Its my 3rd year with DCL INSURANCE thank you very much for such a nice and friendly service On renewal got cheaper quote from somewhere else but DCL match the price for me Once again thank you ver... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Yohann was very professional today. He went out of his way to help me renew my policy and price-matched it. Brilliant service, very polite. 5th renewal, definitely recommend DCL. .
Företaget har svarat
Have been with DCL for last 7 years. Wasn't happy this time as I came to realise that the previous agents who handled my PCO insurance renewal were not clear of what the policy holds. For this year... Se mer
Företaget har svarat
Staff are very friendly they try to explain everything but I couldn’t understand as I have earing problems it would nice if you can paper by post thank you n god bless you thank you
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Företagsinformation
Skrivet av företaget
DCL Insurance is the leading name in hire and reward insurance for minicab, taxi, chauffeur and delivery drivers across the UK, and a high quality provider of ADI insurance cover for Driving Schools and Driving Instructors. Established in 1999, we are proud to be able to provide the best private hire and public hire insurance to chauffeur, minicab and taxi drivers nationwide at extremely competitive prices. At DCL we are committed to providing the best insurance cover at the best prices whilst maintaining a gold standard level of customer service, knowledge and professionalism. In 2012 we were awarded Charted Insurance Broker status by the Chartered Institute of Insurance. Only the UK’s premier insurance broking firms qualify for Chartered status, so when you come to us you know you are dealing with proven professionals. Contact us on 020 8669 4466 for a quote.
Kontaktuppgifter
19 West Street , SM5 2PT, Carshalton, Storbritannien
- 020 8669 4466
- sales@dclinsurance.com
- www.dclinsurance.com
4,8
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Policy renewal with DCL
Hi I have been taken my policy renewal by Yasmin Nuamah she is very good customer service explain full process and set up my insurance thank you Yasmin. I really appreciate being with DCL last 15 years and always looking forward to being part of DCL.
27 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Yasmin and her manager.
Very helpful staff and friendly amazing…
Very helpful staff and friendly amazing prices
26 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
The customer service was very excellent
The customer service was very excellent
I was so happy with the service. Thanks
26 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Yasmin was very professional on her job.
17 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Exceptional service from Danielle Wakelin
Spoke to Danielle Wakelin to renew my Taxi Insurance. Danielle was patient, polite and professional in handling my renewal, she rang back when she promised. I have been with DCL for 10 years ! I have found they’re pricing competitive and they’re service exceptional.
24 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Danielle and her manager.
Adel was quickly to take the money for…
Adel was quickly to take the money for my renewal and she hung the phone up and I still had questions to ask her. Absolutely rubbish customer service
24 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
We are very concerned to see your review and would like the opportunity to investigate this. We will ask a senior Manager to look into this as a matter of urgency and they will be in touch with you to discuss further.
I have been contacted by YOHANN for my…
I have been contacted by YOHANN for my insurance Renewal. Iam please to say he deals with great support. Always very helpful all staff.
20 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
I had an amazing experience with DCL…
I had an amazing experience with DCL Insurance yesterday. I spoke with Jill, and she was incredibly kind, patient, and knowledgeable. She really knows what it takes to provide excellent customer support. She explained everything clearly and made the process so easy.
DCL Insurance is lucky to have staff like Jill.
Tested. Trusted. Reliable & Dependable customer service
21 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Johann was very helpful and answered…
Johann was very helpful and answered all my questions, and if he didn’t know the answer to something he would find out, also the quote was good 👍🏻
20 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Yasmin was very helpful and polite also…
Yasmin was very helpful and polite also knowledgeable. Thank you for the best price you offered me
20 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Very helpfull staff
19 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
I recently spoke with Yasmin regarding…
I recently spoke with Yasmin regarding my DCL Insurance renewal, and I was very impressed with the level of support she provided. She was kind, professional, and extremely helpful throughout the process. Yasmin took the time to explain everything clearly and guided me through the renewal process with patience and care.
19 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you so much for leaving this 5* review. We’re delighted that you were so happy with the service you received. Our team pride themselves on going the extra mile for our clients. We’d really appreciate it if you could share your positive experience with your friends and colleagues.
It's a good service and the staff was helpful
It's a good service and the staff was very helpful also good price
18 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Had a very good service from dcl and i…
Had a very good service from dcl and i was served by Danielle Wakelin. Would deginately recommend
17 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Another year with DCL
Yasmin was extremely helpful throughout the process. Despite how busy I was during the summer, she consistently followed up with me and made sure everything was taken care of. I’m very pleased to be staying with DCL again, and I truly appreciate the excellent service. Five stars for Yasmin and the team. Thank you!
13 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you so much for leaving this 5* review. We’re delighted that you were so happy with the service you received. Our team pride themselves on going the extra mile for our clients. We’d really appreciate it if you could share your positive experience with your friends and colleagues.
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
well done Jill
Hi
i have dealt with Direct Chauffeur Line for many years and every year they come up with a fair price
Jill worked hard in getting me the right quote otherwise i would have shopped around
Well done Jill
11 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Jill and her manager.
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