The 2% APY on the checking account is excellent, but the overall banking experience falls short. The mobile app is very basic and lacks essential features like card management, so you can't lock your... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I appreciate the fact that every time I have to call the bank to get information - a REAL person is there with easy to understand details - quickly and a wonderful sense of humor ... no drawn out wait... Se mer
The customer service is very polite and precise. They know what to do for the account and execute fixing the problem right away.
I was impressed with the level of potential fraud detection. A simple phone call cleared up an issue detected by your system.
Företagsinformation
Informationen kommer från olika externa källor
As an online-only bank, Bank5 Connect has low overhead costs, meaning we can offer more competitive rates on our products, which include checking accounts, savings accounts, and CDs. Bank5 Connect customers enjoy features such as direct deposit, external funds transfers, mobile banking, online banking, person-to-person payments, ATM fee reimbursements, e-statements, bill pay, debit card rewards, & more!
Kontaktuppgifter
4,4
Utmärkt
865 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always good service when working with…
Always good service when working with staff with my account.
14 april 2026
The person I spoke to was very helpful…
The person I spoke to was very helpful and said all the questions that I had very professional and pleasant
31 mars 2026
Problem solved
Got right through to a real person that handled my problem couldn't be happier
30 mars 2026
Wonderful Human customer service
Wonderful Human customer service! It is always so appreciated and special. They are patient, informative and helpful. My only disappointment is that the interest rate drop on the jumbosavings isn't as competitive as other brick & mortar banks where it was when I signed up over a year ago.
7 april 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
so so service
Question was answered but agent kept on sighing. She was tired and more than ready to hang up.
17 mars 2026
Svar från Bank5 Connect
Hi Michelle,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with our teammate. Please know we have used this as a coaching opportunity for our team. Our Call Center Manager reached out and left you a message to apologize as well. If you would like to discuss the interaction further, please don't hesitate to reach out to the number provided in the voicemail.
Best,
Bank5 Connect
They were very helpful and very…
They were very helpful and very informative and really nice and patient. I totally give them 5 stars!
24 mars 2026
rep was rude and incorrect
24 mars 2026
Svar från Bank5 Connect
Hello,
Thank you for your feedback. We’re sorry to hear about your recent experience, as it’s not the level of service we aim to provide. Our Contact Center Manager has reached out and left you a message so we can learn more about what happened and address your concerns directly. Whenever is convenient for you, please reach out the number left in the voicemail or to 1-855-552-2655. We value your input and would appreciate the opportunity to speak with you.
Best,
Bank5 Connect
beneficiary setup
It is very difficult to set beneficiaries for my bank5 connect accounts. They also allow only one beneficiary.
17 mars 2026
Svar från Bank5 Connect
Hi Weijian,
Thank you for sharing your feedback. I understand our Call Center team spoke to you yesterday to review your concerns and assist with setting up beneficiaries on your account. We appreciate you bringing the challenges you experienced to our attention for us to improve our customer experience. If you have any additional questions or need further support, please don’t hesitate to reach out.
Best,
Bank5 Connect
Website very easy to navigate and…
Website very easy to navigate and BankFive responds immediately to any questions I may ask. They know how to run a solid business.
16 mars 2026
Large Check Deposit
I first chatted about getting permission to deposit a large check. Said ok. The day I received the large check I had to call Bank 5 to get permission to deposit because it wasn’t working per the chat. Once I got permission the deposit went through flawlessly.
10 mars 2026
Svar från Bank5 Connect
Hi Angela,
Thank you for taking the time to share your feedback. We’re sorry to hear you had a frustrating experience with us. If you would like any further clarification we would be happy to speak with you. Please contact us at 1-855-552-2655 for assistance.
Best,
Bank5 Connect
Problem was digital account was placed…
Problem was digital account was placed on hold after failed verification of external account transfer, Bank5 Customer Service engaged their management to resolve internal problem with verification and allow the transfer as initially requested.
3 mars 2026
At the time of CD purchase
At the time of CD purchase, rates were very good the process was easy and the monthly statements were a plus. We closed the account at maturity to purchase stocks and another CD at a better current rate.
3 mars 2026
Can’t be beat!!
I have had nothing but a fantastic experience with Bank 5 Connect over the years. The app is user friendly and it is always quick to connect with a human if I need. Everyone I’ve spoken with has been knowledgeable and helpful. Plus, the crazy high interest can’t be beat. I will remain a loyal customer!
25 februari 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.