They deserve -10. Bad service/connection, no customer care and their app is deceitful. No matter what you click, it takes you where they want. I requested refund to my card, but it automatically gave... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Wir haben für unseren Thailand Urlaub drei E-SIMs bei BNESim bestellt und alles lief absolut problemlos. Die Einrichtung war super verständlich und schnell erledigt, selbst ohne Vorkenntnisse. Dir... Se mer
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This is a legit ESIM service. It uses local cellular providers for their service. I have used these esims while traveling several times now and I've had no issues. They work fine. You must follow the... Se mer
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i saw the e sim on baris’s tiktok page And after being scammed into buying turktelekom i decided to try bnesim and it was honestly the best decision the reception was amazing 5G everywhere even in sap... Se mer
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Företagsinformation
Skrivet av företaget
BNESIM is a trusted global communication provider, offering innovative solutions like eSIMs, SIM cards, travel Wi-Fi routers, international calls, SMS, and IoT services. With coverage in over 200 countries and customizable plans, BNESIM connects travelers, entrepreneurs, and businesses seamlessly worldwide. 🏆 Recognized as the World’s Best Travel SIM Provider in 2019, 2020, 2022, 2023, and 2024!
Kontaktuppgifter
Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, Hong Kong
- support@bnesim.com
- www.bnesim.com
3,9
Bra
294 omdömen
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great eSIM Solution for Europe Travel
I’m very satisfied with the Bnesim app! The eSIM made it easy to use mobile internet across Europe—fast, stable, and simple to set up.
Highly recommended for travelers!
7 april 2026
Svar från BNESIM
We’re really glad to hear that your experience with BNESIM across Europe was smooth, fast, and easy to set up. Thank you for your words and for recommending us. We hope to keep you connected on many more trips! 🌍
Svar från BNESIM
Vielen Dank für Ihr Feedback! 😊 Es freut uns sehr, dass Sie mit unserem Service zufrieden sind.
Experience of using BNESIM
Quick activation, fast speed, stable connection and competitive price.
What I love most about BNESIM is the pay-as-you-go feature. With it, I won’t waste any data. Lucky to have it!
6 april 2026
Svar från BNESIM
Thank you so much for your detailed feedback 😊
We’re really happy to hear that you enjoyed the quick activation, fast speed, and stable connection. It’s great to know that the pay-as-you-go feature made a difference for you.
Thanks again for choosing BNESIM, and we hope to keep you connected on all your future travels! 🌍
Excellent Customer Service
BNESIM never failed my expectations, always delivers an excellent hassle free customer service, I have been using them for the last two years, I never look anywhere else, the coverage is excellent, easy to install, I like the non expiry esim for my data, it is very useful, and the price is competitive.
5 april 2026
Svar från BNESIM
Thank you so much for your kind words and for your continued trust over the past two years 😊
We’re truly happy to hear that we’ve consistently met your expectations. It means a lot to us that you choose BNESIM every time.
We’ll keep doing our best to provide you with a smooth and reliable experience wherever you go 🌍
Уникални сте много съм доволен
28 mars 2026
Svar från BNESIM
Благодарим ви много за прекрасния отзив! 😊
Много се радваме, че сте доволни от услугата ни.
user id and password given not working
user id and password given not working, reported the issue to their service desk support and did not resolve the issue or refund the payment. just beware of this lousy service.
30 mars 2026
Omdöme utan inbjudan
Svar från BNESIM
We’re sorry to read your feedback and for the frustration caused.
We can see that our team shared a password reset link with you and also proceeded with the refund you requested. However, we haven’t received any further response from your side.
At the same time, our system shows that you were able to access the app and successfully install the eSIM, so everything appears to be working correctly.
ABSOLUTELY SHOCKING company
ABSOLUTELY SHOCKING company. Admitted they hadn’t set up my data. 24/7 live chat is a BOT and doesn’t help. Been waiting hours to speak to a human with NO REPLY.
Left without internet, access to money, etc in a foreign country.
WOULD NEVER RECOMMEND USING!!!!
2 april 2026
Omdöme utan inbjudan
Svar från BNESIM
We are extremely sorry that the human intervention was not as prompt as it should have been. This is certainly not the level of service we aim to provide.
We have tried reaching out to you to assist in getting your eSIM working, as based on the screenshots you shared with our support team, we identified a few settings that may have affected the connectivity:
• The signal in your area appeared to be low, which is unfortunately beyond our control
• The APN name was also entered in the Username field, which should be left blank
• You were advised to switch network mode, as Macedonia supports 3G speeds on the ONEVIP network, but it seems this step may not have been completed
We would also like to clarify that mobile data setup does not happen on our side, but it needs to be configured directly on the device.
We truly understand how frustrating it must be to experience connectivity issues while abroad, and we would still be more than happy to assist you in resolving this.
Svar från BNESIM
We’re very sorry for the delay and the inconvenience you experienced. This is certainly not the level of service we aim to provide. A refund has now been issued.
Società seria, pronta e disponibile a risolvere eventuali problemi
Nonostante un problema, si sono dimostrati disponibili e pronti a risolvere. Quindi per ora l’esperienza è stata molto positiva
30 mars 2026
Omdöme utan inbjudan
Svar från BNESIM
Grazie mille, Roger. Ci fa molto piacere sapere che, nonostante il problema, sei rimasto soddisfatto del supporto ricevuto. La tua soddisfazione è la nostra priorità. Grazie per la fiducia!
Svar från BNESIM
Thank you so much for your kind words! 😊
We’re really happy to hear BNESIM is working well for you across different countries. Safe travels! 🌍
Svar från BNESIM
We're sorry to hear about your experience.
That said, we can see that the eSIM is correctly available in your account, and the email containing the QR code was successfully delivered and opened, meaning the installation could have been completed from there.
We can also confirm that our support team replied promptly to your request, asking for additional information to assist you further, but unfortunately, we did not receive a response.
Without more details from your side, there is very little we can do to investigate or resolve the issue. We are absolutely here to help and would be more than happy to assist you if you’re able to share the requested information with us.
Works great in Saudi Arabia
Works great in Saudi Arabia, and better priced than the local sim
28 mars 2026
Omdöme utan inbjudan
Svar från BNESIM
Thank you so much for your feedback! 😊
We’re glad to hear it worked great in Saudi Arabia and that you found it better priced than local options. Enjoy your travels!
Perfect service
Perfect service. It always works everywhere. I'm extremely pleased.
Kind, engaged and helpful support.
28 mars 2026
Svar från BNESIM
Thank you for your review! It’s great to hear you’re having such a smooth experience. That’s exactly what we aim for. We really appreciate your support!
Exselent app for e-sim.network covered…
Exselent app for e-sim.network covered every were.strogly recomend
26 mars 2026
Svar från BNESIM
Thank you for your feedback! 😊
We’re really glad to hear you’re enjoying the app and its coverage. That means a lot to us. Appreciate the recommendation!
Installation seems to be not very automatic.
Installation seems to be not very clear. I thought it could be all automated and installed. I was looking for the set up and could not find anything help on line. Finally, I just tried by keying in the ICCID code and it works.
Used up quite some time to chat with the help agent to resolve the speed problem and APN correctness. I am considered as an old man going to be 78 and not so computer savvy. I think the agent tend to assume that I know some of the technical terms and set up in the mobile.
17 mars 2026
Svar från BNESIM
Hi Cheh Liang,
Thank you for your feedback, and we're sorry for the experience you had.
Unfortunately, the installation process on Android devices is not always as quick and smooth as on iPhones. Some settings are not applied automatically and may require manual configuration, and this is something that, unfortunately, is not fully in our control as it depends on the device and operating system.
That said, we completely understand how this can be frustrating , and we appreciate you taking the time to share your experience.
We’re glad to hear you were eventually able to get everything working.
Best regards,
The BNESIM Team
Unsure if they even have human support
Already waiting for the support to handle my case for over a week. I was told by the bot that a human will handle it. No updates and I can't use my sim.
17 mars 2026
Omdöme utan inbjudan
Svar från BNESIM
We're sorry to hear about your experience.
Once our AI agent opens a ticket, it is always assigned to a human agent for handling. Unfortunately, we were unable to locate your case, as we did not receive a reply to our request for additional information, which is necessary for us to investigate and assist further.
That said, we are absolutely here to help. Please feel free to reach out to us directly at marketing@bnesim.com, and we will be more than happy to look into your case and assist you.
Svar från BNESIM
Thank you so much, Jasemin.
We’re really happy to hear everything has been working perfectly for you over the past months. That’s exactly the experience we aim to deliver.
Thanks again for choosing BNESIM!
Very pleased with BNE eSim
This is the best eSim for international travel and national usage. The non expire option is great.
24 mars 2026
Svar från BNESIM
Thank you so much for your wonderful feedback, David!
We’re really happy to hear you’re enjoying both international and national usage, and especially our non-expiring plans. It’s one of our favorite features too!
Thanks again for choosing BNESIM!
Very poor support
I had an e-SIM (no expiry) that I was unable to connect to after not using it for the last 4 or 5 months. After following all the troubleshooting and advice from their website and bots, I still have no service and the 24/7 Live Chat support is not responsive after 48 hours. I'm still waiting for support and no mobile data for more than 2 days now. Their service is going downhill.
In the summer/fall of 2025, I was able to connect with a real person on Live Chat to resolve an installation issue even thought it took several hours and 3 different people to fully resolve. Not the case anymore, now they only have bots on their so called Live Chat and What's App as well.
22 mars 2026
Omdöme utan inbjudan
Svar från BNESIM
Hi Gary,
Thank you for your feedback, and we’re sorry for the experience you had.
Our team has looked into your case, and we’re glad to see that everything is now working fine. That said, we sincerely apologize that it took longer than expected to resolve your issue.
While we have introduced AI to support our customer service, we’d like to clarify that once a ticket is opened, it is always handled by a human agent. However, we’re sorry our team was not as quick as they should have been in your case. This is certainly not the level of service we aim to provide.
We also wanted to mention that our marketing team reached out to you directly but did not receive a response. We would still be very happy to connect and ensure everything continues to work smoothly for you.
Thank you again for your patience, and we appreciate your feedback.
Best regards,
The BNESIM Team
QR error only AI agent costumer service for 4 days
Paid for the esim! Got a QR code with an error and have been 4 days talking to and AI agent that keeps saying the same thing over an over again and nothing gets resolved. So if you need a esim and pay for one for 1 month expect that you won’t be able to use it if an error occurs.
22 mars 2026
Omdöme utan inbjudan
Svar från BNESIM
Hi Felicia,
We’re truly sorry that it took so long to resolve your issue. This is certainly not the level of service we aim to provide to our customers.
We can see that your eSIM has now been successfully replaced, and we hope everything is working smoothly. Our marketing team also tried to reach out to you but did not receive a response. We would still be more than happy to assist you further if needed.
Please don’t hesitate to get back in touch, we’re here to help.
Best regards,
The BNESIM Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.