dacemotorgroup.co.uk - Dace Car Supermarket Omdömen 

Mat , was fantastic very helpful not pushy , a true gentleman 👍

Called to get a copy invoice for a vehicle we bought 16 months ago. Agent was very helpful and sent invoice within 10 minutes! Great service once again.

If I could give no stars or negative stars I would.

Absolutely disgusting customer service after they sold a faulty car. They continue to refuse the return of the vehicle under the consumer rights act 2015. Emails sent documenting every correspondence to them, all ignored.

Sold a car with a serious fault on it, and refused to honour the Consumer Rights Act 2015 when the car was attempted to be returned to them.
Staff pushy, rude, and treat older customers very poorly.

Outstanding service from Jason in the warranty dept.
We bought a car and it needed something minor on the warranty. Jason was so helpful and professional. The whole process was so easy.
Callum on sales was so helpful too.
Highly recommend Dace motor group Stockport.

Awesome service from LewisW.
Car good, all questions answered

lewis w is a very good car man

Great service, support and follow up care offered by Steve. Fully appreciate the comprehensive service and successful purchase of my son’s first car.

I recently bought a car from Dace motor company and got a great service from them especially Lewis worthington helped me to make a decision to choose a right car for me. Thanks

Absolutely fantastic service from Jason in the warranty team, I needed 4 TPM’s replacing on my Kuga, I found a Ford approved garage, had the work completed, paid the final bill, sent the invoice over and the money was refunded within 24 hours. I can’t praise him enough for his understanding and professionalism during my dealings with him. I would 100% recommend getting a warranty with these guys as the service you receive is simply brilliant!!!!

Excellent service from Lewis Worthington on my new Volvo V40.

Callum D excellent 👌 would recommend. Not pushy . Matched our needs. Very clear communication 👏

I’ve just bought my new car from Dace Motor Company, I dealt with Callum Davies. I received great service, highly recommend Callum and his team at Dace.

Had mechanical problem(s) with £9000+ car we had bought from the first week.

As with a second hand car you do expect the odd thing here and there but its how the company handles it which would make them stand out from the rest!

While under the basic warranty you get as standard (3 months) the first problems got addressed and other than being without the car and sorting other transport while the car is being worked on we couldnt complain.

After 4 1/2 months it is a totally different experience after a more serious mechanical issue occurred with the braking system and dace couldnt be anymore disinterested as "I am well out of warranty".

Currently trying to claim under Consumer Rights Act 2015 but again they couldnt be more disinterested and waiting for a reply to emails is very slow ( I can only assume they are really busy with faults on numerous cars)

Could have been sorted so easily and been a different outcome as isssue in question is maybe a £300-500 job which you would think a big company would sign off straight away and sort out being under 6 months, but they would rather let a family struggle to pay it which speaks volumes.

So my advice would be to do your checks and get everything in writing rather than over the phone or use another dealership.

I had an excellent experience dealing with Mike. He was professional, friendly, honest, and extremely helpful throughout the whole process. He took the time to answer all my questions without ever making me feel pressured, and made buying my Audi TT a smooth and enjoyable experience.

It’s clear that he genuinely cares about his customers and takes pride in providing great service. Excellent service from start to finish!
Sammi

Summary of Events:
Initial Fault & Unhanded Handover (July 24th): Just 15 days after collection, a loud clicking sound developed from the front driver’s wheel area when turning left or right. I called to report this and noted that the owner’s manual and service history pack were missing. After chasing a callback, I spoke with Tony, who stated he needed to locate the paperwork in another building and instructed me to ring warranty directly as he could not transfer the call.
Poor Customer Service & Friday Brush-Off: I called warranty and left a message. At 17:01, I received a call that rang once and was cut off as I picked up. Calling straight back, I was informed the department was closed for the weekend—a manipulative tactic to avoid dealing with a Friday evening issue. When an agent called on Monday to book a Thursday appointment, my feedback regarding this deliberate "one-ring" dismissal was ignored.
Failed Mobility & Expense Incurred: Because the vehicle was unsafe/unfit to drive, I had to pay for taxis to get to work in Stockport on Tuesday and again on Thursday morning after dropping the vehicle off.
Drive Shaft Defect & Communication Breakdown: At 13:00 on Thursday, I was informed the drive shaft was faulty and the car had to be kept. I called at 13:31 to request a courtesy car, leaving word for an email response due to work meetings. Receiving no response, I emailed Sales at 16:01, which was also ignored, forcing me to pay for another taxi home.
Conflicting Information: On Friday, July 31st at 10:08, Michelle left a voicemail stating Dace no longer provides courtesy cars. I had to pay for yet another taxi back to Stockport to collect the vehicle. To add to the frustration, upon collection, sales staff asked if I had been given a courtesy car and explicitly stated that courtesy cars are available—contradicting Michelle's claim.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality and fit for purpose. Selling a car with a major drive shaft failure within 15 days of collection is a clear breach of this, and the total lack of support or mobility solutions left me significantly out of pocket.
Required Resolution:
Full Reimbursement for Taxi Expenses: Full repayment of all taxi receipts incurred between Stockport and my workplace/home due to the vehicle being inoperable and the failure to provide transport (Total: £49.77 — receipts attached).
Warranty Extension: A 12-month warranty extended free of charge to restore faith in the reliability of the vehicle given the immediate major mechanical failure.
Vehicle Documentation: Delivery of the missing owner's manual and full service history pack.

Great and straightforward service by Mike H

Bought a car here from Dylan a few weeks ago and my experience was second to none, he made my whole experience so easy. I did not feel as though I was speaking to your typical sales person for a single second, no pushing, nothing scripted. Just honest conversation from start to finish. Extremely professional and gave me a lot of great advise. I’ll definitely be coming back. Thanks again Dylan and to your team

Lewis W helped my daughter Lily purchase her first car everything was done professionally, and easy was a pleasure dealing with Lewis would definitely recommend and would buy our next car from Dace. Thank you Lewis

Mike has been amazing! Made me feel relaxed! Sorted everything for me, and went above and beyond!
Thankyou Mike! Ill be using you again in the future!!