Sapphireparking Omdömen 

An absolute disgrace!! Never use these absolute clowns as they do not care about your car and have zero empathy when that fire that burnt 140 cars ripped through everyone’s property.

Truly abysmal. Never use these cowboys. Currently 4 hours in to waiting. Car is here. Keys aren’t. My wife and kids have got the train back…

Never use these people!
Read their small print - your car could be taken to various parking facilities which may not be enclosed or fitted with security cameras.
Chaos when picking up our car at the airport. Other people collecting said theirs had been driven for miles / taken to a pub.
Now involved with the fire that was at their compound last Saturday. Can NOT get any useful information. Telling us it’s been burnt and we are suspicious that’s a lie and that it’s been stolen / sold on.

We have booked our parking with this company through Compare Airport Parking Deals and suffered 2 hours at the airport after arrival to get our car back . We were not the only customer there were other customers waited for 3 hours to get back their cars . Also we have noticed they have given different company names but same Service Provider Airport Number ph 07563870088 . We have to inform Police to speak with them to get back the car back . Don't ever book your car parking with this company .

Waited over 40 minutes even though we called 30 minutes prior to arrival and had to pay double the parking charge at the terminal. Upon return the number provided to call wouldn’t pick up even after 15 attempts, when he did pick he was very rude and said just wait and see when it comes.
Never again. Looking to get my refund for extra parking charges we had to pay.

CONTACT CITIZENS ADVICE BUREAU IMMEDIATELY IF YOU USED THEM

1. If you’ve booked but not yet travelled let the booking go - do not use them. Reviews below are not exceptions. You will end up paying more. Ask for a refund and dispute cc charges if you can
2. If you’ve already used them contact citizens advice - they need enough of us to share to trading standards. They will also give you templates and advice on how to best interact if your car was damaged in fire / you paid excessive parking charges / other damage.
3. Parking drop off process was dodgy. Communication is awful - and hidden charges - every single comment below is so true

Do not use, they were over an hour late for both pick up and on delivery of the car on return. You ring them ip, they lie and are rude. Been using meet and greet services for years and always great until this company. Would have been easier and quicker to park in the long stay car park. Stay away from them.

I would give this ZERO stars if it allowed me to. I called them 30 minutes before arrival as requested. I tried calling again about half a dozen times. There was no answer, and no option to leave a voicemail. When they eventually answered, they told me it would be another half an hour because they were “very busy”! I even had to pay an extra £8 for the car park!

recently used sapphire parking at gatwick and i am appauled. car park had a fire on saturday, and there was absolutely no communication or notification from the company about the fire until we called to collect the car on monday and they said they cannot release it. this meant we were unable to make alternate travel arrangements and ended up getting home 3 hours after we were meant to. also the company said they cannot offer compensation for the alternate travel arrangements. do not recommend this company awful customer service

DO NOT USE THEM! Sapphire parking has the worst customer service. We experienced long waiting times and they had a rude blunt manner over the phone as well as ignoring our phone calls. There was no meet and greet to pick up our car, instead it was left in a parking bay with the keys unattended.

AVOID SAPPHIRE PARKING AT ALL COSTS – WORST AIRPORT PARKING EXPERIENCE

⭐☆☆☆☆

If I could give ZERO STARS, I would.

This has genuinely been one of the worst customer service experiences I have ever had. DO NOT USE SAPPHIRE PARKING.

We had originally booked our vehicle until 26 August, but our travel plans changed and we informed Sapphire Parking in advance by email that we would now be returning on 25 August at approximately 7:45 PM.

And before Sapphire Parking tries to claim that they were not informed, WE HAVE THEIR ACKNOWLEDGEMENT IN WRITING.

Their own customer service representative, Haniya, replied:

“Thank you for updating us. Kindly follow the return procedure after landing and they will be assisting accordingly.”

We even emailed again asking them to clarify the return procedure. Their response was:

“All the details are mentioned in your email confirmation, please check that.”

So we did EXACTLY what we were instructed to do.

We landed at Gatwick, collected our luggage and contacted them according to the return instructions.

Then the nightmare started.

Despite having acknowledged our changed return date IN WRITING, the person on the phone behaved as though this was somehow our problem and told us we could be waiting UP TO FOUR HOURS FOR OUR OWN CAR.

Four hours.

This is supposed to be a Meet & Greet airport parking service.

The man I spoke to was unbelievably rude, dismissive and completely uninterested in helping. At one point his attitude was effectively that this was “not his problem.”

I was travelling with my 11-month-old baby, after already travelling, and still had approximately a four-hour drive home to Lincoln. Instead of showing even basic understanding or professionalism, we were treated as though we were inconveniencing THEM by asking for OUR OWN VEHICLE BACK.

I honestly felt like I was calling a vehicle compound trying to recover an impounded car, rather than a company I had PAID to provide a Meet & Greet service.

The communication is appalling.
The organisation is appalling.
The customer service is appalling.
The attitude of the person dealing with us was disgraceful.

And what makes the situation even worse is that we did everything correctly. We notified them beforehand. They acknowledged the change. They instructed us to follow the return procedure after landing. We followed it.

Then suddenly, when we actually needed our vehicle, nobody wanted to take responsibility.

I strongly recommend that anyone considering booking Sapphire Parking READ THE TRUSTPILOT REVIEWS BEFORE HANDING THEM YOUR CAR KEYS.

I wish I had.

I will now be making formal complaints about this experience and will be providing the written email correspondence as evidence.

AVOID. AVOID. AVOID.

This is not what anyone should have to deal with after getting off a flight, particularly when travelling with a baby.

We booked and paid for this, but on the way to Gatwick we got through to someone who then cut us off. I tried calling multiple times and it said that the person had directed their phone to voicemail. Eventually with five minutes until we got to Gatwick, I eventually got through and the person was so vile. When I asked if they could send someone over, they said, “Why not”. I mean what???
In the end, we decided not to leave the car with them as I didn’t trust them. One day later the news reported that a fire had broken out and 140 cars had completely burnt out. Ours would have been one of them. So by a complete stroke of luck and their rude, vile telephone attendant our car was saved from arson.

AVOID AVOID AVOID. Scan of the highest degree. Booked through comparison website. All seemed legit. Paid by Amex for 3 week parking meet and greet service. Imagine our surprise the car hadn’t moved and LGW carpark wanted to charge us £1540. Needless to say we will be persuing this.

Do not use this company! Returned from holiday and called them to return my vehicle. They asked me to wait in the short stay car park.

I then received a call from the office stating the driver would call me as my car had broken down.

Driver called and gave very little information as to what the issue was or location and put the phone down when I asked questions. I called the office and he advised the driver was coming to give me the keys. A man turned up gave me the keys and walked off.

Alone and stressed with 2 young children, i had to get a taxi to help me locate my car. They left it stranded on the middle of a lane on a slip road, causing danger to other drivers. The police and national highways were called.

Long story short, RAC came and he said the driver had blown engine, likely due to driving at high speed in a low gear. Bits of metal and the crank shaft were in the engine and it was deemed a write off.

I have at a huge financial loss having no car in the summer holidays and being a lone parent. Spent a fortune in taxis, recovery costs and Sapphire Parking are ignoring all calls and emails to explain and accept liability and pay compensation as set out in thier terms and conditions.

If anyone has any additional contact details let me know. They need locking up.

I parked with Ipark Gatwick Flex. We arrived at Gatwick airport. Nobody was there to meet us as planned. The only bay to park was in a disabled. I phoned the man to tell him, he said it will be fine he will be there in a couple of minutes. I had to leave the keys o. The wheel and £10 to for them to get out sod airport. A couple of weeks after my return. I received a parking ticket for being in a disabled bay. I contacted the company and they said they would deal with it. I have now received a debt collects fine of £170. They left my car in disabled park for 2 days. They have now blocked my phone number. I have now had to pay the fine. Never ever book with meet and greet Ipark Gatwick flex

It'simple. NEVER scrimp on car parking. NEVER give your car keys to Anybody. Never use gypsy firms like sapphire. Or many others with mobile only numbers. Always use on site airport car parking with shuttle buses. Be warned

Quite how this company achieved a 0.2 on its 1 star score if baffling. An awful experience from start to finish, waited two hours for my car after our flight delivered by someone in no uniform or any means of identification. We were told after over 100 (yes, 100) calls to the number most of which wouldn’t connect that I should calm down and a guy in a red T shirt would be arriving with my car shortly. Absolute shambles do not use.

Avoid this Meet & Greet service

We booked a Meet & Greet service through Airport Parking Extras, with the service provider listed as iPark Gatwick Flex.

We dropped our BMW at Gatwick Short Stay Parking, Park 6, Level 5 at approximately 4.00am on 10 August 2026. The drop-off went smoothly.

The problems began when we returned from our holiday.

Our flight was on time. As instructed, we called after collecting our luggage and were told to proceed to the same location on Level 5. When we arrived, there were no iPark employees there.

Two other customers were already waiting and extremely frustrated. We discovered they had been waiting for over two hours. We tried repeatedly to contact iPark but could only reach an answerphone.

One customer eventually received a message telling him where his Porsche 4x4 had been left. He found it abandoned on Level 4, apparently in a disabled parking bay, with the keys left on a tyre. He also told us that his vehicle’s tracking information had been wiped.

Another customer had also found his vehicle abandoned on Level 4 and was speaking to an iPark operative who had apparently dropped it there.

I spoke to the operative, who told me he was the only iPark employee who had turned up for work that day. He said he was working very long hours and was frightened of facing angry customers, so he had been leaving customers’ vehicles in the car park.

We needed to get back to Birmingham that evening and were increasingly concerned that we would not see our car that day. I therefore insisted that the operative take us to their depot in a vehicle he was collecting.

On the way, we discovered that the vehicles left in the Short Stay car park had exceeded their permitted stay. The operative dealt with the exit barrier by tailgating the vehicle in front.

We eventually arrived at their depot, approximately eight miles from Gatwick. It appeared to be an old factory site, with rubbish around the premises, no proper parking bays and, as far as we could see, no security. There was no office and our car keys had been left underneath the bonnet.

Fortunately, our BMW appeared undamaged and we were eventually able to recover it. However, once home we discovered that the BMW logos/hubcaps from the front wheels were missing.

From arriving at the collection point to finally getting our vehicle took approximately 2½ hours.

Had we not insisted on accompanying the iPark operative to the depot, we genuinely do not know when — or whether — we would have recovered our car that day.

This was an extremely stressful and unacceptable experience after returning from holiday.

I am posting this review because I would want to know about this experience before handing over my car to a Meet & Greet company. Please do your own research carefully before booking this service.

I have retained the relevant booking information and other evidence relating to what happened.

Genuinely hope people will read these reviews.
Today we had a late flight and as we booked through parking deals and give this deal meet and greeting. We had follow the instructions 30 min calm before we arrived Car park 6 and level 5 .

The worse ever experience I had in my life.
We called them no picking up the phones , then a guy very rude tone “hey bro wait the driver on the way “ then waited 1 hr we get panic as was to we miss our flight . We called several times and to be honest u can’t go through after so manny times they answer rude and horrible feeling they put you through . Lines cracking u can’t hear they taking a piss and I had a chance to talk one of the guy as not one person there is atleast 2 - he just hang the phone one me.
After long wait I decided to see the reviews and what I read in other 30 min waiting I said no way I go through this and I left. So so scam , I will make sure report to the police this company someone has to do something about it .
Please this people is not human … scammer. Avoid !!! Today 22/08/26

disgusting excuse of a company. Rude employees. Rude on the phone. Scammers is an appropriate word to use.Use your car while away. Lost 50 miles of fuel? Hard to contact them. I turned up on time as agreed. Waited another 30 minutes and I paid more parking for their fault? Messaged about return time, not there. Hit you for £20 as plane was late and it was 15 minutes past midnight, so another day. stay away from the useless company. Formed in June 2026? That tells you a story. My dash cam was disconnected so I couldn't see the video of them driving my car. Why was it parked outside a private address? my tracker showed this.Why was my cars setting changed so I couldn't see fuel used? AVOID like the plague. No doubt when they go under, they will form another company. Directors X 2 should be banned. They do not know the word professional. More like hope and rip off.