Bright & Beautiful Omdömen 

695
•
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Bright & Beautiful Delamere is fantastic—I honestly can't recommend them enough! Every team member is trustworthy, reliable, and consistent, always cleaning to the highest possible standard. Over the... Se mer

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Betygsatt 5 av 5 stjärnor

Thought a review after a year of using this company would show a genuine experience. This company has improved our lives. I used to feel so guilty when I hadn’t done housework and sometimes hoped peop... Se mer

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Betygsatt 1 av 5 stjärnor

I paid Bright & Beautiful Huddersfield branch nearly £400 for a deep clean to get the house ready to put on the market. My vintage dressing table was damaged and my kitchen was not cleaned at... Se mer

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Betygsatt 5 av 5 stjärnor

We have been receiving twice monthly whole house cleans from Bright & Beautiful Telford for over a year now. Every time the team visit, they are punctual, friendly and professional. The house looks a... Se mer

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Företagsinformation

  1. Städtjänst

Skrivet av företaget

An award-winning concept in domestic cleaning services. We provide eco-friendly cleaning, tidying, laundry and ironing with the highest standards of security and service.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

695 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 90 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(695)

60 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Very professional and friendly team of cleaners; highly recommend!!

I had arranged for a full house clean of a new house I'm moving into, and she sent a wonderful team of friendly and very capable professionals.

Carrie Ann, Stacey and Josie were all so warm, kind, polite and had a good sense of humour which is very much appreciated when you're overwhelmed about a house purchase!!

I didn't think the house seemed too dirty and that outsourcing cleaning was a luxury I should be saving on! However, the house is now beautifully clean; every nook and cranny! They did a far better job than I could have and indeed it would have taken me considerably more time (and stress)!! It's a weight off my mind and I couldn't be happier!

I would recommend them to anyone and look forward to using their services in the future xxx

30 juli 2025
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Svar från Bright & Beautiful

Hi Marina,

Thank you for your kind review of Bright & Beautiful! We are so proud to hear your praise of our team, calling them wonderful, friendly and very capable. Thank you so much for you recommendation!

Kind regards,
William

Betygsatt 5 av 5 stjärnor

Very happy with Bright & Beautiful Wakefield

We are a couple of cleans in with Bright & Beautiful Wakefield and we’re very happy with the quality of the clean. We had a deep clean first and the team were so thorough, we’re now into our regular cleans and the house is spotless when they’ve been. Friendly team and the same each time so we get to know who we have in our home. Would highly recommend.

24 juli 2025
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Sheridan,

Thank you for your review of Bright & Beautiful! We are delighted to hear that you're happy with the quality of the clean, leaving your home spotless! Thank you for your recommendation!

Kind regards,
William

Betygsatt 5 av 5 stjärnor

Thanks to the ladies from Malvern

Thanks to the ladies from Malvern! Again they helped me in a way that they were not expecting when they arrived and the response was ‘no problem’ and got it all done. All the teams can be relied on to go the extra mile, it’s like living in my own private hotel.

25 juli 2025
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Svar från Bright & Beautiful

Hi Sharron,

We really appreciate you sharing your review! We are so glad that we could be of help and take great pride in hearing you say it is like living in your own private hotel.

Thank you,
William

Betygsatt 5 av 5 stjärnor

Great,friendly and efficient service.

Great,friendly and efficient service.
Carina, Sara and Mecades left our home spotless. Very, very pleased.

24 juli 2025
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Svar från Bright & Beautiful

Hi Graham,

Thank you for your review! It is brilliant to hear that you've had a great, friendly experience with efficient service! We are so glad to hear you are very please, thank you!

Much appreciated,
William

Betygsatt 5 av 5 stjärnor

10/10

Very impressed with attention to detail. Lovely little touches that meant each room looked not only spotless but tidy. Went above and beyond and would not hesitate to use their service again.

23 juli 2025
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Svar från Bright & Beautiful

Hi Della,

Thank you for your review of Bright & Beautiful! It is brilliant to hear that you were very impressed with our attention to detail and appreciate the small additional touches to go above and beyond.

Thank you,
William!

Betygsatt 1 av 5 stjärnor

Rude unprofessional expensive

Rude, unprofessional, and not worth the cost.

I booked a 5-hour premium clean, but what I got was just an enhanced basic clean—nothing special at all. The company knew I had a cat but still sent someone with a supposed allergy—later changed to a “fear of cats.” The manager rudely told me to “lock up” my cat with zero professionalism.

The cleaning was rushed and incomplete: stairs not vacuumed, dust left above doors, radiators and dressing room doors not cleaned, and bedding left unfinished.

They pride themselves on a premium service, but this fell far short. Desperate to take money up front but refuse to answer calls or callback when there is an issue. When I raised concerns via email, management refused real accountability and offered only a £10 voucher. Terrible experience—avoid.

17 juli 2025
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Svar från Bright & Beautiful

Hi Haj,

We are sorry to hear that your experience did not meet your expectations. Customer service is extremely important to us, and I have reached out for your contact information through Trustpilot so we can look into this matter internally. We appreciate all feedback, both positive and negative.

Thank you,
William

Betygsatt 3 av 5 stjärnor

Initially pleased but noticed areas…

Initially pleased but noticed areas (basics like cobwebs, sections of floors not vacuumed/mopped, areas where they hadn't gone behind furniture, missed surfaces) each time tried to provide constructive feedback- I came away feeling anxious as responses often defensive, difficultly liaising about a stain in carpet resulting after spill cleaning solution. In summary had the standards and expectations that had been set out during initial consultation been met - I'd have had no problems with the cost (and it was a big sacrifice) but final straw was being made to feel like a problem client. I just wanted the expectations made, to have been met.

21 juli 2025
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Svar från Bright & Beautiful

Hi Rachel,

We regret to learn about your unsatisfactory experience. Customer service is a top priority for us, and I have requested your contact details via Trustpilot so we can conduct an internal review. Please may you also provide us with your postcode to help aid us in our investigation. We value all feedback, whether positive or negative.

Thank you,
William

Betygsatt 5 av 5 stjärnor

Really happy with the service provided…

Really happy with the service provided by bright and beautiful Telford, from start to finish. Booking in for a quote was easy and they listened to everything I wanted for my end of tenancy clean. Easy to book in after and really happy with the job done. Will definitely book for my next clean. Thank you.

11 juli 2025
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Svar från Bright & Beautiful

Hi Kerry,

Thank you for your review! It is great to hear that you are really happy with the service provided by Bright & Beautiful and the end result!

We appreciate it!
William

Betygsatt 5 av 5 stjärnor

Wow 🤩!!

Wow 🤩!!! What a fantastic job.
We are truly impressed by the standard of cleaning … faultless.

21 juli 2025
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Svar från Bright & Beautiful

Hi Jerry,

Thank you for your review of Bright & Beautiful! We are delighted to hear that you've been truly impressed with the standard of cleaning, Thank you!

Kind regards,
William

Betygsatt 5 av 5 stjärnor

Bright & Beautiful Wakefield

I recently used the services of Bright & Beautiful Wakefield, and I couldn’t be happier with the experience. From the moment I booked my appointment, the customer service was top-notch—super friendly and responsive.

On the day of the cleaning, the team arrived right on time, and I could tell immediately that they were highly professional. They brought all the necessary equipment and cleaning products with them, and it was clear that they use high-quality, eco-friendly solutions, which was a huge plus for me.

The cleaning itself was fantastic! The team took extra care with every detail, from wiping down surfaces to making sure the floors were spotless. My kitchen and bathrooms have never looked so good! They even managed to tackle some areas that had been neglected for a while (like the grout in the tiles). They left my home feeling fresh, organized, and incredibly clean.

What I loved most was how respectful and thorough they were. They didn’t rush through the job; instead, they took their time to ensure everything was done right. Plus, they were really friendly and polite, which made the whole experience feel very personal.

I highly recommend Bright & Beautiful Wakefield to anyone looking for a reliable, professional cleaning service. I’m definitely planning to book them again for regular cleanings in the future.

11 juli 2025
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Svar från Bright & Beautiful

Hi Protick,

Thank you for your review of Bright & Beautiful and your recommendation! We are glad to hear that you found the cleaning to be fantastic and professional with great attention to detail. We really appreciate it, thank you.

Kind regards,
William

Betygsatt 5 av 5 stjärnor

Early days but very impressed so far

We’ve just started with Bright and Beautiful but have been really impressed.
We were absolutely delighted with the house when we arrived home. Everywhere looked really clean and tidy, and we could tell the team had worked really hard and paid attention to detail. The transformation exceeded our expectations from the first visit and we’re really looking forward to having the team come on a regular basis.

7 juli 2025
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Svar från Bright & Beautiful

Hi Will,

Thank you for sharing your review of Bright & Beautiful. It is great to hear that you've been impressed and absolutely delighted with our service. We really appreciate it, thank you!

Kind regards,
William

Betygsatt 5 av 5 stjärnor

Exceptional service …

Lisa and her team consistently deliver outstanding service. They are a pleasure to have around the house, being both helpful and professional. I would highly recommend them to anyone seeking five-star service. Thank you, and wishing you continued success.

11 juli 2025
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi,

We really appreciate your review! It is excellent to hear you praise our service as exceptional, constantly delivering outstanding service! Thank you ever so much for your kind words and recommendation.

Thank you,
William

Betygsatt 5 av 5 stjärnor

New customer

Great communications, a fantastic professional team, introduced themselves the first day, explained the plan for getting back on top of our house again and got stuck in. Friendly, professional and really hard working. Really happy with our first 2 cleans.

20 juni 2025
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Svar från Bright & Beautiful

Hi Natalie,

Thank you for sharing your review and kind words calling our team fantastic and professional! We are delighted to hear that you are happy with your first two cleans.

Thank you,
William

Betygsatt 5 av 5 stjärnor

We have consistently had an excellent…

We have consistently had an excellent experience for our property cleaning needs. Their team is always punctual, professional, and thorough, delivering a high standard of work every time.

Whether it's an end-of-tenancy deep clean, routine maintenance, or urgent call-outs, they approach each job with great attention to detail and care. We’ve had glowing feedback from both landlords and tenants, and it’s reassuring to know we can rely on them to present properties at their best.

Communication is clear, scheduling is flexible, and they always go the extra mile to ensure the job is completed to a high standard. Highly recommended – a trusted partner we’re proud to work with!

2 juli 2025
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Lianne,

Thank you for your review of Bright & Beautiful! It is brilliant to hear you had an excellent experience and to hear your kind words about our team's punctuality, communication, professionalism and repeatable high standard of work. We really appreciate your recommendation - thank you!

Kind regards,
William

Betygsatt 5 av 5 stjärnor

Couldn't be more impressed!

First time using a laundry collection service and so glad I chose this service. Sally from the Winchester team responded to my query within minutes, provided clear pricing options, and remained highly responsive throughout. Washing was collected and washed to a high standard, all neatly folded and returned the next day! Cannot fault the service and would recommend.

1 juli 2025
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi,

Thank you for taking the time to share your experience with Bright & Beautiful! It is excellent to hear you could not be more impressed! We are glad that we were able to provide clear pricing, responsive service and high standards throughout. Thank you for you recommendation!

Kind regards,
William

Betygsatt 5 av 5 stjärnor

Reliable, efficient and always pleasant

The Bright and Beautiful team are always efficient, good at their job and very pleasant and easy to have in the house.

20 juni 2025
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Elizabeth,

Thank you for sharing your review of Bright & Beautiful! We are delighted to hear you call our team always efficient and good at their job! We are very pleased to hear that you find our team always very pleasant.

Many thanks,
William

Betygsatt 5 av 5 stjärnor

Excellent Service

I called regarding initially to inquire about a regular clean service. Sash provided clear information about the company services, I was pleased to learn that they use eco products and team are DBS checked!

Look forward to meeting Sash in person.

20 juni 2025
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Svar från Bright & Beautiful

Hi Hajra,

Thank you for your review of Bright & Beautiful. We're happy to hear you appreciate that we use eco friendly products and that we enforce strict security with our cleaners.

Many thanks,
William

Betygsatt 5 av 5 stjärnor

Happy to recommend!

What a pleasant surprise.
The team from Bright and Beautiful were polite, respectful, efficient and very professional in their attitude.
Megan, Heidi and Rosie worked well together. They certainly compliment each other.
Liz Pawsey BSE

16 juni 2025
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Svar från Bright & Beautiful

Hi Liz,

Thank you for your review of Bright & Beautiful! We are delighted to hear that you found our team to be very professional and efficient! We really appreciate you taking the time to share your review, thank you.

Kind regards,
William

Betygsatt 2 av 5 stjärnor

Disappointing after a promising start

After a promising start, with the cleaners doing a reasonable job of an initial sweep through the flat, subsequent dealings with the management were very unsatisfactory.
We fell out over our different understandings of the charges I would be asked to pay.
I was left disappointed and out of pocket.
I would strongly advise getting everything in writing – the initial conversation may give a misleading impression of what the service would actually entail.

12 juni 2025
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Charles,

We're sorry to hear that you're unhappy. Our records show that you gave the initial deep clean an internal five stars rating. When executing the clean we had to pay parking fees, which we then passed on to you, as outlined in our email correspondence, as to ensure our pricing is fully transparent prior to the clean.

If you are still unsatisfied, please reach out to us by contacting marketing@brightandbeautifulhome.com

Thank you,
William

Betygsatt 5 av 5 stjärnor

Have used Bright and Beautiful in our…

Have used Bright and Beautiful in our old and now our.new house. Very professional service and a clean fresh smelling house every time. Lots of dog hair waiting at each visit and gone afterwards.
Danielle, Ellie and Karen do a great job in Cullercoats

29 maj 2025
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Glynn,

Thank you for sharing your review of Bright & Beautiful. We are delighted to hear that you are happy with your experience and that you found our service to be professional, leaving your home smelling fresh every time.

Much appreciated,
William

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