Communication with the person who was renting from me was brutal. It was a 6pm pick up, then 630, then 7, then somehow it was 810 pm. ByRotation should include courier services as part of the fulf... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Concept and community is brilliant, and I love being part of it. Have given 4 stars instead of 5 because I find the app really glitchy on android. Frequently freezes and needs to be restarted, which i... Se mer
Rented a dress from a seller on here and it came smelling of a curry aroma so I returned it the same day within 24hrs. I eventually convinced them to give me a refund but they won’t refund to my bank... Se mer
By rotation is so easy to use and a great platform to manage rentals and sales! I’ve only had one issue with a renter which was very quickly resolved with the support of customer service! Such a fanta... Se mer
Företagsinformation
Skrivet av företaget
The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.
Kontaktuppgifter
3 Chandos St, W1G 9DH, London, Storbritannien
- hello@byrotation.com
- www.byrotation.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 74 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant experience renting out a…
Brilliant experience renting out a blouse I’d worn at my wedding. It’s no longer stocked by the designer so I hope I can help plenty of brides who might want to wear it.

Svar från BYROTATION
By rotation is super easy to use for…
By rotation is super easy to use for renting clothing. It’s a great way to make some money on the side of work or study!

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First time using a hire service and…
First time using a hire service and would definitely do it again

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Brilliant app and experience!
All went very smoothly and there was so much to choose from. I will definitely use ByRotation again to hire dresses for future events!

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The app is really easy to use
The app is really easy to use. It was so easy to apply for a rental. The lady who rented me the dress sent it next day delivery. It was too easy!

Svar från BYROTATION
Shocking customer service experience , hacked on their app
I uploaded one garment on the by rotation app and was messaged directly by another customer about her order , I then received an email to confirm the order. I am a new customer and cannot recommend this app to anyone as it is not secure. The whole incident was a scam that I reported immediately to the business who took 5 working days to offer what they think was a resolution. I even messaged their CEO who cannot be bothered replying to customers. The customer service is poor and robotic , reusing the same standards replies copy and paste and blame the customer and took no ownership whatsoever and offered nothing. Beware the app is not safe and looks like their systems is hacked very easily.

Svar från BYROTATION
Easy uploading and fabulous selection…
Easy uploading and fabulous selection of items to rent ! Can’t wait to start earning

Svar från BYROTATION
Not great
Not great. I reached out to the support team after one of my items came back damaged, I never received a reply to my email and no support was given. I give 3 stars because the rest of my experience with this app has been great and I have enjoyed both renting beautiful pieces and being able to share my wardrobe with others.

Svar från BYROTATION
Lender couldn’t find dress I had…
Lender couldn’t find dress I had ordered for my daughters wedding, sent a smaller size and different colour - neither were suitable. Both were extremely poor quality I would suggest over cleaned with snags on the front. Communication was poor and a partial refund given. Disappointed is an understatement

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Excellent platform which encourages…
Excellent platform which encourages sharing of great outfits. Easy to navigate and great that it enables sales too! Also gives me great outfit inspo for a special event

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Great experience
Great experience. Able to enjoy luxury items and not pay the high price. Much more sustainable approach to fashion. Especially for special occasions

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Always feel like a princess whenever I…
Always feel like a princess whenever I rent!

Svar från BYROTATION
Horrible – didn't receive item
Dress is meant to arrive today, no contact from lender.
Don't know what is going on, but it seems like the app should be better at reminding you that the dress has or hasn't been shipped. Leaving for a wedding on Saturday, will need to go out and buy some random dress now??

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Great service
Great service - the girl I rented the dress of was really lovely and the process was so easy! Would definitely rent again!

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Fantastic service!
Fantastic! First time using this app. Great communication. Lovely item, arrived very quickly. All in all a really great service. Will definately rent again and would recommend to others

Svar från BYROTATION
Rented my wedding dress
Rented my wedding dress through By Rotation and it was such a smooth process. The team were super responsive and came back to me on my many questions quickly and efficiently. I was also able to try on my dress at their Mayfair store which was an added bonus! Would highly recommend renting through them.

Svar från BYROTATION
Love it! Sustainable way to not overcrowd your wardrobe
I have always had a great experience with ByRotation. The renters are very approachable, items always delivered on time and true to size and just like the images. I find it a very sustainable alternative to constantly purchasing new outfits.

Svar från BYROTATION
Amazing experience
Claudia was very professional, made the whole process easy for me and got an absolutely stunning dress! I'd never done this before but it really makes sense ! I ended up wearing a stunning dress and would have paid quite a lot of money but didn't. Thank you very much for this genius idea. Service was second to none! Would highly recommend

Svar från BYROTATION
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.







