Ordered a product that at the time said delivery next day etc but after not receiving the product, I noticed the order confirmation stated delivery due by April 2027! I wrote a couple of emails and g... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was able to confirm stock was available by phoning and talking with a sales assistant. Unfortunately in this instance, DHL then took six days to deliver the fasteners, after I placed my order, pai... Se mer
Ordered some ground flat stock 50x3mm & 40x3mm, first parcel was lost by DHL, Cromwell shipped a second set, this went ok till DHL dropped parcel at the wrong address, DHL went back to collect and del... Se mer
easy to order the items required . Delivery was fast . the only downside i can find is that when i have multiple items on order they would come individually, with separate paperwork for each item . Ju... Se mer
Företagsinformation
- Butik med säkerhets- och arbetskläder
- också i
- Leverantör av borrutrustning
- Leverantör av vaktmästarutrustning
- Slipmedelstillverkare
- Verktygsmakare
Skrivet av företaget
Cromwell has grown from humble beginnings over 50 years ago to become a trusted source of MRO supplies and industrial products. With a network of branches and offices in the UK and across the globe, we help keep the vital cogs of industry turning. Supporting those who make and manufacture the world around us. Going above and beyond to keep operations running and people safe. We do this by not only providing easy access to an extensive range of great value, high-quality products, but also through exceptional customer service and a wealth of technical expertise to help you get the job done. We’re famous for power tools, hand tools, cutting tools and abrasives, plus PPE. A leading supplier of inventory management systems and corporate workwear. Since becoming part of the W.W. Grainger, Inc. family in 2015, were stronger than ever. Always ready to serve. Always committed to supporting our customers as they rise to new challenges – today, tomorrow and beyond.
We keep industry working
Skrivet av företaget
- Keeping operations running and people safe
- Cromwell has been established for over 50 years and is a supplier of maintenance, repair, and operations products, offering an unrivalled choice to all industries, professions and trades.
Kontaktuppgifter
65 Chartwell Drive, LE18 2FS, Leicester, Storbritannien
- 0800 338877
- contactus@cromwell.co.uk
- www.cromwell.co.uk
4,4
Utmärkt
13 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Account placed on stop due to Cromwell…
Account placed on stop due to Cromwell changing the payment terms without our agreement.
14 augusti 2026
Svar från Cromwell
Hi Paul,
Thank you for taking the time to leave your feedback. I’m sorry for the inconvenience caused by the account being placed on hold.
I tried to contact you by phone today to discuss this with you but unfortunately, you were unavailable. I have also reached out to you via email with my contact details. Please feel free to contact me directly to discuss this further.
Kind regards,
Kerry,
Customer Resolution Team.
Good Customer service and fast delivery system
2 september 2026
Didn't receive my order for 3 days so…
Didn't receive my order for 3 days so cancelled & went elsewhere.
2 september 2026
Svar från Cromwell
Hi Jason,
Thank you for your feedback. I am very sorry to hear about your experience and the delay with your order.
Upon investigation, the parcel encountered a delivery issue and was returned to sender, which resulted in you not receiving your order as expected. I understand how frustrating this must have been and appreciate why you chose to cancel and purchase elsewhere.
I attempted to contact you to discuss this further and left a voicemail message. Please accept our sincere apologies for the inconvenience caused.
Kind regards,
Donna
Customer Resolution Team
Now that Im retired I require a lot…
Now that Im retired I require a lot less tools and materials than I once did. Cromwell's have always looked after my needs and I hope will continue to do so for time to come. Delivery was spot on.
2 september 2026
Excellent work
Excellent work. Absolutely brilliant correct tools Was buying for a friend he’s delighted too thanks again
3 september 2026
Great service even for low value items.
I ordered some abrasive paper to sharpen some tools. arrived promptly. It was well packaged, but with part of my order missing. The other part arrived a few days later without any fuss. No problems with the service. Thanks.
3 september 2026
Website was easy to use
Website was easy to use, delivery was exceptional quick and I was very pleased with the products.
2 september 2026
Ordered loctite 510 arrived quickly
Ordered loctite 510 arrived quickly, well packed, thank you so much!
14 augusti 2026
The product I wanted delivered on time.
28 augusti 2026
Any ad-hoc quotes need to be added to…
Any ad-hoc quotes need to be added to the Airbus Punchout to save time for Cromwell
26 augusti 2026
Good quality products/excellent service
Good quality products, excellent service and fast delivery (next morning)! Highly recommended supplier.
28 augusti 2026
2 weeks waiting
2 weeks waiting, no updates, contacted to be told item is on back order, no idea when I will get my order.
24 augusti 2026
Svar från Cromwell
Thank you for taking the time to leave a review, Patrick.
I am sorry to hear about the delay and the lack of communication regarding your order. I attempted to contact you personally to discuss this matter and provide an update.
Unfortunately, your item has been placed on back order, and we appreciate that not receiving proactive updates has been frustrating. Please be assured that we are actively chasing our Supply Planning team for a revised delivery date and have escalated the matter due to the length of time you have been waiting.
We sincerely apologise for the inconvenience caused and appreciate your patience while we work to obtain a firm update. If there is anything further we can assist with, please reply to our correspondence and we will be happy to help.
Kind regards,
Donna
Customer Resolution Team.
Buy here with confidence
good advice, right quality tool, did the job well arrived promptly, bit pricey, but hell whatever!
27 augusti 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.