We went in to truro store and was helped buy a lovely guy called Jamie (couldn't recommend enough) He was so knowledgeable about the products answering every question we had about them and spent plen... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Delivery was ok friendly but literally dumped the boxes in no help I wanted stuff taking away but they were running late said they don’t do that.
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The in store service was amazing, the member of staff we dealt with was most knowledgable and friendly. The delivery was very professional, helpful and friendly.
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From start to finish, communication was excellent, the delivery men were great they took the mattress to the room and mentioned how to look after the mattress too . Service was top notch, i was very... Se mer
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Företagsinformation
Om Bensons For Beds - Truro382
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit A1 Newquay Road, TR1 1GH, Truro, Cornwall, Storbritannien
- 1872320236
4,8
Utmärkt
533 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service and advice from store…
Excellent service and advice from store and efficient careful delivery
12 oktober 2026
Svar från Bensons For Beds - Truro382
Thank you for your wonderful feedback Jill! We're thrilled to hear that you had a great experience with our service and delivery. Our team works hard to ensure customer satisfaction, and your kind words motivate us to keep improving. We look forward to seeing you again,
Megan | Customer Care Specialist
Delivery was ok friendly but literally…
Delivery was ok friendly but literally dumped the boxes in no help I wanted stuff taking away but they were running late said they don’t do that.
12 oktober 2026
Svar från Bensons For Beds - Truro382
Thank you for your feedback! We're glad to hear our delivery team was friendly. We apologize for the inconvenience with the boxes and the lack of assistance. Your comments help us improve our service. We appreciate your understanding and hope to serve you better next time,
Megan | Customer Care Specialist
The best mattress buying experience I have ever had.
The in store service was amazing, the member of staff we dealt with was most knowledgable and friendly.
The delivery was very professional, helpful and friendly.
12 oktober 2026
Svar från Bensons For Beds - Truro382
Thank you for your wonderful feedback! We're thrilled to hear that our staff provided you with knowledgeable and friendly service. It's great to know that your delivery experience was also professional and helpful.
The young lady in the store was…
The young lady in the store was extremely knowledgeable and patient
7 oktober 2026
Svar från Bensons For Beds - Truro382
Thank you for your kind words! We're thrilled to hear that our team member provided you with knowledgeable and patient service. We strive to create a welcoming environment for all our customers.
We went in to truro store and was…
We went in to truro store and was helped buy a lovely guy called Jamie (couldn't recommend enough)
He was so knowledgeable about the products answering every question we had about them and spent plenty of time with us as we were looking 5 star service by jamie
25 augusti 2026
Svar från Bensons For Beds - Truro382
Thank you for your wonderful feedback! We're thrilled to hear that Jamie provided you with such excellent service and support. We pride ourselves on our knowledgeable staff, and it's great to know Jamie made your experience memorable. We look forward to welcoming you back soon!
From start to finish
From start to finish, communication was excellent, the delivery men were great they took the mattress to the room and mentioned how to look after the mattress too .
Service was top notch, i was very happy
Thank you!
2 oktober 2026
Svar från Bensons For Beds - Truro382
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our team. Providing excellent service and support is our priority, and we're glad you appreciated it. Enjoy your new mattress, and we look forward to serving you again!
Very good service throughout
In the store, I was treated very well, given all the information I needed and decided on a delivery date.
The delivery came on time and the bed assembled by Gray and Glen in no time at all. I was very happy with the service I received throughout.
2 oktober 2026
Svar från Bensons For Beds - Truro382
Thank you for your wonderful feedback! We're thrilled to hear you had such a positive experience from start to finish. Gray and Glen will be delighted to know their efforts made a difference. We appreciate your support and look forward to serving you again!
Great Mattress
Really pleased with our mattress from Bensons for Beds. It’s extremely comfortable and feels very well made and good quality. The staff were polite, helpful and courteous throughout, and the communication regarding delivery was excellent. Everything was well organised, and the delivery process was spot on. Would definitely recommend Bensons for Beds.
31 augusti 2026
Svar från Bensons For Beds - Truro382
Thank you for your kind review. We pride ourselves on the level of service we provide to our customers and your positive comments help to let us know that we are achieving this.
Used Bensons previously and always been…
Used Bensons previously and always been delighted with their service.
26 september 2026
Svar från Bensons For Beds - Truro382
Thank you for choosing Bensons for your needs! We are thrilled to hear that you have been consistently satisfied with our services. We look forward to providing you with exceptional service in the future!
Great service ..very pleased with our…
Great service ..very pleased with our purchase..good value and fantastic staff.
25 september 2026
Svar från Bensons For Beds - Truro382
"Thank you for choosing our business and leaving such a positive review! We aim to provide great service, good value, and fantastic staff. We appreciate your support and look forward to serving you again in the future. #CustomerSatisfaction #HappyCustomers"
Brilliant customer service and the bed…
Brilliant customer service and the bed technology system was amazing.
22 september 2026
Svar från Bensons For Beds - Truro382
Thank you for your glowing review! We are thrilled to hear that you had a great experience with our customer service and loved our Sleep pro bed technology system. It's always our goal to provide top-quality service and products to our valued customers. Thank you for choosing us!
Great customer service and product …
Great customer service and genuinely helpful advice. Provided many options to suit our budget and ensured we had our ‘own’ time to review and try the mattresses. A convenient delivery service and attentive delivery drivers - getting in contact before delivery and arrived between the time slot given.
18 september 2026
Svar från Bensons For Beds - Truro382
We're so pleased to hear you received such great customer service and genuinely helpful advice! It's wonderful that our team provided many options and gave you ample time to make your decision. We're also thrilled to know our delivery service was convenient and attentive.
Team Bensons
Changed delivery date three times?
Having paid for our new mattress, we were told by two separate staff members at the store that delivery would be on the Monday 21.9.26. They explained that we would get a text message two days prior to arrange a convenient time for the delivery.
We have not had a text asking for delivery times. I have had an email confirming delivery for today the 21st. Having spoken to the store over the weekend to inquire what was happening? I was quite bluntly told by the shop assistant that we would not have a delivery on the 21st! At no point did she apologise for this inconvenience on behalf of Bensons, obviously not her fault that the customer service has totally broken down! My wife, who has back issues and was really looking forward to the expected delivery date, as was I, is obviously extremely disappointed, as am I! We were told, over the weekend, that delivery would be the 3.10.26? In reply to my previous email we are now informed that the delivery will be the 13th Oct.
Will someone please own this issue and sort out our delivery, ideally for later today, as originally agreed; before I consider cancelling our order and going to Dreams round the corner.
21 september 2026
Svar från Bensons For Beds - Truro382
Thank you for sharing your feedback, and we sincerely apologize for the confusion and frustration regarding your mattress delivery date having to be rearrange due to the outstanding balance on the order not being complete. We understand how disappointing it is to receive delays, especially given the importance of a comfortable mattress for your wife's back issues.
Team Bensons
The two guys who delivered and…
The two guys who delivered and installed my new bed were very polite and professional. They were very mindful of my furniture and possessions and left nothing behind that shouldn't have been there. Thank you.
18 september 2026
Svar från Bensons For Beds - Truro382
Thank you for taking the time to write such a positive review! We're thrilled to hear that our delivery and installation team provided excellent service and took great care of your belongings. Your satisfaction is our top priority. Thank you for choosing our business for your new bed.
Svar från Bensons For Beds - Truro382
"Thank you for your kind words! We strive to provide excellent customer service without being pushy. Our team is always happy to assist in any way we can. Thank you for your support!"
Svar från Bensons For Beds - Truro382
Hi Mrs Glanville,
Thank you for your review! We're delighted to hear our team provided such considerate service. Making sure our customers feel comfortable and well looked after is always our priority. We really appreciate your feedback and thank you for choosing us,
Megan | Customer Care Specialist
Excellant from ordering to delivery
Everything was excellant right from the start. From the store staff & expertise to delivery of our bed
Everyone was polite and professional & goods were goid standard as promised.
Good aftersales service.
1 september 2026
Svar från Bensons For Beds - Truro382
Thank you for your wonderful review! We are so glad to hear that you had an excellent experience shopping with us, from start to finish. Our team takes great pride in providing top-notch customer service and high-quality products. Thank you for choosing us.
Lovely very helpful assistant called…
Lovely very helpful assistant called Jamie. Really nice young man .
31 augusti 2026
Svar från Bensons For Beds - Truro382
Hello Mrs Tippett,
Thank you for your lovely review! 😊 We're so pleased to hear Jamie was able to help and made such a positive impression. Friendly, helpful service is what we strive for, and we're delighted that Jamie provided exactly that.
We'll be sure to pass on your kind words to him. Thank you for choosing us, and we hope you enjoy your purchase,
Megan | Customer Care Specialist🛏️
Great staff & refurbished store in Truro…
The newly refurbished store in Truro was great as there were so many beds to try. Katherine was so helpful and knowledgeable. It couldn't really have been a better buying experience.
21 augusti 2026
Svar från Bensons For Beds - Truro382
Thank you so much for your kind words! We take pride in providing a wide selection of beds and excellent customer service. We're glad you had such a great buying experience with Katherine's help.
Excellent service from the store
Excellent service from the store. Katherine in particular.
Loved the new technology that sensed our sleep pattern. Gave us the best mattress & pillows for our needs. Ordered a bed frame/ headboard and mattress.
16 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Truro382
We're so pleased to hear about your excellent experience in our store and that our team helped you find the perfect mattress and pillows using our sleep technology. We hope you enjoy your new bed frame, headboard, and mattress!
Team Bensons
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