Lovely clean and well designed showroom. Staff friendly and attentive without being pushy. Once engaged both Zac on an earlier visit and then Paul today were very helpful and guided us effortless... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Louis was very helpful, professional and knowledgeable about the sofa we were interested in. We were torn between a sofa at DFS and one elsewhere but due to the excellent customer service and qual... Se mer
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We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at o... Se mer
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I was warmly welcomed into the store and asked if I was looking for anything in particular. David one of the sales personnel took me round and showed me various sofas explaining them in detail. I was... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
metro retail park metro retail park, NE11 9XS, Gateshead, Storbritannien
- 0333 999 9757
4,9
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Zak was nothing but helpful and such a…
Zak was nothing but helpful and such a king genuinely nice person. Was a pleasure to work with him. Thank you so much for the laughs and nice vibes.
13 juli 2026
Svar från DFS Furniture - Gateshead
Good Morning,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Lorraine A
DFS Central Customer Support
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great helpful assistance can not fault…
Great helpful assistance can not fault the service
13 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Paul was fantastic
Paul was fantastic. Didn’t try to sell us something we didn’t want. Admittedly we knew what we were after, He actually gave us some sound advice and shared his knowledge unobtrusively.
His knowledge doesn’t just lay with sofas. He taught us a few things about how furniture can improve our lives if treated properly. We didn’t feel pushed to purchase anything.
12 juli 2026
Svar från DFS Furniture - Gateshead
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Good Experience
Really easy and simple way to get a sofa. Zak was brilliant and really helpful explaining all the options and combinations to us. He was personable and great, not pushy. Listened to our needs and drew a diagram up for us, and created even more space in our room with jiggling things around. Thanks Zak. Looking forward to getting our sofa!
12 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent service from the minute we…
Excellent service from the minute we visited the Gateshead showroom. Good range of products offered.
12 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Really friendly, knowledgeable staff…
Really friendly staff who let you browse without following you around the store. Juliet was very patient explained the features of our purchase. She was very friendly and let us look while we made our decision and once we decided on what we wanted she explained care details, delivery options and aftercare. It was a very pleasant afternoon
12 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Svar från DFS Furniture - Gateshead
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Courteous and helpful.Detailed advice…
Courteous and helpful.Detailed advice re products.even reduction on treatments.
12 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Great service by Zak
Great service by Zak.
Helped us pick the right sofa.
Explained all the different options.
12 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
DFS METRO CENTRE
we were assisted by Mark Thomas in the purchase of two separate sofas for two different rooms
Mark helped us chose without any type of "sales pressure"
He assisted us massively in the choice of our furniture
Apart from being very knowledgeable, Mark is a really nice person and made out experience very enjoyable, which is a massive compliment from a "bloke" buying furniture with his wife on a Saturaday afternoon
11 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great support from the staff
Great support from the staff. Not pushy at all and made us very welcome.
11 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
The lady in question was fantastic…
The lady in question was fantastic explained everything and was really friendly and helpful
11 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for sharing your great feedback with us.
Kind regards
Holly M
DFS Customer Support
Great service and Amazing Sofa
Honestly, from the moment we walked in, we were just looking for a corner recliner but we came away with something better, thanks to Pamela. She helped us massively and when we found our dream sofa, got a wonderful Latte for my partner (which he loved), and helped us with the credit paperwork, which was processed so easily. Couldn't recommend her enough. Thank you again Pamela for helping us find our forever sofa (or at least for the next 5-10 years lol)
11 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Sales person was knowledgeable friendy…
Sales person was knowledgeable friendy and very helpful.
11 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Fabulous customer service from Lewis
Fabulous customer service from Lewis. No pressure selling. Great knowledge helping me to make my choice. Lewis was friendly and approachable. Thank you.
10 juli 2026
Svar från DFS Furniture - Gateshead
Hello Miss Bone,
Thanks for your lovely feedback, we’re glad to hear Lewis met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very helpful and explained everything
10 juli 2026
Svar från DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I'm deaf as she lovely lady as I understand everything what she explain this and that which it good.
Lovely lady as I'm happy also I have order sofa x
9 juli 2026
Svar från DFS Furniture - Gateshead
Hello Christina,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful and explained everything about looking after the sofa and after care
Very helpful and explain everything about taking care of the sofa and all about the after care
9 juli 2026
Svar från DFS Furniture - Gateshead
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Svar från DFS Furniture - Gateshead
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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