Compass Fostering Omdömen 

124
TrustScore 4 av 5

4,0

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

We found the process, difficult and arduous, this isn't a negative given the circumstance. The process is incredibly in depth and thorough. To begin with, as with all things it is very overwhelming. W... Se mer

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Betygsatt 5 av 5 stjärnor

We have been with Compass for nearly 3 years now and I can honestly say they are one of the best. The team are all so friendly and always there for support and guidance. There is always someone on... Se mer

Betygsatt 1 av 5 stjärnor

Despite reassurances from Compass that people only get turned down if there is something ‘very severely wrong’ We have been turned down but cannot be told what has been said against us. Impossible... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Choosing to foster with Compass has been one of the best decisions we’ve made. From the very beginning, the support has been incredible. Our supervising social worker is always at the end of the... Se mer

Företaget har svarat

Företagsinformation

  1. Barnomsorgsförmedling

Skrivet av företaget

Compass Fostering is a leading and respected independent fostering agency in the UK. We have been recruiting and training foster carers for over a decade, and pride ourselves in delivering the highest standard of support for our carers.


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

124 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 55 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,0

Alla omdömen

(124)

39 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Very thorough process with lots of…

Very thorough process with lots of support throughout from a dedicated and passionate Conpass, social work team and independent panel assessors.

1 september 2023
Omdöme utan inbjudan
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Svar från Compass Fostering

Hi Michelle,

Thank you so much for leaving us a review, we are so pleased to hear that you have had a positive experience with Compass. We'll be here for you throughout your fostering journey.

All the best,
Compass Fostering

Betygsatt 5 av 5 stjärnor

Excellent professional company with…

Excellent professional company with care and support to all who want to become foster parents. If you ever need a company to help you along the way Compass will be there for whatever questions you need answering. Total confidence you'll have on your journey to foster with Compass.

16 augusti 2023
Omdöme utan inbjudan
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Svar från Compass Fostering

Hi Stanley,
Thank you so much for leaving us a review, we are so pleased to hear that you have had a positive experience with Compass. We'll be here for you throughout your fostering journey.

All the best,
Compass Fostering

Betygsatt 5 av 5 stjärnor

Glad we picked compass

The information and help we recieved from compass and our social worker was very good, our carer to carer rings us on a weekly basis and asks how things are and is always there for us if we need him .we are very pleased with the company all the staff are very friendly and really helpful.

30 augusti 2023
Omdöme utan inbjudan
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Svar från Compass Fostering

Hi Susan,
Thank you so much for leaving us a review, we are so pleased to hear that you have had a positive experience with Compass. We'll be here for you throughout your fostering journey.

All the best,
Compass Fostering

Betygsatt 5 av 5 stjärnor

Very friendly

Very friendly, professional team, very helpful right up to panel day, then amazing how they match you to the right children. Great supervision, always there to help, cant fault them.

31 augusti 2023
Omdöme utan inbjudan
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Svar från Compass Fostering

Hi Jacqui,

Thanks so much for taking the time to leave a review, we are so pleased to hear that you have had a positive experience with Compass. We're always on hand to help whenever our amazing carers need us.

All the best,
Compass Fostering

Betygsatt 1 av 5 stjärnor

Avoid Compass at all costs!

Compass are good until something goes wrong, then you are on your own!
They don't tell you the about what can go wrong and how open to attack you are being a foster carer, no mention during training. We were shocked by the way we have been abandoned and ignored.
I would never recommend Compass to anyone, they have not been any kind of support during a horrible time and have ruined a good family. Please think twice, especially if you have children of your own! Never again!

1 maj 2023
Omdöme utan inbjudan
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Svar från Compass Fostering

Hi Jamie,

We're really sorry to hear your experience of Compass hasn't been positive. I have passed your feedback onto the team and will ensure someone contacts you to discuss this in more detail.

Kind regards,
Compass Fostering

Betygsatt 5 av 5 stjärnor

Amazing agency

Amazing agency, guided fully though the process with nothing but professionalism: incredible training & support. The process has taken us 5 months, we are now awaiting referals for our first child to be placed with us :) highly recommend Compass if you are considering fostering..

5 april 2023
Omdöme utan inbjudan
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Svar från Compass Fostering

Hi Tanya,

We are very happy to hear you've had a good experience with us! Thank you for taking the time to leave us a review. We'll be here support you further.

All the best,

Compass Fostering

Betygsatt 5 av 5 stjärnor

Supported

I have felt totally supported throughout the whole process, I was never made to feel silly with any questions asked, Michelle was fantastic and we formed a great relationship. I feel that I have made the right choice with Compass and feel at this point that I could pick up the phone to anyone on the team and get the help and support I need. My only critisism would be that the three day course which was online, only a couple of us kept our cameras on making it hard to form relationships with the other members.

18 februari 2023
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Svar från Compass Fostering

Hi Jo,

Thanks for taking the time to leave us a review, we really appreciate it. We're thrilled to hear you've had a positive experience with us. I'll be sure to pass on the feedback about our Skills to Foster course to our trainers.

Thank you,
Compass Fostering

Betygsatt 5 av 5 stjärnor

Very supportive company

Lots of in depth training, how through the process is proves they need the best people for the job, always answer any questions and anything I'm unsure of , great support from all the organisation

17 februari 2023
Omdöme utan inbjudan
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Svar från Compass Fostering

Hi Tahira,
We are very happy to hear you've had a good experience with us! Thank you for taking the time to leave us a review. We'll be here support you further.

All the best,
Compass Fostering

Betygsatt 5 av 5 stjärnor

Great company

Tried going through the process with Compass and i felt that everything went swimmingly. It may feel as if it's an invasive procedure but we knew that it's all for the safety of the children. Unfortunately, we couldn't progress further due to personal reasons but the Compass team were extremely supportive throughout. I'd definitely recommend Compass to anyone looking to start their fostering journey!

9 februari 2023
Omdöme utan inbjudan
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Svar från Compass Fostering

Hi Oliver,
Thank you so much for taking the time to leave us a review. We are thrilled that you had a positive experience with us, and we are sorry to hear that you could not progress further. We will be here for you if you choose to pick your foster care career back up any time.

All the best,
Compass Fostering

Betygsatt 5 av 5 stjärnor

Very organized and great communication…

Very organized and great communication at all times.

14 december 2022
Omdöme utan inbjudan
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Svar från Compass Fostering

Hi there, thank you for taking the time to leave us a review! We're thrilled you've had a good experience with us.

All the best, Compass Fostering

Betygsatt 1 av 5 stjärnor

Don't even attempt to use Compass fostering

When you apply to become a foster parent with Compass they are very helpful and can't do enough to help you. The further you go into the assessment things Start to go wrong.
I am writing this through my own experience but reading through the reviews I am not surprised other people have had the same outcome as myself and my husband.
We made it perfectly clear when we first applied that our son ( 12 years old )was homeschooled but we have a large support network around us, so meetings regarding fostering wouldn't be an issue.
We had meetings with our assessing social worker,attended the 3 day skills to foster course, basically we jumped through hoops to accommodate everything they needed.
One evening we had a zoom call to inform us that they wouldn't be taking our application further because they feel our son is on the autism spectrum ( this hasn't ever been mentioned by the school, before we decided to home school). Or our G.P.
We asked to speak to someone from Compass and was told someone would call us. They did call and said they would investigate, we didn't hear back from them until 6 weeks later when out if the blue we had a call asking how we were feeling about our panel date the following week.
There is so much more to write but I am able to supply anyone wanting to see paperwork and how we were treated.
We have also put a complaint
In to Compass regarding our treatment. we had the conclusion today saying that due to still feeling our son is on the spectrum we will not be able to foster. How can they decide this without even meeting him or a diagnosis from a professional is staggering.
We have had all reports back from everyone who we have had dealings with from compass, each one said we would make great foster parents. I am willing to show these to anyone to show that Compass fostering are unprofessional and discriminate against people that have additional needs, even though my son doesn't. Since posting this review and receiving a reply from Crompass I am wondering how they are going to contact me as I haven't left any contact details!!!

1 mars 2022
Omdöme utan inbjudan
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Svar från Compass Fostering

Hi Sarah,

We're really sorry to hear your experience of Compass hasn't been positive. I have passed your feedback onto the team and will ensure someone contacts you to discuss this in more detail.

Kind regards,
Compass Fostering

Betygsatt 5 av 5 stjärnor

Agency Transfer

Very smooth transfer from Scotland to England. The assessment was very good and thorough and we felt supported throughout.

4 november 2022
Omdöme utan inbjudan
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Svar från Compass Fostering

Hi Anne,
Thank you so much for taking the time to leave us a review! We're thrilled to hear you've had a good experience with us, especially after such a big move!
Warm regards,
Compass Fostering

Betygsatt 1 av 5 stjärnor

I wanted to make a difference in a young person's life...

I applied to be a foster parent.way back in march .been very difficult with having to communicate with a abusive ex partner for references..and now since August it seems as though the agency is stonewalling me..No replies to my phone calls and e.mails...Seems very unprofessional..My last e.mail to them was to ask do I need to apply to another agency but still haven't heard!! I don't think I will push this further. Seems to have crushed my self confidence in becoming a foster parent ..this is the 2nd agency I have applied for.

23 oktober 2022
Omdöme utan inbjudan
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Svar från Compass Fostering

Hi Maria,
Thank you for taking the time to leave us a review. We're really sorry that you haven't had a great experience with us so far.
I have contacted the team who you have been talking with and let them know you're not happy.
You will hear from us soon. Thank you, kind regards.

Compass Fostering

Betygsatt 5 av 5 stjärnor

From the first assessment to the panel meeting

From meeting Lisa to meeting the panel, was not as scary as I thought. Lisa made us feel relaxed even when talking about childhood experiences, that both myself and my husband don’t talk about. Lisa made us feel like friends instead of acquaintances, when meeting the panel. Each member was just as easy and relaxed, they was all very easy to to talk to.

15 september 2022
Omdöme utan inbjudan
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Svar från Compass Fostering

Hi Catherine,
We're thrilled to hear that you've had a postive experience with us. We must agree, our panel members are a friendly bunch. Thank you for taking the time to leave us a review. Good luck on your fostering journey, we'll be here to support you!

All the best,
Compass Fostering

Betygsatt 5 av 5 stjärnor

We have been supported throughout the…

We have been supported throughout the journey, it’s been tough at times but there is always someone there

11 oktober 2022
Omdöme utan inbjudan
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Svar från Compass Fostering

Hi Caroline,
Thanks so much for leaving us a review. We're thrilled to hear you've felt supported through fostering. We're always here to help.
All the best,
Compass Fostering

Betygsatt 5 av 5 stjärnor

We have been fostering with Compass for…

We have been fostering with Compass for almost 2 years now and we are really happy with the support they have given us. Fostering isn't easy but our Social Worker is amazing and we may not have lasted without her!

10 oktober 2022
Omdöme utan inbjudan
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Svar från Compass Fostering

Hi Shirley,
Thanks so much for taking the time to leave us a review, we're so pleased that you've had a postive time with us! We'll be sure to pass on your high praise to your SSW.

Thanks again, all the best,
Compass Fostering

Betygsatt 1 av 5 stjärnor

Poor quality care

Our grandson is being looked after (I use the term very loosely) by a foster carer through compass. In the 2 and half years he has been there everything has got worse for him. He developed anorexia his school work attendance punctuality and grades have serverly dropped. He is in the process of being moved as his social worker didn't realise the extent of the lack of care that he was being given. He was expected to make his own way home from school every day cook all his own meals do all his own washing and ironing got shouted at constantly. Was left on his own overnight to name a few things. Once he is removed we will be making an official complaint so that no other vulnerable child is placed there

1 oktober 2022
Omdöme utan inbjudan
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Svar från Compass Fostering

Hello Fay,

We can assure you that we take feedback like this extremely seriously and will be looking into this in more detail. We are so sorry to hear you haven't had a positive experience with Compass Fostering. Unfortunately there isn't enough information in your review for us to contact you directly. We would like the opportunity to discuss this further with you, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

Many thanks,
Compass Fostering

Betygsatt 1 av 5 stjärnor

The application process can destroy your life

Despite reassurances from Compass that people only get turned down if there is something ‘very severely wrong’
We have been turned down but cannot be told what has been said against us.
Impossible to live life forward without knowing. It would have been better never to have applied. Be very careful everyone. Being turned down without reason is traumatic, emotional and very unfair. Especially as we were only trying to help.

16 september 2022
Omdöme utan inbjudan
Logotyp för Compass Fostering

Svar från Compass Fostering

Thank you for taking the time to leave us a review. We are so sorry to hear you haven't had a positive experience with Compass Fostering.
Unfortunately there isn't enough information in your review for us to contact you directly. We would love the opportunity to discuss this further with you, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

All the best,
Compass

Betygsatt 1 av 5 stjärnor

Discrimination from the social…

Discrimination from the ic2 social worker who didnt like me having pets or having a fracture to my leg. Infact i had to remove my puppy from the house as she had allergies and this was pointed out at time of application that i had a lot of pets and a boarding cattery. Very poor service from an ignorant person who didnt do their research b4 hand.

6 september 2022
Omdöme utan inbjudan
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Svar från Compass Fostering

Hi Claire,
Thank you for taking the time to write us some feedback. We are sorry to hear that your experience with us was negative. We have informed our carer recruitment team and someone will try to get in touch to find out more about what happened. In the meantime If you would like to dicuss further, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

Kind regards,
Compass Fostering

Betygsatt 5 av 5 stjärnor

Fantastic!

Fantastic experience so far, they are so helpful and approachable and made our Fostering Journey smooth one.

7 juli 2022
Omdöme utan inbjudan
Logotyp för Compass Fostering

Svar från Compass Fostering

Hi Clair,
Thanks for taking the time to leave us a review. We're so pleased to hear that you've had a good experience with us! We will continue to be here to support you throughout.

All the best,
Compass Fostering

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