Having been let down by Dreams, we went to Bed Factory Direct on Long Lane Aintree. We told the sales advisor Cameron what we were looking for, a small double divan for our Autistic grandson. Cameron... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The order was handled efficiently Delivery window convenient and carried out on time. Guys collected my old mattress from upstairs bedroom and brought new boxed mattress to the room.(£40 charge but w... Se mer
From first making an enquiry reguarding what i wanted. They were very helpful,friendly and informative. They sourced what i wanted and it was made to my requirements. It was delivered to the b... Se mer
Företaget har svarat
There was an issue with the headboard. It was dealt with courteously and professionally. The bed suits our needs perfectly. Even with the issue, our experience was very positive. Great customer servic... Se mer
Företagsinformation
Skrivet av företaget
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Kontaktuppgifter
Marl Road, L33 7UH, Liverpool, Storbritannien
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,4
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 22 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent communications and updates
Excellent communications and updates, very helpful delivery staff and very good quality bed.
8 juli 2026
Svar från Bed Factory Direct
Hi Leslie,
Thank you for your wonderful 5-star review!
We're so pleased to hear that you were happy with the communication and updates throughout your order. It's also great to know that our delivery team was helpful and that you're delighted with the quality of your new bed.
We really appreciate you taking the time to share your experience and hope you enjoy your new bed for many years to come.
Good service.Great item.
8 juli 2026
Svar från Bed Factory Direct
Hi,
Thank you for your fantastic 5-star review!
We're delighted to hear that you were happy with both our service and your new bed. Your kind words mean a lot to our team, and we're so pleased we could provide you with a great experience.
Thank you for choosing The Bed Factory. We hope you enjoy your new bed for many years to come!
ORDERED AN KINGSIZE HEADBOARD IT ARRIVE…
ORDERED AN KINGSIZE HEADBOARD IT ARRIVE WITHIN DAYS EXTREMLY WELL PACKED AND A GOOD PRICE. WHAT MORE DOES ONE WANT
16 juli 2026
Omdöme utan inbjudan
Svar från Bed Factory Direct
Hi John,
Thank you for your fantastic 5-star review!
We're delighted to hear that your king-size headboard arrived quickly, was well packaged, and offered great value for money. It's always our goal to provide quality products with fast delivery and excellent service.
Thank you for choosing The Bed Factory. We hope you enjoy your new headboard for many years to come!
Nice easy ordering process
Nice easy ordering process, broken down into simple steps. Choice was large and catered for every need. When delivered it arrived extremely well packaged and was delivered on exactly the day specified and within the delivery window given. Set up was simple and all the parts were present and correct
6 juli 2026
Svar från Bed Factory Direct
Dear Mr Cook,
Thank you so much for taking the time to leave us a 5-star review.
We're delighted to hear that you found our ordering process simple and straightforward, and that you were pleased with the range of products available. It's also great to know your order arrived on the promised day, within the allocated delivery window, and was well packaged.
We're especially pleased that the assembly was straightforward and that everything arrived complete and in perfect order.
Thank you once again for your kind feedback and for choosing Bed Factory. We hope you enjoy your new bed for many years to come, and we look forward to serving you again in the future.
Nearly perfect
Ordered due to promise of delivery timeframe, was a day late which meant I had to stay in hospital and extra day. Overall good quality and delivery team were friendly and efficient.
15 juli 2026
Omdöme utan inbjudan
Svar från Bed Factory Direct
Dear Mark,
Thank you for taking the time to leave us your review.
We're pleased to hear that you were happy with the quality of your bed and that our delivery team were friendly and efficient.
However, we're very sorry that your delivery arrived a day later than expected. We appreciate how important the original delivery date was for you, and we're sorry to hear that the delay meant you had to stay in hospital for an extra day. We understand how frustrating and inconvenient that must have been.
We truly appreciate your understanding despite the delay, and we're grateful that you were still pleased with the quality of your purchase and the service from our delivery team.
Thank you for choosing The Bed Factory. Your feedback is invaluable, and we hope to have the opportunity to provide you with a seamless 5-star experience in the future.
Highly recommend The Bed Factory
Highly recommend The Bed Factory, Love my new bed, had a problem free straight forward delivery, the 2 guys Gary & Ste were great lads, nothing was a problem,as soon as they arrived, they removed their shoes, took the bed straight up to the bedroom, it was built quickly, and left clean & tidy, they both showed so much respect for us and our home, an absolute credit to The Bed Factor, 👏👏👏
15 juli 2026
Omdöme utan inbjudan
Svar från Bed Factory Direct
Dear Lisa,
Thank you so much for your wonderful 5-star review and for recommending The Bed Factory.
We're thrilled to hear that you love your new bed and that your delivery experience was smooth and hassle-free. It's especially lovely to hear your kind words about Gary and Ste. We'll be sure to pass your feedback on to them—they'll be delighted to know their professionalism, respect for your home, and excellent service made such a positive impression.
Providing a friendly, efficient service is something we pride ourselves on, so it's fantastic to know they represented The Bed Factory so well.
Thank you once again for choosing The Bed Factory. We hope you enjoy your new bed for many years to come, and we look forward to serving you again in the future.
Bed was great
Bed was great, ordered a high divan which is great for people with knee issues. good price and the delivery company they used were very helpful and polite. Loved the range of storage and coverings available. Would buy again
3 juli 2026
Svar från Bed Factory Direct
Dear Mellymoo,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you're so pleased with your new high divan bed and that it's providing the extra height and comfort you were looking for. It's also wonderful to know you were happy with the range of storage options and fabrics available, allowing you to find the perfect bed for your needs.
We're especially pleased to hear that your delivery experience was smooth and that our delivery team were helpful and polite throughout.
Thank you once again for your kind words and for choosing The Bed Factory. It means a great deal to us that you would buy from us again, and we look forward to welcoming you back in the future.
Very efficient service
Very efficient service. The headboard was exactly what I wanted, a very good price and fitted easily.
The delivery was postponed by a day but that was nothing to do with the suppliers.
14 juli 2026
Omdöme utan inbjudan
Svar från Bed Factory Direct
Dear GJ,
Thank you for taking the time to leave us your review.
We're delighted to hear that you were pleased with your new headboard and that it was exactly what you were looking for. It's great to know you found it to be good value for money and that it was easy to fit.
We're sorry that your delivery was delayed by a day, although we appreciate your understanding that this was outside of our control. Thank you for your patience.
We really appreciate your feedback and hope to have the opportunity to serve you again in the future.
Kind regards,
The Bed Factory Team
Garry and Ste came today to fit my…
Garry and Ste came today to fit my daughters bed they have done an amazing job, really friendly and need a promotion 😉
15 juli 2026
Omdöme utan inbjudan
Svar från Bed Factory Direct
Dear Jayminee,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Garry and Ste did such an amazing job fitting your daughter's bed and that you found them so friendly. We'll be sure to pass your lovely comments on to them—they'll really appreciate the recognition.
As for the promotion... we'll make sure they hear that too! 😊
Thank you for choosing The Bed Factory. We hope your daughter enjoys her new bed, and we look forward to helping you again in the future.
Great site
Great site select how much you want to spend and they list all in your price range great fast postage too
18 februari 2026
Svar från Bed Factory Direct
Dear Rab,
Thank you for taking the time to leave us a fantastic 5-star review.
We're so pleased to hear that you found our website easy to use and that the budget filter helped you quickly find the right products within your price range. We work hard to make shopping for a new bed as simple and straightforward as possible, so it's great to know this made a difference.
It's also wonderful to hear that your order arrived quickly and that you were happy with our delivery service.
Thank you once again for choosing The Bed Factory. We really appreciate your feedback and hope to welcome you back again in the future.
Great price and great quality
Great price and great quality. Quick and easy process of ordering with very professional delivery service
13 juli 2026
Omdöme utan inbjudan
Svar från Bed Factory Direct
Dear Mr Sowe,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that you were pleased with both the quality of your bed and the value for money. It's also great to know that you found the ordering process quick and easy, and that our delivery team provided a professional service.
Your kind feedback means a lot to us, and we're thrilled that we were able to provide you with a positive experience from start to finish.
Thank you for choosing The Bed Factory. We hope you enjoy your new bed for many years to come, and we look forward to welcoming you back in the future.
Great buying experience
Great buying experience, very happy with the bed. Delivered when I wanted it, courteous delivery people. Decent quality for what I paid
6 juli 2026
Omdöme utan inbjudan
Svar från Bed Factory Direct
Dear Douglas,
Thank you for taking the time to leave us a fantastic 5-star review.
We're delighted to hear that you had a great buying experience and that you're very happy with your new bed. It's wonderful to know that your order was delivered on your preferred date and that our delivery team were courteous and helpful throughout.
We're also pleased that you feel the bed offers great quality for the price. Providing excellent value alongside great service is something we always strive for.
Thank you for choosing The Bed Factory. We really appreciate your kind feedback and hope to welcome you back again in the future.
Svar från Bed Factory Direct
Dear William,
Thank you for taking the time to leave us your review.
We're pleased to hear that you were happy with our communication throughout your order and that your delivery was swift. Providing a smooth and reliable service is something we always strive for, so it's great to know we met your expectations.
Thank you for choosing The Bed Factory. We appreciate your feedback and hope to have the opportunity to provide you with a 5-star experience next time.
not what was advertised so returned …
not what was advertised so returned mattress but apparently it is my fault as it was not what I wanted?
then cost me to return and may get penalised for restocking as it was not vacuumed packed in original box to return!!! sorry my vacuum packing machine broke down - no wait - I don't have one!!! so I am out of pocket twice and no mattress - won't be using or recommending again
be very aware -
9 juli 2026
they were helpful when talking to them
they were helpful when talking to them
and delivery was good
1 juli 2026
Svar från Bed Factory Direct
Dear Patricia,
Thank you for taking the time to leave us a lovely 5-star review.
We're so pleased to hear that you found our team helpful when you contacted us and that you were happy with your delivery experience. Providing friendly customer service and reliable delivery is something we take great pride in, so it's wonderful to know we met your expectations.
Thank you for choosing The Bed Factory. We truly appreciate your feedback and hope to have the pleasure of serving you again in the future.
Mattress arrived next day
1 juli 2026
Svar från Bed Factory Direct
Dear Mr Graeme Flynn,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that your mattress arrived the very next day and that you were pleased with the speedy delivery. We always aim to provide a fast and reliable service, so it's great to know we met your expectations.
Thank you for choosing The Bed Factory. We hope you're enjoying your new mattress, and we look forward to serving you again in the future.
Everything went well
8 juli 2026
Svar från Bed Factory Direct
Dear Mark,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that everything went well with your order. It's always our aim to provide a smooth and hassle-free experience from start to finish, so we're pleased we met your expectations.
Thank you for choosing The Bed Factory. We really appreciate your feedback and hope to have the opportunity to serve you again in the future.
Very fast delivery and very good…
Very fast delivery and very good quality materials.
10 juli 2026
Omdöme utan inbjudan
Svar från Bed Factory Direct
Dear Kevin,
Thank you for taking the time to leave us a fantastic 5-star review.
We're delighted to hear that you were pleased with the fast delivery and the quality of your purchase. We always strive to provide high-quality products alongside a reliable and efficient service, so it's wonderful to know we met your expectations.
Thank you for choosing The Bed Factory. We hope you enjoy your new purchase, and we look forward to serving you again in the future.
Great bed & delivery
19 juni 2026
Svar från Bed Factory Direct
Thank you for taking the time to leave us a fantastic 5-star review.
We're delighted to hear that you're pleased with your new bed and that you were happy with the delivery service. Providing quality products and a smooth delivery experience is what we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing The Bed Factory. We hope you enjoy your new bed for many years to come, and we look forward to serving you again in the future.
Kind regards,
The Bed Factory Team
Excellent service
Excellent service . I was able to change delivery dates twice no problem and the delivery men that came moved all the boxes to room of choice. Very happy with service from beginning to end . Just need to assemble it now .
11 juli 2026
Omdöme utan inbjudan
Svar från Bed Factory Direct
Dear Ben,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you were happy with the service you received from start to finish. We're always happy to accommodate delivery date changes where possible, so it's great to know we were able to make the process convenient for you.
It's also wonderful to hear that our delivery team took the boxes to your room of choice and provided a helpful service.
We hope the assembly goes smoothly and that you enjoy your new bed for many years to come!
Thank you for choosing The Bed Factory. We really appreciate your feedback and look forward to serving you again in the future.
Kind regards,
The Bed Factory Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.