BNESIM Omdömen 294

Svar från BNESIM

26 jan. 2026

Thank you for your feedback. We’re glad to hear everything met your expectations and that our plans worked well for you. We really appreciate your support.

Svar från BNESIM

26 jan. 2026

Thank you for sharing your experience. We’re happy to hear everything went smoothly and that using our solution felt straightforward for you. We appreciate your feedback.

Svar från BNESIM

26 jan. 2026

Thank you for the kind words and recommendation. We’re really glad our overall experience has met your expectations and that you’ve found value in what we offer. Your support truly means a lot to us.

Svar från BNESIM

26 jan. 2026

Thank you for your feedback. We’re glad everything met your expectations and that the experience was smooth from start to finish. We really appreciate your trust.

Svar från BNESIM

26 jan. 2026

Thank you for sharing your experience and for using BNESIM on so many trips. We’re glad everything has worked smoothly across different destinations and truly appreciate your continued trust.

Svar från BNESIM

2 jan. 2026

Thank you so much for your kind words!

We’re really happy to hear that BNESIM has become part of all your trips abroad and that you find our service affordable and hassle-free.

Your recommendation truly means a lot to us. Wishing you many more smooth and connected travels ahead!

Regards,
The BNESIM Team

Svar från BNESIM

1 jan. 2026

Bonjour Sergio,

Comme expliqué par email, l’analyse de votre dossier a pris plus de temps que prévu, car les montants que vous avez signalés n’apparaissent ni dans notre système ni dans celui de notre prestataire de paiement (Stripe).

Pour plus de clarté, nous avons mené une enquête détaillée comprenant :
• l’examen de toutes les transactions liées à votre compte BNESIM,
• une vérification complète des relevés de paiement Stripe,
• l’analyse de l’ensemble des transactions traitées le 9 décembre 2025.

À l’issue de cette investigation, nous confirmons qu’aucun débit de 3,49 € ni de 3,06 € n’a été traité ou perçu par BNESIM. Les seuls prélèvements confirmés liés à votre compte et à votre carte sont :
• 1,43 € pour l’offre data,
• 1,00 € pour les frais de réinstallation de l’eSIM.

Par la suite, nous avons étudié la grille tarifaire de votre banque et confirmé qu’elle applique des frais supplémentaires aux paiements par carte effectués auprès d’entreprises situées en dehors de la zone euro. Ces frais bancaires correspondent aux montants supplémentaires figurant sur votre relevé bancaire et ne sont ni facturés ni perçus par BNESIM.

Vous trouverez une explication de cette pratique ici :
https://wise.com/fr/blog/frais-de-change-lcl

Bien que ces frais soient d’origine bancaire et indépendants de notre contrôle, nous avons néanmoins crédité votre portefeuille BNE du montant correspondant à ces frais, ainsi qu’un geste commercial supplémentaire pour compenser le délai de résolution du dossier.

Nous regrettons la gêne occasionnée. Toutefois, nous tenons à préciser que les prélèvements qualifiés d’« abusifs » dans votre avis ne proviennent pas de BNESIM. Malgré cela, nous avons choisi de vous dédommager dans un souci de bonne foi et de transparence.

Nous restons à votre disposition si vous souhaitez poursuivre l’échange de manière constructive.

___


Hello Sergio,

As explained to you by email, investigating your case took longer than expected because the amounts you reported do not appear in our system nor in that of our payment provider (Stripe).

To clarify, we carried out a detailed investigation that included:
• a review of all transactions linked to your BNESIM account,
• a full check of Stripe payment records,
• and a review of every transaction processed on December 9, 2025.

Based on this investigation, we can confirm that no charges of €3.49 or €3.06 were processed or received by BNESIM. The only confirmed charges linked to your account and card are:
• €1.43 for the data plan,
• €1.00 for the eSIM reinstallation fee.

Following this, we researched your bank’s fee structure and confirmed that it applies additional charges to card payments made to businesses located outside the Euro area. These bank-applied fees correspond to the extra amounts shown on your bank statement and are not charged or collected by BNESIM.

You can find an explanation of this practice here:
https://wise.com/fr/blog/frais-de-change-lcl

Although these fees originate from the bank and are outside of our control, we nevertheless credited your BNE wallet with the amount of these charges, along with an additional goodwill compensation for the delay in resolving the case.

We regret the inconvenience this caused. However, we would like to clarify that the charges described as “abusive” in your review did not originate from BNESIM. Despite this, we chose to compensate you as a gesture of goodwill and transparency.

We remain available should you wish to continue the conversation constructively.

Svar från BNESIM

1 jan. 2026

Hallo,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu teilen.

Gerne möchten wir einen wichtigen Punkt zu unseren Unlimited-Datentarifen klarstellen. Diese Tarife beinhalten 3 GB Highspeed-Daten pro Tag. Sobald dieses tägliche Kontingent aufgebraucht ist, wird die Verbindungsgeschwindigkeit gemäß unserer Fair-Usage-Richtlinie auf 1 Mbit/s reduziert.

Diese Information ist vor dem Kauf klar auf der Produktseite angegeben, und die von Ihnen genannten Geschwindigkeiten (ca. 0,9–1 Mbit/s) entsprechen genau dem erwarteten Verhalten nach Verbrauch des Highspeed-Datenvolumens. Dies deckt sich auch mit dem Screenshot, den Sie unserem Support-Team zur Verfügung gestellt haben.

Es tut uns leid, dass dies nicht Ihren Erwartungen entsprochen hat. Gleichzeitig möchten wir betonen, dass der Service genau wie vorgesehen und wie beschrieben funktioniert hat.

Mit freundlichen Grüßen
BNESIM

___

Hello,

Thank you for taking the time to share your experience.

We’d like to clarify an important point regarding our Unlimited data plans. These plans include 3GB of high-speed data per day. Once this daily allowance is used, the connection speed is reduced to 1 Mbps, as per our Fair Usage Policy.

This information is clearly stated on the product page before purchase, and the speeds you mentioned (around 0.9–1 Mbps) are exactly in line with what is expected after the high-speed allowance is consumed. This also matches the screenshot you shared with our support team.

We’re sorry that this did not meet your expectations, but we’d like to reassure you that the service worked exactly as designed and as advertised.

Regards,
BNESIM

Svar från BNESIM

27 dec. 2025

Hi Vitor,

We’re sorry to hear that our 30-day data plan didn’t meet your expectations.

To clarify, our 30-day data plans begin as soon as they are purchased. However, we offer the ability to schedule the activation on the checkout page, which allows you to select a start date for your plan, giving you more control over when it begins.

Additionally, our lifetime data plans are a great option for those who want even more flexibility. While the plan starts as soon as it’s purchased, the data never expires, so any unused data can still be used, even after a year.

These are things our competitors don’t offer.

We hope this helps, and if you have any further questions or feedback, please don’t hesitate to reach out to our support team.

Svar från BNESIM

27 dec. 2025

Hi Abdelkarim,

Thank you so much for the kind words! We’re thrilled to hear that our live support team was able to help you quickly and easily with your activation date. We always aim to provide a seamless experience, and it’s great to know we hit the mark for you.

If you ever need any further assistance, don’t hesitate to reach out. We’re always here to help!

Svar från BNESIM

17 dec. 2025

Thank you for your feedback, Dariusz, and we’re sorry for the delay in delivering your eSIM. This is not the standard experience we aim to provide, and we understand how frustrating it can be not to receive it immediately after purchase.

We’d like to clarify that the eSIM was added to your account a few hours later, and our support team informed you once this was completed. While the issue was resolved, we sincerely apologize for the inconvenience caused by the delay.

Your feedback is important to us and helps us improve our processes. If you need any further assistance, our team remains available to help.

Svar från BNESIM

17 dec. 2025

Thank you for sharing your experience, and we’re truly sorry for the frustration you encountered. The quality of support you received is not acceptable, and we sincerely apologize for that.

Regarding the purchase issue, we can see that you’ve successfully purchased eSIMs with us in the past. What you experienced was a temporary technical error, which has since been resolved. That said, we understand how disruptive this must have been at the time.

We appreciate you bringing this to our attention. If you’d like to give us another try, please email us at marketing@bnesim.com, and we’ll be happy to assist you.

Svar från BNESIM

16 dec. 2025

Ciao Giovanni,

ti ringraziamo per aver aggiornato la recensione e, soprattutto, per la pazienza dimostrata. Ci scusiamo nuovamente per l’esperienza negativa iniziale e per i tempi di gestione che, come giustamente segnali, non sono stati all’altezza degli standard che ci poniamo.

Hai perfettamente ragione: una situazione come questa avrebbe dovuto essere risolta molto più rapidamente. Il tuo feedback è stato fondamentale per individuare le criticità nel processo di supporto e stiamo già lavorando per migliorare i tempi di intervento ed evitare che episodi simili si ripetano.

Restiamo a completa disposizione per qualsiasi necessità futura e ci auguriamo che la tua prossima esperienza con BNESIM sia finalmente all’altezza delle aspettative.

Svar från BNESIM

11 dec. 2025

Thank you for your feedback. However, we must firmly clarify that your accusation is unfounded.

BNESIM does not store or process credit card information on its own systems.
All payments are handled exclusively through Stripe, one of the world’s most secure and reputable payment gateways, certified to the highest PCI standards.
This means your card details are never stored, seen, or accessed by BNESIM at any time — they are encrypted and processed directly by Stripe.

Suggesting that BNESIM has misused your card is therefore incorrect.
Credit card fraud can unfortunately occur through many channels unrelated to the last merchant you transacted with, and attributing it without evidence is misleading.

We take such allegations very seriously, as they can cause reputational harm.
Accusations of criminal activity without proof are legally actionable, and we respectfully ask that you refrain from making claims that are not supported by facts.


___


Vielen Dank für Ihr Feedback. Wir müssen jedoch klarstellen, dass Ihre Anschuldigung unbegründet ist.

BNESIM speichert oder verarbeitet keine Kreditkartendaten in seinen eigenen Systemen.
Alle Zahlungen werden ausschließlich über Stripe abgewickelt – eines der weltweit sichersten und renommiertesten Zahlungsportale, das nach den höchsten PCI-Standards zertifiziert ist.
Das bedeutet, dass Ihre Kartendaten zu keinem Zeitpunkt von BNESIM gespeichert, eingesehen oder verarbeitet werden – sie werden verschlüsselt und direkt von Stripe verarbeitet.

Die Behauptung, BNESIM hätte Ihre Karte missbräuchlich verwendet, ist daher falsch.
Kreditkartenbetrug kann leider über viele Kanäle entstehen, die in keinem Zusammenhang mit dem letzten Händler stehen, bei dem Sie bezahlt haben. Eine solche Zuordnung ohne Beweise ist irreführend.

Wir nehmen solche Vorwürfe sehr ernst, da sie unserem Ruf schaden können.
Unbegründete Anschuldigungen strafbarer Handlungen sind rechtlich verfolgbar, und wir bitten Sie höflich, von Behauptungen abzusehen, die nicht durch Fakten unterstützt werden.

Svar från BNESIM

12 dec. 2025

Thank you so much for your kind words! 🌍

We’re really happy to hear that BNESIM made your travels easier and worry-free. Your feedback means a lot to our team, and we truly appreciate the recommendation. Safe travels and stay connected!

Svar från BNESIM

12 dec. 2025

Thank you for the great feedback! 🙌
We’re glad you found our support reliable and helpful. We really appreciate the recommendation!

Svar från BNESIM

17 dec. 2025

Hi Lukas,

We’re very sorry for the inconvenience and frustration you experienced. This situation should not have happened, and we sincerely apologize for the delay and the poor communication you encountered.

We want to clarify that BNESIM is not a scam. We have personally reached out to you to apologize, and we can confirm that the BNE Coins have now been fully credited to your account, along with a very generous additional compensation credited to your BNE Wallet as a gesture of goodwill for the inconvenience caused.

We understand how upsetting this experience was, especially given the lack of timely responses, and we take this feedback very seriously.

If you need any further assistance, please feel free to email marketing@bnesim.com.

Svar från BNESIM

26 nov. 2025

Hi Vaadoo,

Thank you for sharing your experience, and we’re truly sorry for the inconvenience you faced during your trip to India. We understand how important reliable connectivity is when traveling, and it’s very disappointing to hear that your eSIM didn’t work as expected.

We also want to sincerely apologize for the delays and the lack of proper support. This is not the standard of service we want to provide, and we completely understand your frustration. Your case should have been handled with urgency and care, and we’re sorry that it wasn’t.

We’d really appreciate the opportunity to look into this further and assist you personally.
Please feel free to reach out to us at marketing@bnesim.com, and we will be more than happy to help.

Thank you again for your feedback.

Best regards,
BNESIM

Svar från BNESIM

26 nov. 2025

Thank you for sharing your feedback. We’re truly sorry to hear about your experience.

We would like to assure you that we are not a fake shop. Thousands of travelers use our eSIM services every day, and we take customer satisfaction very seriously. We would really appreciate the opportunity to look into your case to understand what went wrong and assist you properly.

Please reach out to us at marketing@bnesim.com, and we will be more than happy to help resolve the issue.

Thank you again for your feedback.

Kind regards,
BNESIM