The store staff were very helpful. The delivery team were late due to traffic issues but did an efficient job when they arrived. The new mattresses are wonderful - we both slept well. It was great... Se mer
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Det här tycker kunderna
Great point of sale assistance. With so many bases, mattresses and headboards to chose from the guidance and advice from the member of staff was invaluable. When our delivery arrived the mattress was... Se mer
Företaget har svarat
We were impressed with Benson for Beds from the moment we walked into the shop. The store manager, Dave was so knowledgeable and helpful and we didn’t take long to find what we were looking for. The c... Se mer
Företaget har svarat
Purchase of 4ft bed and matress Personal service was very pleasant and extremely helpful. All my queries were answered.
Företagsinformation
Om Bensons For Beds - Chester
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, Storbritannien
- 1244665818
4,8
Utmärkt
709 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
shopping for a mattress and bedside table
Dave was very helpful and did not interfere while we decided what we wanted and was very helpful when we had picked what we wanted with the payment.
1 september 2026
Svar från Bensons For Beds - Chester
We're so pleased to hear about your excellent experience! It's wonderful that our team member was helpful and allowed you the space to make your decision, and then assisted smoothly with the payment.
Team Bensons
Service extremely good
Service extremely good. Knowledgeable and clear
9 september 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Chester
Thank you for your wonderful review! We're so happy to hear that you found our service to be excellent and our team knowledgeable and clear. We strive to provide the best possible experience for all our customers.
Team Bensons
Svar från Bensons For Beds - Chester
Hello,
Great feedback, thank you! Paul and Steve will be thrilled to hear they made such a positive impression.
Looking forward to welcoming you back soon,
Megan | Customer Care Specialist
Great service and very informative
Great service in the shop with very informative staff, communication was really good in lead up to delivery and accommodated smaller vehicle needed due to limited access.
6 september 2026
Svar från Bensons For Beds - Chester
Hi Miss Jones,
Thank you for your wonderful review! We're delighted to hear you received great service in store and found our team informative and helpful. It's fantastic to know our communication kept you updated throughout the process and that we could accommodate the smaller delivery vehicle needed for your access requirements. Enjoy your new purchase, and thank you for choosing us,
Megan | Customer Care Specialist
Excellent service from start to finish
We visited Bensons for Beds last week and, if I’m honest, we were a little apprehensive beforehand as we really didn’t want to feel pressured into a purchase. We just wanted to have a look around and have some help if and when we needed it.
From the moment we arrived, Christine was incredibly friendly, approachable and knowledgeable. She gave us the space to browse without any pressure, and it was only when we started looking at mattresses that she asked if we would like some help.
Christine was fantastic at explaining the different mattress options and helping us understand what would be best for us, without ever making us feel pressured or rushed into a decision. We also had our two young boys with us, and she was brilliant with them while we were making our choices, which made the whole experience so much easier!
We were really impressed with both the quality of the beds and, in particular, the level of customer service we received. Christine’s approach was exactly what we had hoped for — friendly, helpful and knowledgeable, without any hard sell.
A really positive experience, and a huge thank you to Christine for making what could have been a stressful decision so easy and enjoyable. We would definitely recommend Bensons for Beds.
31 augusti 2026
Svar från Bensons For Beds - Chester
Thank you for your wonderful review! We're thrilled to hear that Christine provided you with a relaxed and informative experience. It's great to know that she made your visit enjoyable for both you and your boys. We appreciate your recommendation and look forward to welcoming you back to Bensons for Beds!
Cancelled order due to lack of communication
Christine the member of staff was very helpful and went over and above to help, we had everything in place and we were happy with it . Interest free credit was all arranged and this morning we received a call from the manager saying that they could not deliver to two separate locations under the finance agreement so I arranged to pay for the mattress in full only to be told that the delivery slot we needed had been closed even although it was clearly booked and agreed.
While the staff were excellent the delivery arrangements are disgraceful so I’d rather look elsewhere
4 september 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Chester
Hello Gerard,
We apologise for the experience you've had. We are pleased to hear that Christine provided excellent service and went above and beyond to help, but sorry that the delivery arrangements did not meet your expectations. We will ensure your feedback is passed on to the relevant team, including both your positive comments about Christine and your concerns regarding the delivery and finance process. Thank you for bringing this to our attention,
Megan | Customer Care Specialist
Excellent customer service from Dave at…
Excellent customer service from Dave at the Chester store.
31 augusti 2026
Svar från Bensons For Beds - Chester
Thank you for your kind words! We're thrilled to hear about your positive experience with Dave at our Chester store. Our team is dedicated to providing excellent service, and your feedback motivates us to keep up the great work. We look forward to serving you again soon!
Friendly and helpful staff
Friendly and helpful staff, very informative.
Didn’t feel pressured.
2 september 2026
Svar från Bensons For Beds - Chester
Thank you for your kind words! We're thrilled to hear that our staff made your experience enjoyable and informative. We believe in providing a pressure-free environment, and it's great to know we succeeded. We look forward to serving you again soon!
No pressure sales
No pressure sales, offered support and left to decide or ask further questions, just as we like….
29 augusti 2026
Svar från Bensons For Beds - Chester
Hello Mr B,
Thanks for the lovely review! 😊 We believe great decisions are made without pressure, so we're delighted you felt supported every step of the way.
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
Superb customer service
Superb customer service in-store at Chester from Christine, superb customer service when having to move date of delivery back multiple times due to delay on house move and excellent delivery service and setup. Bed is of amazing quality and we couldn't be happier with it
17 januari 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Chester
We're so pleased to hear you had such a positive experience with us! It's wonderful that our in-store team provided superb service and that we could accommodate your delivery changes. We're delighted you're happy with the amazing quality of your new bed.
Team Bensons
A great service from start to finish.
From picking the mattress to delivery, the whole process was excellent.
The store manager dealt with my wife and I, there were no sales pressure tactics and the friendly banter was mixed with his experience in selling the products. Other members of staff were also very friendly and humorous.
The day of delivery... we were kept up to date with delivery expectation times and the delivery team were very polite.
18 augusti 2026
Svar från Bensons For Beds - Chester
Thank you for your kind words Frank! We pride ourselves on providing a pressure-free and enjoyable shopping experience for our customers. We're thrilled to hear that our staff's expertise and friendly banter made your visit and delivery seamless. We look forward to serving you again in the future,
Megan | Customer Care Specialist
The delivery team put up our bed…
The delivery team put up our bed excellent, we couldn’t be happier with our bed. Unfortunately, they left a few black stains on our carpet.
The team in the store were amazing, helped us along the way!
18 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Chester
Hello Rebecca,
Thank you for taking the time to leave your review.
We're delighted to hear that you're so happy with your new bed and that the delivery team assembled it for you to such a high standard.
However, we're sorry to learn that some black marks were left on your carpet following the delivery. We understand how disappointing this must have been. We have sent you a request for your order details. Please provide these as soon as you can so we can support you further.
Thank you,
Megan | Customer Care Specialist
Good experience with BFB.
The drivers delivered at the scheduled time, they were polite and respectful of our property, they opened the mattresses and placed it on the base. Once they left I opened the pillows so they could breath, unfortunately the tempur pillow was saturated/ soaking wet and water stained. I rang the Chester store who had one in stock. So at my expense and time I drove to the store to exchange this £150 pillow.
Christine the store assistant at Chester, is so knowledgeable, friendly, helpful and caring, patient making our visit so easy.
23 augusti 2026
Svar från Bensons For Beds - Chester
Hello Neil & Rachael,
Thank you for your detailed feedback. 😊 We're delighted to hear that our delivery team arrived on time, treated your property with respect, and helped get everything set up for you.
We're very sorry, however, to learn that your Tempur pillow was found to be water stained and saturated when opened. We understand how disappointing and inconvenient it must have been to make a trip to the store to exchange it.
That said, we're pleased to hear that Christine at Chester was able to turn the experience around and get this resolved.
Thank you for your understanding and for choosing us. We hope you're now enjoying a comfortable and restful night's sleep,
Megan | Customer Care Specialist🛏️
Excellent advice and helpful service
23 augusti 2026
Svar från Bensons For Beds - Chester
We are so pleased to hear that you received excellent advice and helpful service. We truly appreciate your kind words and positive feedback!
Team Bensons
Great service from the Chester store by…
Great service from the Chester store by Dave. Delivery was within the timescale quoted. Delivery team were polite, efficient & took all the packaging away.
21 augusti 2026
Svar från Bensons For Beds - Chester
We're so pleased to hear about the great service you received and that your delivery was within the quoted timescale. It's wonderful that our delivery team was polite, efficient, and took all the packaging away.
Team Bensons
Excellent customer service in the…
Excellent customer service in the Chester industrial park store, when choosing our new wardrobe. Dave and Christine were absolutely fantastic so friendly, helpful and knowledgeable, without being at all pushy. They took the time to help us find exactly what we were looking for and made the whole experience really easy and enjoyable. Customer service like this makes such a difference.Thank you both for all your help we really appreciated it and would happily recommend Bensons, especially Dave and Christine! ⭐️⭐️⭐️⭐️⭐️
12 augusti 2026
Svar från Bensons For Beds - Chester
We're so pleased to hear you had such a fantastic experience with us! It's wonderful that our team provided friendly, helpful, and knowledgeable assistance without being pushy. We're delighted they took the time to help you find exactly what you were looking for, making your experience easy and enjoyable. Thank you for your kind words and recommendation!
Team Bensons
Great advice from the Chester store (s…
Great advice from the Chester store (s long standing staff member, apologies I can’t recall her name), followed by efficient and professional delivery by a very helpful team. Would recommend.
4 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Chester
Thank you for your fantastic feedback! We're so pleased to hear about the great advice you received from our long-standing team member at the Chester store. It's wonderful that our delivery team provided efficient and professional service.
Team Bensons
Fantastic service from start to finish
From start to finish they let you know what's happening with your order and the both lads Barry and kelvin put everything together and done a brilliant job
14 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Chester
We're so happy to hear our team kept you informed and provided excellent service. We appreciate your kind words about the brilliant job done.
Team Bensons
Enjoying the bed
13 augusti 2026
Svar från Bensons For Beds - Chester
Hello Mr & Mrs Whitehead,
Thank you for your feedback! 😊 We're delighted to hear you're enjoying your new bed and that it's living up to your expectations. Wishing you many comfortable and restful nights ahead. Thank you for choosing us,
Megan | Customer Care Specialist! 🛏️
Exceptional Customer Service
From the moment we entered the store we were greeted by friendly, helpful staff. We needed lots of advice and had lots of questions which throughout the afternoon David and Paul helped us with. This is the second time we have bought from this store and the customer service is exceptional.
14 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Chester
We're so pleased to hear about your excellent experience with our team! It's wonderful that our staff were friendly and helpful, providing all the advice and answering all your questions. We truly appreciate your continued business and positive feedback.
Team Bensons
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