dacemotorgroup.co.uk Omdömen 

Your response does not accurately reflect our experience.

Your salesman JON advised us at the time of viewing that the issue with the rear camera was due to the lens needing cleaning and reassured us that it would be fine. We also raised this concern while at the dealership. In reality, this was misleading.

In addition, the condition of the vehicle was not as presented. Your salesman allowed his Weimaraner dog to shed hair throughout the car, and despite this being clearly visible, the vehicle was not cleaned to an acceptable standard prior to handover.

This is the second review I have posted because our direct emails have not been responded to. Reviews are intended to reflect genuine customer experiences, and this is mine.

I believe it is important that other customers are aware of both the issues with the vehicle and the level of customer service we received in how this matter has been handled.

Jon, the sales adviser was, professional, knowledgeable and made us feel at ease when making the decision to buy our next car. He took care of the admin side of things and enabled us to leave in our new car the same day.
We felt happy and confident in the choice we made and had no qualms in contacting the company should we have any issues.

I bought my last car from Dace and was very pleased with the service I received. When I decided to change it again after a couple of years, I came back and was pleased to find the same friendly atmosphere and great value in the deal.
Thanks Dace.

Jack was very polite. Helped me out on parts of the finance agreement I was unsure about. Second time I have purchased from the Dace group - first time was in Stockport. Good experience overall.

Great service. Looked after well am truly

Would like to thank Dylan, salesman at DACE Motor Group for their fantastic support in helping me to buy my first car, an automatic VW golf! Brilliant customer service and went out of their way to make sure I got the right car for me, remaining patient and not 'pushy' and even giving me a mini driving lesson (not part of their job!) when test driving cars after not driving for a long time! A hastle free experience that was most enjoyable and would recommend to first time car buyers to visit! Thank you!

Absolutely amazing service throughout the whole process. I dealt with Lewis, an absolute cracking guy and very professional. I travelled to Dace in Stockport from South Wales with a vehicle to trade in. Leading up to collection, Lewis was in touch at every turn to update me on the trade in details as well as the progress of getting my new car ready, all was super smooth. Agreements were in place ahead of the travel to Dace, my time in the dealership was no longer than 40 minutes and even that was taken up by chit chat from myself. I have today (5 days after trade in) been notified that Dace have sorted the finance on the trade in vehicle, quicker than expected!

My partner and I were so impressed, we are genuinely considering another trip up to get a second car from them.

Amazing dealership.

Already had an idea what i was interested in before arriving, Callum made sure the process was quick and easy and was also not pushy on the aftercare products.

This made the experience pleasant, enjoyable and from start to finish quick.

Jaydon’s customer service throughout the entire process has been exemplary. It has been a smooth and seamless process from start to finish. He made himself available at all times throughout. This is the second time I’ve bought from Dace and I’m sure it won’t be the last! I recommend this place to anyone in the market.

Spoke with Jack Hilton regarding a particular BMW I was interested in. Jack managed to get me a good deal on my trade in and we agreed the price. Jack responded to all calls I made and made the transaction faultless when I visited the showroom. Thank you.

I Bought my car from Dace yesterday and I can’t recommend enough!! The whole service from start to finish was a pleasure. Callum was amazing, his communication and knowledge was great and he made sure I left with a stunning car that I’m over the moon with! Everyone that works there are so lovely, the receptionist and the car sales are all so friendly they really do make you feel comfortable.

Thank you all, especially Callum for making it so easy and enjoyable buying a new car. Highly recommend!

Jason the gentleman that has dealt with my daughters vehicle from the warranty department has been absolutely brilliant all the way through, keeping us informed every step of the way. When Jason wasn't available one of his colleagues Chantel (hope that's how you spell it) has stepped in and kept is in the loop. First class service thank you both so much.

Easy purchase process with Lewis W. Made everything easy and was approachable and friendly. My wife loved the vehicle and Louis W was really helpful in the way he explained everything.

Very professional service.
Quick and reliable l.

Big shoutout to Jason at Dace Motor Company — a man who clearly believes car trouble should come with a side of luxury and a good laugh.

I dropped my car off expecting the usual: mild panic, a dent in my wallet, and a long wait. Instead, Jason swoops in like a mechanical superhero, sorts everything out smoothly, and then casually hands me the keys to a BMW convertible as a courtesy car… because apparently that’s just how he rolls.

I’m not saying I wanted my car to have issues, but cruising around pretending I’m in a music video with the roof down definitely softened the blow. At one point I almost forgot my own car existed.

Top-notch service, quick turnaround, and a sense of humour (intentional or not) that turned a stressful situation into a mini holiday.

If your car’s going to act up, you might as well take it to Jason — just don’t get too attached to the courtesy car like I did.

Great car, great service off Lewis B

From start to finish Steve at Dace motors was brilliant. Everything was explained clearly and the whole experience of buying the car was excellent.

Here’s a polished version of your review that keeps your tone but flows a bit more smoothly:

⸻

I had a really positive experience when browsing for a new vehicle at Dace Motor Group. I was assisted by Jack Carroll, who took the time to show me vehicles that would suit my needs—especially making sure there was enough space for my two dogs and their crate—all within my budget.

His knowledge of the hybrid Volvo I chose gave me the confidence to secure the vehicle quickly, even while it was still being prepared for the showroom. Jack kept me fully updated throughout, including the service, MOT, and warranty options, which I decided to take.

I picked the car up just six days later and I’m absolutely delighted with it—so are the dogs! Jack was pleasant, helpful, and genuinely funny, and I really felt well looked after. He’s a real credit to the company

Lewis w was friendly kind and eased my anxiety about buying a car
Didn't try to push finance
Definitely recommend him

Jaydon did an amazing job arranging me to come in and view and buy the car I wanted very quickly and efficiently. Top guy, very friendly and polite! Cheers jaydon!