Spent £1114 on a product, registered it for it's two year warranty immediately. After 18 months the device no longer turns on. Customer services takes days and weeks to respond to emails, and did so m... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
"Isis was absolutely fantastic! She quickly diagnosed the issue with my Capillus Pro Laser Cap by walking me through the troubleshooting process step by step. Her patience, professionalism, and depth... Se mer
Företaget har svarat
I am a repeat customer of Capillus. They have a great customer service team who always responds quickly to my email questions. My wife has been using her Capillus cap since 2019 and has upgraded to th... Se mer
Företaget har svarat
Christina was quick at resolving my issue. She had reached out by phone call and followed up with an email to confirm she had resolved my issue.
Företagsinformation
Informationen kommer från olika externa källor
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Skrivet av företaget
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Kontaktuppgifter
1715 NW 82 Avenue, 33126, Miami, FL, USA
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4,4
Utmärkt
2 tn omdömen
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Yeli got right back to me with answer…
Yeli got right back to me with answer to my question.
21 april 2026
Christina was quick at resolving my…
Christina was quick at resolving my issue. She had reached out by phone call and followed up with an email to confirm she had resolved my issue.
21 april 2026
Awful customer service. Hat stopped working after 18 months
Spent £1114 on a product, registered it for it's two year warranty immediately. After 18 months the device no longer turns on. Customer services takes days and weeks to respond to emails, and did so mainly with call our USA number / turn it off and on again... not helpful. They finally just said the battery isn't under warranty buy a new one by calling the US number, no information on cost or link. So all in all if you live anywhere but the USA definitely Do Not Buy any of their products. And even if you do live in the USA still spend your money on something that doesn't die after 18 months. Truly awful
17 april 2026
Omdöme utan inbjudan
Good company to deal with
Good company to deal with. Bought the hat with face mask. Face mask had an issue. Capillus had me send it back at their expense and immediately replaced it. Thank you.
15 april 2026
Svar från Capillus
Thank you! Glad we could quickly replace it and make things right, we appreciate your support!
GREAT Customer Service & a GREAT Product
"Isis was absolutely fantastic! She quickly diagnosed the issue with my Capillus Pro Laser Cap by walking me through the troubleshooting process step by step. Her patience, professionalism, and depth of knowledge truly impressed me — she went above and beyond to make sure everything was resolved. I couldn't be happier with both the customer support experience and my Capillus Pro Laser Cap itself. The results have been incredible — it really does work great!"
14 april 2026
Svar från Capillus
Thank you! We’re thrilled Isis was able to help so thoroughly and that you’re loving your Capillus Pro and the results
Svar från Capillus
Thank you! We’re glad Yeli was so informative and helpful, we’ll be sure to share your kind words!
Exceptional Customer Service
Exceptional Customer Service - Isis was extremely helpful, professional and knowledgeable. She made my concerns a lot easier to address and handle. I would highly recommend Capillus as a company for its high quality products and excellence in customer service.
13 april 2026
Svar från Capillus
Thank you! We’re so glad Isis was able to provide such helpful and professional support, we really appreciate your recommendation and kind words!
Svar från Capillus
Thank you! We’re glad Yeli was able to help, we appreciate it!
I am a repeat customer of Capillus
I am a repeat customer of Capillus. They have a great customer service team who always responds quickly to my email questions. My wife has been using her Capillus cap since 2019 and has upgraded to their newest product the Tri-Spectrum cap.
10 april 2026
Svar från Capillus
Thank you for your continued support, we truly appreciate it! We’re glad to hear our team has been responsive and that your wife is enjoying the new Tri-Spectrum cap!
reliable and gave me good options for…
reliable and gave me good options for replacement
11 mars 2026
Svar från Capillus
Thank you! Glad we could provide reliable support and helpful replacement options!
IT was great service.
8 april 2026
Svar från Capillus
Thank you! We’re glad you had a great experience!
Natasha was amazing with her support!
6 april 2026
Svar från Capillus
Thank you! We’re glad Natasha was able to help, we appreciate it!
Svar från Capillus
Thank you! Glad we could help troubleshoot your cap, we appreciate it! :)
Svar från Capillus
Thank you Catherine! We are very happy to hear we could help you!
Svar från Capillus
Thats exactly what we are striving for :)
Thank you for taking the time to leave us a review!
Customer service rep was smart
Customer service rep was smart, easy to understand and effective, solved my problem easily. I'm satisfied. :-)
30 mars 2026
Svar från Capillus
Tina, thank you for the kind words!
We're happy to hear our rep was very knowledgeable and got your issue resolved quickly
Awesome service
Awesome service! Christina went out of her way to help me with a defective product. A++ service, thank you, Capillus!
26 mars 2026
Svar från Capillus
We’re so glad Christina could help and turn things around. A++ customers like you make it easy to do what we do!
Svar från Capillus
Thank you! Glad you experienced quick support and fast delivery, we appreciate it!
Svar från Capillus
Thank you! We’re glad you had a professional and responsive experience, two thumbs up right back at you!
Detta är Trustpilot
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