Ordered a product that at the time said delivery next day etc but after not receiving the product, I noticed the order confirmation stated delivery due by April 2027! I wrote a couple of emails and g... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was able to confirm stock was available by phoning and talking with a sales assistant. Unfortunately in this instance, DHL then took six days to deliver the fasteners, after I placed my order, pai... Se mer
Ordered some ground flat stock 50x3mm & 40x3mm, first parcel was lost by DHL, Cromwell shipped a second set, this went ok till DHL dropped parcel at the wrong address, DHL went back to collect and del... Se mer
easy to order the items required . Delivery was fast . the only downside i can find is that when i have multiple items on order they would come individually, with separate paperwork for each item . Ju... Se mer
Företagsinformation
- Butik med säkerhets- och arbetskläder
- också i
- Leverantör av borrutrustning
- Leverantör av vaktmästarutrustning
- Slipmedelstillverkare
- Verktygsmakare
Skrivet av företaget
Cromwell has grown from humble beginnings over 50 years ago to become a trusted source of MRO supplies and industrial products. With a network of branches and offices in the UK and across the globe, we help keep the vital cogs of industry turning. Supporting those who make and manufacture the world around us. Going above and beyond to keep operations running and people safe. We do this by not only providing easy access to an extensive range of great value, high-quality products, but also through exceptional customer service and a wealth of technical expertise to help you get the job done. We’re famous for power tools, hand tools, cutting tools and abrasives, plus PPE. A leading supplier of inventory management systems and corporate workwear. Since becoming part of the W.W. Grainger, Inc. family in 2015, were stronger than ever. Always ready to serve. Always committed to supporting our customers as they rise to new challenges – today, tomorrow and beyond.
We keep industry working
Skrivet av företaget
- Keeping operations running and people safe
- Cromwell has been established for over 50 years and is a supplier of maintenance, repair, and operations products, offering an unrivalled choice to all industries, professions and trades.
Kontaktuppgifter
65 Chartwell Drive, LE18 2FS, Leicester, Storbritannien
- 0800 338877
- contactus@cromwell.co.uk
- www.cromwell.co.uk
4,4
Utmärkt
13 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent value and speedy delivery
Most items readily available for delivery which is what we need. Very good pricing on a huge selection. Good work keep it up
14 september 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Took my order and money but did not…
Took my order and money but did not mention couldn’t deliver for over two weeks.
13 september 2026
Svar från Cromwell
Richard,
Thank you for your feedback. Following our telephone conversation, I explained that the order acknowledgement issued at the time of ordering showed the expected due date of 29/09/2026 for these items. You advised that when ordering from other suppliers, orders cannot be placed if stock is unavailable. However, at Cromwell, customers can place orders for out-of-stock items, with the expected due date clearly displayed and confirmed on the order acknowledgement. We appreciate your comments and are pleased we were able to discuss and clarify the order status with you.
Kind regards,
Donna,
Customer Resolution Team.
Can’t complain about anything
11 september 2026
Not received item.
10 september 2026
Svar från Cromwell
Dear Mick,
Thank you for your review.
We're sorry to see you were disappointed with your experience. We have investigated the order referenced and can see it was delivered as scheduled. We have also attempted to contact you directly to better understand your concerns and have sent an email requesting further information.
We would welcome the opportunity to discuss this with you and resolve any issues raised.
Kind regards,
Donna
Customer resolutions
Good quality inner soles and price
I ordered a couple of pairs of inner soles and look exactly as per on web site
2 september 2026
Great price for great products
Great price great product and even better customer experience order was placed quite late in the day and still received next day will definitely be ordering again for and tools required for utility work
10 september 2026
Easy to order and speedy delivery
9 september 2026
Fast And Efficient Ordering process via…
Fast And Efficient Ordering process via the portal.
Delivery next day.
10 september 2026
Good choice & always have what i need.
Good choice & always have what i need.
best price & prompt delivery.
8 september 2026
The tarpaulins were for curtains on the…
The tarpaulins were for curtains on the front of two log stores to keep out the rain. The sizes as shown on your website were not in fact available. One of them we were able to use the other was far too large. This was conveyed to a member of your customer service team and a replacement was supplied. This was exactly the same size as previously supplied. The size on the delivery note agreed with the size we ordered but the size of the tarpaulin and the leaflet within the packaging were much larger. All very frustrating.
Cromwell need to check that the products as advertised are in fact available.
9 september 2026
Svar från Cromwell
Dear Bill,
Thank you for taking the time to leave a review. We are sorry to hear about the issues you experienced with the tarpaulin sizes and understand how frustrating this must have been.
Following our investigation, we identified that the product dimensions displayed on our website did not match the updated specification being supplied by the manufacturer. We appreciate you bringing this to our attention.
To resolve the matter, we have arranged for the correct item to be supplied to you free of charge, and we are also arranging a refund for the incorrectly described item, which will be processed once it has been returned.
We sincerely apologise for the inconvenience caused and thank you for your patience while we worked to resolve this issue.
Kind regards
Donna,
Customer Resolution Team.
great service and on time delivery and…
great service and on time delivery and great products
8 september 2026
Good service and good price
7 september 2026
When you ring staff are really helpful
18 september 2025
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