Louis was very helpful, professional and knowledgeable about the sofa we were interested in. We were torn between a sofa at DFS and one elsewhere but due to the excellent customer service and qual... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was warmly welcomed into the store and asked if I was looking for anything in particular. David one of the sales personnel took me round and showed me various sofas explaining them in detail. I was... Se mer
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We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at o... Se mer
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Our son bought a suite a couple of months ago and we had a fabulous helpful, very knowledgable guy called Mark. We went back in today to buy ours, again so very helpful, spent time with us to help wit... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
metro retail park metro retail park, NE11 9XS, Gateshead, Storbritannien
- 0333 999 9757
4,9
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Friendly Staff
Lovely lady (Pamela) in store gave us time & space to browse. I think she'd realised my partner & I were between two choices. And once out choice was made, we were offered a coffee & she continued to be very helpful through the purchase.
20 juli 2026
Svar från DFS Furniture - Gateshead
Good Morning,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind Regards,
Lorraine E
DFS Central Customer Support
Exceptional Customer Service
I recently purchased my new sofas in store and had an excellent experience from start to finish. Louis looked after me throughout the process and provided outstanding customer service.
He was friendly, knowledgeable and incredibly patient, taking the time to answer all of my questions and helping me choose the perfect sofas for my home. There was never any pressure to make a decision, just honest advice and a genuine willingness to help.
Louis is a real credit to the DFS Gateshead team. Thank you for making the whole experience so easy and enjoyable. I wouldn’t hesitate to recommend DFS to anyone looking for quality furniture backed by exceptional customer service.
29 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Very helpful and polite
29 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Fantastic service instore
Fantastic service instore. Pamela was very helpful and explained everything thoroughly and clearly. We couldn't have asked for a better service. Thank you.
29 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Such a brilliant help choosing my dream…
Such a brilliant help choosing my dream couch, very friendly, very happy with my overall experience would highly recommend!!!
28 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Gateshead
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Sales staff very helpful, great all round experience
Sales staff very helpful and no pressure or pushy tactics. A laid back experience which I prefer when buying something. I'm rubbish with people's names but the young lass that sorted us out was fantastic! Wouldn't hesitate to buy from there again.
28 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Gateshead
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
The young sales person Emma was very…
The young sales person Emma was very helpful with out being pushy
28 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Fantastic service
Fantastic service, polite delivery guys, all set up, rubbish taken away, and fast too
8 mars 2026
Svar från DFS Furniture - Gateshead
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Svar från DFS Furniture - Gateshead
Hello Kerry,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful lady got what I needed…
Very helpful lady got what I needed every item explainedha
27 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Sales assistant very helpful
26 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Staff very nice and helpful
26 juli 2026
Svar från DFS Furniture - Gateshead
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The fa t that I was allowed time…
The fa t that I was allowed time to.look around the show room and not being pressured by sales people pushing for a quick sale. The salesman was polite informative and friendly o pressure.
26 juli 2026
Svar från DFS Furniture - Gateshead
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Carmel La-z-boy in willow
There was no hassle, no sales person was constantly on your back, you were left to browse and if you needed help, the help was there straight away, the member of staff that helped me was very patient whilst I made my decision
26 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Rachel was very approachable and…
Rachel was very approachable and knowledgeable about the products we were looking at. She was friendly and an asset to DFS. I would seek out Rachel in the future if I was visiting DFS
26 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Nice guy paul
The guy that served my daughter and I was really helpful and friendly would recommend this store
25 juli 2026
Svar från DFS Furniture - Gateshead
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
lovely staff
26 juli 2026
Svar från DFS Furniture - Gateshead
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Detta är Trustpilot
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