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Booked Gatwick South meet and greet through Compare Parking Deals, ref CPD-19-651535, 21-25 August, £88.39.

You do not find out who is actually parking your car until after you have paid. In my case the service was delivered by Sapphire Parking Ltd trading as Park 247, and it was not a meet and greet service in any meaningful sense.

My vehicle has connected services, so I could see exactly what happened. The car sat in the South Terminal short stay car park from drop-off until the moment my flight landed five days later. It was never taken to secure storage.

On landing I called the number provided and was told they did not have my key, while the car was powered up and moving.

Nobody met us on return. The key had been left on a wheel of the car in a public car park, which voids cover under most motor policies. Items were missing from inside and the battery was down.

The booking confirmation also contradicts itself on the airport levy, stating in one line that the service is fully inclusive with no levy payable and in another that £8 each way is not included. Regardless, I was charged £10 upon dropping the vehicle and did not have the time to query it.

Compare Parking Deals sold this service and chose the operator. Book with the airport directly instead.

This was a total scam. Booked parking meet and greet that seemed legit at Luton terminal. Called the number half an hour in advance of arrival and couldn’t get through. Eventually spoke to someone who tried to redirect us to Luton city centre to get a minibus from there to the airport. Not only would this have meant us being late for our flight, but we had our two-year-old with us, so a mini bus would have been unacceptable and unsafe. Tried to cancel, no refund, no help. Clearly a criminal scam. We had to frantically book new parking at great expense 15 mins out from the airport. Livid and out of pocket!!

Beware the company we used advertised meet& greet in the airport ring 30 minutes before arriving then sent text message to drive to some yard in Luton we chose meet & greet so as to make it easier for our disabled companion had to rebook on Luton official parking site cost us more BEWARE

Excellent service, company was very efficient with communication, hardly any waiting time whether it was dropping or picking up the car and not to mention very competitive pricing compared to parking at the airport. Would recommend.

BEWARE - PLEASE READ Absolutely awful experience!
Extra fees were stated to be £20 in total but in fact were £25.
We waited 30 minutes for car to be picked up on arrival following 3 phones to see where they were.
On our return we waited 1 hour and 20 minutes for the car to be brought to us, which needed 4 phone calls.
Whilst waiting for the car we were approached by a man asking if we were waiting for our car. When we replied yes, he asked for our registration. He said there has been a problem and we needed to get in a car where someone would drive us to a compound to pick our car up. I refused and said I wanted my car brought to me as that is what id paid for. He got angry and stormed off. When I turned round my car had just turned up! I spoke to the driver and he said he had no idea what that was all about and said the man was not part of his company but made no attempt to record the issue. Where has this man intended on taking me and my daughter????? He didn't approach the families with men!!!! AWFUL experience!

Easy to use website, clear instructions for payment. Explanatory email giving full information.

Very poor communication skills on mobile phone.
Also lost a bottle of aftershave, from my middle compartment storage box, between the seats.
But they did arrive on time to collect and deliver the car back.

Appalling.
Driver did not arrive for planned meet and greet pick up.
23 repeated calls to the number. Only answered 3 times. All other calls went to voicemail.
Eventually had to leave the car in short stay car park. Waiting to collect car but suspect bill will be in excess of £210. Caught flight with 5 minutes to spare before gate closed.
When called to complain - given 3 different e mail addresses. No idea if any are working . Disgusted.
I used meet and greet very regularly and have never had this issue.
Don’t be persuaded to save a few pounds by using this service

VERY EASY BOOKING
CHEAPEST PRICE AVAILABLE

We had to cancel our flight and requested a refund 8 days before our parking. We got no response ...to date. This company just take your money and we looked into the location, thank goodness we didn't park our car there. It is a tip. AVOID this at all cost Stable cottage stock lane langford BS40 5EX or it will cost you more than you think.

I had an awful experience with this company and will never book with them again.
The first problem was understanding what they were saying on the phone on each occasion calling them or them calling me.
I arrived at the time I said I would for my car to be collected and was kept waiting for around 15 minutes. Then I was instructed to pay the parking ticket, this isn’t mentioned at the time of booking so it’s £8.00 for both drop off and collection ! So be aware of that !
Then I had to wait 45 mi utes for my car to be brought back to me, which means they do not track your flight, and even then it was still 10 mi utes or so later than the time I originally booked.
Overall very poor service and I found them to be rude and had a couldn’t care less attitude.
I would advise anybody thinking of booking to avoid them.
They don’t have professional drivers dressed in suits either !!

Excellent communication that offers simplicity.

I was supposed to be met with the car on Wednesday night. It is now Sunday and the car hasn’t been returned. Communication has been awful and the people incredibly rude.

Price I selected for Mayfair parking was more expensive when I got to payment page and it said all parking terminals instead of Mayfair parking which I selected!

Easy and efficient

I mistakenly left some cash in a compartment in my car when I dropped it off. After returning from my holiday I realised once I got home that the cash had been stolen either by the driver who picked the car up from T5 or the guy who dropped the car back. I called the number and the Compare Parking Deals people basically said there was nothing they could do about it. I’m sure it’s in the t&c’s about anything left at owners risk but at least take some action!What a sad society we live in these days.

Worst experience ever!
Would give 0 stars but that wasn’t an option

Quick, simple and easy to navigate, best prices with reputable companies very transparent what cost covers

Good price but it took me three attempts to complete the booking. The first two times the website froze and I had to fill the form again from scratch. On the third attempt it went through successfully, but I nearly gave up and tried another supplier.