Louis was very helpful, professional and knowledgeable about the sofa we were interested in. We were torn between a sofa at DFS and one elsewhere but due to the excellent customer service and qual... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was warmly welcomed into the store and asked if I was looking for anything in particular. David one of the sales personnel took me round and showed me various sofas explaining them in detail. I was... Se mer
Företaget har svarat
We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at o... Se mer
Företaget har svarat
Our son bought a suite a couple of months ago and we had a fabulous helpful, very knowledgable guy called Mark. We went back in today to buy ours, again so very helpful, spent time with us to help wit... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
metro retail park metro retail park, NE11 9XS, Gateshead, Storbritannien
- 0333 999 9757
4,9
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
emma was great easy to deal with
2 augusti 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The staff were very friendly and…
The staff were very friendly and helpful,the salesman who sorted are order out was very professional.
26 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Ask for Pamela
Ask for Pamela! Amazing, great, makes a lovely cup of 'T'. Full professional service, made a great deal on top of the advertised deal. Even the dog was welcomed, which make the choice easy for us
2 augusti 2026
Svar från DFS Furniture - Gateshead
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine E
DFS Central Customer Support
Great customer service from emma and…
Great customer service from emma and manager. Was very friendly
2 augusti 2026
Svar från DFS Furniture - Gateshead
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
A pleasure to shop at DFS
The showroom is light, bright, friendly and well laid out, we especially liked the coordinated accessories.
The staff did not pressurise us, but responded immediately when we asked for information about a settee. He was friendly, helpful and gave us useful information about the settee.
Our order was recorded quickly with minimum fuss and we liked the fact the order was checked by another member of staff to ensure it was correct.
We were pleasantly surprised at the quick delivery time- only 2 weeks!! Very excited!!
We’re also impressed with the five year guarantee and our member of staff gave us valuable information about how to keep the settee in good order.
Altogether an easy, reassuring and pleasant experience, thank you we will definitely recommend DFS 👍
2 augusti 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Svar från DFS Furniture - Gateshead
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Great service from the man who served…
Great service from the man who served me. Nothing was a bother and he explained well about the fabric of sofa and how to look after it. He gave great advice on colours and explained various options on how to pay. Overall a great service.
1 augusti 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Shell from the Gateshead branch was…
Shell from the Gateshead branch was welcoming and helpful the second we stepped through the front door. Her helpfulness and expertise made the process so simple in us purchasing our dream sofa.
26 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Good clear help from staff on floor
Good clear help from staff on floor. Clear explanation of terms and products available with purchase.
26 juli 2026
Svar från DFS Furniture - Gateshead
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
PAUL was very helpful and explained…
PAUL was very helpful and explained everything about the sofas we chose,customer service exceptional
2 augusti 2026
Svar från DFS Furniture - Gateshead
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Paul.
Kind Regards,
Jordan
DFS Customer Support
Greeted by friendly staff upon entering…
Greeted by friendly staff upon entering the store but didn't feel 'ambushed'. The lovely Emma dealt with us and was so smiley and helpful. A really pleasant experience.
1 augusti 2026
Svar från DFS Furniture - Gateshead
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Emma.
Kind Regards,
Jordan
DFS Customer Support
Good customer service
Lewis was very helpful and up front. Took only 20 mins to buy and order my items. Excellent experience.
1 augusti 2026
Svar från DFS Furniture - Gateshead
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Lewis.
Kind Regards,
Jordan
DFS Customer Support
Svar från DFS Furniture - Gateshead
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Smooth process and friendly throughout.
1 augusti 2026
Svar från DFS Furniture - Gateshead
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
We called into DFS just to browse at sofas, not intending to purchase that day. We were approached by Rachel who was very friendly making us feel relaxed, she was knowledgeable about the product. She emailed us all the information. We left the shop to visit a friend but returned a few hours later to make a purchase. Great customer service.
31 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Emma is a credit to your team
Emma is a credit to your team.
I return to DFS as I always get great friendly service from Emma.
29 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Super choice and very helpful staff
Was helped and guided by Mark today when I bought my new sofa. Expert advise and really helpful, very friendly and best of all not pushy.
30 juli 2026
Svar från DFS Furniture - Gateshead
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Mark met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Mark was very friendly and…
Mark was very friendly and knowledgeable
We felt at ease and under no pressure to purchase. Mark offered refreshments. Overall a very positive experience
30 juli 2026
Svar från DFS Furniture - Gateshead
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Mark.
Kind Regards,
Jordan
DFS Customer Support
Excellent Service
The whole experience was very quick and easy with no hard sell and we came away very happy with our purchase, highly recommended 😃
30 juli 2026
Svar från DFS Furniture - Gateshead
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.