Bright & Beautiful Omdömen 

695
•
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Bright & Beautiful Delamere is fantastic—I honestly can't recommend them enough! Every team member is trustworthy, reliable, and consistent, always cleaning to the highest possible standard. Over the... Se mer

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Betygsatt 5 av 5 stjärnor

Thought a review after a year of using this company would show a genuine experience. This company has improved our lives. I used to feel so guilty when I hadn’t done housework and sometimes hoped peop... Se mer

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Betygsatt 1 av 5 stjärnor

I paid Bright & Beautiful Huddersfield branch nearly £400 for a deep clean to get the house ready to put on the market. My vintage dressing table was damaged and my kitchen was not cleaned at... Se mer

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Betygsatt 5 av 5 stjärnor

We have been receiving twice monthly whole house cleans from Bright & Beautiful Telford for over a year now. Every time the team visit, they are punctual, friendly and professional. The house looks a... Se mer

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Företagsinformation

  1. Städtjänst

Skrivet av företaget

An award-winning concept in domestic cleaning services. We provide eco-friendly cleaning, tidying, laundry and ironing with the highest standards of security and service.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

695 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 91 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(695)

69 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

House ready for a royal visit

Booked a deep clean for our home and it was truly worth it. The team did the job with a passion and were professional at all times. They left the house looking ready for a royal visit, and me with a winning feeling. Thank you Bright & Beautiful

5 december 2025
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Tonino,

Thank you for your kind review of Bright & Beautiful. We are delighted to hear the deep clean left your home looking exceptional and that our team carried out the service with professionalism and care. It is wonderful to know you felt pleased and confident with the results.

Thank you,
William

Betygsatt 5 av 5 stjärnor

An absolutely 1st class service received by staff.

An absolutely 1st class service received.
I arranged a visit to go through my needs for a weekly house clean for my parents. The initial visit was with a lovely professional lady called Jo.
She listened to my needs and put a plan together.
A week later we had an initial deep clean at the address and what can I say. What a marvellous team they have. Nothing was too much trouble and the level of customer service was impeccable.
The staff were really friendly and the standard of cleaning was second to none. No stone was left unturned from floor to dealing a complete deep clean was undertaken with absolutely amazing results. Very professional staff with lots of care taken to the clients needs whilst at the property.
Incredible service and I can honestly say I couldn’t recommend this company enough.
I’m one very happy customer and so are my parents too xx

31 mars 2026
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Svar från Bright & Beautiful

Hi Helen,

Thank you for your kind review of Bright & Beautiful!

We are delighted to hear about your positive experience. It is excellent to hear the initial visit and deep clean met your needs, and that the team were friendly, professional, and thorough. We really appreciate your recommendation and are pleased your parents are happy with the service.

Thank you,
William

Betygsatt 5 av 5 stjärnor

Bright & Beautiful Worthing-

Bright & Beautiful Worthing-
I’ve worked here for over 2 years, everyone is so supportive and i’ve learnt so much! Couldn’t recommend more highly!

29 mars 2026
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Svar från Bright & Beautiful

Hi Alana,

Thank you for your kind review of Bright & Beautiful. We are delighted to hear you find the team supportive and that you have learned so much during your time with us. We really appreciate your recommendation.

Thank you,
William

Betygsatt 1 av 5 stjärnor

My advice is from personal experience

Bright & Beautiful Telford - My advice:

Check your banked hours, when and how they are used. Take control of these yourself! You pay for them whether you use them or not!

Make sure you get your regular pattern in place to suit you - flexibility is not something that you will find easily

Be careful when you give notice - it matters!

17 mars 2026
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Svar från Bright & Beautiful

Hi Debs,

Thank you for taking the time to share your review. We appreciate all types of feedback, both the positive and negative. We're sorry hear you're unsatisfied and would look to look into your concerns. I have requested your contact information via Trustpilot so we can launch a investigation, please could you also provide us with a postcode.

Thank you,
William

Betygsatt 5 av 5 stjärnor

Bright & Beautiful Worthing - Exceptional Service

Bright & Beautiful Worthing has cleaned my house for the last seven years and always provided an exceptional service. Led by the wonderful Carla Ellis, the team has excellent attention to detail, and are always reliable, efficient, punctual and courteous. My home is always fresh and clean after each visit. Bright & Beautiful is highly recommended.

20 mars 2026
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Svar från Bright & Beautiful

Hi Richard,

Thank you for your kind review of Bright & Beautiful. We are delighted to hear the team has provided exceptional service for the last seven years, and that you appreciate their attention to detail, reliability, punctuality and courtesy. It is excellent to hear your home is always fresh and clean after each visit and that you would recommend the service.

Thank you,
William

Betygsatt 5 av 5 stjärnor

Just love our home a little bit more…

Just love our home a little bit more after a visit from the lovely b and b ladies. Everything smells wonderful and looks clean and sparkly. They are super quick and efficient and a pleasure to have in the house

11 mars 2026
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Svar från Bright & Beautiful

Hi Jill,

Thank you for taking the time to leave a review! We are delighted to hear you love your home a little bit more after your visit. It is excellent to hear the team left everything smelling wonderful and looking clean and sparkly, and that you found them quick, efficient, and a pleasure to have in the house.

Thank you,
William

Betygsatt 5 av 5 stjärnor

I have chosen this company because they are ‘simply the best’.

I have chosen this company (Bright&Beautiful Grantham) because simply ‘they are the best’. I have never before come across such a high standard of work and such lovely people. Nothing is too much trouble, the house always looks and feels amazing after a visit ( even my husband agrees so that is a definite 10* service, never has he said this about any other cleaners). Lisa and Dace and all the girls, thank you.

18 mars 2026
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Svar från Bright & Beautiful

Hi Libby,

Thank you for your kind review of Bright & Beautiful! We are delighted to hear you found our service to be simply the best. It is excellent to hear the high standard of work and the warm approach from the team made your home feel amazing after each visit. We really appreciate your recommendation and that your household noticed the difference.

Thank you,
William

Betygsatt 5 av 5 stjärnor

Great team

Great team, they have excellent service and work ethics. They punctual and hardworking cleaner, my house was sparkling and shining were. I couldn't ask for better service than them. Am very happy with them. Matilda

10 mars 2026
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Svar från Bright & Beautiful

Hi,

Thank you for your kind review of Bright & Beautiful. We are delighted to hear you found the service punctual and hardworking, and that your home was left sparkling and shining. We really appreciate your recommendation and are very pleased you are happy with the team.

Thank you,
William

Betygsatt 5 av 5 stjärnor

A highly professional cleaning service

Our deep clean today by Bright and Beautiful Portsmouth has left us delighted and thrilled with the quality of work. High standards, professional organisation, and attention to detail are all clearly evident in the work carried out.

22 februari 2026
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Svar från Bright & Beautiful

Hi Peter,

Thank you for your review. We are delighted to hear that your deep clean left you thrilled with the quality of work and that our high standards, professional organisation, and attention to detail were evident.

Thank you,
William

Betygsatt 5 av 5 stjärnor

Bright and Beautiful Home

Me and my partner are extremely impressed with our first deep clean from Bright and Beautiful Colchester. Our home looked immaculate and they went the extra mile to tidy up some of our things and make it presented beautifully, and made our cat happy with some treats we left. It felt like walking into an air bnb after work. Communication with the manager Kelly has been prompt, professional and friendly. No faults.

19 februari 2026
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Daniella,

Thank you for your review of Bright & Beautiful. We are delighted to hear your deep clean left your home immaculate and presented beautifully. It is great that communication was prompt, professional and friendly, and that the little extras made a positive difference.

Thank you for choosing Bright & Beautiful.

Thank you,
William

Betygsatt 5 av 5 stjärnor

Excellent Experience

Having read others' "Google" reviews, it is clear that Bright & Beautiful suffers from the typical "arm's length" that limits the ability of franchise businesses to control culture and standards where it matters: at the customer-supplier interface.

My experience was excellent. I asked Deidre and her team to perform an end-of-tenancy cleaning.

At the initial consultation, which Deidre attended and managed personally, it was clear that she was taking ownership of the challenge and that I could trust her. I explained the likely contentious areas and she assessed and noted all details before calculating her quotation on the spot.

I had considered several other companies, ranging from local "grumpy man with van" to "national brands". Unlike the others, which either couldn't be bothered to respond with a quotation or else wouldn't leave me alone, Deidre was excellent. Not the cheapest but, in supplier management, it is the understanding that comes in the relationship that delivers the result.

On the day, Deidre arrived promptly and set to work. I had ensured the house was completely empty as requested, and left the team to get on with it.

Half a day or so later, Deidre called and I returned to inspect. The effort expended and standard achieved were excellent.

I have also asked Deidre to provide quotations for my new abode and will be agreeing a periodic cleaning schedule when able.

I highly recommend Bright & Beautiful and the service provided by Deidre and her team.

Again, every business interaction is between two parties. If you treat something as personal as cleaning like buying beans you're entirely dependent on where you live and whether your particular service provider is as professional as Deidre.

30 januari 2026
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Svar från Bright & Beautiful

Hi Nick,

Thank you for your review of Bright & Beautiful. We are pleased to hear your experience was excellent and that our team took ownership from the initial consultation through to completion. It is great the job met your expectations and that you found the quotation process clear and timely.

We look forward to providing quotations for your new house and supporting a regular schedule once your renovations are finished. Thank you for recommending Bright & Beautiful in Banbury and the surrounding area.

Thank you,
William

Betygsatt 5 av 5 stjärnor

A superior clean.

Bright and Beautiful gave our home a deep clean and have just started a fortnightly clean. We are very impressed with the service so far. Mary and Sam are a great team and have left our home looking lovely, clean and fresh. We also love the little attention to detail. Although it is priced higher than some of the other ones, we feel it has been worth paying the extra cost. Thanks ladies.

17 februari 2026
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Svar från Bright & Beautiful

Hi Gemma,

Thank you for your review! We are delighted to hear you found the deep clean excellent and that the fortnightly service is meeting your expectations. It’s great to know the team left your home looking clean, fresh, and with those little touches that matter. We appreciate you choosing Bright & Beautiful and your note about value. Thank you.

Kind regards,
William

Betygsatt 1 av 5 stjärnor

Awful experience

Awful experience! We had the Wirral branch in a scheduled deep clean then monthly cleaning there after. We had three girls come in, didn’t hardly speak. Which was a great start. We’ve got 4 bedroom house and they took about 2 hours upstairs and just under an hour downstairs. They said the limescale on the shower won’t come off. They cleaned one half of the double sink, dust on top of photo frames still and cup stair on kitchen surface still from morning. Would not recommend this company at all. They made us to feel we was in the wrong. We found out they were on a timer whilst in the house too! Nothing pulled out downstairs either as Alexa showed them not cleaning anything. We did get a partial refund but wish we’d never of gotten them to be honest as the money we got back wasn’t worth it at all! Beware in the Wirral area.

21 januari 2026
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Svar från Bright & Beautiful

Hi James,

Thank you for your feedback. I’m sorry to hear you were unsatisfied with your clean. I have requested your contact details via Trustpilot so we can investigate and discuss this further to put things right.

Kind regards,
William

Betygsatt 5 av 5 stjärnor

Fantastic team of cleaners. Very reliable.

The team have always been really responsive and sensitive to the cleaning needs of my elderly parents. I am so grateful for everyone's very hard work!
They came twice a week for months and were so kind and reliable - it was a weight of my mind to know Mum and Dad had their regular help.

26 januari 2026
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Svar från Bright & Beautiful

Hi Ali,

Thank you for your kind review of Bright & Beautiful! We are so pleased you found our team were reliable, responsive, and sensitive to your parents' needs. It means a lot to know their regular visits brought you peace of mind. We appreciate your gratitude and kind words.

Kind regards,
William

Betygsatt 2 av 5 stjärnor

Proceed with caution

Had a quote for a 3 bed house for a deep clean- just under £800!!!
I am interested to know why (and if it’s true) that all franchises have to be VAT registered right from the outset. Sounds strange to me.

3 februari 2026
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Svar från Bright & Beautiful

Hi Caroline,

Thank you for reaching out. We are sorry to hear that you are unsatisfied. Deep-clean quotes vary by property size, condition, and required time, but we'd be happy to investigate this for you. I have requested your contact details via Trustpilot to enable us to do so.

Thank you in advance,
William

Betygsatt 4 av 5 stjärnor

Great job by the Portsmouth team

Great job done by Carri Ann, Holly and Marnie at our house in Portsmouth today. The place is sparkling. We would most definitely recommend. A+

12 januari 2026
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Svar från Bright & Beautiful

Hi Amanda,

Thank you for your review of Bright & Beautiful! Thank you so much for your recommendation and calling us A+.

Thank you,
William

Betygsatt 5 av 5 stjärnor

Transplant Deep Clean.

I had to get a deep clean done due to double Lung Transplant, well what can I say I'm still in hospital but sister was liaising with the company and Lindy Thompson ( bless ya Lindy) pictures were superb and my sister was stunned, now it takes a lot to stunning my sister when it comes to cleaning but stunned she was ,superb job was done (thanks Ladies )cannot recommend enough , due to my operation clean as a whistle it had to be due to immune suppressed drugs i have to take . Well clean as a whistle it is , put that down on your job description Lindy ,Post Transplant deep clean . Thanks again to the team and have a great Christmas and New Year.
Richard Thompson, Stourbridge.

16 december 2025
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Svar från Bright & Beautiful

Hi Richard,

Thank you for taking the time to share your thoughtful review of Bright & Beautiful. We are so proud we could support you with a deep clean during such an important time. It means a lot that your sister was stunned by the results and to hear that you found the clean leaving your home clean as a whistle! Wishing you a smooth and speedy recovery!

Thank you,
William

Betygsatt 5 av 5 stjärnor

Huge thank you

Well.... what can I say. The team came to me for a really deep clean. By golly I got that.
I was ashamed cause I let the house become a mess.
From the moment all the girls entered, I was greeted with warmth and smiles and they were ready to go, no messing about.
They immediately put me at ease.
My house is a home again🤗
They did a first class job and executed their cleaning just as discussed with Michelle.
Considering how much needed to be done, they were incredibly reasonable.
I thank you girls for a first class job, for being trustworthy, hard working and a joy.
House is gleaming.
I wish you a merry Christmas and see the team in January ( for a regular monthly visit)
Thank you🤗👍
Ellen

8 december 2025
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Svar från Bright & Beautiful

Hi Ellen,

Thank you for taking the time to share your amazing review. We are so happy to hear your praise of our team and their first class job. It makes us proud to hear you complement our team's trustworthiness and work ethic.

Thank you,
William!

Betygsatt 5 av 5 stjärnor

We couldn't be happier with Voni and…

We couldn't be happier with Voni and her team at BicesterAylesbury division. Every clean for the past year has been exemplary. The standard Voni sets ensures a sparkling, great smelling finish. simply the best!

21 november 2025
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Svar från Bright & Beautiful

Hi Sylvia,

Thank you for sharing your review of Bright & Beautiful! It is great to hear you call every clean we've done for the past year exemplary! We really appreciate it, thank you!

Thanks,
William

Betygsatt 1 av 5 stjärnor

I used bright and beautiful to bless my…

I used bright and beautiful to bless my daughter as she has been staying with me to help me with my very poorly husband. We had an appointment with Shannon going around the house for things I wanted the company to do. I WAS SO DISAPPOINTED, so many things were not done. It has been such a stressful time and wanted my daughter to go home to a clean house, if it was only 1 or 2 things wrong I would have left it. But windows, fridge, some cobwebs. Back of the Tele, I could go on. I'm not one to complain but this was really important to me. They did try and send another team to sort it, but my daughter didn't have the capacity to have people in, they offered my 50 pounds as a sorry, but I paid over 300 pounds, please be careful before using this company

13 november 2025
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Svar från Bright & Beautiful

Hi Irene,

Thank you for sharing your review. We're sorry to hear that you are unsatisfied with the service received. We pride our selves on our thoroughness, if we have missed the mark we want to make this right for you. I have requested your contact information via Trustpilot to allow us to investigate this for you.

Thank you,
William

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