Belvoir&Co Omdömen 

861
•
TrustScore 4 av 5

3,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Horrible company, return items and because you use a discount code. (They offer buy one get one free) they say this stops consumer rights and only offer a store credit. PLEASE DO NOT USE THIS COMPANY... Se mer

Betygsatt 5 av 5 stjärnor

This sunglasses shop has the best sunglasses. Wow! Best quality best service kind people, immaculate manners and great customer service i've seen in a shop. I'll definitely be back for more sunglasses... Se mer

Betygsatt 5 av 5 stjärnor

I got the BOGO deal on 2 diamond cut sets. One transition lenses for everyday use and sun protection. The other pair has blue lenses. Those are a little more flashy for the special occasions. Both a... Se mer

Betygsatt 5 av 5 stjärnor

Quick delivery with no hiccups for starters. Hands down the sexiest glasses I’ve ever owned and I own a lot of sunglasses. The BOGOF deal is silly to be missed, I’ve copped 4 pair; 2 Mabe... Se mer

Företagsinformation


Kontaktuppgifter

3,8

Bra

TrustScore 4 av 5

861 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 67 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,8

Alla omdömen

(861)

125 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Incredible product

Incredible product. Great customer service & communication.

Very luxurious!! The gold frames go crazzzzzzzy!!

Who needs Cartier….when we got Belvoir &Co

18 december 2025
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Not great

Ive now waited a month and some change and its finally on the way . It reached customs today and now im told I have to pay an additional $70 becuase they didnt pay the duty taxes-.- this was never mentioned to me. I read 100s of reviews saying dont and I did anyway. Don't make the same mistake as me. UPDATE- so they messaged me and said its in their policies. After searching their website for 5 minutes I managed to find the small print . That being said I revcieved the glasses and they're OK. They do feel pretty cheap which if I knew that I would have chosen a better frame to put a prescription in. All together after the frame, prescription , shipping and that duty tax I was in a little over $300. The frames certainly don't feel that expensive. If you just want sunglasses these are good but I wouldn't do prescription.

16 december 2025
Omdöme utan inbjudan
Logotyp för Belvoir&Co

Svar från Belvoir&Co

Hi Austin,

Thank you for your review, however i'd like to point out your review is factually incorrect.

"We" don't pay duties and taxes. This is something you as the recipient are responsible for as communicated in our shipping policy T&C's which you would've read prior to ordering.

Dek

Betygsatt 4 av 5 stjärnor

I received the package

I received the package. Quality is super cool. Packing also pretty good! But the delivery time took so long!. I hope they should change the delivery company or take some actions about it. How ever I'm happy about the product.

10 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best customer service ever

Best customer service ever! Needed a pair ASAP contacted them and arranged for just in time of when i needed . Reccommend to anyone and everyone.

3 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Premium Quality Glasses & Outstanding Service

I’m really impressed with Belvoir & Co glasses. The quality is outstanding, you can immediately tell they’ve used the best materials, and the lenses are incredibly clear. They feel premium and comfortable to wear every day.

Customer support has also been excellent. They were quick to respond and very helpful, making the whole experience smooth and stress free.

Thank you so much.

2 december 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Estafa

Hice un pedido hace meses, el número de seguimiento que tenía al principio ahora dice que no existe.
He mandado correos electrónicos a los que nadie me ha contestado, y cuando contactos con ellos por dm de su cuenta de instagram no ayudan en lo más mínimo

27 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Qualité dégueulasse

Qualité dégueulasse, ils disent que c'est des verres, mais c'est du plastique, dégoûter lol

26 november 2025
Omdöme utan inbjudan
Logotyp för Belvoir&Co

Svar från Belvoir&Co

Thanks for your comments - However, at no point do we state we offer glass. We never have, and never will as it's not correct to offer glass within eyewear.

Dek.

Betygsatt 5 av 5 stjärnor

Absolutely love the glasses I got from…

Absolutely love the glasses I got from Belvoir & Co! Great quality, great options, amazing customer service. I bought two pair (I did have to pay duties/taxes as I live in the US and they’re in the UK) and I will be buying more soon!

20 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Shocking experience

Shocking experience. Great product but the customer service is awful. Long standing customer and had two occasions of dispute. The last one was enough to never use these again on the basis of respect.

Issue one: Faulty glasses. Sent images of the faulty product. no compensation provided. Basically told run and jump.

Final issue: incorrect delivery arrived at my address. They requested image proof that this happened with minimal apology. Then requested I print the re delivery sticker, re package and send proof of postage before they sent the correct product out. Arsey email and delayed responses spanning over 4 working days and a general sense of not being arsed about correcting there wrong doing.

13 november 2025
Omdöme utan inbjudan
Logotyp för Belvoir&Co

Svar från Belvoir&Co

Hi Jacob,

Thanks for your review - However, i would dispute that we have been "arsey" when we have requested you follow standard procedure when returning a product. The advisor has apologised and advised you the steps to resolve.

We have made a human error in sending you the wrong order (albeit 3 items compared to your 1).

We have provided you with pre-paid label along with advising dispatch can be on the same day you return. You proceeded to write abuse to the advisor on email which we as a company and human shouldn't have to tolerate. There is no need to state "Your off your head you whopper" when they are simply telling you processes.

You have been told on multiple occasions, we're not refusing to help - we have procedures in place as we need proof of the 3 pairs being returned.

Dek.

Betygsatt 1 av 5 stjärnor

Pay attention - looking good at first, nightmare afterwards

I ordered four glasses in total. Since all glasses came with prescription lenses, I spent around £500 pounds or 560€, because the experience and the glasses initially seemed acceptable.
Production and shipping took around 5–6 weeks. There were additional toll fees around 20€ for each glasses adding another 100€ish to my totals.

After approximately two to three months, the real quality problems began to surface. Suddenly, the nose pads started snapping, and my glasses fell down my nose. This has happened to me with every single replaced nosepiece (more below).

I got in touch with customer support and informed them of what had happened. Since a set of tools is delivered alongside each pair of ordered glasses, I swapped the broken nosepiece with one from my other glasses myself.

Unfortunately, my real nightmare began at this point.
Customer support ignored me over a week. After writing several reminders, they stated that my emails were never received by the system and that they were sorry bla bla. However they did sent me an replacement part for free.
After almost one week of shipping and paying toll fees once again (my glasses were broken for two weeks at this point), the replacement finally arrived.

Another two months in, my second pair of nose pads snapped off. I once again replaced them myself using the correct nosepiece from my other glasses. Yet again, another three months in, and these also just randomly snapped off.

Please keep in mind that absolutely no force whatsoever was applied. All of this happened while sitting straight and looking into my monitor while at work.

I contacted customer support once again to receive replacement parts. The first contact was back on October 30th. Today is November 12th, and I am sitting here with three broken, unusable pairs of glasses and still without any answer from Belvoir&Co.

The fact that they include tools with every pair of glasses delivered proves me correct that they are aware of the problems with the materials they use.

Please note that my experience is based on four separate pairs of glasses.

Afterall I must admit, the biggest red flag is the customer service.
If they were atleast fast responding and helpful, the experience could be okay. As of now, I must say that my experience is not satisfying.

12 november 2025
Omdöme utan inbjudan
Logotyp för Belvoir&Co

Svar från Belvoir&Co

Rufy,

Thanks for your review and feedback. I'd most definitely want to respond to your concerns and we will endeavour to always look to improve our quality on frames.

Lead time for prescription is very clear of 14-21 business days where each order you have made has been completed within this time frame.

Shipping time frame and Duties - As much as we'd love to be able to control the courier, unfortunately this is beyond our control.

You state you contacted our CS on October 30th with no reply. I dispute this as we responded to you on November 6th advising you replacement parts can be issued but duties and taxes cannot be prevented.

Inclusion of tools for every prescription order is because with rimless designs (no matter the brand) temples can become loose and this tool is there as a goodwill (where we do charge for this separately online) for each customer to use to keep on top of their frames.

We will however as stated, endeavour to improve our quality to ensure your journey with us as a brand suits your needs.

Dek

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