Charlotte's Web Omdömen 61

I bought a bottle of their cbd oil from Earth Fare. After using it for a few days my gums bled. I called them as well as e-mailed them. Got 2 "how are we doing" e-mails claiming that someone contacted me. After many communications over messaging on their facebook page they told me that I would need to get a refund from Earth Fare. All pertinent information was given to them on the first message, so there was no reason for asking me to send them a picture and continually responding to messages. I would not consider this the obsessive customer service that they claim. In the end they referred me to the Realm of Caring due to my adverse reaction. Shouldn't they know why their product caused my gums to bleed?

I received, and was charged for, a duplicate order. I contacted customer service as soon as I saw a second order confirmation email, but my multiple attempts to contact this company were ignored, so I’m out $80 that I have no hope of getting back. I wish I had read all the 1-star reviews about the non-existent customer service here, but live and learn.

We received our order last week and the safety seal was broken. So, we emailed to open a case, but never heard back. I called the other day and waited at least 20 mins before I gave up and left a message (because their automated system literally tells you to leave a message every 10 seconds). No one has gotten in touch. I doubt anyone is looking at emails or taking calls. Complete joke

Horrible customer service, well... There actually is no customer service. They do not reply to emails, phone calls, or to the chat box on their website. I stopped my subscription due to this poor service. I had to dispute the last charge after being a customer for 1 year, since they would not reply to an inquiry to return a product.

My miniature schnauzer is almost 13 years old. She started showing hip joint pain, it was quite sudden and quite extreme. After lying down for any length of time, she would have a severe limp and sometimes even have her legs go out from under her for a few minuets. I purchased her a thick memory foam dog mattress which seems to have helped a bit, but I knew she needed more. She couldn't even jump onto the couch anymore. I was a vet tech for 20 years and knew she needed supplements. I came across the hip and joint chews for dogs and it has worked wonders. I noticed a small difference after the second day, but now, two and a half weeks later, it is like a miracle. Yes, she still has some stiffness and pain, but not enough to slow her down. Charlotte's Web products work! I ordered the chews and received them within a week in excellent condition. I can't say enough about Charlotte's Web!!

Placed order 12/29/22 at 4:35pm using reward points. Points were not applied to order. Sent email 12/29/22 at 4:39pm requesting they check this out for me. Received ticket C-00528720. They sent order anyway and never responded to the 12/29/22 ticket. Tried to call today - both phone numbers go to fast busy signal. There is no customer service at this company.

It is 2 weeks and have not received the cbd pain product I needed desperately when I ordered it. They don't answer the phone and tracking with them is no better than doing it on my own. Their communication sucks, and customer service email said it would take up to 4 days to respond. This is some of the worst customer service I have ever experienced!

Absolutely terrible customer service! No reply to emails concerning returns and canceled subscription. Form saying will reply in 2-3 days but no reply. Sending back with demand for refund and disputing charges with credit card. Will never do business with Charlotte's Web again!

Blackmailing and claiming that I am wrongfully using their trademark when I have been running my business much longer that they have. You dare bring legal, when you wrongfully claim rights over my artworks? Bring it on and show me proof of ownership when I have each and everyone of it on paper, pen and digital FA

Horrible experience, they email me back saying they will update me and fail to do that. It is unbelievable how bad this customer service really is. I feel like the goal of a company is to make the customers happy, however, Charlottes does not care.

I must sadly add my voice to those many customers whose product never came. It's been a month -- no one answers the customer service number or responds if you leave a call back, no one responds to emails to customer service, and the chatbot (if you can find it) is a joke.

As others have said, the people in charge of helping them rank on google are blackmailing website owners to refer to their site and give positive reviews.

Not exactly professional by any means.

Received multiple emails from Charlotteswebb’s marketing trying to BLACK MAIL me if I don’t place their website’s link on my website as a backlink to boost their google rank, say will leave a bad Trustpilot review and bad backlinks if I don't.

The blackmail is fake, but the attempted promotion not, so here's your promotion from me.

We had an issue with an order arriving a bit later than we had expected. We live in Miami, and it is very hot this time of year. The folks at Charlotte’s Web communicated cell with us and we are very happy with the products and service we have received. Thank you!

see a lot bad reviews i had good experience with them but bad customer service

I received an email from Charlotteswebb’s marketing manager BLACKMAILING me if I don’t share the company website’s link on my blog as a backlink for them to boot sales, he will leave me bad Trustpilot and Google reviews, also send traffic from Pakistan and Bangladeshi to damage my website. What the actual hell?

They are contacting companies for backlinks and threatening them if they don't comply with a backlink to send toxic backlinks to their site. They are using an Indian SEO agency name that is not connected with them. They are ignoring reports and spamming businesses. This is a disreputable business and should be avoided, see the other comments about their customer service. AVOID AVOID AVOID - DANGEROUS

No answer when you call. Days to get a response via email. Product quality has gone down. They lost their BBB rating and have had trouble with the FDA.

I have never experienced such terrible customer service. I have called twice and emailed twice and no response in two weeks, They offered a 30 day guarantee. I bought 4 items but had a problem with one of them and wanted to send it back but they have not responded. I wish I had read the reviews before I purchased.

This company is a scam. I ordered product, never shipped. They ignore emails, phone calls etc. You can’t get through to anyone.