Cannondale Omdömen 141

Mein erstes und letztes Rad von Cannondale. Diese Firma hat sich selbst wiederholt sowas von disqualifiziert je wieder Tausende von Euros für ein Rad von mir zu bekommen. Unterirdischer Service. Keine direkte Kontaktmöglichkeiten. Seit 8 Wochen wartet mein Händler auf ein Kabel um ein Update auf mein E-Bike zu spielen. Angeblich ein Fehler im Computersystem. Dann finde ich auf der Webseite statt einer Kontakt-E-Mail-Adresse einen Rückruf für mein Rad wegen eines Konstruktionsfehlers des Frontgepäckträgers. Soetwas findet man also durch Zufall, dass das Rad nicht mehr betrieben werden soll. Das Fahrrad wurde online in München gekauft und mein Händler in Norddeutschland bekommt die Teile zur Änderung von Cannondale aber nicht, weil dies über den Händler in München abgewickelt werden muss. Viel umständlicher geht es nicht. Man stelle sich das bei Mercedes oder BMW vor. Was für eine Servicewüste. Wer hohe Preise verlangt, muss entsprechenden Service bieten. Ich kann diesen Hersteller absolut nicht empfehlen und werde als nächstes Rad ein Schindelhauer kaufen. Da bekommt man sogar guten Service geboten.

Claiming warranty turned out to be a costly and disappointing arrangement.

My in-pristine-condition anodized CAAD10 frame suddenly broke after 3 years and just 18000 km of riding. Cannondale acknowledged that this was not okay and could only offer an anodized CAAD12 frame. I had to, however, purchase a new crankset since my CAAD10 crankset did not fit the new frame. Add the administration and shipping fee, and I paid half a new CAAD12 to make use of the warranty. All together not a bad deal for Cannondale in my opinion, but I was happy to be on the road again.

This all would not have been a problem if the new anodized CAAD12 frame was of good quality. Unfortunately, the new frame has anodizing defects. The oxide layer is in certain areas too thin and after one month the color began to wash off. I presume that these types of defects also fall under warranty.

After several attempts to settle this with a Cannondale dealer and Cannondale (Dorel Sports) directly (Ms Casey Colledge and a so-called tech expert), they chose to ignore my report on the matter. They told the dealer that I had scratched the frame and this does not fall under warranty. (Cannondale only replies to dealers). From photos and videos it is clearly visible that this has nothing to do with scratching.

I am very disappointed in Cannondale and Dorel. They hide behind their dealers and are unavailable to people, also those, like myself, that live in countries without a Cannondale dealer. On the other hand, they have no problem selling to people in countries without a Cannondale dealer.

Maybe I am just unlucky with two poor frames, but based on my experience I can only draw one conclusion about the quality of Cannondale and its customer support. I'm sad to realize that I have lost confidence in the brand. This is why I give them the minimum of one star, because zero is not possible...

Meine Erfahrung: Cannondale Synapse 08/2020, ca. 5000€, nach ca. 2000km verrostete Kugellager in HollowGram LRS. Händler verweigerte kostenlose Reparatur, selbst Cannondale ist auf keinem Wege zu erreichen. Bei meiner Frau (Cannondale SuperSix EVO Neo 2 Sage Gray 10/2020, E-Bike ca. 4000€) fiel die Mahle X35 Steuerung aus. Händler verweigern voll die Reparatur (keine Fachleute vorhanden) oder stellen auf lange Warteliste.
Katastrophal!

Got a few vintage cannondale and love them! Thought about buying a new one so went To the web site to check them out. To my surprise the riders modeling the bike didn’t speak English! I guess they were describing the bike but who knows! Who could tell what they were saying. Such BS!

Cannondale, hat schlechte componenten, schaltauge, und reifen sind mangelhaft. Für den Preis habe ich mehr erwartet, um nicht ständig beim Mechaniker zu sein.

Januari 2020 2 top Stones besteld en ons was beloofd dat ze geleverd zouden worden in november ,omdat mijn fietsen zaak geen dealer meer zou zijn per 1 januari 2022.( Trouwens geen dealer meer mogen zijn is niet de keuze van mijn fietsenmaker) Cannondale beweert dat ze niet beloofd hebben , terwijl bij dat telefoongesprek zelf bij stond toen de belofte gemaakt werd aan mijn dealer. De fietsen kunnen niet geleverd en Cannondale gaat de fietsen niet meer leveren

Cannondale komt zijn afspraken niet na en ik heb 10 maanden voor niks gewacht. Doordat dit geintje ben ik nu genoodzaakt om te kijken naar andere fietsen en nog langer te wachten op een fiets,
Wat een slechte service, onbetrouwbaar etc dit bedrijf. Heb in het verleden altijd dit merk gereden maar voor geen Cannondale meer. Mijn dealer werd ook nog even van leugens vertellen beschuldigd, terwijl ik bij het gesprek was met hun vertegenwoordiger.

Ich habe ein 5 Jahre altes Cannondale Synapse. Der Rahmen ist korrodiert und hat einen Riss. Cannondale ignoriert jegliche Kontaktaufnahme. Ich kann von denen nur abraten. Würde ich nie wieder kaufen.

Excellent road bikes, they also give a lifetime warranty for their frames! Quite expensive but very good quality - 'you get what you pay for'

Comprata bici nuova da svariate migliaia di euro, si rompe dopo 10 giorni e il rivenditore qui in Italia dice che non è in garanzia. Cannondale fa schifo come tutti i prodotti americani in più l'assistenza è zero. Pensaci bene prima di buttare i tuoi soldi.

Jeg købte en elcykel i nov og der har kun været bøvl med den lige siden. De er så ligeglade med kunden og i skrivende stund er jeg ved at fatte en mail med en ordentlig sviner for sammenlagt har jeg på de 6 måneder cykel har været min, kun kunne bruge den i 2. En cykel til 20.000kr skal være i orden. Den var i udu fra starten. Virkleig dårligt firma - hold jer væk fra dem

I bought my first Cannondale bike a little more than 15 years ago when Cannondale was best known for their innovations and for making the best aluminum frames. This is when they innovated the Lefty or the molded aluminum / carbon technology in the Six-13 and later the System Six bikes, and were the first to put disc brakes on CX bikes.

Early on I had a couple of issues which were addressed quickly by their support team. One issue required the replacing of the frame, which Cannondale handled professionally.

Unfortunately, Cannondale no longer seems to honor the life time warranty they give on frames (seem like I an not the only one complaining about the life time warranty no longer being honored). My bike's frame has corroded in multiple places, but Cannondale, from looking at a few photos, determined that the damage was caused by my negligence to wipe sweat of the frame and not a manufacturing defect.

Definitely leaves a sour experience after spending almost $30,000 on bikes from Cannondale.

Producerer Cannondale en uheldig model - er det udelukkende kundens problem. Det er definitivt INGEN hjælp at hente fra foretagenet....

My CADD 12's seat post is welded solid, apparently my fault, if I had known that according to Cannodale UK i needed to adjust the seat post monthly to avoid the frame they designed and built becoming welded to its seat post and now next to unsalable.
Life time frame warranty next to useless, why didn't they design a sleeve for the seat post instead of encouraging the buyer to use an carbon paste. Should i have replaced the paste every month. I dont know it certainly inst in the instruction book. Now i am left with a bike i cant ride or sell. Thank you Cannondale.

I've been a Cannondale customer since the 90's. I owned many high end Cannondale MTB's. Jekyll's 26inch, Carbon Scalpel 26 and 29inch, old Super V, different Hardtails, ...
I started buying Cannondale because of innovation and customer service. 2 Things they completely lost. Especially the latter.
If you pay over $10.000 for a bike I expect to find service parts and help if things break after 2 years.
Yeah Cannondale bikes look nice but so do many other brands nowadays

I bought a bike in 2018 Synapse Carbon. The bike is fantastic but the staff at Cannondale are apaling. The level of customers services and engagement is 0. It is hard to tell if they have a clue about bikes riding or if they appreciate business of the world outside their little bubble. They certainly don't seem interested.

I have worked relentlessly this year to develop a name and share what I have done on my bike. I have nothing. I lost my job due to a training accident. I have tried to reinvent myself in triathlon and sports media and coaching and I have developed a name registering some of the best times in the country. Are they interested or have they even talked to me, no of course not! Cannondale ignore you as a customer and a person unlike brands such as Specialized. I share posts review bikes and teach the benefits. I do not know why I try and I certainly can't develop. myself as business or as athlete because of them. In fact they make it more difficult which is not good when living in poverty recovering from a head abscess. But the staff would not care to think or consider the impact their has or the affect on someone livelihood or if they are being discriminatory. Rude and arrogant. They make me feel unwelcome and unloved. Their notions of community are 0 apart from in their imaginary world they inhabit. You will feel alienated and asking why I bought on.

I will not be getting a Cannondale next time as they know only how to turn good times into bad. I wonder what kind of patronising response I will get.

There is a joke. Nothing else. Bike for 11000 danish krone, seat broken, cables from dropper seat, no on track - impossible to set it on, without changing all cables. Contact? First go on Cannondale website and try to ask for something important. It is a joke, and overpaid joke for sure!

Caad12 Renner als Zwiftbike benutz.
Schon innerhalb kurzer Zeit Korrosion an Schrauben und Rahmen trotz Reiniung nach jedem Training.
Cannondale verweigert die Garantie.
Top. Finger weg von der Firma

January 13th 2019: Bike ordered at Bike shop with expected delivery mid/end February 2019. Payed €2.799,-

January end: Delivery delayed with no final delivery date

April 4th 2019: Bike delivered

April 17th 2019: After 5 rides frame brakes while riding. Besides broken frame, rear wheel and rear shifter are damaged

April 18th 2019: Bike taken to Bike shop for repair

May 8th 2019: Bike repaired and ready (3 weeks without the bike)

August 2019: Paint start to come off the frame. Small dents primarily on the back of the back. Addressing this to Cannondale, they do not have any touch up paint or any other solution to the problem. In general, the paint is very "Fragile" and easily damaged.

February 2nd 2020: Front suspension bearing changed. Worn out.

March 3rd 2020: Rear wheel cassette hub stuck, no freewheeling. Rear wheel taken to bike shop for repair (Guarantee repair)

March 4th 2020: Rear wheel repaired. Only minor adjustments of rear shifter needed.

March 29th 2020: Rear cassette and chain changed - worn out.

April 7th 2020: Front suspension full service. Necessary to maintain Guarantee. Cost approx. €330,-. Seems to be a fixed price, controlled by Cannondale. Price is the same no matter which bike shop you ask.

May 29th 2020: Crank axel worn out. Changing requires upgrade to SRAM DUB system. New bottom bracket and crankset installed.

June 23rd 2020: Small crakes in rear wheel rim found at nearly each spoke. Rear wheel taken to bike shop for repair (Guarantee repair)

October 10th 2020: Rear wheel still at bike shop with no ETD. According to bike shop, mainly because Cannondale and WTB (rim manufacture) cannot agree who should pay for the repair. (109 days without a rear wheel and ability to ride the bike)

Conclusion:
I have owned the bike for 18 month now, but effectively have only been able to ride it for 14 month due to repairs. To me it seems that Cannondale and its subcontractors are not geared to handle service, repairs on guarantee, etc.

Further one would expect the build quality and paint job to be of higher quality for a bike in this price range. My old Cube Acid bike has more rides and kilometers and yet way less maintenance cost and ride problems.

Only thing that works really well is the Lefty fork. It delivers what they promise. Only negative thing is the high maintenance cost on the fork.

Is bike worth the money: No.
Would I recommend this bike: No.

So disappointed with a recent purchase and lack of support.
First time out on gravel bike, good road, 20 miles and chain slipped off 4 times.
Second time out, cranks stripped completely after a large hill resulting in 13 mile walk/ push back.
Cannot find the replacement parts needed, dealers cannot help claiming they are unable to order parts for micro shift bike, original retailer not interested, cannondale tech emailed several times no response.
This is a 2021 topstone 4, selling at £900, beware if something goes wrong you will be left with an unusable bike!
Seeking chargeback on credit card as unfit for purpose ... I’ll update with how I this pans out but please be careful for a reputable brand there is NO support out there 😡

Bikes are OK.

But customer service and repair service, dealers are a huge joke.

Bought the bikes (two Topstones) 3 weeks ago, one of the bikes rear dropout got broken and asked to dealer to replace it.. for 2 weeks, there is no part on hand/stock and I can not use 3 weeks old bike for last 2 weeks.

Talked with Cannondale customer support - which is another ridiculous story- didn't helped that much.

I complained about the ETA, they send me an email with the dropouts photo - and said this is the part I need. And I was like "so? how that photo of the part supposed to hep with delayed service for my 3 weeks old bike?"

Like I said, bikes are great (like many other brands), but, after sales services is joke. Don't advise.