They deserve -10. Bad service/connection, no customer care and their app is deceitful. No matter what you click, it takes you where they want. I requested refund to my card, but it automatically gave... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Wir haben für unseren Thailand Urlaub drei E-SIMs bei BNESim bestellt und alles lief absolut problemlos. Die Einrichtung war super verständlich und schnell erledigt, selbst ohne Vorkenntnisse. Dir... Se mer
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This is a legit ESIM service. It uses local cellular providers for their service. I have used these esims while traveling several times now and I've had no issues. They work fine. You must follow the... Se mer
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i saw the e sim on baris’s tiktok page And after being scammed into buying turktelekom i decided to try bnesim and it was honestly the best decision the reception was amazing 5G everywhere even in sap... Se mer
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Företagsinformation
Skrivet av företaget
BNESIM is a trusted global communication provider, offering innovative solutions like eSIMs, SIM cards, travel Wi-Fi routers, international calls, SMS, and IoT services. With coverage in over 200 countries and customizable plans, BNESIM connects travelers, entrepreneurs, and businesses seamlessly worldwide. 🏆 Recognized as the World’s Best Travel SIM Provider in 2019, 2020, 2022, 2023, and 2024!
Kontaktuppgifter
Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, Hong Kong
- support@bnesim.com
- www.bnesim.com
3,9
Bra
294 omdömen
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
No customer service
I am charged a new data package without my approval and have not been able to reach a live agent for days.
14 mars 2026
Omdöme utan inbjudan
Svar från BNESIM
Dear Duygu,
We are very sorry for the inconvenience you’ve experienced and for the frustration caused.
We have reached out to you by email to assist further, and we can confirm that your refund has already been issued.
Please accept our sincere apologies for the difficulty in reaching our support team. This is not the level of service we aim to provide.
We remain at your disposal should you need any further assistance.
Kind regards,
BNESIM Team
BNESIM experience
The prices are very, very good, and they are making discounts, offers constantly
18 mars 2026
Svar från BNESIM
Thank you so much for your review.
We’re really glad to hear you’re enjoying our pricing and the offers we regularly provide. We’re always working to make staying connected as affordable and flexible as possible.
We truly appreciate your support and look forward to keeping you connected on your travels.
BNESIM does have complaint mechanism!
Na mijn review op trustpilot blijkt er toch een klachtenregeling te zijn. Die ik graag hier deel. Ik kreeg de volgende samenvatting:
4. Complaint Procedure and Dispute Resolution.
You have requested a copy of BNESIM's complaint procedure. We hereby provide a full summary, with reference to the applicable contractual provisions.
4.1 How to Submit a Formal Complaint
Customers who wish to submit a formal complaint may do so through any of the following channels:
• Email: Email (preferred for formal complaints): support(ad)bnesim.com
• Data/Privacy: Email (privacy and data-related matters): privacy(ad)bnesim.com
• Cancellation/Withdrawal: Email (cancellation and withdrawal): cancel(ad)bnesim.com
• Live chat: Live chat: available on the BNESIM website
• Post: Postal address: BNESIM Limited, Unit C, 8/F, King Palace Plaza, No. 55 King Yip Street, Kwun Tong,
Kowloon, Hong Kong
All formal complaints submitted by email will receive an acknowledgement within a reasonable timeframe. We
aim to provide a substantive response within 10 working days of receiving complete information regarding the
matter.
Added 2 April 2026 ( after response of BNESIM): although I asked for the complaint procedure several times the above was not shared, neither did I receive a response to my complaint within reasonable timeframe ( see other review for details).
18 mars 2026
Omdöme utan inbjudan
Svar från BNESIM
Hi Joost,
To be honest, we are not entirely sure how to respond, as this post appears to be a summary of information rather than feedback on an actual service experience. For this reason, we are also unsure how it has been approved as a review on Trustpilot.
That said, the information you are referring to has always been clearly available in the legal section of our website, including our complaint procedure and contact details. These links and details were also shared with you directly.
If you are experiencing any specific issue with our service, we would be more than happy to assist you. Please feel free to reach out.
Best regards,
The BNESIM Team
What an unprofessional company!!
They mixed up the order and shipped to the wrong address so I never received it. I received 6 emails from 3 assistants that I need to return the order first before they can help me. After writing a review this finally got fixed, too late for my trip, but satisfactory. While it got fixed, it's still a sad story that their customer service couldn't help, so they need to fix their support system!
11 mars 2026
Omdöme utan inbjudan
Svar från BNESIM
Dear John,
We are very sorry for the inconvenience and frustration caused by this situation.
The information provided by our support team was incorrect, and we sincerely apologize for that. This is not the level of service we aim to deliver.
We have reached out to you by email to assist further, and we can confirm that a new SIM card has already been shipped to the correct address. The tracking link has also been shared with you.
Thank you for your patience, and again, our sincere apologies for the experience.
Kind regards,
BNESIM Team
Svar från BNESIM
Thank you for your feedback!
We’re glad to hear everything is working well and that you’re happy with the coverage.
i can have internet in all the countries i need …
i can have internet in all the countries in a good price
14 mars 2026
Svar från BNESIM
Thank you so much for your review!
We’re really glad to hear you’re enjoying reliable internet across multiple countries at a good price. That’s exactly what we aim for.
I lost my phone on vacation
I lost my phone on vacation. Instead of sending me a new qr code they are to worried about the 1 Euro to get for the new code. Because your only aloud to have one phone activated. Now I'm since 2 days without it. Absolut the worst service and way overpriced compare to other esim provider.
14 mars 2026
Omdöme utan inbjudan
Svar från BNESIM
Dear Mike,
We’re sorry to hear about your experience.
We would like to clarify a few points. The replacement of an eSIM does carry a small cost for us, and our support agents are instructed to inform customers about the €1 replacement fee and request permission before proceeding. In your case, the payment unfortunately did not go through initially, and we informed you accordingly so you could update your card details. As soon as the payment was successfully processed, the new eSIM was issued.
Regarding device usage, we do allow our customers to use their eSIMs on different devices. However, due to standard eSIM technology limitations, once an eSIM profile is installed on a device, it typically cannot be transferred or reinstalled on another one. In such cases, a replacement eSIM is required.
Best regards,
The BNESIM Team
Super Service
Sehr einfach und blitzschnell in der Abwicklung. Sehr gute Erfahrungen im Urlaubsland.
12 mars 2026
Svar från BNESIM
Vielen Dank für Ihr tolles Feedback!
Es freut uns sehr, dass alles einfach und schnell funktioniert hat und Sie im Urlaub eine so gute Erfahrung gemacht haben.
Warning: Services not activated for days
I genuinely thought BNESIM started out as a legit company and used to recommend them to everyone I knew. But several months ago everything changed. For every single purchase, the data stopped activating automatically. I had to chase support on chat each time just to get what I paid for.
I complained about this issue repeatedly, but instead of fixing it, the waiting times kept getting longer with every transaction. I was wasting my own free time constantly following up on a service I had already paid for.
Now they've gone full scam mode. My latest purchased data has not been active for days. They have completely turned off human support in their chat – there is literally nobody to speak to and no way to contact them.
I literally had to install an eSIM from their competitor just to get internet access so I could even try to reach their (non-existent) support. Imagine that. 😂
Is this how you treat an active customer who has several SIMs with you? I regret ever recommending BNESIM to friends and family.
Save your money and go somewhere else.
6 mars 2026
Omdöme utan inbjudan
Svar från BNESIM
We’re truly sorry to read about your experience and the inconvenience this has caused, Dan.
We’ve tried to locate your previous chat with our support team but, unfortunately, we couldn’t find any record based on the information available. We would really appreciate it if you could reach out to us directly at marketing@bnesim.com so we can investigate what went wrong and assist you properly.
We want to reassure you that BNESIM is very much a legitimate company, and what you’ve described is absolutely not the experience we aim to provide. While we have introduced AI to help manage support requests more efficiently, there are still human agents handling all opened tickets.
We’d genuinely like the opportunity to look into your case and make things right. Please do get in touch.
Çok kolay pratik uygulama sınırsız…
Çok kolay pratik uygulama sınırsız avrupada geçerli hat olarak alınması da ayrıca güzel
9 mars 2026
Svar från BNESIM
Çok teşekkür ederiz!
Uygulamayı kolay ve pratik bulmanıza ve Avrupa genelindeki kullanım avantajından memnun kalmanıza çok sevindik.
Used BNEsim for over 2 years now and…
Used BNEsim for over 2 years now and for multiple trips. Great service and coverage. Really like the option of purchasing a sim with no expiry rather than the more common option of expiry after 30 days.
7 mars 2026
Svar från BNESIM
Thank you so much for your continued support!
We’re thrilled to hear you’ve been enjoying our service and coverage over the years, and that the no-expiry option has been useful for your travels. We really appreciate it.
TOTAL FAILURE
I’m honestly at a loss for words when it comes to the level of disappointment I’ve experienced with BNE SIM.
I purchased an eSIM for Laos ahead of my trip, expecting the very basic promise of what such a service is meant to provide: mobile data when you land. Instead, when I arrived in the country, the eSIM simply did not work. No connection, no service — nothing. What followed was an incredibly frustrating and time-wasting exchange with their online chat support, where I was asked to perform what felt like a million and one troubleshooting steps. Restart this. Change that. Send screenshots. Resend screenshots. Explain what the phone says. Try another setting. Now try this. Now try that.
After nearly an hour of back and forth, they finally came to the groundbreaking realisation that the eSIM they had sold me was not operative. I was refunded, yes — but only after wasting a significant amount of my time while travelling, when the entire point of buying an eSIM in advance was to avoid exactly this kind of situation.
Unfortunately, it didn’t end there.
I had also purchased another BNE SIM eSIM for Vietnam prior to my departure And, unbelievably, upon landing in Vietnam, I was put through the exact same script all over again. Same issue. Same non-working service. Same exhausting checklist of pointless troubleshooting steps.
This time, when I asked for a refund, they had the audacity to offer me a voucher for future travel instead — as if I would ever consider using their service again after two identical failures in two different countries. Absolutely not.
Two purchases. Two destinations. Two complete failures. Hours wasted dealing with support while abroad.
I will never use BNE SIM again, and I would strongly advise anyone considering their services to think twice.
30 januari 2026
Omdöme utan inbjudan
Svar från BNESIM
Dear Angelica,
We’re very sorry to hear about your experience and truly regret the frustration this has caused you, especially while traveling. This is certainly not the experience we aim to provide.
We wanted to take another look into your case to better understand what happened, however, we were unfortunately unable to locate your conversation with our support team.
Please feel free to reach out to us at marketing@bnesim.com and share your account number or any details you may have. We would really appreciate the opportunity to investigate this further and understand what went wrong.
Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience.
The BNESIM team
Svar från BNESIM
We’re sorry to read your review, Adriano.
We reached out to you via Trustpilot to request a few more details so we could look into your case, but unfortunately we didn’t receive a response. Without additional information, we were unable to locate your account or any support request, if there was one.
We take claims like this very seriously and would genuinely like to understand what happened. Please feel free to contact us at marketing@bnesim.com with your account details so we can investigate and assist you properly.
No refund even if they didn’t deliver
Bought an airport lounge pass via BNE.
The money was taken from my card but never received the pass.
Asked for a refund several times and it was denied.
The customer service is slow and unhelpful.
Also had previous issues with eSIMs and the support was never able to sort the situation out, and very often showing no care.
Basically if you ever need anything to be sorted they won’t care.
Going to use a different eSIM company going forward.
12 januari 2026
Omdöme utan inbjudan
Svar från BNESIM
Hi Frank,
First of all, we are truly sorry for the inconvenience and frustration this situation caused you. That is certainly not the experience we want anyone to have with BNESIM.
We would like to clarify what happened. When our support team initially reviewed your case, they saw that the lounge pass purchase had been made using BNE Coins, and therefore processed the refund back to your BNE Wallet.
What was unfortunately misunderstood is that BNE Lounge Passes can only be purchased using BNE Coins, meaning you first had to top up your wallet. Since that wallet top-up was made using your card, you were absolutely entitled to request the refund back to your original payment method.
We sincerely apologize that this was not properly assessed earlier and that action was not taken sooner.
We can now confirm that the refund has been issued back to your card. Depending on your bank, it may take a few business days to reflect.
We also regret that your previous support experiences left you feeling unheard. This is not the level of care we aim to provide, and we are reviewing this internally to prevent similar misunderstandings in the future.
Service is problematic.
Finally got a refund - but only after TrustPilot review. Thank you Trustpilot.
Ordered eSIM. Email arrived but could not install on phone. Impossible to get any service to resolve issue. Told to be patient and resolution would occur within 24 hours. Not so. Still waiting. Email and chat do not work. And no refunds.
On further checking, company told me my phone was incompatible even though listed as compatible on their website. And still refused a refund telling me to get a new device. NOT TO BE TRUSTED.
10 februari 2026
Omdöme utan inbjudan
Svar från BNESIM
UPDATE:
After reviewing the full support history once again, we would like to clarify an important point.
The refund was offered before this review was published. Our support team clearly communicated the refund option in the chat; however, we did not receive a response to that message.
When our marketing team later reached out via email to better understand the situation and assist further, we also shared screenshots of the original support conversation for transparency. Unfortunately, we did not receive a reply to that email either.
___
We’re genuinely sorry to read about your experience, and we take feedback like this very seriously.
After carefully reviewing your full support history, it appears there may have been a communication gap. According to our records, our support team offered you a refund, but we did not receive a reply to that message. Following that, we also contacted you regarding device compatibility (Google Pixel 3). However, we did not receive a response to that communication either.
Regarding compatibility, we would kindly invite you to re-read our previous message. At no point did we state that the Google Pixel 3a is not eSIM compatible. The device is indeed eSIM-compatible and remains correctly listed on our website.
What we explained was that, based on further technical research, certain Google Pixel 3a devices may reject eSIM installations after recent OS updates. This is a known device-related issue and not caused by the eSIM itself. It does not mean the device is incompatible, but rather that some units may experience installation conflicts due to software updates beyond our control.
Additionally, our marketing team personally reached out to you to offer a suitable resolution and shared screenshots of the support conversations for full transparency. Unfortunately, we did not receive a response to those messages, and the review was subsequently updated with information that does not reflect the documented communication history.
We remain available and willing to resolve this matter. Please feel free to reply to our latest message so we can finalize the appropriate solution for you.
BNESIM Team
World traveler. Amazing Support 24x7..
As a world traveler.. 88 countries I use an ESim for specific reasons. I buy one, then when crossing a border I use it to buy a Grab Taxi... Saves me getting ripped off by the taxi touts. Sometimes buy up to 10gb .. worked OK across much of Asia.. but Cambodia bought 10gb for the usual reason.. would not work. Tech guys have helped but no solution.. now saying that the ST1 esima are a potential issue. Next stop was Thailand from Cambodia.. set up and commissioned my Thai esim 14 hours before using the QR code supplied by BNE. Come the arrival .. no service. I messaged support. It got sorted.. I was told that sometimes the settings don't work, an android issue. Again Tech support were instantly on it. Come Thailand and now with 2 esims and 2 physical I deleted the WRONG esim from BNE! Messaged support and they explained my mistake..😳.. recommissioned me a replacement in 45 seconds and bam... sorted🙏👌👍 Tech support really are impressive especially given the time difference!! I have given some feedback from a full time traveller to their management and they are looking at making the off-line support even better, kudos 🙏.. more countries to come, will continue to use BMESIM..a
7 februari 2026
Omdöme utan inbjudan
Svar från BNESIM
Hi Paul,
First of all, we are genuinely sorry for the experience you had in Cambodia. We completely understand how frustrating that must have been.
We have carefully reviewed your case and can confirm that the full amount has already been refunded to you. Our team also reached out to offer additional compensation, but unfortunately we did not receive a reply.
What makes this particularly disappointing for us is that, as you mentioned in your previous review, you successfully used our eSIM across several Asian countries with positive results. That is the level of experience we consistently strive to deliver, and we are truly sorry that Cambodia did not meet that standard.
We truly value experienced travelers like yourself and would welcome the opportunity to restore your confidence in us. If you’re open to it, please feel free to reply to our previous message or reach out again directly. We would be more than happy to assist further.
We wish you safe and smooth travels ahead.
Just purchased eSim for my Apple iPad…
Just purchased eSim for my Apple iPad to travel to Colombia. Keep getting an error for my email validation on my totally valid Hotmail address, saying that my email is invalid. Thai it totally wrong. Had to jump through hoops to get an email verification on my Gmail, which I hardly use, to get email validation and QR Code to install it on my device. The vendor offers support via live chat - nobody joined ... and I dropped waiting after 20+ minutes. Would never go through this again... I am using eSims for the first time because in the US, there are no more slots for the physical Sim card. Usually use Airlo and decided to try something new for better coverage.... Never again. Also, after I was finally able to activate it, I suspect it would not work over there because the system did not ask for document and face verification that is required by Colombia goverment, and I just did it on my iPhone
5 februari 2026
Omdöme utan inbjudan
Svar från BNESIM
Hi Val,
First of all, we are truly sorry for the experience you had and for the frustration it caused, but hoppy to see your eSIM is currently active and in use, which indicates there are no issues with activation or connectivity.
Regarding the live chat, we’d like to clarify that our support team replied 16 minutes after your message (we’ve shared a screenshot with you for full transparency). At that time, we were experiencing a particularly high volume of support requests. While this explains what happened, it certainly does not justify the delay, and we sincerely apologize. This is not the level of responsiveness we aim to provide.
Concerning the email validation issue, we also apologize for the confusion. The message you received was conveyed incorrectly, and we have since rectified the wording. The issue was not that your Hotmail address was invalid, but rather that your email provider was blocking our messages. Unfortunately, this is outside of our control, but we completely understand how frustrating and misleading that must have felt.
On the topic of documents and face verification, we would like to clarify an important point: BNESIM provides travel eSIMs, and there is no scenario in which we request identity documents or face verification for activation. Those requirements may apply to local physical SIM registrations in certain countries, including Colombia, but they do not apply to our service.
We genuinely regret that your first experience with us did not meet expectations, especially as someone trying eSIMs beyond your usual provider. If there is anything further we can assist you with before or during your trip, we remain fully available to help.
a worst place to get esim
a worst place to get esim. Not only it would not work, but also they need all person info and documents saying that is for activation. Never buy from BNESIM
7 februari 2025
Omdöme utan inbjudan
Svar från BNESIM
Thank you for sharing your feedback. We’d like to clarify a few important points for transparency.
Purchasing and activating a BNESIM eSIM does not require any personal documents or identity verification. Upon reviewing your interactions with our support team, at no point were documents requested for the purchase or activation of an eSIM.
The request you are referring to was related specifically to the use of voice call services, not data-only eSIM activation. In rare cases, when calling activity is flagged by our automated security systems (for example, due to unusual usage patterns, regulatory requirements, or fraud-prevention checks), we are required to perform a KYC (Know Your Customer) verification. This is a standard compliance measure applied across the telecom industry to ensure lawful and secure use of calling services.
We understand this can be frustrating, and our support team’s intention was only to ensure service continuity while complying with regulations. We’re always happy to assist further and clarify any concerns directly.
BNESIM war eine teure Erfahrung
Ich kann die Firma nicht empfehlen. Solange es funktioniert und man den Kundendienst nicht braucht, klappt es gut. Aber sobald man den Kundendienst benötigt, weil man zum Beispiel das Handy hat wechseln müssen, klappt nichts mehr. Man wird hingehalten und Versprechungen gebrochen. Alles nur damit man wartet und wartet. Egal wie viel Daten noch verfügbar waren, man wird die nicht mehr nutzen können.
18 januari 2026
Omdöme utan inbjudan
Svar från BNESIM
Es tut uns sehr leid zu hören, dass Ihre Erfahrung mit unserem Kundenservice nicht positiv war. Das entspricht in keiner Weise dem Service-Standard, den wir anstreben, und wir bedauern die dadurch entstandene Frustration sehr.
Gern würden wir Ihren Fall prüfen und Ihnen weiterhelfen. Bitte kontaktieren Sie uns unter marketing@bnesim.com, damit unser Team die Situation überprüfen und Sie bestmöglich unterstützen kann.
Reliable and convenient
I used BNESIM many times and found it reliable and great value.
Other comparable international e-sims were more expensive. BNESIM is a great value and offers great selection for your travel needs.
The installation is pretty straight forward, and I never found any issues with activation. I normally buy an e-sim a couple of days before my trip. After I board the flight, and before I switch my cellphone to airplane mode, I normally switch service line so I could have data service as soon as I land.
I always shop around before I purchase an international e-sim. However, I always end up purchasing BNESIM for my trips.
2 november 2025
Omdöme utan inbjudan
Svar från BNESIM
Thank you so much for your kind words and for sharing your experience. We’re really happy to hear that BNESIM has been a reliable and convenient choice for your travels. Your trust and continued support truly mean a lot to us.
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