The reception and all staff members are extremely supportive and kind. As a new member I'm enjoying the gym which is very light and spacious with a wide range of equipment. I've tried Onyeka's Zumba... Se mer
Företaget har svarat
Plats
Byt platsHighbury Crescent, N5 1RR London, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The staff at Highbury are amazing always make you feel welcome and always there to help. I was very impress when I saw them doing deep cleaning the Sauna area last night. Last week I went to Isli... Se mer
Företaget har svarat
Shoes have to be taken off before going into the changing room. But no space to take them off so people pile up in the entrance area. Cover teachers for the kids swimming were so disinterested in maki... Se mer
Företaget har svarat
I would like to thank the staff @Highbury Leisure Centre. They are always helpful and cheerful. Especially the young lady named Katy. I have a serious lung condition and whenever they see me using my... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktuppgifter
Highbury Crescent, N5 1RR, London, Storbritannien
4,3
Utmärkt
91 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very busy not good customer service
Very bust not good customerservice toomany stuff and ...
6 mars 2026
Svar från Better - Highbury Leisure Centre
Hi Soodabeh,
Thank you for your review!
We're sorry to hear that you feel you didn't receive good customer service during your recent visit.
We welcome any further feedback you may have regarding this.
Warm Regards,
Kaisha
Svar från Better - Highbury Leisure Centre
Hi Nicole,
Thanks for your review.
We are so pleased to hear that you are enjoying Highbury Leisure Centre!
Warm Regards
Hazal
Friendly, welcoming and enjoyable…
Been going here for just over a year now and really loving it. The gym is great with a range of different equipment and really enjoy the classes they have to offer too. The staff are very friendly and welcoming. Ania is an amazing class instructor always so lovely, happy and full of energy, really enjoy her classes. There is something for everyone here, at all different fitness levels.
22 februari 2026
Omdöme utan inbjudan
Svar från Better - Highbury Leisure Centre
Hi Demi,
Thank you so much for your wonderful review!
We’re delighted to hear that you’re enjoying the range of equipment and classes we offer at Highbury Leisure Centre.
We're thrilled that you've felt welcomed by the team during your visits.
Ania will be thrilled to know that you appreciate the fantastic energy she brings to her classes, and we’re so pleased that they’ve made a positive impact on your experience with us.
We're happy that you feel there’s something for everyone, whatever their fitness level.
Thank you again for your recommendation, and we really appreciate your continued support!
Warm Regards,
Kaisha
I absolutely LOVE living near this…
I absolutely LOVE living near this leisure centre — it’s honestly the heartbeat of the community. I’m there so often I feel like I should have my own locker!
The staff are genuinely lovely — welcoming, friendly, and always smiling — but I have to give a massive, glitter-covered shout-out to Anya. She is an absolute STAR. The MARVELLOUS instructor. The bringer of energy. The queen of “just one more sprint!” Her spin classes are brilliant, high-energy, and ridiculously fun. You leave sweaty, slightly wobbly… and somehow already looking forward to the next one.
Give the spin a go - fun, great music, and just the right mix of “I can do this!” and “why did I sign up for this?!” — in the best possible way.
Couldn’t recommend it more. Total community gem. 🌟
22 februari 2026
Omdöme utan inbjudan
Svar från Better - Highbury Leisure Centre
Hello Helen,
Thank you so much for taking the time to share your wonderful review with us.
We're thrilled to hear how much you’re enjoying the facilities, especially the fitness classes at Highbury Leisure Centre, and that our staff have been so welcoming and friendly.
We’ll definitely make sure to pass on your lovely comments to Anya.
Kind regards,
Jasmine.
Really good introduction session
Really good introduction session: discussing goals, advising which machines to start with and then shown how to setup.
Also given advice about peak times to avoid.
2 februari 2026
Svar från Better - Highbury Leisure Centre
Hi Mr Wildridge,
Thank you so much for your kind feedback.
We’re really pleased to hear you enjoyed your introduction session and found the advice helpful.
We’ll be sure to pass your comments on to the team at Highbury, who’ll be delighted to hear this.
We look forward to seeing you again soon!
Svar från Better - Highbury Leisure Centre
Hi Paul
Thank you for your review.
It is great to see that you are enjoying the facilities at Highbury Leisure Centre, and we hope you reach your health and fitness goals with us!
Kind Regards
Amir
Doretta
The reception and all staff members are extremely supportive and kind.
As a new member I'm enjoying the gym which is very light and spacious with a wide range of equipment. I've tried Onyeka's Zumba which was high energy and fun. I also enjoyed Elena's Pilates class calm and relaxing. I hope to try other classes e.g body conditioning and Yoga. Swimming also available. The gym community are very friendly and helpful.
12 december 2025
Svar från Better - Highbury Leisure Centre
Hi Doretta
Thank you for your review.
We are very pleased to hear you’re enjoying the gym, classes, and friendly atmosphere.
Thank you also for your kind feedback about our staff, Onyeka’s Zumba, and Elena, we will be sure to pass this on.
We look forward to seeing you in more classes soon!
Kind Regards
Amir
The whole equipment is been replaced…
The whole equipment is been replaced with the new and advanced equipment
14 december 2025
Svar från Better - Highbury Leisure Centre
Hi Elif
Thank you for your review.
We are very pleased to see that the new gym equipment is to your liking, and we hope you reach your health and fitness goals with us!
Kind Regards
Amir
Very very helpful staff and all that I…
Very very helpful staff and all that I need at a very good cost,extremely happy with all the centre offers 😀
5 december 2025
Svar från Better - Highbury Leisure Centre
Thank you very much for this great feedback, Mark.
We are very happy to hear that you are enjoying your time at Highbury Leisure Centre.
It’s always a pleasure when the hard work of our team is noticed and appreciated!
Svar från Better - Highbury Leisure Centre
Hi Mr Martin,
Thank you for your incredible feedback!
We're so delighted to hear that you're enjoying your experiences with us.
Warm Regards,
Kaisha
Great services and amazing and very…
Great services and amazing and very helpful members of staff.
22 oktober 2025
Svar från Better - Highbury Leisure Centre
Hi Zak
Thank you for your review,
We are delighted to hear that you are enjoying the facilities at Highbury Leisure Centre and that the staff have been able to assist when needed!
Kind Regards
Amir
There’s a lack of bathroom including…
There’s a lack of bathroom including the facilities required for disabled people in these areas.
The bathrooms are usually very dirty and the floor is covered with long hair.
30 september 2025
Svar från Better - Highbury Leisure Centre
Hello Mehrnaz
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience at Highbury Leisure Centre, especially regarding the cleanliness and accessibility of the bathroom facilities.
We understand how important it is for all areas of our centres to be clean, safe, and inclusive for everyone. Your comments have been shared with the local management team, and we’re taking steps to ensure the facilities are thoroughly cleaned and better maintained. We're also reviewing the accessibility features to make sure they meet the needs of all our customers.
Thank you again for your feedback—it helps us improve.
Svar från Better - Highbury Leisure Centre
Hi Namgal,
Thanks for your review.
We are so pleased to hear that the staff at Highbury Leisure Centre have been so helpful!
Warm Regards
Hazal
Fun, engaging and effective fitness lessons
Some excellent fitness classes with dedicated instructors and good, clean facilities. I highly recommend boxfit and body conditioning. The centre provides all equipment needed. Later sessions would be welcome.
28 augusti 2025
Svar från Better - Highbury Leisure Centre
Hello Alejandra,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying the facility in our Highbury Leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Many Thanks
Aaiasa
Warm Regards
The staff at Highbury corner N1…
The staff at Highbury corner N1 Islington gym are the best . One of the senior staff Francis, she is very helpfull & kind. I am completely new to the gym experience, she and her staff guided me along & made me feel welcome . Love it
16 juli 2025
Svar från Better - Highbury Leisure Centre
Hello Customer,
Than you for your comments and feedback.
I will pass on your comments to Francis.
Kind Regards.
I have mental health problems I’m…
I have mental health problems I’m forgetting things and I’m new in this central & one day happen I want in suit &I’m changing clothes I don’t now that people can’t change her and put deodorant and one of stuff come which one she come over me she saying rudely hi you, don’t change her and you have out door shoes her & you putting deodorant everywhere because I don’t know that I said to her next time I’m not changing her & when where I’m going in centre she look rudely to me & she is not help full with disabled persons
17 juli 2025
Svar från Better - Highbury Leisure Centre
Hi Sanjay,
Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you faced during your visit. Your comfort and respect are very important to us, especially when supporting individuals with mental health challenges and disabilities. We apologise if any of our staff came across as rude or unhelpful—that is not the experience we want anyone to have.
We appreciate you bringing this to our attention, and we will make sure to address this with our team to improve how we assist all our visitors. If you’d like, please feel free to reach out privately so we can better understand your concerns and support you more effectively next time.
Kind regards,
Charmaine
Good clean and well meantained
9 juli 2025
Svar från Better - Highbury Leisure Centre
Hi Hussein,
Thank you so much for your kind words! We’re glad to hear you found everything clean and well maintained. We look forward to welcoming you again soon!
Warm regards,
Charmaine
Pool very busy even on off peak hours
I work away often and always have to pay a new membership charge when I use Better again on my return even though I've been a member for 20+ years.
Also highbury pool is over busy even on off peak times which makes it hard to get a satisfactory swim. I will use another location or provider next time I'm back in the UK.
1 juli 2025
Svar från Better - Highbury Leisure Centre
Hi Angel,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience. We truly value the loyalty of our long-term members, and we understand your frustration with the membership charges when returning after being away. We're actively reviewing our membership options to make sure they reflect the needs of all our valued members, especially those with longstanding loyalty like yours.
Regarding the congestion at Highbury Pool, we understand how important it is to enjoy a relaxed and satisfactory swim, especially during off-peak times. We're continuously working to improve the experience for all of our members, including reviewing pool capacity and scheduling to provide better availability.
Thank you for taking the time to provide your feedback.
We hope to welcome you back soon!
Best regards,
Charmaine
The staff were very friendly and…
The staff were very friendly and helpful at reception.
10 juni 2025
Svar från Better - Highbury Leisure Centre
Hi Martin
Thank you for your review.
We are very pleased to see that the staff at the Highbury Leisure Centre are creating a friendly environment and have been able to help with your queries.
If you have any further questions, please do dont hesitate to ask.
Kind Regards
Amir
good
Good customer service at the front desk, not taking cash is annoying. also the changing and health suite could be cleaner and freshened up
26 maj 2025
Svar från Better - Highbury Leisure Centre
Hi George,
Thank you for your feedback.
We're glad to hear you had a positive experience with our front desk team at the Highbury Leisure Centre. Providing great customer service is very important to us. We understand the frustration around not accepting cash and appreciate you sharing your thoughts. We're also taking note of your comments regarding the cleanliness of the changing and health suite areas, and will pass this on to the relevant team for review and improvement. Your input helps us get better, and we hope to welcome you again soon.
Kind regards,
Charmaine
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.