BYROTATION Omdömen 

819
TrustScore 4 av 5

3,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Communication with the person who was renting from me was brutal. It was a 6pm pick up, then 630, then 7, then somehow it was 810 pm. ByRotation should include courier services as part of the fulf... Se mer

Betygsatt 4 av 5 stjärnor

Concept and community is brilliant, and I love being part of it. Have given 4 stars instead of 5 because I find the app really glitchy on android. Frequently freezes and needs to be restarted, which i... Se mer

Betygsatt 2 av 5 stjärnor

Rented a dress from a seller on here and it came smelling of a curry aroma so I returned it the same day within 24hrs. I eventually convinced them to give me a refund but they won’t refund to my bank... Se mer

Betygsatt 5 av 5 stjärnor

By rotation is so easy to use and a great platform to manage rentals and sales! I’ve only had one issue with a renter which was very quickly resolved with the support of customer service! Such a fanta... Se mer

Företagsinformation

  1. Kläduthyrning
  2. Kostymuthyrning
  3. Intresseklubb

Skrivet av företaget

The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

819 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 74 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(819)

111 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Brilliant experience renting out a…

Brilliant experience renting out a blouse I’d worn at my wedding. It’s no longer stocked by the designer so I hope I can help plenty of brides who might want to wear it.

28 maj 2025
Omdöme utan inbjudan
Logotyp för BYROTATION

Svar från BYROTATION

Thanks for your feedback Lucy! Renting is a fantastic way to wear something you can't buy anymore and we're so glad you found a special piece for your wedding.

Betygsatt 5 av 5 stjärnor

By rotation is super easy to use for…

By rotation is super easy to use for renting clothing. It’s a great way to make some money on the side of work or study!

7 juni 2025
Omdöme utan inbjudan
Logotyp för BYROTATION

Svar från BYROTATION

Thanks for your feedback Zena, we agree it's a fantastic was to make extra income!

Betygsatt 5 av 5 stjärnor

Brilliant app and experience!

All went very smoothly and there was so much to choose from. I will definitely use ByRotation again to hire dresses for future events!

30 maj 2025
Omdöme utan inbjudan
Logotyp för BYROTATION

Svar från BYROTATION

Thanks for your feedback Jane!

Betygsatt 5 av 5 stjärnor

The app is really easy to use

The app is really easy to use. It was so easy to apply for a rental. The lady who rented me the dress sent it next day delivery. It was too easy!

22 maj 2025
Omdöme utan inbjudan
Logotyp för BYROTATION

Svar från BYROTATION

Thanks for your feedback Lydia!

Betygsatt 1 av 5 stjärnor

Shocking customer service experience , hacked on their app

I uploaded one garment on the by rotation app and was messaged directly by another customer about her order , I then received an email to confirm the order. I am a new customer and cannot recommend this app to anyone as it is not secure. The whole incident was a scam that I reported immediately to the business who took 5 working days to offer what they think was a resolution. I even messaged their CEO who cannot be bothered replying to customers. The customer service is poor and robotic , reusing the same standards replies copy and paste and blame the customer and took no ownership whatsoever and offered nothing. Beware the app is not safe and looks like their systems is hacked very easily.

21 maj 2025
Omdöme utan inbjudan
Logotyp för BYROTATION

Svar från BYROTATION

Thank you for taking the time to leave a review. We’re sorry to hear about your experience.

While we have robust security measures in place, we recognise that scams are becoming increasingly sophisticated. To help protect our users, we display prominent warnings in the app advising against following external links, and we add an additional alert if a link is clicked.

We’re genuinely sorry you felt our service did not meet your expectations. We’ll be reviewing your case thoroughly to identify any areas where we can improve and strengthen our support going forward.

Thank you again for your feedback, it’s important to us as we work to better protect and support our users.

Betygsatt 3 av 5 stjärnor

Not great

Not great. I reached out to the support team after one of my items came back damaged, I never received a reply to my email and no support was given. I give 3 stars because the rest of my experience with this app has been great and I have enjoyed both renting beautiful pieces and being able to share my wardrobe with others.

27 maj 2025
Omdöme utan inbjudan
Logotyp för BYROTATION

Svar från BYROTATION

Hi Regan,
We are sorry to hear there was no reply to your email. Our customer service team prides themselves on responses within 24 hours, so it's unlikely your email reached the correct inbox. Despite this we're very glad you enjoyed wearing the rentals! For future, you can contact our team at help@byrotation.com

Betygsatt 1 av 5 stjärnor

Lender couldn’t find dress I had…

Lender couldn’t find dress I had ordered for my daughters wedding, sent a smaller size and different colour - neither were suitable. Both were extremely poor quality I would suggest over cleaned with snags on the front. Communication was poor and a partial refund given. Disappointed is an understatement

16 maj 2025
Omdöme utan inbjudan
Logotyp för BYROTATION

Svar från BYROTATION

Hi there, we are so sorry to hear the item arrived in an unexpected condition. You can check out our Top Lender's section on the website, where we have highlighted our most experienced and trusted user's on the app. Hope this helps for your next renting experience!

Betygsatt 5 av 5 stjärnor

Excellent platform which encourages…

Excellent platform which encourages sharing of great outfits. Easy to navigate and great that it enables sales too! Also gives me great outfit inspo for a special event

17 maj 2025
Omdöme utan inbjudan
Logotyp för BYROTATION

Svar från BYROTATION

Thanks for your feedback!

Betygsatt 5 av 5 stjärnor

Great experience

Great experience. Able to enjoy luxury items and not pay the high price. Much more sustainable approach to fashion. Especially for special occasions

17 maj 2025
Omdöme utan inbjudan
Logotyp för BYROTATION

Svar från BYROTATION

Thanks for your feedback, renting is better for the planet!

Betygsatt 1 av 5 stjärnor

Horrible – didn't receive item

Dress is meant to arrive today, no contact from lender.

Don't know what is going on, but it seems like the app should be better at reminding you that the dress has or hasn't been shipped. Leaving for a wedding on Saturday, will need to go out and buy some random dress now??

14 maj 2025
Omdöme utan inbjudan
Logotyp för BYROTATION

Svar från BYROTATION

Sorry to hear your dress didn't arrive on time. We send timely reminders to Lenders so we'd be happy to look into this further and see what went wrong. Please share your rental reference with the team - help@byrotation.com

Betygsatt 5 av 5 stjärnor

Great service

Great service - the girl I rented the dress of was really lovely and the process was so easy! Would definitely rent again!

10 maj 2025
Omdöme utan inbjudan
Logotyp för BYROTATION

Svar från BYROTATION

Thanks for sharing your experience Georgia!

Betygsatt 5 av 5 stjärnor

Fantastic service!

Fantastic! First time using this app. Great communication. Lovely item, arrived very quickly. All in all a really great service. Will definately rent again and would recommend to others

8 maj 2025
Omdöme utan inbjudan
Logotyp för BYROTATION

Svar från BYROTATION

Great to hear the service was good! Thanks for sharing your experience

Betygsatt 5 av 5 stjärnor

Rented my wedding dress

Rented my wedding dress through By Rotation and it was such a smooth process. The team were super responsive and came back to me on my many questions quickly and efficiently. I was also able to try on my dress at their Mayfair store which was an added bonus! Would highly recommend renting through them.

3 maj 2025
Omdöme utan inbjudan
Logotyp för BYROTATION

Svar från BYROTATION

Thanks for your feedback Lorraine

Betygsatt 5 av 5 stjärnor

Love it! Sustainable way to not overcrowd your wardrobe

I have always had a great experience with ByRotation. The renters are very approachable, items always delivered on time and true to size and just like the images. I find it a very sustainable alternative to constantly purchasing new outfits.

5 maj 2025
Omdöme utan inbjudan
Logotyp för BYROTATION

Svar från BYROTATION

It's great to hear you've had a wonderful renting experience Cathy

Betygsatt 5 av 5 stjärnor

Amazing experience

Claudia was very professional, made the whole process easy for me and got an absolutely stunning dress! I'd never done this before but it really makes sense ! I ended up wearing a stunning dress and would have paid quite a lot of money but didn't. Thank you very much for this genius idea. Service was second to none! Would highly recommend

3 maj 2025
Omdöme utan inbjudan
Logotyp för BYROTATION

Svar från BYROTATION

Thanks for your feedback Lucy!

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer