Ordered a product that at the time said delivery next day etc but after not receiving the product, I noticed the order confirmation stated delivery due by April 2027! I wrote a couple of emails and g... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was able to confirm stock was available by phoning and talking with a sales assistant. Unfortunately in this instance, DHL then took six days to deliver the fasteners, after I placed my order, pai... Se mer
Ordered some ground flat stock 50x3mm & 40x3mm, first parcel was lost by DHL, Cromwell shipped a second set, this went ok till DHL dropped parcel at the wrong address, DHL went back to collect and del... Se mer
easy to order the items required . Delivery was fast . the only downside i can find is that when i have multiple items on order they would come individually, with separate paperwork for each item . Ju... Se mer
Företagsinformation
- Butik med säkerhets- och arbetskläder
- också i
- Leverantör av borrutrustning
- Leverantör av vaktmästarutrustning
- Slipmedelstillverkare
- Verktygsmakare
Skrivet av företaget
Cromwell has grown from humble beginnings over 50 years ago to become a trusted source of MRO supplies and industrial products. With a network of branches and offices in the UK and across the globe, we help keep the vital cogs of industry turning. Supporting those who make and manufacture the world around us. Going above and beyond to keep operations running and people safe. We do this by not only providing easy access to an extensive range of great value, high-quality products, but also through exceptional customer service and a wealth of technical expertise to help you get the job done. We’re famous for power tools, hand tools, cutting tools and abrasives, plus PPE. A leading supplier of inventory management systems and corporate workwear. Since becoming part of the W.W. Grainger, Inc. family in 2015, were stronger than ever. Always ready to serve. Always committed to supporting our customers as they rise to new challenges – today, tomorrow and beyond.
We keep industry working
Skrivet av företaget
- Keeping operations running and people safe
- Cromwell has been established for over 50 years and is a supplier of maintenance, repair, and operations products, offering an unrivalled choice to all industries, professions and trades.
Kontaktuppgifter
65 Chartwell Drive, LE18 2FS, Leicester, Storbritannien
- 0800 338877
- contactus@cromwell.co.uk
- www.cromwell.co.uk
4,4
Utmärkt
13 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
changing sales people every 3 months
10 januari 2026
Svar från Cromwell
Dear Adam,
Thank you for your review. We are sorry that the changes to your sales contact have caused frustration. We understand the value of having a consistent point of contact. Operationally, from time to time we will make changes for a variety of logistical reasons, but we try not to do this unless it is absolutely necessary. Your feedback has been shared with the relevant team as part of our ongoing efforts to improve our service.
Kind regards,
Donna,
Customer Resolution Team.
Had exactly what I wanted and received…
Had exactly what I wanted and received it the next day
20 oktober 2026
Item arrived the next day ,even though…
Item arrived the next day ,even though I ordered it late the previous day .Very impressed.
12 oktober 2026
Svar från Cromwell
Hi Graeme,
Thank you for bringing this to our attention. We sincerely apologise that your order was received incorrectly due to a picking error.
I have tried to contact you to discuss this and left a voicemail. Please be assured that we are currently investigating the issue and working to resolve it as quickly as possible.
We understand the frustration this has caused and are sorry for the inconvenience. If you would like to discuss the matter further, please reach out and we will be happy to assist.
Kind regards,
Donna
Customer Resolution Team.
Svar från Cromwell
Hi Rashad,
Thank you for your feedback. We sincerely apologise that your order did not arrive as expected and for the delays in communication.
I am currently arranging a refund for you and am sorry that we were unable to get your order to you on time. We understand how frustrating this must be and appreciate you bringing it to our attention.
Once again, please accept our apologies for the inconvenience caused.
Kind regards,
Donna,
Customer Resolution Team.
I had a damaged delivery that was…
I had a damaged delivery that was replaced but still not suitably packaged as requested.
19 oktober 2026
Svar från Cromwell
Dear Steve,
Thank you for your feedback. I appreciate taking the time to speak with me and discuss your experience. I'm sorry that the packaging of your second shipment did not meet your expectations or the requirements you had requested. Following our conversation, I have raised this with our warehouse team to help prevent similar issues in the future. Thank you for bringing this to our attention, and we appreciate your business.
Kind regards,
Donna,
Customer Resolution Team.
Excellent file
Excellent file ~ removes material very well indeed.
Dispatch and delivery was rapid.
Buy with confidence.
19 oktober 2026
Delivery drivers are irresponsible and dishonest.
Cromwell seem to fail on 2 out of the 3 key performance indictors. The quality is OK but the cost and especially the delivery are not good. Some of the delivery drivers I have had in the past are irresponsible and dishonest.
If you want your important parcel left out in the open overnight, the driver to lie and say it was accepted and signed for. Then this is the company you should use. Not the first time. Shame on me for using them again
28 oktober 2026
Svar från Cromwell
Hi Jon,
Thank you for taking the time to share your feedback with us. We appreciate your honesty regarding our performance, and we are concerned to hear about the issues you experienced with our delivery service. Having packages left unsecured and receiving inaccurate delivery confirmations is completely unacceptable to us. We are actively investigating this with our logistics team to ensure drivers are adhering to our strict security standards. Your experience does not reflect our standards, and we are taking immediate steps to prevent this from happening again.
Kind regards,
Donna,
Customer Resolution Team.
I was shocked twice by this company.
I was shocked twice by this company. 1st I ordered a roller tool cabinet at about 7.30pm I was shocked when it was delivered at 8.00am the following morning. 2nd shock, I couldn’t believe the quality of the item for the price. Super well manufactured and beautifully finished. Top service and top quality.
Very impressive.
Easy 10/10.
28 oktober 2026
Omdöme utan inbjudan
Quick and easy ordering and delivery.
15 oktober 2026
Generally good but not informed of delay
Part of order arrived quickly and efficiently. One item on back order, but not informed of this and no information on web site. I had to phone Cromwell to be informed.
16 oktober 2026
Svar från Cromwell
Hi Philip,
Thank you for your feedback. I'm sorry for the frustration caused by the delay and the lack of communication regarding the backordered item. I did try to contact you by phone and left a voicemail to provide an update, but I appreciate that you should not have had to chase for information.
We're pleased that part of your order arrived promptly, but we understand the disappointment caused by the delayed item.
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Kind regards,
Donna,
Customer Resolution Team.
Water containers are well made and…
Water containers are well made and match their description. Delivered next day as promised in good packaging.
16 oktober 2026
MARKER CRAYONS
MARKER CRAYONS. In general the process was painless and efficient. My only critic is that the Crayons were broken possibly during transport. Packaging may need to be looked at, but overall a good service.
Thanks
16 oktober 2026
Getting my prices and availability back…
Getting my prices and availability back to me in a timely manner.
14 oktober 2026
Comprehensive choice of tools and great…
Comprehensive choice of tools and great prices. Easy to order and very fast delivery.
16 oktober 2026
easy to order the items required
easy to order the items required . Delivery was fast . the only downside i can find is that when i have multiple items on order they would come individually, with separate paperwork for each item . Just send them all together with one delivery note unless something is on back order . Thanks.
16 oktober 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.