Within 10 minutes of placing my order I'd had a call to confirm earliest delivery which amazingly was within 2 working days. On the appointed day I looked out and thought who's that parked across my... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quick and easy to get what I needed. Bognor staff really lovely. Delivery driver great; really helpful and accurate with his unloading. Excellent all round.
Great service with good communication about stock. Delivery was timely but some wood was damaged on arrival. It want make a difference to our project but it's a shame to receive damaged items.
Företaget har svarat
Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... Se mer
Företaget har svarat
Företagsinformation
- Brädgård
- Gör-det-självbutik
- Dörrbutik
- Heminredningsbutik
- Landskapsplaneringstjänster
- Trädgårdsarkitektursbutik
Skrivet av företaget
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Kontaktuppgifter
Quarry Lane, PO19 8PE, Chichester, Storbritannien
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4,7
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Covers Timber & Builders Merchants
Thank you for this excellent review and rating. We really appreciate your feedback. Many thanks, Ben
Svar från Covers Timber & Builders Merchants
Thank you for this brilliant review and rating. So happy to hear the team at Chichester was on top form. Many thanks for your order. Ben
Excellent service
11 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you Nick for your feedback and rating. Many thanks for your order. Ben
Easy to order on line
Easy to order on line
Communication from office was excellent
Delivery as agreed
Driver was excellent placing items as agreed
10 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review, Martin! We’re pleased to hear you found ordering online easy, received excellent communication from the office, and that delivery arrived as agreed. It’s also great to know the driver placed the items exactly where requested.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
I ordered 9m of Planed All Round (PAR)…
I ordered 9m of Planed All Round (PAR) American White Oak 25 x 125mm SKU: 63684. It arrived with ends not cut square and each plank ended up measuring at 2.8m leaving me 600mm short overall. This was after confirmation on the phone that they could provide 3 x 3m lengths.
17 maj 2026
Svar från Covers Timber & Builders Merchants
Hi. Thank you for your review. I am sorry to hear the order was not 100% correct. Please leave this with me and I will find out the best way we can resolve this. Many thanks, Ben
Placed my first order this week with…
Placed my first order this week with these guys for some feather edge boards . The whole process from ordering online , office communication and delivery was excellent.
18 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you for your fantastic review, Gavin! We’re delighted to hear that your first experience with us was excellent, from ordering online through to communication from the office and delivery.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Svar från Covers Timber & Builders Merchants
Thank you for your review, Steve! We’re pleased to hear you were happy with the communication, pricing, and efficient delivery service. We really appreciate your feedback and look forward to helping you again soon! Thanks, Olivia.
Professional
Hi the staff were very professional and polite helpful great service thanks
18 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review, Terry! We’re delighted to hear the team were professional, polite, and helpful, and that you received great service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Pea shingle bulk bag.
Easy to order, good communication.
Great response to particular delivery service requests making my life much easier.
18 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review! We’re pleased to hear you found ordering easy and communication good throughout. It’s also great to know the team could accommodate your delivery requests and make things easier for you.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Fannnnn-tastic service
Aaron . . . such a professional, helpful & friendly delivery driver. Fannnnn-tastic. Thank you.
18 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you for your fantastic review, Miles! We’re delighted to hear Aaron provided such professional, helpful, and friendly service. We’ll be sure to pass your kind comments on to him!
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Great service.
Great service.
Would be nice if customers could be advised of a morning or afternoon delivery slot. I booked the day off because I was advised that the delivery would be between 8.00am - 4.30pm which I was happy with because you had told me. It would have been better if I only had to book half a day off! Nevertheless great service with very helpful delivery man. Thank you.
15 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you for your feedback, Allison! We’re delighted to hear you received great service and that the delivery driver was very helpful.
We also appreciate your comments regarding delivery time slots. We understand that a more specific morning or afternoon window would make planning your day much easier, and we’ll pass this feedback on to the team as we continue to improve our service and communication.
Thank you again for taking the time to share your experience, and we look forward to helping you again soon! Many thanks, Olivia.
Prompt and cheerful delivery as booked
21 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review, Robert! We’re pleased to hear your delivery arrived promptly as booked and that the service was cheerful. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Ordered in the weekend
Ordered in the weekend. Planned delivery on Wednesday but arrived one day earlier without notification.
17 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you for your feedback, Ron. We’re pleased to hear your order arrived earlier than expected, although we’re sorry that you did not receive notification of the revised delivery date beforehand.
We appreciate you bringing this to our attention and will pass your comments on to the team as we continue to improve our communication. Thank you again for your feedback, and we hope to help you again soon! Many thanks, Olivia.
delivery details
Had a call with delivery details Once I called back to rearrange it was done promptly and politely
15 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review, Trevor! We’re pleased to hear that the team kept you informed about delivery details and that the rearrangement was handled promptly and politely. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Great service
Great service. Had to order materials from another depot to get the goods delivered by bank holiday. Thank you
16 maj 2026
Svar från Covers Timber & Builders Merchants
Hi Jon,
Thank you for your review and I’m sorry for the lack of clear updates regarding your delivery.
I appreciate how frustrating it is when you’re waiting on materials and don’t have a confirmed timeline.
Having looked into this, the items did need to be sourced from other depots, which unfortunately caused a delay. The delivery was then completed on Thursday once everything arrived at the branch.
That said, we should have kept you better informed along the way, and I’m sorry that didn’t happen on this occasion. We’re feeding this back to the team to ensure communication is clearer in future.
If you’d like to discuss this further, please feel free to get in touch directly and we’ll be happy to help.
Many thanks, Ben
Easy to order
Easy to order. Prompt feedback with any question. Friendly sales team. Helpful delivery driver.
16 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review, Martin! We’re delighted to hear you found ordering easy and that the team provided prompt feedback and friendly service throughout. It’s also great to know the delivery driver was helpful.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Called but didn't leave a message at…
Called but didn't leave a message at 8.51 and 8.56. I don't call every missed number back due to scams! Says they tried to deliver twice but this is not true as no further calls and was in from 9am all day! Office called at 11.45am saying can't deliver until Tuesday now which is unacceptable as I have people coming Friday to lay bricks!!!
20 maj 2026
Svar från Covers Timber & Builders Merchants
Hi Sarah,
Thank you for your feedback, and I’m sorry for the frustration caused around your delivery.
I understand how important it is to have materials on site when you’ve got work scheduled, and I can appreciate how disappointing this must have felt.
Having looked into this with the branch, I can see that a delivery was attempted in the morning but unfortunately we were unable to complete it at that time. I understand the delivery was then successfully made to site shortly afterwards.
We always aim to keep customers informed as clearly as possible, so I’m sorry if this didn’t come across on this occasion. Your feedback has been shared with the team to help us improve communication going forward.
If there’s anything further you’d like to discuss, please feel free to get in touch with us directly and we’ll be happy to help.
Many thanks
Ben
Easy to order
Easy to order. Kept up to date with the delivery. Delivered where I wanted it on the date agreed. Friendly service.
4 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review, Joe! We’re pleased to hear you found ordering easy, you were kept up to date throughout, and that your delivery arrived where and when requested. It’s also great to know you received friendly service.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Great products delivery far far too long
4 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you for your feedback Steve.
We’re glad you were happy with the products, but we’re sorry the delivery took longer than it should have.
We’re working to improve our delivery times and appreciate you highlighting this.
Many thanks for your order. Ben
all good
all good, very helpful on the phone as well. If my 100mm X 150mm timbers arrive straight I'll big you up even more...K
15 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you Kris for this glowing review. So happy to hear everything was 5 star. Many thanks for your order. Ben
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