Spent £1114 on a product, registered it for it's two year warranty immediately. After 18 months the device no longer turns on. Customer services takes days and weeks to respond to emails, and did so m... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
"Isis was absolutely fantastic! She quickly diagnosed the issue with my Capillus Pro Laser Cap by walking me through the troubleshooting process step by step. Her patience, professionalism, and depth... Se mer
Företaget har svarat
I am a repeat customer of Capillus. They have a great customer service team who always responds quickly to my email questions. My wife has been using her Capillus cap since 2019 and has upgraded to th... Se mer
Företaget har svarat
Christina was quick at resolving my issue. She had reached out by phone call and followed up with an email to confirm she had resolved my issue.
Företagsinformation
Informationen kommer från olika externa källor
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Skrivet av företaget
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Kontaktuppgifter
1715 NW 82 Avenue, 33126, Miami, FL, USA
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4,4
Utmärkt
2 tn omdömen
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The epitome of customer service… The…
The epitome of customer service… The agent was able to identify the model I purchased in 2021. She sent the Owner’s Manual within 2 minutes. I can’t believe the service - the genuine caring - the “Human Touch” lacking in most businesses. I can’t say THANK YOU loud enough … OUTSTANDING EXPERIENCE!
28 april 2025
Svar från Capillus
Hi Marie,
Thank you so much for your incredibly kind words! We’re absolutely thrilled to hear that your experience with our team was such a positive one. Providing that “human touch” and genuine care is exactly what we strive for, so it truly means a lot to know we made a difference.
We’ll be sure to share your feedback with the agent who helped you; it will make their day! If you ever need anything else, we’re just a message away.
With gratitude,
The Capillus Team
The capillus app experience has been poor.
The capillus app experience has been terrible. It literally had to be uninstalled and reinstalled each time I wanted to log sessions making it unusable. I just noticed that there appears to be a new capillus app in the Apple App Store. No one communicated anything about its release or anything. This is not how a technology company should operate. You should work to improve your customer success department. The easiest thing in the world to do is communicate effectively with your customers. I use the cap each day and also the shampoo/conditioner. The poor app experience just hurts my overall experience. I’m sure I’m not the only one that feels this way.
31 mars 2025
Svar från Capillus
Hello David,
Thank you for sharing your feedback. We’re sorry for the frustration you experienced with the original Capillus app; we completely understand how important a smooth experience is.
We’re excited to share that we recently released a new Capillus app in the App Store to address these issues and improve session tracking. We are in the process of informing all customers, and your comments remind us how important timely communication is.
Thank you for being a valued Capillus user. If you need help setting up the new app or have any questions, we're here to support you!
Sincerely,
The Capillus Team
Svar från Capillus
Thank you for your feedback! We're so happy to hear you have had a great experience with our Customer Care Team :)
Thank you for choosing Capillus
Excellent quality and expedient…
Excellent quality and expedient service. Great customer service and always pleasant!
23 april 2025
Svar från Capillus
Thank you Susan! We really appreciate you taking the time to leave us a review, and we are very glad the customer care team and the product has met your expectations!
Thank you for choosing Capillus
Great Company
I'm extremely happy with my purchase and the excellent customer service I received. The quality of the product I purchased is second to none.
21 mars 2025
Svar från Capillus
Thank you for your kind words! We're so happy to hear you are loving the new device, and we hope you receive the growth you are seeking!
Capillus is the best! Thank you for choosing us :)
Great support!!
Great support!!! The representative walked me through my concern and made sure I was comfortable before ending the call.
18 april 2025
Svar från Capillus
Thank you! Capillus prides itself on providing the best Customer Care, with the most knowledgeable agents to ensure you make the best choice for your needs!
Thank you for choosing Capillus
Quick & helpful response.
17 april 2025
Svar från Capillus
Hello Pete, thank you for taking the time to leave us a review!
We're happy that our Customer Care Team is ultra responsive!
Thank you for choosing Capillus!
Isis from customer support was amazing
Isis from customer support was amazing! She helped through all the steps, answered all the questions and overcome the challenges, as I was traveling to the US and needed shipped before I left.
8 april 2025
Svar från Capillus
Hello! Thank you for your kind words! We're happy Isis was able to assist you with receiving your device in a timely manner! Our Customer Care Team goes Above & beyond for every customer. We are blessed to have them!
We greatly appreciate your support and patience and we hope to hear from you in the future with an amazing experience!
Best Regards,
The Curallux Team
Christina has been great!!
Christina has been great at answering all of my questions in a timely manner. She has been great to work with even through my frustrations.
9 april 2025
Svar från Capillus
Thank you so much for your kind words! We're thrilled to hear Christina has been such a helpful support throughout your experience—even during the frustrating moments. We’re lucky to have her on the team, and your feedback means a lot to us. If there’s ever anything else you need, we’re just a message away!
Warmly,
The Capillus Team
The person I dealt with found the…serial number fir my charger.
The person I dealt with found the charger I needed in a wink! Very impressed
8 april 2025
Svar från Capillus
Thank you for the wonderful feedback! We're so glad to hear that our team was able to assist you quickly and efficiently. It's great to know you got exactly what you needed without any hassle. If there's anything else we can help with, don’t hesitate to reach out!
Above and beyond
Helpful, they always listen, authentically friendly, solutions oriented, pride in role
7 april 2025
Svar från Capillus
Thank you so much for your kind words! We're truly honored by your feedback. Our team is committed to providing support that’s not only effective but also personal and genuine—and it means a lot to hear that it shows.
We're always here to listen and help however we can. Thank you for being part of the Capillus community!
A company that excels in more ways than one
I love, love, love my Curavi Pro Laser diod Belt for pain. It is far superior to infared LEDs! I purchased it for sciatica but use it all over wherever i can. After using it constantly for about 2 years it malfunctioned and only partial rows worked. I was heartbroken; for as one can see they are not cheap and to replace it on my meager income is very painful in a different way. Thankfully Capillius offers a superior warranty and stands buy their products! They replaced my belt without hassle! I'm so greatful this company actually stands behind there products. Because my belt works so well I hope to one day be able to purchase a Capillus Healing Pod. I think that would be heavenly. Until then, a girl can only dream. Hope all who purchase this belt are as blessed as I to receive such relief:)
7 april 2025
Svar från Capillus
Thank you so much for your heartfelt review! We’re absolutely thrilled to hear how much you love your Curavi Pro Belt and that it’s brought you meaningful relief—especially for something as difficult as sciatica. It’s wonderful to know you’ve been able to use it in so many ways to support your comfort and wellness.
We’re also so glad we could honor your warranty and get a replacement to you without hassle. Standing behind our products and our customers is something we take great pride in, and it truly means a lot to hear your kind words.
We’ll be cheering you on for that future Healing Pod—until then, we’re so happy the Curavi Pro is making a difference in your life. Wishing you continued comfort and wellness ahead!
Warm regards,
The Capillus Team
Even though I screwed up with UPS on…
Even though I screwed up with UPS on receiving the delivery (signature required) and the package ended up being sent back to Capillus, the Capillus customer service was super responsive to my email and promptly sent it back out to me. A+ on service!
3 april 2025
Svar från Capillus
Thank you for your kind words! We are glad that Christina was able to assist you with having your order re-shipped! UPS can be a bit tricky to catch at times. We are happy you have received the device, and we are excited for you to begin your journey to fuller, healthier-looking hair!
Thank you for choosing Capillus
Great customer service
3 april 2025
Svar från Capillus
Thank you for your review and continued support of Capillus!
Best Wishes,
After being stood up on two virtual…
After being stood up on two virtual calls, Isis was very helpful and accommodating.
2 april 2025
Svar från Capillus
Alex, we apologize for missing your appointments! We are glad you were finally able to have your issue resolved, and that Isis was able to assist you with your issue!
Thank you for being a value Capillus Customer!
We purchased 2 on a NCL cruise during…
We purchased 2 on a NCL cruise during our day at the Spa. We had a fantastic day at the spa and they did a very good job explaining the benefits.
26 mars 2025
Svar från Capillus
Thank you for your feedback Rob! We're happy you had a great experience with the Spa on the cruise! We hope the Capillus Laser Cap does wonders for you!
Thank you for choosing Capillus!
Pro S1
The device I received:
* Is not Bluetooth enabled as listed on the website;
* Did not come with the carrying case as listed on the website.
* The app is not good at all.
Yeli, my CSR is working with me to resolve these issues.
I'm disappointed in what I received vs what the website said I was receiving. Yeli is a very good contact.
I hope my concerns with be resolved.
But your app is really really BAD!
31 mars 2025
Svar från Capillus
Hello Dee, thank you for your feedback! We're sorry to hear you received a battery model without the Bluetooth capability; Yeli will be able to assist you with getting the Bluetooth Battery pack for your laser device as well as a Carrying Case! :)
If you have any questions, be sure to ask your Customer Care Agent and she will happily assist you!
Looking forward to hearing about the resolution outcome from you soon! :)
Christina was great throughout the…
Christina was great throughout the whole process. Very easy and simple for my trade in to a new cap!
31 mars 2025
Svar från Capillus
Thank you, James! We appreciate the time you've taken to leave a review for our VIP Agent Christina!
We hope you enjoy your new laser cap and thank you for your continued support of Capillus! :)
Courrier delay due to unreadable…
Courrier delay due to unreadable commercial invoice needed to calculate tax payable.
I suggest using DHL which can prepaid tax payable for customer to reimburse.
Next time make sure that the commercial invoice is readable by emailing your courrier
28 mars 2025
Svar från Capillus
Hi Rudolf,
We appreciate the feedback you've left on your experience with UPS; Capillus ensures all international orders include necessary taxes and duties for the recipient's country at the time of check out to avoid customs delays or additional charges upon receipt. If additional documentation is required, we are happy to provide you with that information as the Agent did within hours of you reaching out requesting the invoice. Unfortunately, we are unable to control additional security checks customs may perform before releasing the device, and they are performed at random.
Feel free to check back in after a few months of using the device to leave a review on your experience with Capillus!
Capillus responded quickly
Capillus responded quickly to my concern. I sent in my cap for review and the repaired cleaned and returned quickly.
28 mars 2025
Svar från Capillus
Thank you for taking the time to leave your review, Richard! It is greatly appreciated!
We are happy we were able to assist you in a timely manner with the issues you were having with your device! We hope your device continues to run flawlessly for years to come!
Thank you for choosing Capillus
Detta är Trustpilot
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