I have been ordering tiles from Ella who manages Bert and May’s Clifton showroom for several months and am hugely impressed and grateful for her fantastic service. Cheerful, polite, pro active and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Having previously purchased a whole batch of reclaimed tiles 2 years ago for a project that was to be completed in two stages, we were dismayed to find we were 60 tiles short when we finally got to... Se mer
Företaget har svarat
A wonderful colorful jade tile with a white star sample arrived and absolutely thrilled me. I then spoke to super helpful Millie who answered all of my questions, some of them quite technica... Se mer
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Ella in the Clifton Branch along with Dulcie are absolutely AMAZING! really take the time to show interest in my project every time I've contacted them. And are also very knowledgeable. If they don't... Se mer
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Företagsinformation
Skrivet av företaget
Bert & May specialise in handmade cement and glazed tiles. We also sell reclaimed tiles, terrazzo and marble. We are passionate about interior design and bringing a raw, honest aesthetic to your project.
Kontaktuppgifter
8 Walmgate, YO1 9JT, York, Storbritannien
- 020 3965 0229
- design@bertandmay.com
- www.bertandmay.com
4,6
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service….called…
Great customer service….called them….they called back with info and sorted samples to be sent out!
12 september 2024
Svar från Bert & May
Great to hear our team were prompt in responding to your needs. Thank you for taking the time to write a review
Bert & May
Lovely tiles
3 september 2024
Svar från Bert & May
Really sorry to read your review. I have requested our customer service team contact you to update you regarding your sample order.
Bert & May
Svar från Bert & May
Thanks for your feedback about our sample ordering.
Bert & May
Sue in customer service was brilliant
Sue in customer service was brilliant. She realised I hadn’t bought the correct installation products for the encaustic tiles and contacted me and added to order with free delivery as the tiles had already shipped.
2 september 2024
Svar från Bert & May
Thank you for your great review. Your kind words will be passed on to Sue, and great to hear we could help
Bert & May
I ordered some samples excellent service
I ordered some samples and they came promptly- I phoned to check the woman was really helpful
Beautiful tile
2 september 2024
Svar från Bert & May
Thank you for your great review.
Bert & May
Great selection of tiles and enormously…
Great selection of tiles and enormously helpful and efficient sales staff. Great experience. Thank you.
31 augusti 2024
Svar från Bert & May
Great to hear you love our tiles and the sales team helped you out
Bert & May
Lovely tiles and pleasant team
24 augusti 2024
Svar från Bert & May
Great feedback - thank you very much
Bert & May
Artisanal products that are beautiful…
Artisanal products that are beautiful and unique with professional advice and design guidance
22 augusti 2024
Svar från Bert & May
Thank you for your fabulous review and super to hear you love your beautiful tiles.
Bert & May
customer service at London showroom brilliant
Nell who was based at the London showroom was incredibly helpful and guided me through the process to come to a purchase decision
26 augusti 2024
Svar från Bert & May
Thank you so much for your review, we will be sure to pass this on to Nel
Ordering some tile samples
Ordering some tile samples. They came really quickly and once I’ve decided, I will be ordering again. Very well packaged and lots of care and attention
25 augusti 2024
Svar från Bert & May
Fabulous review - thank you very much
Bert & May
Svar från Bert & May
Thank you for your kind words - that is great to hear
Bert & May
Exudes quality
Ordered four sample tiles which arriving good time. Excellent quality, good depth of colour. Not yet decided on final choice but initial Comms with Bert & May were very good and experience to date very positive.
16 augusti 2024
Svar från Bert & May
Thank you very much for your super review. Please do not hesitate to get in contact with our team if you need help towards you making your final decision.
Bert & May
Without a doubt one of the best…
Without a doubt one of the best companies to deal with within the industry.
17 augusti 2024
Svar från Bert & May
What a wonderful review - Thank you very much for your kind words.
Bert & May
Svar från Bert & May
Thank you for taking the time to write a review
Bert & May
Good website and prompt delivery.
13 augusti 2024
Svar från Bert & May
Thank you for your great feedback
Bert & May
A company that is respected because of it's integrity.
Kind,understanding and helpful employees. The owner should be proud of them. Top notch customer service. These folks go the extra mile for their customers. Outstanding and unique products with great quality. My shopping experience was impressive. My tile is so beautiful. Thank you, Bert and May.
6 augusti 2024
Svar från Bert & May
Thank you so much for your very kind words and for taking the time to write a review. Your comments will be passed on to the team
Bert & May
Postage a ridiculous amount
I thought the choice of tiles are excellent BUT I only want a few tiles for a small cloakroom splash back the postage was more than the tiles over a £100 for postage.
3 augusti 2024
Svar från Bert & May
I am sorry to read your comments. I have requested our customer service team contact you regarding the issue
Bert & May
Excellent service and product
29 juli 2024
Svar från Bert & May
Thats wonderful to hear - thank you so much for your kind words
Bert & May
Received my beautiful tile samples…
Received my beautiful tile samples inside the promised time! Well done Bert and May x
28 juli 2024
Svar från Bert & May
Thank you for taking the time to write a review and confirming you have received your beautiful tiles
Bert & May
Cheaply printed tiles :(
These tiles are supposed to be really good quality from what seems like a prestigious brand. I ordered a sample of 3 tiles and only one was sent. The one that arrived shows they are cheaply printed and there's redish lines from the printing machine around the edges of the black and white tile.
27 juli 2024
Svar från Bert & May
I am really sorry to read your review. Unfortunately, it sounds like a faulty tile has been sent to you in error, but we are happy to rectify this immediately for you and i have requested our customer service team contact you this morning about it.
Bert & May
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