We had a great experience at Bensons for Beds. Hasan was extremely friendly, patient and helpful. He took the time to explain in detail the benefits and features of the products we chose, without... Se mer
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Plats
Byt platsUnit 6a Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was looking for a new small double mattress for my son. I was helped enormously by Hassan who showed us various options and my son tried both firm and medium mattresses. We chose the one he preferre... Se mer
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Great service from Andy at Waterlooville store. Very helpful and informative about the ottoman beds and mattresses. He was around when we needed information and left us to it, to discuss and decide.... Se mer
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Joe in the shop was very helpful and knowledgeable. He listened and understood our requirements so was able to guide us to an excellent solution. The delivery team were also very helpful and went t... Se mer
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Företagsinformation
Om Bensons For Beds - Waterlooville743
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 6a Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire, Storbritannien
- 2392262746
4,7
Utmärkt
403 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
the salesperson Rachel was excellent!
The sales lady, Rachel, was very knowledgeable and understood our requirements very well. She checked that we didn't have any medical issues that could be a factor before proceeding to advise us.
25 oktober 2025
Svar från Bensons For Beds - Waterlooville743
We're glad you enjoyed your experience. It's great to hear that our team member was knowledgeable and understood your needs, ensuring any relevant medical factors were considered before providing advice. We appreciate your feedback,
Megan at Bensons for Beds
Really helpful and friendly staff
Really helpful and friendly staff, helped us find exactly what we were looking for.
18 oktober 2025
Svar från Bensons For Beds - Waterlooville743
We're so happy to hear our friendly staff was helpful and found exactly what you needed. We appreciate your positive feedback.
Tell a friend—we’d love to help them too!
Megan at Customer Care😊
King size bed purchase.
Overall very happy with the service and Kingsize bed we ordered. We also had an ottoman storage box which did unfortunately not meet our expectations. This was however not a problem to return to Bensons who's customer services were very good and prompt in responding.
18 juni 2025
Svar från Bensons For Beds - Waterlooville743
Thank you for your review! We're so pleased you're happy with your King size bed and the overall service. We're sorry the ottoman storage box didn’t meet expectations, but glad to hear our customer service team was able to assist promptly with the return. We appreciate your feedback and hope you enjoy your new bed, Megan at Customer Care
Andy at Waterlooville was extremely…
Andy at Waterlooville was extremely helpful, knowledgeable and patient. He gave great customer service.
27 september 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Waterlooville743
We appreciate you taking the time to share your positive experience! We're happy to hear that our team member was helpful, knowledgeable, and patient.
Thank you for your review – Lauryn at Customer Care 💜
Knowledgeable
Knowledgeable about the type of mattress that suits my medical condition
7 oktober 2025
Svar från Bensons For Beds - Waterlooville743
We're happy to hear that our expertise helped you find a mattress suited to your needs. Thank you for your positive feedback and time, Megan at Customer Care
No need to shop anywhere else..
We saw a young lady who pointed us in the right direction. We checked out mattresses for an adjustable bed, as my father is in hospital, and we're hoping that he will be coming home soon. We saw Charles - WHAT AN AMAZING YOUNG MAN. SO HELPFUL. He called other stores to check for availability, advised us on the best style of mattress, as we didn't want to wait a whole month before getting it.
What a star 🌟 and I hope a very valued member of your team.
We ended up ordering a mattress which will be delivered later next week.
DEFINATELY recommend Bensons for beds at Waterlooville.
3 oktober 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Waterlooville743
Thank you for sharing your experience! We’re so pleased Charles could assist you so effectively during a challenging time. He truly is a star, and we’ll make sure he knows how much you appreciate him. We hope your father has a smooth recovery and enjoy the new mattress!
Take care,
Megan at Customer Care
Worst Place to buy: Staff push to make sales but not eager to help customers
I would leave zero star review if possible.
Formal complaint is ongoing.
I purchased a Tempur mattress that turned out to be extremely uncomfortable from the very first night and clearly not fit for purpose. When I raised this, I was told to keep using it for several more nights, only to then be hit with unfair charges of 20% for a refund or 10% for an exchange.
The customer service I received was dismissive and unhelpful. I was given contradictory and misleading information at multiple stages, and when I challenged this, I was treated with disrespect rather than support. Instead of acknowledging their mistakes, staff repeatedly tried to shift the blame onto me.
What should have been a positive purchase has turned into a stressful and costly experience. The policies feel exploitative, the communication is misleading, and the overall service is unprofessional.
3 oktober 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Waterlooville743
We’re truly sorry to hear that your experience hasn’t met expectations. We always aim to support our customers fairly and transparently, and it’s disappointing to hear you feel let down. As your formal complaint is ongoing, our team will ensure it’s fully reviewed and addressed through the correct process.
Thank you,
Megan at Customer Care
Lovely young lady showed me around…
Lovely young lady showed me around helped me look for what would be best bed to choose from.excellent advice.
Waterlooville store
24 september 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Waterlooville743
We're happy to hear that you received excellent advice during your visit to our Waterlooville store. We appreciate you taking the time to share your positive experience.
Thank you,
Lauryn at Customer Care
iGel Nano Tec 3000i mattress
David was very helpful when we came to the store. Im delighted to say my new mattress is probably the most comfortable I've slept on. Not quite a week yet but good from the start. A medium firm, so it's supportive but also soft enough at the same time. Extremely comfortable for my back problems. Love it! Early days re the temperature control....
Thank you David!
22 augusti 2025
Svar från Bensons For Beds - Waterlooville743
We're delighted to hear that you're finding your new mattress so comfortable and supportive, especially with your back problems. It's great to know that our team member was helpful during your visit. Thank you,
Lauryn at Customer Care.
Svar från Bensons For Beds - Waterlooville743
We are happy to hear that you received great customer service from beginning to end. We appreciate your positive feedback and support.
Thank you,
Lauryn at Customer Care.
The people are great
The older Gentleman was very supportive and the young lady was excellent on our first visit
The manager helped us select the right
Bed for us , he was very informative, polite and professional, the process was simple and fast
However the delivery team were
Amazing
Don’t waste your time going to anyone else
Joe Meechan
13 september 2025
Svar från Bensons For Beds - Waterlooville743
Thank you so much for choosing our store, Joe! We're beyond thrilled to hear about your positive experience with our team. We strive to provide top-notch service to our customers and we're delighted that you found our staff to be supportive, excellent, and informative. We are so grateful for your business and can't wait to provide you with more hassle-free shopping experiences. Thank you for your kind words and recommendation.
First class from start to finish 👍
From start to finish the whole experience with Bensons (Waterlooville) was a pleasure. Charles helped us with the purchase and was knowledgeable, and very helpful with his suggestions and points. Then after that we were kept up to date on our order, and delivery slot, which again was great. Also the delivery and installation was first class, both Sam & Callum were great, friendly and careful, and really nice guys. Thanks Bensons, you now have a loyal customer .
24 augusti 2025
Svar från Bensons For Beds - Waterlooville743
We're happy to hear that you had a great experience at our Waterlooville location. It's wonderful that our team was knowledgeable and helpful during your purchase, and that you were kept informed about your order and delivery. We appreciate your feedback and are glad the installation went smoothly.
Take care,
Megan at Customer Care
The guy who served me was so helpful and efficient …
The guy who served me was extremely helpful and very efficient , and a credit to your company
22 augusti 2025
Svar från Bensons For Beds - Waterlooville743
We're happy to hear that the service you received was helpful and efficient! We appreciate your positive feedback about the team member. Take care, Megan at Customer Care
Local store
Local store. Good selection of beds. Competitive pricing especially during sales promotions.
21 augusti 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Waterlooville743
Thank you for choosing our store for your bed needs! We're thrilled to hear you enjoyed our selection and found our prices competitive. Keep an eye out for future sales promotions for even more savings!
Mattress did not arrive
Mattress did not arrive
Van arrived 10 stops n 9 mattresses
We had to then wait weeks for another
Very disappointed and will not be buying from Bensons again
22 juni 2025
Svar från Bensons For Beds - Waterlooville743
We're very sorry your mattress didn't arrive as expected and for the subsequent delay. We appreciate your feedback and will review our delivery process. We hope we have the opportunity to make it up to you in the future, Megan at Customer Care
We brought an ex display item ( bed…
We brought an ex display item ( bed frame) recently. The staff did offer to pack it properly on dismantling when we visited initially. But they didn’t keep the promise and left it as it is which made us very worried and stressed.
22 augusti 2025
Svar från Bensons For Beds - Waterlooville743
We regret that the promised packing for your ex-display bed frame wasn't fulfilled, causing you stress. We'll review this internally to improve our service. Thanks for your feedback, Megan at Customer Care
For buying something we don’t buy often…
For buying something we don’t buy often it was eye opener on what has changed in buying a bed.
The staff did well in exploring the new technology and making us understand
Staff were great
12 augusti 2025
Svar från Bensons For Beds - Waterlooville743
We're glad you enjoyed your experience with us Mrs Maureen. It's great to hear the team helped you explore the new technology and made the process clear. Thanks for your positive feedback, Megan at Customer Care
The salesman was very knowledgeable and…
The salesman was very knowledgeable and helpful without being pushy I would have given him 10 stars if I could.
11 augusti 2025
Svar från Bensons For Beds - Waterlooville743
Thank you so much for your kind words! We strive to provide exceptional customer service and we're glad you had a positive experience with our salesman. We appreciate your 10-star review and look forward to assisting you again in the future, Megan at Customer Care
Mattress Deliver
Delivery of our mattresses arrived safely driven by Malc and Carl. Old mattress taken and new one installed with care.
Have no hesitation recommending Bensons
11 augusti 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Waterlooville743
Thank you for your kind words! We're so glad that our delivery team, Malc and Carl, were able to provide excellent service and take good care of your new mattress. We pride ourselves on making sure our customers are completely satisfied with their experience. Thank you for recommending Bensons - we appreciate your support, Megan at Customer Care
Good show room service
Good show room service . Especially by Rachel.Good selection. But still waiting for the delivery.
7 augusti 2025
Svar från Bensons For Beds - Waterlooville743
Thank you so much for your kind words! We're thrilled to hear that Rachel provided exceptional service during your showroom visit and that you are happy with our selection. Thank you, Megan at Customer Care
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