Really helpful sales person. No pressure selling. No hovering just let me look and take my time. Answered all my questions. First time I have bought from Bensons. Awaiting my delivery which I am hopin... Se mer
Företaget har svarat
Plats
Byt plats4 East Terrace, Union Square Retail Park, AB11 5RD Aberdeen, Aberdeenshire, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The purchasing process in shop was good/fine. The delivery was put into my garage, not upstairs as discussed during the purchasing process (also gave this feedback on courtesy phone call received a... Se mer
Företaget har svarat
The whole transaction was excellently handled from store purchase to delivery. Instore, the assistant was knowledgeable, pleasant and very friendly. Went out her way to get us to what we wanted.... Se mer
Företaget har svarat
Good customer service from the sales team and excellent communication. Great quality of workmanship and finish on our new bed. Paired with a lovely Simba mattress, getting a great sleep. The deliv... Se mer
Företaget har svarat
Företagsinformation
Om Bensons For Beds - Aberdeen
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
4 East Terrace, Union Square Retail Park, AB11 5RD, Aberdeen, Aberdeenshire, Storbritannien
- 1224495862
4,7
Utmärkt
327 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great help and knowledge from Scott.
26 maj 2026
Svar från Bensons For Beds - Aberdeen
We're glad you had a great experience.
Team Bensons
Very nice and helpful
The lass who served us was very knowledgable, very nice and so helpful, really made me want to buy a mattress from B for Beds.
23 maj 2026
Svar från Bensons For Beds - Aberdeen
We're so pleased our team provided such knowledgeable, kind, and helpful service, making your mattress selection a positive experience!
Team Bensons
Great service
27 mars 2026
Svar från Bensons For Beds - Aberdeen
We appreciate your kind words. We are so glad you had a great experience with us.
Team Bensons
Faulty mattress, no compensation
I bought a mattress with a discount but it was defective. I had to buy another one but they didn't apply the discount on the new mattress so I had to pay a lot more money. I was without mattress for 3 months, they charged me for the delivery of the new mattress. The customer service was terrible, they consistently ignored me
16 maj 2026
Svar från Bensons For Beds - Aberdeen
We are truly sorry to hear about the issues you faced with your mattress purchase, the lack of discount on the replacement, and the delivery charge. We regret the poor customer service you experienced and the delay in resolving this.
Team Bensons
Very friendly and helpful in person and…
Very friendly and helpful in person and very easy transaction online highly recommend them
15 maj 2026
Svar från Bensons For Beds - Aberdeen
We're so glad to hear our team was friendly and helpful! We appreciate you highlighting the easy online transaction.
Team Bensons - Jess
Ordered a new bed and mattress
Ordered a new bed and mattress. Kept updated throughout and on delivery day was giving estimate time for my order to arrive. Bed was assembled quickly and my old bed was taken away for recycling.
10 februari 2026
Svar från Bensons For Beds - Aberdeen
We're so glad to hear you had such a positive experience with your new bed and mattress delivery and assembly! We appreciate your kind words.
Team Bensons - Jess
Great staff knowledge of the products…
Great staff knowledge of the products on offer so could quickly identify the best mattress for us
12 maj 2026
Svar från Bensons For Beds - Aberdeen
Great to hear! 😊 Our team’s product knowledge really makes the difference—We truly appreciate your feedback.✨
Highly recommend, good quality professional staff.
Took 2 visit for us to decide on which mattress we wanted, these visits was several months apart yet the advisor Daisy from the Aberdeen depot remembered us and important parts of our previous conversation that was important to why we was looking for new mattress.
Very professional and gave us space where required and was very attentive.
Highly recommend the service and understanding.
9 maj 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Aberdeen
We're delighted to hear about the wonderful service you received! It's great that the advisor remembered you and your needs from months ago. We appreciate your high recommendation of our service and understanding.
Team Bensons
Fantastic experience
Fantastic experience - staff were welcoming, helpful and very patient as I changed my mind a couple of times but in the end made the right decision and came away happy. Can’t wait to get my new mattress.
Big thanks to Anneliese
6 maj 2026
Svar från Bensons For Beds - Aberdeen
We're delighted you had a fantastic experience! It's great to hear our staff were welcoming, helpful, and patient while you made your decision. We hope you enjoy your new mattress!
Team Bensons
Had a great experience at Benson beds
Had a great experience at Benson beds, the sales assistant was so nice, no pressure but there if we needed her. Went through all the Finance options and was just super helpful.
28 april 2026
Svar från Bensons For Beds - Aberdeen
Thank you for sharing such a lovely review! 😊 We’re so glad you had a great experience at Bensons Beds and that our sales assistant made you feel comfortable with no pressure, just support when you needed it. It’s great to hear the finance options were clearly explained too. Thanks again for choosing us — enjoy your new bed! 🛏️✨
Svar från Bensons For Beds - Aberdeen
Really appreciate your feedback — friendly service, punctual delivery, and quality products are exactly what we aim for.
Until next time, take care,
Megan | Customer Care Specialist💤
Good communication skill
I like the effectiviness communication skill and good customer service. I strongly recommend
9 januari 2026
Svar från Bensons For Beds - Aberdeen
We appreciate your strong recommendation and are happy to hear that you found our communication skills and customer service effective and helpful!
Team Bensons
Svar från Bensons For Beds - Aberdeen
Thank you for your feedback — we’re really pleased to hear you received great customer service. Your kind words are very much appreciated and will be shared with the team.
Buyer beware
2* is for our overall 4-month experience to get a new mattress on our bed. Will not be using again.
Customer services refused to remove the original tempur mattress that had an unpleasant and intolerable chemical smell, even if we paid to have it removed, until our upsold mattress was ready. Left with a product unfit to sleep on ‘off gassing’ in our bedroom. Re-wrapped carefully in its plastic and sealed, there was still a whiff of vomit. Window open, room unusable, during the coldest winter months. Paid additional cost for non-foam mattress which finally arrived end of March. Beware the small print of Benson’s satisfaction guarantee and Benson’s inflexibility towards their customers. A sour and salutary start to our move.
The sales staff were friendly and the delivery drivers great, but this was a super challenging experience to buy an essential household item. Not recommended.
28 november 2025
Svar från Bensons For Beds - Aberdeen
We appreciate you sharing your experience. We're sorry to hear about the difficulties you faced with the mattress removal, the off-gassing, and the delays. We'll review your feedback regarding our satisfaction guarantee and customer service inflexibility to improve our processes. Thank you for acknowledging our sales staff and delivery drivers.
The girl that helped me was very kind…
The girl that helped me was very kind and helpful
2 april 2026
Svar från Bensons For Beds - Aberdeen
Thank you for your feedback! 😊 We’re so pleased to hear she was kind and helpful—our team will really appreciate your kind words,
Megan | Customer Care Specialist⭐
Great technology and a super informed…
Great technology and a super informed and pleasant sales person
26 mars 2026
Svar från Bensons For Beds - Aberdeen
Thanks for your great feedback— wonderful to hear our technology and expert advice made a difference!
Sleep well,
Megan | Customer Care Specialist💜
Excellent service all round
26 mars 2026
Svar från Bensons For Beds - Aberdeen
Thank you! We’re thrilled to hear you received excellent service all round — we really appreciate your feedback,
Megan at Customer Care💜
good customer service,staff were great
19 mars 2026
Svar från Bensons For Beds - Aberdeen
Thanks for the great review Mr Cameron! So glad delivery was quick, clearly communicated, and everything landed right where you needed it. Enjoy your new mattress,
Megan at Customer Care💤
Polite and efficient delivery men
19 mars 2026
Svar från Bensons For Beds - Aberdeen
Thank you for your feedback Susan! 😊
We’re really glad to hear the delivery team were polite and efficient — exactly the kind of service we aim to provide every time. 🚚✨
Thanks again for choosing us,
Megan at Customer Care
Happy with the bed but a few flaws
We're happy with our bed and delivery service we received however there were some damaged components, plus also missing threaded holes on some parts which meant we had to drill our own which was also a bit disappointing but luckily we had the tools to do it ourselves.
19 mars 2026
Svar från Bensons For Beds - Aberdeen
Thank you for your feedback! We’re really glad you’re happy with the bed and the delivery service. We’re very sorry, though, to hear that some components arrived damaged and that a few threaded holes were missing — that’s definitely not the standard we aim for. We appreciate you taking the time to sort it yourself, but you shouldn’t have had to. Your comments are really valuable and will be passed on so we can improve. Thank you again for letting us know,
Megan at Customer Care
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.