Ordered a product that at the time said delivery next day etc but after not receiving the product, I noticed the order confirmation stated delivery due by April 2027! I wrote a couple of emails and g... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was able to confirm stock was available by phoning and talking with a sales assistant. Unfortunately in this instance, DHL then took six days to deliver the fasteners, after I placed my order, pai... Se mer
Ordered some ground flat stock 50x3mm & 40x3mm, first parcel was lost by DHL, Cromwell shipped a second set, this went ok till DHL dropped parcel at the wrong address, DHL went back to collect and del... Se mer
easy to order the items required . Delivery was fast . the only downside i can find is that when i have multiple items on order they would come individually, with separate paperwork for each item . Ju... Se mer
Företagsinformation
- Butik med säkerhets- och arbetskläder
- också i
- Leverantör av borrutrustning
- Leverantör av vaktmästarutrustning
- Slipmedelstillverkare
- Verktygsmakare
Skrivet av företaget
Cromwell has grown from humble beginnings over 50 years ago to become a trusted source of MRO supplies and industrial products. With a network of branches and offices in the UK and across the globe, we help keep the vital cogs of industry turning. Supporting those who make and manufacture the world around us. Going above and beyond to keep operations running and people safe. We do this by not only providing easy access to an extensive range of great value, high-quality products, but also through exceptional customer service and a wealth of technical expertise to help you get the job done. We’re famous for power tools, hand tools, cutting tools and abrasives, plus PPE. A leading supplier of inventory management systems and corporate workwear. Since becoming part of the W.W. Grainger, Inc. family in 2015, were stronger than ever. Always ready to serve. Always committed to supporting our customers as they rise to new challenges – today, tomorrow and beyond.
We keep industry working
Skrivet av företaget
- Keeping operations running and people safe
- Cromwell has been established for over 50 years and is a supplier of maintenance, repair, and operations products, offering an unrivalled choice to all industries, professions and trades.
Kontaktuppgifter
65 Chartwell Drive, LE18 2FS, Leicester, Storbritannien
- 0800 338877
- contactus@cromwell.co.uk
- www.cromwell.co.uk
4,4
Utmärkt
13 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
10 days and the order has still not…
10 days and the order has still not turned up , DHL say they tried to deliver and took photograph 1/2 mile away from my workshop!! .Service has seriously gone downhill since closing local branch and dispensed with the little blue vans .Been with Cromwell for 30 years probably going to shut account there are others out there , Before making stupid decisions please think!
8 september 2026
Svar från Cromwell
Dear Customer,
Thank you for your feedback. We are sorry to hear about the delivery issues you experienced with this order. After investigating, we can see the original shipment encountered ongoing courier delivery problems and several delivery amendments, which resulted in delays beyond the expected delivery date. To resolve the issue as quickly as possible, a free-of-charge replacement order was arranged by your Account Manager, which has since been successfully delivered. We apologise for the inconvenience caused and appreciate your long-standing custom. If there is anything further we can assist with, please contact us directly.
Kind regards
Donna,
Customer Resolution Team.
Item not dispatched and unresponsive support.
I placed an order for an item listed as in stock with next-day delivery. Payment cleared, but a week later the item had still not been dispatched.
Over the course of several days, I contacted customer support three times:
3 days after purchase: Informed via live chat that the issue was escalated to a concern team and I would receive an email update. No email arrived.
Sent a follow-up email directly to support. Telling them if I didn’t receive the item within a week I’d like a refund so I could source the item from somewhere else as it was needed for a job I was doing. Received no response.
6 days after purchase: Contacted live chat again. The agent suggested there might be a payment issue (despite bank records showing payment had cleared and promised an update by that afternoon. No follow-up was provided.
I used PayPal to make the purchase and initiated a claim for a refund through PayPal. Only after that did the item then get dispatched despite me asking for a refund and arrived 9 days after purchase.
While delays can occasionally happen, promising callbacks that never happen and leaving orders in limbo with zero proactive updates is unacceptable. I would advise potential buyers to be cautious regarding delivery estimates and support responsiveness
8 september 2026
Svar från Cromwell
A C,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the opportunity to investigate this further.
Having reviewed your order, we found that additional payment verification checks delayed the processing and dispatch of your item. We also acknowledge that, during this time, you did not receive the updates you were promised when contacting our support teams, which understandably added to your frustration.
We can see that the order was ultimately delivered, however we appreciate that this did not meet the expectations set when the order was placed, and we apologise for both the delay and the lack of communication throughout the process.
I have attempted to contact you directly and have left a voicemail. We would welcome the opportunity to discuss this with you further and ensure any remaining concerns are resolved.
Kind regards,
Donna
Customer Resolution Team.
Rapid processing, delivery of order
Rapid processing and quick delivery of requested items - next day for each order;
items - jerry cans - look sturdy and well-designed, I hope appropriate for purpose (storing water in case of water emergency cut-off)
7 september 2026
Fast delivery and excellent service
I placed the order and had a quick response, this was processed smoothly and even better, we had a reduction on the fees quoted on the website.
All in all, this was excellent service from Laraine Mackie, thank you so much!
7 september 2026
Good product and quick delivery
3 september 2026
Great product and arrived on time.
4 september 2026
Parcel arrived empty
Parcel arrived empty, called up customer services was told I would hear back and never did. Payed for an item I never received.
4 september 2026
Svar från Cromwell
Keith Edwards,
Dear Keith,
It was a pleasure speaking with you today.
I would like to sincerely apologise for the inconvenience caused with your order CR-391292-2754677. I understand how disappointing it was to receive an empty parcel, especially when you were expecting the item to be inside.
As discussed, I have now taken ownership of the case and will arrange for your refund to be processed as a priority. We will also be carrying out the necessary checks on our side to investigate what may have happened, as the item is a very small wire component and may have either been missed during packing or become displaced during transit.
Thank you for taking the time to speak with me and for your patience while we resolve this matter. I will ensure this is progressed as quickly as possible for you.
Kind regards
Donna
Customer Resolution Team.
Svar från Cromwell
Dear Paul,
Thank you for your review. I tried to contact you by phone today but was unable to get through, so I have sent an email with further details.
Having investigated, I can see that your order was despatched on time, however, the parcel was damaged in transit, resulting in items being lost from the package. One of my colleagues has since arranged replacement items and processed a credit for the affected goods.
I apologise for the inconvenience caused and for the delay in resolving this matter.
Kind regards,
Donna
Customer Resolution Team.
Very easy & helpful
2 september 2026
This company are fantastic order…
This company are fantastic order friday got my order on Monday 1st class highly recommend them
4 september 2026
I have requested a return of this item…but I haven't heard fromyou.
I have requested a return of this item a week or so ago and still haven't received any correspondance from the company.
1 september 2026
Svar från Cromwell
Hi Gill,
Thank you for taking the time to speak with me today.
I am very sorry for the frustration caused by the delay in responding to your return request. I understand how disappointing it was to receive a product that did not meet your expectations.
Having reviewed your case, I can see that a return was requested as the quality was not as expected and the item was reported as not being centred correctly. Our Online Team has since provided return instructions to your colleague. Once the item has been returned and received by us, a refund will be processed.
Thank you for your patience and for giving me the opportunity to discuss this with you. We appreciate your feedback and apologise again for the inconvenience caused.
Kind regards,
Donna,
Customer Resolution Team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.