The reception and all staff members are extremely supportive and kind. As a new member I'm enjoying the gym which is very light and spacious with a wide range of equipment. I've tried Onyeka's Zumba... Se mer
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Plats
Byt platsHighbury Crescent, N5 1RR London, GB
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Det här tycker kunderna
The staff at Highbury are amazing always make you feel welcome and always there to help. I was very impress when I saw them doing deep cleaning the Sauna area last night. Last week I went to Isli... Se mer
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Shoes have to be taken off before going into the changing room. But no space to take them off so people pile up in the entrance area. Cover teachers for the kids swimming were so disinterested in maki... Se mer
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I would like to thank the staff @Highbury Leisure Centre. They are always helpful and cheerful. Especially the young lady named Katy. I have a serious lung condition and whenever they see me using my... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktuppgifter
Highbury Crescent, N5 1RR, London, Storbritannien
4,3
Utmärkt
91 omdömen
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A Better, place to be...
I've been visiting Better, at Highbury Leisure Centre for a couple of months now, having left my previous gym after 15 years.
As a sexagenarian, the subsidised rates for the elderly (??? - lol), are excellent, and certainly promote attendance. Thank you, Better!
Most of the staff appear generally happy to be there (no place of work is perfect, sadly, and we all have off-day’s), but a special shout out to lovely Francis, Alfred, Rahim, and Dimitrios the manager, all of whom make me feel thoroughly welcome every time I visit. Those listed are not just effective Team Members, but they’re also thoroughly nice people too!
The equipment is well maintained and plentiful, so a wait is rarely required to use your preferred means of exertion.
Changing rooms can sometimes feel a little school like in their size/structure, and are often wet, if not sodden as users very often don't dry off properly before leaving the showers. This can make it a bit of a contortion when trying to keep clothes dry, especially socks when you’re changing.
Cleanliness is excellent, with the staff being highly receptive, and indeed reactive when informed of an issue, I.e., blocked toilet/spillage e
My only real criticism as regards Better (the brand), is that entry to the facilities closes 40 minutes before the gym actually closes. Given that paid membership, this no matter how reasonable, effectively constitutes a contract of use in English law, prohibiting me from accessing those paid-for facilities prior to the end of their business day, say for a quick shower 20 minutes before official closure, could be arguable, if not actually contestable as regards legality.
Finally, having been an active member of a 'Place of Pain' for about 35 years now, I have to say the demographic that frequents Highbury Leisure Centre, is truly bewildering, if not actually weird. Some members appear to possess a permanent scowl whilst working-out, prehaps having forgotten that they’re actually paying to be there. I smile, repeatedly, no doubt helped by the dopamine and serotonin released whilst there but then for me, Cardio is King!
Gym etiquette is also generally very poor, with bags often being taken onto the floor even though there are multiple signs instructing members to use lockers for their personal items. The regular incidence of loud animated conversations both in person, and on the telling-bone, is also highly distracting, if not just plain inconsiderate, and rude.
Overall, Better, Highbury Leisure Centre; is a generally nice gym; staffed by generally nice people; often visited by generally nice members, though with some notable exceptions.
Philip
7 augusti 2026
Omdöme utan inbjudan
Svar från Better - Highbury Leisure Centre
Hi Philip,
Thank you for taking the time to share such a detailed review of Highbury Leisure Centre.
We're delighted to hear that you've been enjoying the centre and that the membership options have provided good value. It's particularly wonderful to hear your kind words about Francis, Alfred, Rahim and Dimitrios. Creating a welcoming environment for our members is incredibly important to us, and we're pleased that their friendliness and professionalism have made such a positive impression.
We're also pleased to hear your positive comments about the equipment, maintenance standards and cleanliness of the centre. It's great to know that the team has been responsive when issues have been brought to their attention.
We appreciate your balanced feedback regarding the changing rooms, gym etiquette and access arrangements. It's clear you've taken the time to share both the aspects you've enjoyed and the areas where you feel there is room for improvement, and we value those observations.
Thank you for choosing Highbury Leisure Centre and for taking the time to recognise the efforts of the team. We're pleased to hear that, overall, you've found the centre to be a welcoming place to support your fitness journey.
Warm Regards,
Hazal
Highbury gym is the best!
Highbury gym is the best!
All the staff are amazing and couldnt be more helpful!
Love this gym!
17 juli 2026
Svar från Better - Highbury Leisure Centre
Hi David
Thank you for your review.
We are thrilled to hear that you love Highbury Gym and that our team has been so helpful and supportive.
We will be sure to share your kind words with the staff, and we hope to see you again soon!
Kind Regards
Amir
Great friendly staff
A good atmosphere not to crowded very helpful and friendly staff a good choice of machines and free weights
22 juli 2026
Svar från Better - Highbury Leisure Centre
Hi Jeb,
Thank you for your wonderful review!
We're pleased to hear that you enjoyed our atmosphere and that it wasn't too crowded.
It's also great to know that our team were very helpful and friendly, and that you enjoyed the range of equipment we offer in our gym space.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
The staff are very helpful and polite
The staff are very helpful and polite
The pool is very clean and the facilities are very easy to manage
14 juli 2026
Svar från Better - Highbury Leisure Centre
Hi Breda,
Thank you for your kind review!
We're delighted to hear that you found our team helpful and polite.
We're also thrilled that you were pleased with the cleanliness of the pool and the ease of using our facilities.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
Better gym are a great option for all…
Better gym are a great option for all your fitness needs, whether it be swimming, gym, tennis etc and the staff are always friendly.
9 juni 2026
Svar från Better - Highbury Leisure Centre
Hi Paul
Thank you for your review.
It is great to know that you are enjoying the range of facilities we offer, from swimming to the gym and tennis at Highbury Leisure Centre, and we are very pleased to see our team has made a positive impression with their friendliness!
We hope your experience continues.
Kind Regards
Amir
Great baby swim class
Great baby swim class! Lots of toys, natural daylight, relaxed atmosphere and helpful guidance from the teacher. Exactly what our water-shy toddler needed. Highly recommend
1 juli 2026
Svar från Better - Highbury Leisure Centre
Hi Catherine,
Thank you for your lovely feedback! We’re so pleased to hear you and your toddler enjoyed the baby swim class and found the environment welcoming and supportive.
It’s great to know the relaxed atmosphere, toys, and guidance from the teacher helped build your child’s confidence in the water. Your recommendation means a lot to us. We hope to see you both again soon.
Warm Regards,
Hazal
Accepting non discriminatory space
Accepting non discriminatory space, great variety of equipment and plenty of machinary
9 juni 2026
Svar från Better - Highbury Leisure Centre
Hi Rachel,
Thank you for your lovely review!
We're thrilled to hear that you're loving the community we've created with our members.
It's also great to know that you appreciate the range of facilities we offer.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Great welcome from desk staff for my…
Great welcome from desk staff for my first visit. Everything was explained. Whole place is spotlessly clean and well maintained.
1 juni 2026
Svar från Better - Highbury Leisure Centre
Hi Mark,
Thank you for your lovely review!
We're thrilled that you received a great welcome from our team during your first visit, and everything was thoroughly explained to you.
It's also amazing that you appreciate our cleanliness and find our facilities well-maintained.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Great experience
Great experience! I take my kids swimming at Highbury Fields, the staff is kind and very helpful. The swimming pool and facilities are very clean. Will recommend 100%
27 maj 2026
Svar från Better - Highbury Leisure Centre
Hi Andreita
Thank you for your review and recommendation!
We are pleased to know that you and your children enjoy swimming at Highbury Fields, and it is wonderful to see that the centre is well-maintained by the team!
We hope to see you again soon!
Kind Regards
Amir
Happy place to be
Happy place to be. I come 3 times a week here. The staff is friendly and the centre is clean,
27 maj 2026
Omdöme utan inbjudan
Svar från Better - Highbury Leisure Centre
Hi Ayse,
Thank you for your wonderful review!
We're delighted to hear that you find our Highbury Leisure Centre a happy place to be, and that you're a regular member with us.
It's amazing to know that our team have been so friendly and that you appreciate our cleanliness.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Staff are super helpful .
Staff are super helpful .
Pool and changing rooms are modernised. Lovely atmosphere .
20 maj 2026
Svar från Better - Highbury Leisure Centre
Hi Ned
Thank you for your review.
We are very pleased to see that the staff at Highbury Leisure Centre have been able to assist with your enquiries and are creating a lovely atmosphere!
It is also great to know that the centre is in great condition!
Kind Regards
Amir
I used better so many years I love…
I used better so many years I love staff good hospitality more freedom and security all in all the service.
13 maj 2026
Svar från Better - Highbury Leisure Centre
Hi Serawit,
Thanks for your review.
We are so pleased to hear that the staff at Highbury Leisure Centre have provided such great hospitality!
Warm Regards
Hazal
Member of staff very welcoming and…
Member of staff very welcoming and helpful. The swimming instructors, very engaging with the children and they are always on time.
The Pool is very clean. I couldn’t ask for more.
27 april 2026
Svar från Better - Highbury Leisure Centre
Hi Akberet
Thanks for your review.
We appreciate you awarding us 5 stars.
It is great to hear that you are enjoying the Highbury Leisure Centre, and we look forward to welcoming you back soon.
Kind Regards
Rachel
Friendly staff helpful approachable clean
Friendly staff helpful approachable
Willing to help clean
Nice and bright atmosphere
19 april 2026
Svar från Better - Highbury Leisure Centre
Hi F.A
Thank you for your review.
It is great to see that you are having an all round great experience at Highbury Leisure Centre, and we are very pleased to see that the staff are creating a friendly environent and clean facilities!
We will be sure to pass your feedback on, and we hope to see you again soon!
Kind Regards
Amir
Better gym is doing a good job with…better gym
Better gym is doing a good job with it’s customers haptwith the service.
22 april 2026
Svar från Better - Highbury Leisure Centre
Hi Ronnie
Thank you for your review.
We are so delighted to hear that you are enjoying Highbury Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Rachel
The facilities are good
The facilities are good, staff friendly, my only complaint is I find the online facilities hard to navigate, there should be face to face help for filling in forms
14 april 2026
Svar från Better - Highbury Leisure Centre
Hi Ms Carole
Thank you for your review.
We are pleased to hear that you are enjoying the facilities at Highbury Leisure Centre, and we appreciate your feedback about the online facilities.
If you require help with the website or app, please reach out to our Customer Service Team. We will be happy to help.
Kind Regards
Amir
There is no many instructors around to…
There is no many instructors around to ask about machines.
There are too many people sitting idle on the machines while just browsing there mobiles; not the most encouraging image!!!!
The gym helps me to increase my mobility following a total knee replacement but don't feel confident enough to use other machines -aside from the ones suggested by physiotherapist at hospital - because of lack of instructors to provide guidence
6 april 2026
Svar från Better - Highbury Leisure Centre
Hi Julia,
Thank you for your review!
It’s great to hear that our gym at Highbury Leisure Centre has been supporting your mobility following your knee replacement, and we’re pleased to be part of your recovery journey.
We’re sorry to hear, however, that you haven’t felt confident using other equipment due to a lack of available instructors.
We understand the importance of having someone visible at the time for further assistance, we also offer gym inductions if you want to schedule a time to have one of our staff walk you through the facilities we have and how to use this.
Your comments about members occupying machines while not actively using them are also noted.
We understand how this can affect both access to equipment and the overall atmosphere, and we’ll be sharing this with the wider team for further review.
If you’re open to it, we’d strongly encourage you to speak with a member of the team during your next visit.
Thank you again for your honest feedback!
Warm Regards,
Kaisha
First day at this centre
First day at this centre. Well, probably not the warmest welcome I’ve ever had, especially after mentioning that it was my first time…
Then the lockers are a bit old-school, as you need a £1 coin (which I didn’t know, and I didn’t have one). I had to go back to reception, where I was told I could buy a token… thanks! In the end, the lady agreed to lend me one after I explained that I wasn’t aware of this system. But honestly, considering the membership price, you’d expect more modern lockers (with a code).
My gym session went well. There wasn’t much waiting for the machines. Everything seems to be in good condition and clean. I had the chance to chat with a staff member in the gym area, and that was very positive.
The changing rooms are decent too. Note that there’s no soap in the showers (again, given the membership price… it could have been included…).
Overall, it was a first day of discovering and getting settled, which in the end went well.
We’ll see how it goes in the future…
14 april 2026
Svar från Better - Highbury Leisure Centre
Hi Julien,
Thank you for sharing your review!
We’re sorry to hear that your welcome didn’t feel as warm as it should have, especially on your first day.
We also understand your frustration regarding the locker system.
Please note that this information is available on our website under the 'Prices' section, but we understand that you may not have been aware of this beforehand.
It’s great to hear that you found the gym floor clean, well-maintained, and not overcrowded, and that your interaction with a member of the gym team was a positive one.
Thank you as well for your comments about the changing rooms and shower facilities.
We’re glad that, overall, your first day ended on a positive note, and we hope that we can improve your future visits.
Thank you for your feedback!
Warm Regards,
Kaisha
APPALLING APP 4RM JUNE 01ST 2023 REMAINS…
APPALLING SINCE JUNE01ST 2023 REMAINS NOT CUSTOMER FRIENDLY CRAP BOOKING APP(FAILED/MISTAKES BOOKING) AGAIN TODAY EASTER APRIL 03,2026"NOT GOOD FRIDAY" 11:30AM NO SHOW TUTOR GROUP WAITING APRIL
3 april 2026
Omdöme utan inbjudan
Svar från Better - Highbury Leisure Centre
Hi Valerie,
Thanks for your review!
We're sorry to hear that you've been experiencing issues with our Better UK App, and would like to find out more.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
Thank you for your feedback!
Warm Regards
Kaisha
Trainers and customers quitting Better due to horrendous fake rip off music
I can't believe that customers were not consulted at all about the decision to stop playing authentic music at all Better gyms from March 2026. As a social enterprise, it is deeply sad that Better has actively chosen to avoid paying royalties to musicians and instead chosen to pay for fake rip offs. At best, this seems misaligned with Better's social values and at worst, immoral. It is having a huge negative impact on the enjoyment of exercise classes and I am aware of several trainers and customers who already have or are planning to quit. There must be better ways to save money. Please reverse this awful decision
25 mars 2026
Omdöme utan inbjudan
Svar från Better - Highbury Leisure Centre
Hi Caroline,
Thanks for your review!
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
Warm Regards,
Kaisha
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