly recommend DFS/Staff, customer service on point.
11 augusti 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very happy with the service provided
Very happy with the service provided. Advisor listened to what we wanted and gave advice and options and guided us through the process. Excellent customer service for us. Never followed us around the shop and let us ask for their help when wanted. All in all very happy thank you
11 augusti 2026
Svar från DFS Furniture - Gateshead
Hello Claire,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Gateshead
Hello Lynn,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Gateshead
Hello Joanne,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The sales Man
9 augusti 2026
Svar från DFS Furniture - Gateshead
Hello Joe,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Excellent customer service and friendly…
Excellent customer service and friendly team. Good offers on in store.
11 augusti 2026
Svar från DFS Furniture - Gateshead
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Ideal products
Ideal products, very helpful and informative young lady who answered all my questions.
11 augusti 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Salesman said that the 2 tables would…
Salesman said that the 2 tables would be assembled by the delivery lads. They don’t do this. I am not far short of 75 years old and these tables are heavy. I had to assemble them myself. Would not have bought them of if I had known that I had to erect them myself.
28 juli 2026
Svar från DFS Furniture - Gateshead
Good Afternoon,
Thank you for taking the time to leave us your review. We do appreciate any feedback.
With our extended home ranges, some of these items do require self assembly but will be placed into the room of choice by our third party delivery company. This is reflected in the delivery charge.
We do assure you that the delivery process is always discussed at the point of sale when purchasing in our store or over the phone and is shown on the checkout when placing your order online.
Kind Regards,
Lorraine E
DFS Central Customer Support
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Customer service excellent
Customer service excellent, however just a small issue on delivery.. they charge! Spending alot on a sofa should be free delivery.
11 augusti 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Everything sorted so easy good advice as well
The man on phone cannot rember his name sorted everything out for me no problem
3 augusti 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
we felt really good about the choices…
we felt really good about the choices we had, and when we explained what and why we wanted that specific sofa the salesman was extremely helpful and explained exactly what we needed, excellent customer service.
3 augusti 2026
Svar från DFS Furniture - Gateshead
Hello Arnold,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.