BSI Merch Omdömen 

I have received the shirt in perfect conditions as described in the shop. I've found a very effective assistance whenever I needed information about the delivery. The staff has been always very kind and quick in any response. Exceptional product and precious for me as a shirt of The Cure. I'm very happy and satisfy. I strongly recommend this shop.

Horrible customer service. Ordered some items that took forever to arrive and when they did the packaging was awful and 1 vinyl was damaged. On contact I was told that I could send it back at their cost and they would replace it at their cost. However, when their online system wouldn't give me a free postage label, another support person stepped in and advised I could send it back free of charge, but would need to re-order the item and again pay postage - IF the item was still available. Well of course, buying multiple items to start with splits the (already exorbitant) postage cost, I lose that. The vinyl was (according to their site) very limited. Their customer service was terrible.

I ordered a vinyl to be sent to Spain because it wasn’t available in any Spanish shop, so now it’s available and I asked for cancel the order and they answered so fast and cancelled my order immediately. So happy with them. Thank you

The company answers questions quickly and they are very helpful

Customer service is awful, they haven't bothered to reply to my email and I haven't got my order.

Amazed people, even though I had to return my product, they were amazing.

They help me resolve issues with my order. The communication was proffesional. Really good. Thank you

Jack was really helpful and answered my query fully, following up on it to check I was satisfied and my query fully resolved.

Great, quick reply’s

2 order cancelled item in stock i law that refuse to sell, i can make a claim to justice

I ordered a Charlie Puth Signed Whatever's Clever! CD on 21/01/26. The release date was pushed back, which was fine, and not necessarily the fault of BSI Merch, but when I finally received a package on 29/03/26, it was a standard CD, not signed. After several emails to BSI, they said they would send a signed insert. 4 months on from my original order - on 20/04/26, they have refunded me and said 'it must have got lost in the post'. Instead of fulfilling this order from 4 months ago - I received a refund. Absolutely useless - do not buy anything from this company. I think Charlie Puth needs to source a new reputable Merchandise company to distrubute his UK and Europe Merchandise Orders...

A heads-up regarding buying records from BSI if you're picky with the condition.

I bought a limited edition vinyl but got sent one with a damaged sleeve.

Contacted customer service and even though they have replacements, their policy is to offer 10% discount if a record is "cosmetically damaged". That's it.

If you buy and want Mint, look elsewhere if possible.

I just wanna thank the team so freaking muc🫶 the costume service was really amazing and I’m actually in shock that I got so much help so thank you so so so much🌸🫶🫶🫶🫶

Great service, team just got straight to work on a very time-sensitive matter, and solved my problem with great efficiency. Much deserved 5 stars.

Outstanding support from the U2 shop!
I had an issue downloading the music, and they resolved it incredibly fast and made sure I could access everything I purchased without any hassle. Super friendly, efficient, and truly excellent service. Highly recommended!

Helpful customer support and good delivery.

I’m again here making a complaint about my experience buying products from harry styles store that is intermediate by bsi merch. My product arrive one month and 3 days later i was already asking in the emails for a refund they claimed that would only be possible after i receive the package so well i receive the horrible package and now they claimed the return window was already closed even before i received it… I just want my money back!

Surreal experience — and not in a good way.

Received a vinyl record in clearly damaged condition: bent sleeve, crushed corners, and a split cover. This isn’t a minor issue, especially for a collectible item. Yet, customer support dismissed it as a “cosmetic flaw” and offered a 10% refund, which is borderline insulting given the actual damage.

When pushed for a proper resolution (replacement or full refund), they doubled down on their policy instead of acknowledging the obvious. Even worse, they expected me to pay return shipping for an item that arrived damaged, which makes no sense.

Support was slow, rigid, and more focused on defending policy than solving the problem.

Conclusion:
If everything goes perfectly, fine. If something goes wrong, expect resistance, low accountability, and weak solutions. Not reliable for collectible purchases.

I had a problem with my order but after getting in touch with BSI Customer Service it got resolved very quickly. Agent Tianna assisted me tilt the end. Thank you!