Lovely, helpful staff. However no spin bike which is crucial in managing my health condition. Please invest in more spin bikes for the gym area or allow gym members access to the spin bikes without... Se mer
Företaget har svarat
Plats
Byt platsOff waterhall Road, CF5 3LL Fairwater, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is the first time that I have joined a exercise class of any kind and all of the instructors that I have had contact with have been very good at explaining everything to me and made me feel very... Se mer
Företaget har svarat
Very kind and helpful staff. I use the swimming pool, the gym and soft play. I am yet to attend a fitness class, but I'm looking forward to it as it provides a good sense of community whilst looking a... Se mer
Företaget har svarat
Happy to chat over the phone. Too busy right now. Excellent “front of house” people at Fairwater Leisure Centre plus excellent instructors.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktuppgifter
Off waterhall Road, CF5 3LL, Fairwater, Storbritannien
4,4
Utmärkt
45 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Better - Fairwater Leisure Centre
Hi Richard,
Thank you for your lovely review!
We're so happy that you're enjoying the set-up of our gym space, as well as the facilities we have in it.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
This organisation has changed my life
This organisation has changed my life. Staff are so competent, supportive and motivational.
8 juli 2026
Svar från Better - Fairwater Leisure Centre
Hi Alyson
Thank you for your review.
We are very pleased to hear that your experience has had such a positive impact and that our team have been supportive and motivating throughout.
We hope you continue to reach your health and fitness goals with us, and we will be sure to pass your feedback on!
Kind Regards
Amir
Everything so easy
30 juni 2026
Svar från Better - Fairwater Leisure Centre
Hi
Thank you for your review.
We are very pleased to see that everything is so easy and we hope this continues!
Kind Regards
Amir
Svar från Better - Fairwater Leisure Centre
Hi Ted
Thank you for your review.
We are very pleased to know that you have had a great experience at Fairwater Leisure Centre and that the staff have been able to assist during your first gym session!
We hope that you reach your health and fitness goals with us!
Kind Regards
Amir
Staff are extremely helpful and…
Staff are extremely helpful and enthusiastic in delivery of classes
30 mars 2026
Svar från Better - Fairwater Leisure Centre
Hi Sally-Anne,
Thanks for your review.
We are so pleased to hear that the staff at Fairwater Leisure Centre have been so supportive!
Warm Regards,
Azaria
Easy booking
Easy to book swimming lessons & great teacher who spent the time to assess my daughter to ensure she was in the correct stage
3 mars 2026
Svar från Better - Fairwater Leisure Centre
Hi S
Thank you for your review.
It is great to see that you found the registration process easy to navigate, and we are very pleased to know that the swim instructor was able to work with your daughter to find out which lesson is best suited!
We hope your daughter enjoys the swimming lessons and reaches her goals with us.
Kind Regards
Amir
New Gym member
Had an induction with Dylan from Fairwater, he was friendly and informative, I did not do much that day but look forward to using the gym and swimming pool
23 februari 2026
Svar från Better - Fairwater Leisure Centre
Hi Denise,
Thanks for your review.
We are so pleased to hear that you had such a great induction with Dylan at Fairwater Leisure Centre!
We look forward to seeing you in centre again soon!
Warm Regards
Hazal
Better Fairwater Review
They have a good variety Of equipment to be used at the gym and they also provide you with inductions if it's your first time there
7 augusti 2025
Svar från Better - Fairwater Leisure Centre
Hi Meghan
Thank you for your review.
It's wonderful to hear that you appreciate the variety of equipment at Fairwater Leisure Centre.
Additionally, if you would like a gym induction, please use the Better App or website to book this in!
Please find the link below to check availability.
Bookings | Choose a Sub Activity (https://bookings.better.org.uk/location/fairwater-leisure-centre/gym-inductions)
Kind Regards
Amir
Tom loves the teachers they were so…
Tom loves the teachers they were so welcoming and friendly. He loves going swimming
15 februari 2026
Svar från Better - Fairwater Leisure Centre
Hi Kimberley,
Thank you for your wonderful feedback!
We're thrilled to hear that Tom loves going swimming, as well as his swim teachers at our Fairwater Leisure Centre.
It's great to know that they've been so welcoming and friendly during your visits.
We can't wait to see you both again!
Warm Regards,
Kaisha
Need spin bike access
Lovely, helpful staff. However no spin bike which is crucial in managing my health condition. Please invest in more spin bikes for the gym area or allow gym members access to the spin bikes without having to book a class. This non weight bearing exercise is a very important part of managing many musculoskeletal conditions. Thank you
10 februari 2026
Svar från Better - Fairwater Leisure Centre
Hello Mel,
Thank you for your comments and feedback.
I have passed on your comments and feedback to the centre manager to review.
Kind regards
Variety of courses on offer
Staff are extremely helpful. Variety of good courses on offer.
22 januari 2026
Svar från Better - Fairwater Leisure Centre
Hi Betty,
Thank you for your amazing review!
We're so happy to hear that the staff have been helpful at our Fairwater Leisure Centre.
It's also great to know that you appreciate the variety of good courses.
Warm Regards,
Kaisha
Svar från Better - Fairwater Leisure Centre
Hi Ian
Thank you for your review.
It is great to see that you are enjoying the facilities at Fairwater Leisure Centre and that the staff have been able to help when needed!
Thank you for choosing Better, and if you have any further questions, please do not hesitate to ask.
Kind Regards
Amir
Could be better!
Needs a refurb. Tiles falling off ceiling, mirrors smashed. Tv's not working
10 november 2025
Svar från Better - Fairwater Leisure Centre
We appreciate you providing us with this valuable feedback, Richard.
This helps us improve. We apologise that you have not had a positive experience with us and hope we can do better.
Lovely smallish gym with a good…
Lovely smallish gym with a good selection of machines and weights. Enough for the average person looking to tone and keep fit. But it doesn't attract the muscle types, which is perfect for me.
22 oktober 2025
Svar från Better - Fairwater Leisure Centre
Hi Bryan
Thank you for your review.
It is great to see that you are enjoying the gym facilities at Fairwater Leisure Centre, and we hope you reach your health and fitness goals with us.
Kind Regards
Amir
Happy to chat over the phone
Happy to chat over the phone. Too busy right now. Excellent “front of house” people at Fairwater Leisure Centre plus excellent instructors.
19 oktober 2025
Svar från Better - Fairwater Leisure Centre
Hi Robert
Thank you for your review.
It is great to see the staff at Fairwater Leisure Centre have been able to assist with your enquiries, and the Fitness Instructors are providing great classes!
Thank you for choosing Better.
Kind Regards
Amir
Svar från Better - Fairwater Leisure Centre
Hi Rachel,
Thank you for your lovely feedback!
We’re glad to hear you had a fantastic first swimming lesson!
We hope you continue to progress and enjoy your lessons with us.
Warm Regards,
Kaisha
Good gym in Fairwater
Good gym in Fairwater. Friendly staff, well maintained and very clean! 🙌🏻
15 oktober 2025
Svar från Better - Fairwater Leisure Centre
Hi Mr Harries
Thank you for your review.
It is great to see you are enjoying your experience at the Fairwater Leisure Centre, and that you have had the opportunity to meet the friendly staff!
We hope you continue to enjoy the facilities and thank you for choosing Better.
Kind Regards
Amir
Haven't used the gym for a number of…
Haven't used the gym for a number of years because of caring duties but am now glad I've got to it. The set up is similar to what I remember and it is excellent
17 september 2025
Svar från Better - Fairwater Leisure Centre
Hello Leslie,
Welcome back. !
Thank you for your comments.
Kind regards.
Gym left to rot by Better UK
This is a former council leisure centre that has been taken over by a private company - Better UK.
Better have left the gym to rot to the point of containing many serious health hazards - namely, nearly every ceiling tile has damp and mould, and nearly every piece of equipment is in a rusty and dangerous condition.
There are so many problems that this is clearly the result of many years’ worth of neglect and disinvestment.
Despite all that they have the audacity to charge £40 per month for a basic gym membership. Clearly Better are siphoning money out of the centre until it rots into oblivion, at which point they will probably abandon it.
On the positive side the staff are helpful and professional and do a good job and the gym is always clean.
Ps I am going to pre-empt any PR spin in the reply by highlighting the following:
• Not paying dividends doesn’t mean money isn’t extracted through inflated salaries, consultancies, or admin overhead.
• Calling an organization a “social enterprise” is often used to project virtue, while operations may still be opaque, inefficient or exploitative.
• “Reinvesting in the community” is only meaningful if you can actually see and feel those investments — otherwise, it’s PR spin.
Please don’t ask me to disbelieve the evidence of my own eyes. Your gym is in an abysmal state.
3 augusti 2025
Omdöme utan inbjudan
Svar från Better - Fairwater Leisure Centre
Hi Mike
Thank you for your review,
We are sorry to hear you are unhappy with the facilities at the Fairwater Leisure Centre.
We have passed your feedback on to the management team to review.
Kind Regards
Amir
Very kind and helpful staff
Very kind and helpful staff. I use the swimming pool, the gym and soft play. I am yet to attend a fitness class, but I'm looking forward to it as it provides a good sense of community whilst looking after my physical and mental well being.
15 juli 2025
Svar från Better - Fairwater Leisure Centre
Good Evening Kimberley,
Thank you so much for your kind words!
We're thrilled to hear you’re enjoying the swimming pool, gym, and soft play areas at the Fairwater Leisure Centre. We’re confident you’ll love the fitness classes too—they’re a great way to connect with others and boost both physical and mental well-being.
We look forward to seeing you in class soon!
Kind regards,
Charmaine
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.