Within 10 minutes of placing my order I'd had a call to confirm earliest delivery which amazingly was within 2 working days. On the appointed day I looked out and thought who's that parked across my... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great service with good communication about stock. Delivery was timely but some wood was damaged on arrival. It want make a difference to our project but it's a shame to receive damaged items.
Företaget har svarat
Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... Se mer
Företaget har svarat
I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... Se mer
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Företagsinformation
- Brädgård
- Gör-det-självbutik
- Dörrbutik
- Heminredningsbutik
- Landskapsplaneringstjänster
- Trädgårdsarkitektursbutik
Skrivet av företaget
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Kontaktuppgifter
Quarry Lane, PO19 8PE, Chichester, Storbritannien
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4,7
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Staff are very informative and prices…
Staff are very informative and prices are competitive.
31 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you for your feedback. It’s great to hear the team were helpful and that our pricing is competitive. We really appreciate you taking the time to leave a review.
Many thanks,
Ben
Darren was extremely helpful
Darren was extremely helpful and professional. He was prepared to go out of his way to ensure I was happy with the end result. He responded quickly to enquiries and was very efficient - as well as nice!
5 juni 2026
Omdöme utan inbjudan
Svar från Covers Timber & Builders Merchants
Thank you for the great feedback. I’m really pleased to hear Darren was so helpful and professional, and that he went the extra mile to make sure you were happy with the end result. I’ll be sure to pass your comments on to him.
Many thanks,
Ben
Svar från Covers Timber & Builders Merchants
Thank you George for this excellent 5 STAR review. Glad to hear everything was all ok. Many thanks, Ben
Building supplies
Great company good prices delivered super quick.
My go too now.
Keep it up guys.👍
31 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you Nick for this glowing review of our Southampton branch. Glad to hear everything was good for you. Hope to see you again soon. Many thanks for your order, Ben
Exceptional customer service.
Customer service exceptional and sleepers purchased good quality.
19 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you for your fantastic review, John! We’re delighted to hear you received exceptional customer service and were happy with the quality of the sleepers. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Decent service
The delivery came a day early and incomplete, but after a phone call the delivery was completed next day. It was just one of those occasional and inevitable human errors and the helpful, apologetic staff resolved it all very quickly and efficiently.
11 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you Mark for your review. I am sorry to hear about the delivery and the missing products but glad to hear everything got sorted out in the end. Many thanks for your order. Ben
Svar från Covers Timber & Builders Merchants
Thank you Paul for this 5 STAR review. Really happy to hear you found everything was easy for you. Many thanks for your order. Ben
Really helpful staff (Andy) once online…
Really helpful staff (Andy) once online order submitted
26 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you Jeremy for this 5 star review and praise of Andy. I will make sure he is made aware of this. Many thanks, Ben
The website is very easy to navigate…
The website is very easy to navigate and the choice of different lengths really helps you save on waste as you can order to the length required (or just over).
Ultimately I would definitely recommend and use Covers Timber Merchants in the future
14 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you Dave for this glowing review of our online service. Glad to hear you found it easy to use. Many thanks for your order and many more to come. Ben
Ordered one day delivered the next👍👍
26 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you Rob this excellent review and 5 STAR rating. Many thanks for your order. Ben
Great phone service and delivery
26 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you for this brilliant review and 5 STAR rating. Many thanks, Ben
Paul A1 (one...) !!
Paul, at the Trade desk, was exceptionally helpful, sourcing and preparing for collection the same day.
Very much appreciated, and Covers at its best !!
29 maj 2026
Omdöme utan inbjudan
Svar från Covers Timber & Builders Merchants
Thank you Peter for your review and praise of Paul. I will make sure he is made aware of this. Many thanks, Ben
The online click and collect was slow…
The online click and collect was slow and frustrating, waiting to be phoned back was the worst bit
We should be able to go straight to branch
When I did get it the staff at Aldershot were great
26 maj 2026
Svar från Covers Timber & Builders Merchants
Hi Andrew. Thank you for your feedback – we’re sorry to hear the click and collect process felt slow and frustrating, particularly the delay waiting for a call back.
We appreciate your point about going straight to branch, and we’re reviewing how we can make this part of the service quicker and more straightforward for customers.
It’s great to hear the team at Aldershot looked after you once you were served – we’ll be sure to pass that on.
Thanks again for taking the time to share your experience. Many thanks, Ben
Svar från Covers Timber & Builders Merchants
Thank you for this excellent 5 star review. Really appreciate your feedback and rating. Many thanks, Ben
Brilliant service given by Brad, very helpful with where to put the delivery, Thank-you John
The service was informed
1 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you John for this glowing review. I will make sure Brad is made aware of your kind words. Many thanks, Ben
Svar från Covers Timber & Builders Merchants
Thank you for your review, Richard! We’re delighted to hear you received great customer service and that you’ve found the products to be consistent in quality. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
So easy to order online
So easy to order online, good prices and speedy collection available. Have used them a number of times for timber products.
23 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review, Mat! We’re delighted to hear you find ordering online easy, the prices good, and the collection was speedy. It’s also great to know you’ve chosen us a number of times for your timber products.
We really appreciate your continued support and look forward to helping you again soon! Many thanks, Olivia.
Svar från Covers Timber & Builders Merchants
Thank you Gary for taking the time to leave this review and high rating. Great to hear the service was all good. Many thanks, Ben
Svar från Covers Timber & Builders Merchants
Thank you for this excellent review and rating. We really appreciate your feedback. Many thanks, Ben
Svar från Covers Timber & Builders Merchants
Thank you for this brilliant review and rating. So happy to hear the team at Chichester was on top form. Many thanks for your order. Ben
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