BYROTATION Omdömen 

819
TrustScore 4 av 5

3,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Communication with the person who was renting from me was brutal. It was a 6pm pick up, then 630, then 7, then somehow it was 810 pm. ByRotation should include courier services as part of the fulf... Se mer

Betygsatt 4 av 5 stjärnor

Concept and community is brilliant, and I love being part of it. Have given 4 stars instead of 5 because I find the app really glitchy on android. Frequently freezes and needs to be restarted, which i... Se mer

Betygsatt 2 av 5 stjärnor

Rented a dress from a seller on here and it came smelling of a curry aroma so I returned it the same day within 24hrs. I eventually convinced them to give me a refund but they won’t refund to my bank... Se mer

Betygsatt 5 av 5 stjärnor

By rotation is so easy to use and a great platform to manage rentals and sales! I’ve only had one issue with a renter which was very quickly resolved with the support of customer service! Such a fanta... Se mer

Företagsinformation

  1. Kläduthyrning
  2. Kostymuthyrning
  3. Intresseklubb

Skrivet av företaget

The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

819 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 74 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(819)

111 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great rental app

Great experience- easy to rent, great condition and delivered on time!

2 juli 2025
Omdöme utan inbjudan
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Svar från BYROTATION

We appreciate your review, thank you Freya

Betygsatt 5 av 5 stjärnor

I have rented so many great items over…

I have rented so many great items over the last 2 years and had nothing but positive experiences ! The options are endless and By Rotation is my absolutely go to anytime I need a special outfit ❤️ couldn’t recommend it enough!

2 juli 2025
Omdöme utan inbjudan
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Svar från BYROTATION

It's fantastic to hear you've has such positive experiences on the app!

Betygsatt 5 av 5 stjärnor

A total game-changer!

A total game-changer!
I hired a gorgeous Nadine Merabi dress for the weekend through ByRotation — it would have cost £350 to buy, but I rented it for a night and felt like a million dollars. The process was so simple and seamless. I love that I can now wear something amazing for weddings, Ascot, or a big night out without buying something new every time — it’s so much more sustainable and helps me declutter my wardrobe too. Rental is the future, and ByRotation makes it easy. Genius idea — highly recommend!

28 juni 2025
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Svar från BYROTATION

Thanks for your feedback Cheryl, we're so happy to hear you felt like a million dollars!

Betygsatt 5 av 5 stjärnor

I had such a fantastic experience…

I had such a fantastic experience renting from Sarita! The dress was absolutely beautiful and exactly as described. It arrived in perfect condition, clean, and carefully packaged, and Sarita was very accommodating with delivery, which I really appreciated. Communication was super smooth and friendly throughout, and she made the whole process so easy and stress-free. I felt amazing wearing the dress and got so many compliments! Would 100% rent from her again. Highly recommend! 💫👗

11 juni 2025
Omdöme utan inbjudan
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Svar från BYROTATION

It's so great to hear you had a wonderful experience with one of our Top Lenders, Sarita!

Betygsatt 5 av 5 stjärnor

Great dress

Great dress, arrived on time beautifully packaged. Thanks so much

25 juni 2025
Omdöme utan inbjudan
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Svar från BYROTATION

We appreciate your feedback, thank you Carol!

Betygsatt 4 av 5 stjärnor

I've been loving ByRotation!

I've been loving ByRotation – it's genuinely changed the way I approach my wardrobe. I used to buy outfits, wear them once, then let them gather dust in my closet. Now, I rent them out instead. It’s such a smart, sustainable way to give clothes a second life and make some money back in the process. The app is easy to use, the community is great, and it just makes sense if you're into fashion but also want to be more conscious. Highly recommend!

27 juni 2025
Omdöme utan inbjudan
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Svar från BYROTATION

Thanks for your feedback Bibiana, we love to hear that your wardrobe is making money instead of gathering dust!

Betygsatt 1 av 5 stjärnor

DO NOT RENT TO @ESTAB AKA EIMEAR…

DO NOT RENT TO ESTAB AKA EIMEAR STANTON.

**RAT & BOA dress destroyed**

I had no response when dress was sent, no thank you or polite acknowledgement. Late sending the item back then was rude and didn’t even apologise. Wouldn’t provide proof of postage and stopped replying when asked for it.

My £200 Rat & Boa dress then came back absolutely DESTROYED. What should have been a simple £33.15 rental has now left me £248.15 down. I’ve had absolutely no response from her. She didn’t even have the decency to message me about the damage.

So far By Rotation have asked for everything from pictures, videos, receipts, notes from tailors to say it’s damaged beyond repair and I’ve still not been compensated.

20 juni 2025
Omdöme utan inbjudan
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Svar från BYROTATION

Thanks for your feedback! We're sorry to hear this happened to your rental. It can a while for the team to investigate issues of this nature, so we appreciate your patience and understanding.

It's great to see the team were able to fully resolve this for you and replace the dress.

Betygsatt 4 av 5 stjärnor

I had a difficult experience with a…

I had a difficult experience with a seller on here. Do NOT rent from Barana1. I rented a dress for an important event 3 months in advance of the day. When it came to the day, the seller never sent the item. They never responded to any of my messages and also totally ignored the communication from ByRotation.

However, ByRotation themselves were extremely helpful. They issued me with a full refund after the lender did not communicate with them for over 24 hours. I was really impressed with their attentiveness and how quickly they said they would issue me with a full refund. Berry was very helpful.

23 juni 2025
Omdöme utan inbjudan
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Svar från BYROTATION

We're sorry to hear your rental didn't quite go to plan. It's great to hear the team resolved this quickly for you!

Betygsatt 5 av 5 stjärnor

Super convenient

Super convenient, lovely collection available to rent , I absolutely love adore the idea of being able to rent and rent out cloths. Store was in very convenient location so I could go easy

21 juni 2025
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Svar från BYROTATION

We appreciate your feedback, thank you!

Betygsatt 5 av 5 stjärnor

Amazing seller!

Such a lovely seller. Allowed me to try the dress on before. It was posted on time and communication was amazing!! Would definitely recommend!! X

21 juni 2025
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Svar från BYROTATION

Thanks for recommending By Rotation!

Betygsatt 5 av 5 stjärnor

Easy and affordable

Such an easy way to rent an outfit. Great communication with renter.

19 juni 2025
Omdöme utan inbjudan
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Svar från BYROTATION

We love how easy it is to rent too! Thanks for your feedback

Betygsatt 5 av 5 stjärnor

Fabulous day at Ascot

It was my first time renting so really enjoyed the experience of the process. I got to wear a designer dress and feel fabulous in it. Thank you By Rotation. I love the idea and can’t wait for my next outing

19 juni 2025
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Svar från BYROTATION

Thanks for your feedback!

Betygsatt 5 av 5 stjärnor

Helping gain small income from this…

Helping gain small income from this app. There was an issue once with the delivery, but the customer service was very fast and helpful. Got 5 times my item been rented out but there is no problem at all with the item condition.

12 juni 2025
Omdöme utan inbjudan
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Svar från BYROTATION

Thank you for your feedback on our quick support!

Betygsatt 1 av 5 stjärnor

AVOID AT ALL COSTS


AVOID AT ALL COSTS. I had a very bad experience with the lender Oliviakchalmers. The dress wasn't sent, and communication was AWFUL. After requesting a refund, By Rotation cancelled the order, their policy doesn't allow reviews after refunds. This means lenders like Oliviakchalmers have misleading 5 star reviews. Be cautious when borrowing from them!

Let me know if you'd like any changes!

10 juni 2025
Omdöme utan inbjudan
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Svar från BYROTATION

Thank you for your feedback, and we're truly sorry to hear about your experience.

We take situations like this very seriously, and we understand how frustrating it must have been not to receive the item you rented. We expect all lenders on our platform to uphold a high standard of communication and reliability, and we’ll be reviewing this case further with the lender.

Regarding reviews, we understand your concern. Currently, if an order is cancelled and refunded, the system does not allow a review to be left, a policy we are actively re-evaluating to ensure transparency and accountability across our community.

We really appreciate you bringing this to our attention and will use it to help improve both our policies and platform.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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