We had our upgrade today with Ryan. Great guy, called when on his way, did not disturb us at all and got on with the install. Went through new features and suggested different options to help us. H... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
from the moment Lee arrived he was pleasant and explained the process he was going to do clearly and precisely. The work ethics of Lee are to be admired and many people could learn a lot by following... Se mer
Time was taken from the start to see exactly what are needs are and explain what Better can offer. Once agreed, the install date was arranged (only 2 days wait). Oli the technical engineer was great.... Se mer
Lee is a nice engineer. Very helpful and explained the system fully. Provided full training. Set up the system fully. Sorted out any issues or queries fully.
Företagsinformation
Skrivet av företaget
At Better, we’re passionate about business communications, continuity, collaboration, and productivity. That means we’re also dedicated delivering Better service, support, and reliability – and making business phone systems and internet easier and more convenient for our clients. We also know that future-focused businesses deserve future-ready solutions like WhatsApp integration, call recording, on-hold marketing, remote working solutions, and call reporting. That’s Better.
Kontaktuppgifter
Better, 80 Holdenhurst Road,, BH8 8AQ, Bournemouth , Storbritannien
- 03301183069
- CustomerService@better.co
- better.co
4,8
Utmärkt
368 omdömen
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Richard came to site today
Richard came to site today - cannot fault the customer service.
17 april 2026
Omdöme utan inbjudan
Training was great
Training was great, Lee made it super easy to understand.
17 april 2026
Omdöme utan inbjudan
Horrendous company to deal with
Horrendous company to deal with
We have been with this ‘company’ for three months. We are on your database before you start denying it !
The experience has been a shambles from the start. Our phone lines still having issues so we are missing calls from clients. Ware paying much more now that we were before for a sub standard service . Supposed to be doing rebates to get reduction in bills as agreed before signing contract but Better never respond to phone calls or emails
Stay well away . These inflated costs will cripple my business . Look at all the other 1 star reviews and all tell a similar story
Positive. Reviews seem to spring us like clockwork whenever there’s a bad review . Trustpilot should be investigating the validity of the 5 star reviews .
8 april 2026
Omdöme utan inbjudan
Great service, very professional
Lee Dale was very professional and delivered a great service
15 april 2026
Omdöme utan inbjudan
Lee is a nice engineer
Lee is a nice engineer.
Very helpful and explained the system fully.
Provided full training.
Set up the system fully.
Sorted out any issues or queries fully.
15 april 2026
Omdöme utan inbjudan
Tom was very pleasant to deal with
Tom was very pleasant to deal with, well informed about the product and very helpful with set up and any questions we had
15 april 2026
Omdöme utan inbjudan
So relieved I checked the other 1 star reviews
Very very very bad experience
Close to two hour sales hustle from one of their sales agents. No paperwork in sight . Try and get you to sign up without reading the terms. In the end I told the agent to leave. 2 hours wasted
Read all the other 1 star reviews and thank goodness I didn’t sign up
Also, I’ve just noticed that whenever there’s a negative review for this company , two or three positive reviews mysteriously appear
Laughable!
6 april 2026
Omdöme utan inbjudan
Svar från Better
Hi Ali,
We’re currently unable to match your name to our customer database. We’ve previously received reviews from competitors or former employees, so we want to ensure we respond accurately and fairly.
If you are a genuine customer, please update your review to include a business name or customer name we can match.
Once we have this information, we’ll be able to reach out directly and work to resolve any issues you may be experiencing.
Kind regards,
Customer Service Team
We had our upgrade today with Ryan
We had our upgrade today with Ryan. Great guy, called when on his way, did not disturb us at all and got on with the install. Went through new features and suggested different options to help us. He also sorted out a PC that wouldn't connect and tidied up many wires that were that all over the desk. Very happy customer and highly recommend. Thank you!
14 april 2026
Omdöme utan inbjudan
Dishonest Company
Terrible company. They try taking my money . They don’t give agreements . They take money. Too much money. They charge me more than sales guy said. They are very bad peoples They say I’m now in 7 year contract . The sales man said it was 18 month contract. Hidden charges for renting equipment . Please do not use this company . Use a reputable telecoms company . I am now seeking legal advice
Another observation . Whenever this company receive a bad review . 2/3 good reviews miraculously appear straight after the same day
STAY AWAY . This mistake will cost my company thousands
CHECK OUT ALL THE OTHER 1 STAR REVIEWS. Lots od people taking legal Advice after dealing with this company
7 april 2026
Omdöme utan inbjudan
Svar från Better
Hi Paul Daniels,
This is the third one‑star review we’ve received from accounts using the names of well‑known public figures. At present, we’re unable to match your name to our customer database.
We have previously received reviews from individuals who were not customers, so we want to ensure our response is accurate and fair.
If you are a genuine customer, could you please update your review to include a business name or customer reference we can verify?
Once we have this information, we’ll be happy to reach out directly and work with you to resolve any issues you may be experiencing.
Kind regards,
Customer Service Team
Richard was very helpful with updating…
Richard was very helpful with updating our phone systems. Very professional and friendly.
14 april 2026
Omdöme utan inbjudan
Tom Parr was excellent
Tom Parr was excellent. He explained everything throughout the time he was carrying out the install.
Very friendly,
13 april 2026
Omdöme utan inbjudan
great service with Lee
great service with Lee , turned up on time and was very professional , got the job done
10 april 2026
Omdöme utan inbjudan
Richard came to install the phones all…
Richard came to install the phones all installed quickley and efficiently. Clear training and very knowledgeable.
Great customer service
8 april 2026
Omdöme utan inbjudan
BETTER than "BETTER"
from the moment Lee arrived he was pleasant and explained the process he was going to do clearly and precisely. The work ethics of Lee are to be admired and many people could learn a lot by following his ways of explaining how everything works.
An absolute Superb member of your team.
8 april 2026
Omdöme utan inbjudan
Lee was absolutely fantastic
Lee was absolutely fantastic, explained everything clearly and was very professional. Looking forward to using the new phone system. Thanks Lee
8 april 2026
Omdöme utan inbjudan
Mis-sold and completely misled – avoid.
We are extremely disappointed with our experience with Better Phones and feel we have been completely mis-sold.
We were clearly told on multiple occasions that our monthly costs would be no more than £163 and fully inclusive. We have since been charged significantly more, with additional costs only revealed after signing.
We were also told the contract was 18 months, but it is actually 7 years — something we would NEVER have agreed to, especially as our business lease is only 5 years.
We were further misled regarding Starlink, which we were told would be included, only to find out it is limited and will cost us more after 18 months.
On top of this, the phone system itself has been unreliable — calls cutting out and running extremely slow, which is unacceptable for a business relying on customer communication.
We also have serious concerns about documentation, as we have seen signatures applied to documents that were not signed.
As new business owners, we feel completely taken advantage of. This situation has caused significant financial stress and disruption to our business.
We are now in the process of escalating this matter further.
We would strongly advise other businesses to proceed with extreme caution.
8 april 2026
Omdöme utan inbjudan
Richard installed the phones quickly…
Richard installed the phones quickly and efficiently.
8 april 2026
Omdöme utan inbjudan
Lee came to install the phones
Lee came to install the phones, everything was set up, great training
7 april 2026
Omdöme utan inbjudan
Stay well clear
You should be able to leave zero stars
Just had the ‘sales’ person finally leave my office after a two hour hard sell. Literally couldn’t get him to leave the office. Very intimidating sales strategy employed by the company
Wanted my bank details before he would send the contract . Refused to hand over bank details
Just reads the other 1 star reviews and seems a similar story
Do not use this company our you’ll be tied in knots. 7 year contracts and ludicrously high monthly fees
Avoid !
2 april 2026
Omdöme utan inbjudan
Svar från Better
Hi Kevin,
This is the 2nd one‑star review we’ve received from names which are ex‑England professional footballers.
We’re currently unable to match your name to our customer database. We’ve previously received reviews from competitors or former employees, so we want to ensure we respond accurately and fairly.
If you are a genuine customer, please update your review to include a business name or customer name we can match.
Once we have this information, we’ll be able to reach out directly and work to resolve any issues you may be experiencing.
Kind regards,
Customer Service Team
We had our new phones and internet…
We had our new phones and internet installed today. Everything went very smoothly. The phone system is very simple to use and Lee explained everything well
2 april 2026
Omdöme utan inbjudan
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