Its my 3rd year with DCL INSURANCE thank you very much for such a nice and friendly service On renewal got cheaper quote from somewhere else but DCL match the price for me Once again thank you ver... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Yohann was very professional today. He went out of his way to help me renew my policy and price-matched it. Brilliant service, very polite. 5th renewal, definitely recommend DCL. .
Företaget har svarat
Have been with DCL for last 7 years. Wasn't happy this time as I came to realise that the previous agents who handled my PCO insurance renewal were not clear of what the policy holds. For this year... Se mer
Företaget har svarat
Staff are very friendly they try to explain everything but I couldn’t understand as I have earing problems it would nice if you can paper by post thank you n god bless you thank you
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Företagsinformation
Skrivet av företaget
DCL Insurance is the leading name in hire and reward insurance for minicab, taxi, chauffeur and delivery drivers across the UK, and a high quality provider of ADI insurance cover for Driving Schools and Driving Instructors. Established in 1999, we are proud to be able to provide the best private hire and public hire insurance to chauffeur, minicab and taxi drivers nationwide at extremely competitive prices. At DCL we are committed to providing the best insurance cover at the best prices whilst maintaining a gold standard level of customer service, knowledge and professionalism. In 2012 we were awarded Charted Insurance Broker status by the Chartered Institute of Insurance. Only the UK’s premier insurance broking firms qualify for Chartered status, so when you come to us you know you are dealing with proven professionals. Contact us on 020 8669 4466 for a quote.
Kontaktuppgifter
19 West Street , SM5 2PT, Carshalton, Storbritannien
- 020 8669 4466
- sales@dclinsurance.com
- www.dclinsurance.com
4,8
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good service.
12 september 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Yasmin was great DCL very Competetive pricing
Yasmin was great and so is DCL i changed insurer after 5 years once with a other insurer what mistake leaving DCL was, Im still waiting 2 years later for a non fault claim settlement! I have been back with DCL now and will be recommending to others wont be going else werefor sure 5* for DCL.👍🏽
11 september 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Yasmin and her manager.
I was dealing with Yasmin for my…
I was dealing with Yasmin for my insurance.She called me on time and we finish the job in 5 minutes without anything distracting us.That is what i always wanted.She deserves to teach other agents how to deal with the customers.Thank you Yasmin 10 of 5 stars for You.
10 september 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Yasmin and her manager.
I am glad I have been accidentally…
I am glad I have been accidentally diverted to Yasmin.. she has been very kind and peoples person attitude. Amazing and accurate customer service..I always want her to be my customer service representative…thank you so much Yasmin you’re a star 🌟 I got my renewal done from her today…I have been with DCL for over 6 years now and I was moving to Acorn insurance before I spoke to Yasmin…thank you for making life little easier 💐
9 september 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you so much for leaving this 5* review. We’re delighted that you were so happy with the service you received. Our team pride themselves on going the extra mile for our clients. We’d really appreciate it if you could share your positive experience with your friends and colleagues.
grate experience
It's been a grate experience as she was verry plight and helpfully in qoating me
4 september 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Yasmin was very helpful!
7 september 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Very efficient and professional
7 september 2026
Omdöme utan inbjudan
I would like to recognise Yasmin for her help
I would like to recognise Yasmin for her outstanding customer service and hard work. She was extremely knowledgeable about all the options available to me and took the time to explain everything clearly and patiently.
Yasmin was calm, professional, and very understanding throughout the whole process. She made sure I fully understood all my options and never made me feel rushed or pressured.
Her patience, professionalism, and dedication really stood out to me. I truly appreciate the excellent service she provided and believe she deserves to be recognised for her hard work. Thank you, Yasmin!
3 september 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you so much for leaving this 5* review. We’re delighted that you were so happy with the service you received. Our team pride themselves on going the extra mile for our clients. We’d really appreciate it if you could share your positive experience with your friends and colleagues.
Been with DCL insurance for a few…
Been with DCL insurance for a few years.
Just renewed this year best value for money and a great customer service.
Special thanks to Danielle Wakelin for sorting it out this year.
3 september 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Danielle and her manager.
I’ve been with DCL for quite a few…
I’ve been with DCL for quite a few years now. I took a six-month break from work and, when I was ready to get back into it, I needed to arrange specific insurance cover.
I had the pleasure of dealing with Spencer Robinson, who was absolutely brilliant throughout the whole process. He was professional, transparent and extremely helpful. He managed to almost match another quote I had received, but I decided to overlook the small price difference and pay a little extra, as well as accept a slightly higher excess, because of the level of customer service DCL provides.
And it’s not just the customer service — the experience I’ve had with the underwriter, Noble Claims, has also been exceptional. Around three years ago, I had my car stolen, and the entire claim was dealt with and settled within 30 days. The offer I received was actually above market value, which I was extremely pleased with. Throughout the whole process, I was kept informed at every stage, and the service was absolutely phenomenal.
That experience is a major reason why I’ve chosen to remain with DCL. For me, it’s not always about finding the absolute cheapest quote; it’s about having confidence that you’re dealing with a company that genuinely looks after its customers when it matters.
I’ll definitely be staying with DCL for the foreseeable future and would have no hesitation recommending them to anyone looking for reliable insurance and excellent customer service.
1 september 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you so much for leaving this 5* review. We’re delighted that you were so happy with the service you received. Our team pride themselves on going the extra mile for our clients. We’d really appreciate it if you could share your positive experience with your friends and colleagues.
I spoke to Jill today and was welcoming…
I spoke to Jill today and was welcoming and lovely talking to today.
1 september 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
I am with DCL from last five years
I am with DCL from last five years. Jill gave me excellent quote for the private hire insurance. Highly recommended DCL with Jill.
Thanks Jill.
1 september 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Good understanding and helpful
15 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Nice conversation best pricebest service
Nice conversation best pricebest service
1 september 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent service from Yohann Ashworth at DCL Insurance. He was professional, helpful and easy to deal with throughout the renewal process. Communication was clear and efficient, and he took the time to help with everything I needed.
Very pleased with the service and would definitely recommend Yohann and DCL Insurance. Thank you, Yohann!
28 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Yohann and his manager.
Policy renewal
I recommend DCL this is my 4th year with them.
They have an amazing team.
Yasmin Nuamah was my renewal helper this year she is a star.
27 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Thank you for your services and a…
Thank you for your services and a special thanks to Jill. I really appreciate and thank you once again.
27 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Ellena provided 5* customer service…
Ellena provided 5* customer service today. It was a really positive experience. Will definitely recommend DCL to all my friends and family.
27 augusti 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
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