Ease of ordering. Various promotions from time to time. Ability to create a list of Favorites. If you create your member info, you accrue points based on order volume, to equate to $ for application... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It was rather difficult to navigate and pick out products and then I had trouble with my address and telephone #. I have two residents but it wasn't clear as to how to let you know where to send pr... Se mer
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Their app still has some bugs to workout like it’s not as user friendly as I was hoping for and their shipping has caused issues on past orders (not arriving on time or not arriving at all). Amazing b... Se mer
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Not fond of the $12 fee for the Flex HSA/FSA fill-in-the-blank questionnaire. While it was noted in writing that there may or may not be a $12 fee for a consultation in the form of a Chat, that seemed... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Dermstore launched in 1999 with the vision of creating a trusted dermatologist-backed online beauty store. Founded by a board-certified dermatologist, the company became a safe haven where customers could purchase with confidence. We have since grown to offer a wide range of skin care and cosmetic brands. Our collection includes: professional-strength formulas (otherwise only available at a doctor's office), exclusive spa care lines, salon-grade brands, as well as hard-to-find niche and specialty brands from around the world. In 2013, Dermstore became a wholly owned subsidiary of Target Corporation. We are headquartered in Southern California with a Spa location in Hermosa Beach.
Kontaktuppgifter
90254, Hermosa Beach, USA
- 800.213.3376
- service@dermstore.com
- www.dermstore.com
4,0
Bra
53 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Missing more than half my items ordered…
Missing more than half my items ordered in June. It’s been 3wks. The only thing you apologize for over and over is a single hair product. Where’s the rest of my orders? Will NEVER buy from this store again.
27 juni 2026
Svar från Dermstore
Hello Kristina,
We sincerely apologize for the significant delay and the missing items from your June order. We understand your frustration and are actively investigating this to locate your complete shipment. We appreciate you bringing this to our attention.
A message has been sent to your account.
Kind regards,
Liam
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Online Experience Was Simple
My online experience went well. I’m able to get all of these products together in one shipping. Thank you!
12 juli 2026
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
I thought I could pay in installments
I thought I could pay in installments, but that option didn't come up.
12 juli 2026
Svar från Dermstore
Hello Delia,
We appreciate your feedback regarding payment options. We are reviewing our processes to ensure clarity on available methods.
A message has been sent to your account.
Kind regards,
Liam
Great products with great sales!
12 juli 2026
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Easy to find products,good prices and…
Easy to find products,good prices and wide range of product selection
12 juli 2026
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Obagi vitamin c serum
Great products and excellent customer service. Love the great sales too.
12 juli 2026
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Always satisfied
12 juli 2026
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
straight to the point.
12 juli 2026
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Beware if you do not enter the correct…
Beware if you do not enter the correct address/mistype or anything. In one of their policies they state that they’re not
Liable if you need to change or update the delivery address so you will end up losing a lot of money. I have to contact my credit card to dispute the purchase saying that I tried to cancel with DermStore but they’re refusing to change the address so I will end up losing money and not receiving the products I ordered. Please try to order your derm needs through another store. I’ll be posting on reddit, bbb and everywhere else to in order to let people know of this. Anywhere else I have ever ordered from and had troubles with delivery, other companies are willing to cancel or update the address, DermStore will not.
12 juli 2026
Svar från Dermstore
Hello,
We appreciate you sharing your experience. We regret to learn about the address issue and the difficulty you faced in correcting it. We'll review our policies to see how we can improve this process. Your feedback is valuable as we aim to provide a better shopping experience.
A message has been sent to your account.
Kind regards,
Liam
I've ordered from the Dermstore a…
I've ordered from the Dermstore a number of times now and have had no issues whatsoever. And when I've used Flex payment it was easy enough. Will continue to buy from them.
25 maj 2026
Omdöme utan inbjudan
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
I have ordered from Dermstore for a…
I have ordered from Dermstore for a couple of years now, and they frequently advertise a free gift with purchase. Unfortunately, in my experience, the promised free item is repeatedly not included in my shipments. It's disappointing to look forward to trying something new, opening the package and finding it's missing every time. I know it's a small thing, but If you're going to advertise a free gift with purchase, you should honor it or clearly explain why the item isn't included. I reached out to customer service but they didn't offer an explanation and also didn't offer to send the free gift that was supposed to be included in my last shipment. Repeatedly advertising promotions that aren't fulfilled is misleading and leaves customers disappointed.
8 juni 2026
Omdöme utan inbjudan
Svar från Dermstore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
The ability to use my Flex card for…
The ability to use my Flex card for purchases. Love it.
11 juli 2026
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.