Communication with the person who was renting from me was brutal. It was a 6pm pick up, then 630, then 7, then somehow it was 810 pm. ByRotation should include courier services as part of the fulf... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Concept and community is brilliant, and I love being part of it. Have given 4 stars instead of 5 because I find the app really glitchy on android. Frequently freezes and needs to be restarted, which i... Se mer
Rented a dress from a seller on here and it came smelling of a curry aroma so I returned it the same day within 24hrs. I eventually convinced them to give me a refund but they won’t refund to my bank... Se mer
By rotation is so easy to use and a great platform to manage rentals and sales! I’ve only had one issue with a renter which was very quickly resolved with the support of customer service! Such a fanta... Se mer
Företagsinformation
Skrivet av företaget
The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.
Kontaktuppgifter
3 Chandos St, W1G 9DH, London, Storbritannien
- hello@byrotation.com
- www.byrotation.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 74 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy process
Easy process. Dress arrived exact date it was expected. Dress fab quality, got compliments all evening. Arrived in a Reusable sustainable bag with return label already printed. Would def recommend!

Svar från BYROTATION
Dirty & unhelpful
The item I received was very dirty and smelly. It could not be worn!
I returned as soon as I could and have been told I cannot have a refund at all.
Won’t use again!

Svar från BYROTATION
I never shop for fashion anymore
I never shop for fashion anymore - I've been using By Rotation for the last 5 years, lending out my clothes and bags and using that rental income to rent unique, interesting and new fashion from others on the app. It's been hugely rewarding - financially, socially and morally. It all feels so obvious now, and I'm glad I'm no longer the shopaholic I used to be!

Svar från BYROTATION
if byrotation has no lovers then I am dead
been using byrotation for about 3 years now and never had a bad experience! the renters have always been lovely and the process is so smooth, they have saved my last minute fashion dilemmas on numerous occasions and is such an easy way to do your part in consuming less
will rave about this company till my dying breath, if byrotation has no lovers left then I am dead

Svar från BYROTATION
Worst app ever
Worst app ever. I downloaded the app so I could be more sustainable as I love to buy clothing. I tried renting a dress for my friends hen trip to Paris, I paid up two weeks ahead of the event and assumed everything was finalised, only to receive a message 5 days before my trip to state that the ‘request had expired’ it seems the renter has to accept the request and she didn’t- even though she had been active on the app constantly. I tried again, same dress with 2 different renters and the same thing happened- expired requests! I have just bought the dress myself from the actual brand now which cost me £175 fingers crossed it arrives with the next day delivery. And now I have yet another piece of clothing in my overflowing wardrobe. It is gorgeous though. The concept is such a great idea, it’s just such a shame it’s dreadful/has time wasters on it

Svar från BYROTATION
Great experience renting out my…
Great experience renting out my wardrobe, effortless app and a nice community on there

Svar från BYROTATION
Lovely bag from a great lender
Lovely bag from a great lender. I had so many compliments. Lender was very helpful and able to get bag to me at short notice

Svar från BYROTATION
Love By Rotation!
Every time I have used By Rotation the sellers have been polite, friendly and amazing at communicating to safely deliver the dress. By Rotation has all the tips and info you need to feel happy and secure about renting an outfit. It’s the best app ever!

Svar från BYROTATION
Very easy rental
Very easy rental. Arrived super quickly and was perfect. Cannot recommend the site enough.

Svar från BYROTATION
Replies to queries really fast.
Replies to queries really fast.
When I post new items, they are approved quickly or declined with instant reason so I can act quickly.

Svar från BYROTATION
Incredible app
Incredible app, stunning user interface and so easy to use. Great way to make extra cash with clothes that would otherwise be sitting in my wardrobe doing nothing!
Hoping to scale up eventually thank you ByRotation!

Svar från BYROTATION
Love the app & rotators
I have rented 5+ different outfits through this app. Love the concept of the app from a sustainability perspective and a much more affordable way to enjoy a nice outfit. Never had any issues or difficulties.

Svar från BYROTATION
5 Stars
I recently had my first experience with this rental service and it was nothing short of fantastic! I rented the stunning Nadine Merabi dress for my birthday photoshoot, and I couldn’t be happier with the experience. Phoebe was incredibly patient and helpful, guiding me through the process with ease. The entire experience was quick, smooth, and hassle-free—truly a birthday treat for my wardrobe and my wallet. No complaints at all, and I’m already looking forward to my next rental. Highly recommended!

Svar från BYROTATION
Disappointing experience
I like the concept but I had a dinner planned for 5 days time to celebrate getting my dream job, the first girl I rented from cancelled and refunded me as the previous renter has stolen the item with only 4 days notice and the second girl failed to update her listings and had already rented out on separate platform. Quite a disappointing experience and resulted in me not being able to buy the dress as it would not arrive in time so having to wear something else. A shame really but what can you do

Svar från BYROTATION
Amazing communicative seller.
Eliza was wonderful. So responsive and helpful. She managed to get the dress to me in record time for an event which was amazing!
Will definitely hire from her again.
The dress was absolutely fab.

Svar från BYROTATION
Super easy to list and to save items on…
Super easy to list and to save items on the app. I love that you can see reviews for people and for specific items

Svar från BYROTATION
Fantastic affordable sustainable…
Fantastic affordable sustainable fashion x

Svar från BYROTATION
I love ByRotation
I love ByRotation - I finally get to wear the dresses I was never able to afford whilst also earning some money back with giving girls the chance to rent mine. It’s such a wonderful community

Svar från BYROTATION
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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