Nos alojamos con mi esposo 9 noches: queremos destacar la atención de Juan Motta de bufet excelente, José, Bianda, Santa y todos, Antonia supervisora de villa 80, Francis repositor , y todo el persona... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Es la tercera vez que estuve en un bahía principe , este último, bahia principe runaway jamaica, me encantó. El servicio y la amabilidad del personal, la buena energía de los mismos, las instalaciones... Se mer
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Excelente hotel,fuimos en familia 20 personas y todos quedamos muy contentos con la atención y amabilidad de las personas q nos atendieron en el restaurante, en los bares,en el Lobby la.Sra Mariel sup... Se mer
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Bahía Príncipe Ámbar is an excellent and relaxing resort. The best customer service provided by all staff. Starting with Ella, Eury, Miguel, Marian, Virginia, Angela, Pujol, Judy, Benjamin las amas... Se mer
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Företagsinformation
Skrivet av företaget
Official website of Bahia Principe. Includes the best all-inclusive offers for hotels and resorts in Caribbean and Spain.
Kontaktuppgifter
Plaza del Mediterraneo num. 5 Palma, 07014, Palma, Spanien
- info@bahia-principe.com
- www.bahia-principe.com
4,3
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Viajamos 31 personas para celebrar 6 cumpleaños
Viajamos 31 personas para celebrar 6 cumpleaños entre nosotros, al llegar al hotel desde la recepción empezó con un excelente trato, repitiendo cada día en la piscina, restaurante pescador, discoteca, así como en cada lugar que nos encontrábamos.
Una bonita experiencia esperando unos de los cumpleaños en la playa y desde lo alto quisieron darle un toque especial con una lluvia serena, obligándonos a desplazarnos a la discoteca donde lo pasamos excelente.
8 maj 2026
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Estimada Sra. Dasi,
Muchísimas gracias por compartir su experiencia con nosotros. Nos llena de alegría saber que disfrutaron de una estancia tan especial celebrando juntos esos 6 cumpleaños.
Es un placer conocer que recibieron un excelente trato por parte de nuestro equipo en cada una de las áreas del hotel, desde recepción hasta la piscina, el restaurante Pescador y la discoteca.
Aunque la lluvia quiso sorprenderles durante una de las celebraciones en la playa, nos alegra saber que pudieron continuar la fiesta y disfrutar al máximo de la noche.
Esperamos tener el placer de volver a recibirles muy pronto para seguir creando recuerdos inolvidables juntos.
Un cordial saludo,
Tetiana H.
Guest Relations Department
⭐ RECENSIONE MOLTO NEGATIVA
⭐ RECENSIONE MOLTO NEGATIVA – Bahia Principe La Romana a Santo Domingo
Purtroppo, la mia esperienza è stata profondamente deludente.
Online la struttura appare come un 5 stelle da sogno, ma la realtà è tutt’altra: un vero specchietto per allodole.
🏖 MARE COMPLETAMENTE INADEGUATO.
Mi piace praticare l’apnea per cui conosco bene il mare: qui non ha nulla a che vedere con un mare Caraibico.
L’hotel si trova in una baia dove sfocia un fiume, quindi l’acqua è torbida, scura e sporca, identica a un lago pantanoso.
In più:
• Meduse ovunque, piccole e grandi impossibili da vedere per la scarsa visibilità. Una mia amica ha avuto una ustione dalla coscia al piede: mai vista una reazione così estesa, quindi la medusa era molto grande.
• Moscerini a centinaia, soprattutto dalle 17:30 in poi è impossibile restare in spiaggia senza repellenti. Una mia amica, che doveva restare 10 giorni, è tornata in Italia al quinto giorno.
• Sabbia marrone e dura, non certo quella tipica dei Caraibi.
🏨 CAMERE VECCHIE E TRASCURATE
Assolutamente non all’altezza di un hotel 5 stelle.
La prima notte mi hanno dato una stanza d’angolo al piano terra,: dietro i muri di queste camere e in tutta la struttura ci sono 6–7 motori dei condizionatori che producono rumore continuo rendendo impossibile il rilassamento per dormire.
Ho chiesto un cambio camera e visitando anche quelle degli amici ho riscontrato che tutte presentano gli stessi problemi:
• specchi rovinati
• mobili vecchi
• bagni consumati
• porte e serrature da sostituire
⚠ Incidente grave con il bidet
Il bidet della mia stanza:
• si è staccato da terra tre volte, perché fissato solo con colla bianca e senza viti.
• la prima volta mi è caduto sui piedi, lasciandomi zoppo per tutta la vacanza
• sto ancora aspettando l’esito della lastra.
Portato in infermeria, mi hanno detto che dovevo pagare oltre 100 dollari per l’assistenza medica nonostante fosse chiaramente un problema strutturale dell’hotel perché la clinica era privata. Inaccettabile.
🦟 ZANZARE OVUNQUE
Il resort è pieno di insetti.
La sera passano con un carrello che spruzza così tanto fumo da rendere l’aria irrespirabile con visibilità zero… e nonostante ciò, dopo qualche ora le zanzare e i moscerini continuavano a pungere.
🧱 POSIZIONE SFAVOREVOLE E DISAGI CONTINUI.
L’hotel si trova all’interno di una grande proprietà privata.
Per far entrare taxi o Uber bisogna:
1. farsi inviare i documenti del conducente
2. portarli alla reception
3. aspettare che la reception invii un’email alla sicurezza esterna la quale non ha nessun contatto con quella dell’hotel.
4. attendere il controllo al cancello molto spesso con lunghe code.
Ogni spostamento diventa un processo lento e scomodissimo.
💰 NEGOZI INTERNI CARISSIMI
Essendo difficile uscire dalla struttura e non essendoci altre alternative i prezzi dei negozi interni sono molto alti- un pacchetto di sigarette costa 10eu.
🍽 RISTORAZIONE E STAFF – L’UNICO VERO ASPETTO POSITIVO
Con grande sincerità:
• lo staff è eccellente: gentile, professionale e sempre disponibile
• Il servizio bar e buffet sono abbastanza buoni
• il personale lavora con impegno incredibile, dalla pulizia della struttura alla spiaggia.
Le cene “gourmet”, invece, dovrebbero essere eliminate, non hanno nulla di gourmet.
❌ CONCLUSIONI
La mia esperienza è stata molto negativa.
L’hotel online sembra stupendo ma la realtà è completamente diversa:
mare sporco, meduse, zanzare, camere vecchie, problemi strutturali e posizione scomodissima.
I giardini sono ben mantenuti.
L’hotel necessita di una ristrutturazione completa e di una comunicazione più onesta.
Se cercate un vero 5 stelle a Santo Domingo, consiglio di scegliere altre zone.
Sei anni fa ho visitato la zona di Punta Cana e l’ho trovata splendida: invece questa zona (La Romana/Bayahibe) lascia molto a desiderare. Anche l’isola di Catalina è molto meno bella di come viene descritta.
👏 GRAZIE DI CUORE AI LAVORATORI.
Sono convinto che l’hotel si regga solo grazie ai lavoratori, (LORO SÌ MERITANO DAVVERO 5 STELLE)
AL Ristorante Orchidea
• Eduardo Galan
• Radaisy
• Adolfo Florentino
• Bladimir
Bar spiaggia/piscina
• Franklin
• Rigoberto
• Erika
• Daulin
• Gladys
• Roberto
Reception
• Delbin
• Maykel
• Tania
• Cristhian
• Anel
Animazione
• Tutto lo staff, davvero encomiabile.
Altro
Data del soggiorno:
novembre 2025
4 november 2025
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Dear Robert,
Thank you for taking the time to share your detailed feedback regarding your stay with us.
We especially appreciate your kind recognition of our staff members, whose dedication and professionalism are truly valued. We will be delighted to share your comments with all the team members mentioned, as they work every day to provide the best possible experience for our guests.
We are sincerely sorry to hear that certain aspects of your stay did not meet your expectations. However, we would like to point out that our hotel is located in a natural tropical bay area typical of La Romana, where sea conditions may vary depending on weather, currents, and seasonal factors. Likewise, the occasional presence of insects is part of the Caribbean ecosystem, which is why preventive treatments are regularly carried out while respecting environmental regulations.
Regarding the rooms and facilities, our maintenance and technical teams work continuously to preserve the comfort and quality standards of the property. We regret reading your comments concerning the bidet incident in your room. As this is a specific matter requiring individual review, we kindly invite you to contact our Customer Service team directly at:
Customerservicebplrm@bahia-principe.com
so they may properly review your case in detail and provide the appropriate assistance.
Please also note that the medical services available at the resort are managed by an independent private clinic; therefore, any medical attention or treatment provided is subject to their corresponding charges.
Finally, we are pleased to know that you appreciated our gardens, entertainment team, restaurant service, and several members of our staff, which continue to be highly valued by many of our guests.
Thank you once again for your feedback, which helps us continue improving our services.
Kind regards,
Tetiana H.
Guest Relations Department
Très bien !
Que du bon (buffets, animations, personnel....) avec toutefois quelques bémols (évidemment) !
Pas assez de palapas sur la plage (squattage des places à l'ombre sans être là dès 7h..., donc embrouilles régulières entre clients..., ), niveau décibels musique bien trop élevé ( un peu de easy listening dans la journée serait le bienvenu), peut être mettre en place un coin bibliothèque avec les livres laissés par les clients (ça existe ailleurs)
J'étais au Turquesa
6 maj 2026
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Dear Hervé,
Thank you for taking the time to share your detailed feedback regarding your stay.
We are delighted to know that you appreciated the quality of our buffets, entertainment, and the attentiveness of our team. Your kind comments about the overall experience are truly valued.
At the same time, we appreciate you sharing your observations and suggestions. Regarding the beach palapas, we continuously work to ensure that all guests can comfortably enjoy the shaded areas and common spaces throughout the day. Your remarks help us evaluate opportunities to further enhance this experience.
We also appreciate your comments concerning the music volume. Our entertainment program is designed to create a lively vacation atmosphere, while still maintaining pleasant environments for relaxation, and your suggestion about incorporating more easy-listening music during the daytime is certainly appreciated.
In addition, your idea of creating a small library corner with books left by guests is thoughtful and interesting. Suggestions such as yours are always valuable as we continue enriching the services and amenities available to our guests.
We sincerely thank you once again for your comments and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
Kind regards,
Raquel P.
Guest Relations Department
Este destacado hotel 5 estrellas me…
Este destacado hotel 5 estrellas me hizo vivir desde 2023 hasta hoy 2026 las mas lindas vacaciones, en pareja con amigos y con flia , destacó toda la atención excelente, comida, instalaciones, habitaciones ubicación playa piscinas y entretenimiento todo increíblemente hermoso volvereeee
4 maj 2026
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Estimada Sra. Di Pratto,
Muchas gracias por compartir una reseña tan especial y por elegirnos una y otra vez desde 2023 hasta hoy para disfrutar de sus vacaciones en pareja, con amigos y en familia.
Nos llena de orgullo saber que cada estancia ha estado acompañada de experiencias memorables y momentos tan felices.
Valoramos enormemente sus palabras sobre la atención recibida, la calidad gastronómica, nuestras instalaciones, habitaciones, ubicación privilegiada, playa, piscinas y propuestas de entretenimiento. Comentarios como el suyo reflejan el compromiso constante de todo el equipo por brindar un servicio acorde a la excelencia de un hotel 5 estrellas.
Será un verdadero placer darle nuevamente la bienvenida muy pronto para seguir creando recuerdos inolvidables.
¡Felices días!
Raquel P.
Guest Relations Department
Experiencia en aquamarine. Excelente atención servicio y…
Excelente atención servicio y comodidades.
18 april 2026
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Estimado Sr. Díaz,
Le agradecemos sinceramente por compartir su experiencia.
Nos complace saber que ha disfrutado de la excelente atención, el servicio y las comodidades ofrecidas durante su estancia.
Es muy gratificante para todo el equipo recibir comentarios positivos como el suyo, ya que reflejan nuestro compromiso diario con la calidad y la satisfacción de nuestros huéspedes.
Será un placer darle la bienvenida nuevamente en el futuro.
¡Felices días!
Raquel P.
Guest Relations Department
Gracias al equipo de entretenimiento…
Gracias al equipo de entretenimiento por hacer que mis vacaciones fueran maravillosa . El equipo del kids club son chicas muy amable y lista para recibir a mis niños.
Volveré !!
30 april 2026
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Estimado Sr. Morris,
Le agradecemos sinceramente sus amables palabras.
Nos alegra enormemente saber que el equipo de entretenimiento contribuyó a que sus vacaciones fueran maravillosas y que el Kids Club haya sido un espacio agradable y seguro para sus hijos.
Nuestro personal trabaja con dedicación para ofrecer experiencias divertidas y memorables para toda la familia, y comentarios como el suyo son una gran motivación para todo el equipo.
Será un verdadero placer darle la bienvenida nuevamente en el futuro.
¡Felices días!
Raquel P.
Guest Relations Department
Great resort
Great resort. Everywhere was very clean, friendly and helpful staff, and overall great location and environment. Good assortment of activities, though I didn't participate in all of them, but there were enjoyed by those who attended. Food was delicious even in the buffet, and a huge assortment of items, the restaurants were tasty and the drinks always delicious. The train was a great addition we didn't know about at first, but was super helpful for getting around the resort. Beach was clean and there were always seats available around the pool. Enjoyed being able to walk the complex and enjoying other resorts. Looking forward to coming back❤️
13 april 2026
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Dear Mrs. Scheld,
Thank you very much for sharing your kind feedback.
We are delighted to know that you enjoyed your stay and appreciated the cleanliness of the resort, the friendliness and helpfulness of our team, and the overall atmosphere of the complex.
It is also wonderful to hear that you enjoyed the variety of activities, the quality and selection of food and beverages, as well as the convenience of the internal transportation system.
We are pleased that you were able to take full advantage of the different areas of the resort, including the beach and pool facilities, and that this contributed positively to your overall experience.
Thank you once again for your recommendation. We would be very happy to welcome you back in the future for another enjoyable stay.
Warm regards,
Raquel P.
Guest Relations Department
Dream vacation
Our stay was excellent. Couldn’t ask for a better time. Entertainment was awesome. The Fire Show, violinists singers were amazing to mention a few. The staff entertainment was always so much fun. Our room and house help during the day, Datividad and afternoon Beatriz were excellent and amazing at what they do. ❤️ Edward did great also. Can’t say enough about the excellent food always available. The chefs and staff really know what they are doing. I would go again in a heartbeat, just have to save up for another all exclusive trip to Bahia Principe Ambar. The only thing I would suggest to be added, would be a few benches along the main walkway from the Lobby to the pool. A couple of us didn’t need walkers or wheelchairs, however, it would have helped a lot to be able to sit on a bench a couple of times daily. Highly recommend this vacation spot.
10 april 2026
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Dear Garnelle,
Thank you very much for sharing your wonderful feedback.
We are delighted to know that you had an excellent stay and that you enjoyed the entertainment program, including the fire show, musical performances, and the overall atmosphere created by our entertainment team.
It is also very gratifying to hear your kind words regarding the attentiveness and dedication of our housekeeping and service teams, as well as your appreciation of the culinary experience and the work of our chefs.
Your recognition of the overall quality of service and your intention to return mean a great deal to us, as creating memorable experiences for our guests is our highest priority.
We also sincerely appreciate your constructive suggestion regarding additional seating along the main pathways. Feedback of this nature is very valuable and will be shared with the relevant departments for consideration as part of ongoing improvements to guest comfort.
Thank you once again for your recommendation. We would be truly honored to welcome you back in the future for another memorable stay.
Kind regards,
Raquel P.
Guest Relations Department
Una maravillosa estadia
Mi estancia en Bahía Príncipe fue realmente una experiencia muy gratificante. La calidez humana y la atención tan esmerada de todo el personal, sin excepción, hicieron que cada momento fuese especial y marcaron una verdadera diferencia. Sin duda, regresaría con gusto en cualquier oportunidad.
20 april 2026
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Estimada Yovanna,
Gracias por tu comentario.
Nos alegra saber que tu estancia en Bahia Principe fue una experiencia tan gratificante. Es un orgullo para todo nuestro equipo saber que la calidez y la atención recibida hicieron que cada momento fuera especial.
Será un placer darte la bienvenida nuevamente en cualquier ocasión.
¡Felices días!
Tetiana H.
Bahia Principe Hotels & Resorts
The Bahia Principe Tequila deserves all the stars
I'm not a person who usually enjoys resorts but the Bahia Principe Tequila exceeded all my expectations.
The rooms were flawless, the resort & pools was pristine, staff was extremely friendly and food at resorts in the past were mediocre at best, at the Tequila food was fantastic.
The beach is a bit of a walk or a short trolly ride.
If you're looking for a place to party Tequila isn't the one.
I'm already looking forward to going back!
11 april 2026
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Dear Mrs. Patel,
Thank you very much for sharing your experience with us.
We are truly delighted to hear that hotel exceeded your expectations. It is wonderful to know that you enjoyed our rooms, facilities, and pools, as well as the friendliness of our team.
We are especially pleased that our culinary offer stood out to you, as we continuously strive to provide a high-quality dining experience. Your comments are truly appreciated.
Regarding the location of the beach, we are glad you found the trolley service convenient, allowing easy access while enjoying the peaceful atmosphere of the hotel.
We look forward to welcoming you back again very soon for another fantastic stay.
Tetiana H.
Guest Relations Department
MY HORRIBLE EXPERIENCE WITH THIS HOTEL
MY HORRIBLE EXPERIENCE WITH THIS HOTEL.
I made a reservation through Super.com to stay at Bahia Principe Grand El Portillo for 3 nights. However, I was incorrectly booked at a hotel called Bahia Principe Grand Samana (NAME ALMOST THE SAME AND SAME HOTEL CHAIN). This error significantly disrupted my travel plans.
I did not become aware of the error until the day of check-in. Upon discovering the mistake, I immediately contacted the hotel, Bahia Principe Grand Samana, to request a transfer to the correct hotel, Bahia Principe El Portillo, as both properties are part of the same hotel chain. I made multiple calls (approximately ten to each party - about 2 hours). I was repeatedly instructed by Super.com to contact the hotel directly, while the hotel consistently advised me to contact the booking agency, Super.com. I felt like I was playing the cat and mouse game.
Despite my repeated efforts to resolve the issue in real time, no effective assistance was provided from either party. As a result, I was forced to pay out of pocket for accommodations at the correct hotel while traveling with my family and being four hours away from Santiago where we were staying. This situation caused significant stress, discomfort, and financial burden.
My reservation at the hotel was from 3/24/26 to 3/27/26 (WHICH I DIDN'T EVEN USE). I was forced to pay for another reservation at the hotel I was supposed to be booked in. All this hotel had to do was give me a transfer since they are in the same chain. HORRIBLE CUSTOMER SERVICE. I will never recommend this hotel to anyone.
24 mars 2026
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Dear Mrs. Rosa,
Thank you for taking the time to share your experience.
We are truly sorry to read about the situation you encountered with your reservation and the inconvenience it caused to you and your family. We fully understand how stressful this must have been.
After carefully reviewing your comments, we would like to clarify that your booking was made through an external agency, Super.com, and the reservation was confirmed for a different property within our hotel chain. As each hotel operates independently in terms of reservations and availability, modifications such as transfers between properties should be managed directly by the booking provider.
While we always aim to assist our guests to the best of our ability, changes to reservations made through third-party agencies are subject to their policies and procedures. Unfortunately, this can sometimes limit the actions we are able to take on-site.
We sincerely regret that the support you received did not meet your expectations and that this situation impacted your travel experience. Your feedback has been noted and will be shared internally, as we continuously strive to improve both our service and communication.
Kind regards,
Tetiana H.
Guest Relations Department
We have been to grand coba multiple times
We have been to grand coba multiple times. We love the property and staff. We will see you again next spring break. There are no complaints. Everything was amazing.
20 mars 2026
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Dear Mr. Marron,
Thank you very much for your kind words and for your continued trust in us.
We are truly delighted to hear that you have visited Grand Coba multiple times and that you continue to enjoy both the property and our team. It means a great deal to us to know that each of your stays has been amazing.
We are already looking forward to welcoming you back next Spring Break for another memorable experience.
Tetiana H.
Guest Relations Department
Svar från Bahia Principe Hotels & Resorts
Estimada Sra. Flórez,
Agradecemos enormemente su preciada reseña.
Para nosotros es muy importante contribuir a unas vacaciones más agradables para nuestros huéspedes y nos alegra que así haya sido.
Deseando darle pronto la bienvenida de nuevo.
Saludos cordiales,
Mary. A
Guest Relations Department
A wonderful stay…
We stayed at the Bahia Principe Tequila from March 23-30. We had an excellent experience with all aspects of this resort. The rooms were newly renovated and spotless. The food was great and the service second to none. The entertainment was extraordinary. My only complaint would be that some of the parties on the tequila section there was a small fee. I do think it should be free for the guest of Tequila. But again, it’s a small fee and we still paid to attend.
This resort is the place to be if you are looking for fun and exceptional service!
23 mars 2026
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Dear Mrs Scott,
Thank you for sharing us your feedback about your stay at Bahia Principe Escape Tequila.
Your kind compliments on our entertainment, service and rooms keep motivating us to ensuring the best experience.
On the other hand, we truly value your suggestions, as it allows us to continue improving.
It truly means a lot to us being part of our guests planned holidays.
Hoping to welcome you back soon.
Best regards,
Mary. A
Guest Relations Department
Stayed at Bahia principe Tulum for 3…
Stayed at Bahia principe Tulum for 3 weeks and it was fantastic rooms Spotless food and drink was spot on staff amazing couldn’t fault this hotel or the staff had a fantastic holiday
28 februari 2026
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Dear Guest,
We greatly appreciate your positive feedback about your stay at Bahia Principe Explore Tulum.
Your kind compliments on our friendly team, food service and rooms keep motvating us to ensuring the best experience.
It truly means a lot to us being part of our guests planned holidays.
Hoping to welcome you back soon.
Best regards,
Mary. A
Guest Relations Department
He visitado varios hoteles de Republica…
He visitado varios hoteles de Republica Dominicana y la verdad si tú objetivo es desconectar está es una de las mejores opciones , los animadores son geniales , en especial Luis
14 mars 2026
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Estimado Sr. Hernández,
Muchas gracias por elegirnos y por compartir su honesta reseña.
Es un verdadero placer leer que el nuestro equipo enriqueció su estancia, pues tratamos en todo momento de crear entornos en los que nuestros huéspedes pueden disfrutar al máximo de unas fabulosas vacaciones.
En nombre de todo el equipo, esperamos darle la bienvenida nuevamente.
Un cordial saludo,
Mary A.
Guest Relations Departament
stop spamming!!!
5 mars 2026
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Dear Guest,
Thank you for sharing your impressions.
With the sole purpose of improving our service and our guests' stay, we ask our guests for feedback in order to check their level of satisfaction.
We would like to assure you that we take all comments from our guests very seriously and therefore recognise their importance.
We truly hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
Best regards,
Mary A.
Guest Relations Department
We stayed at the Bahia Principe Explore…
We stayed at the Bahia Principe Explore Turquesa (April 3-10 2026) and then upgraded to the Esmeralda, because it was closer to the beach and the restaurants. The room was lovely and the staff at every level were friendly and accommodating. What we were disappointed with were the 3 A-La-Carte restaurants. The Japanese (there were roaches running around our table and the food was not edible) and we left. The Indian restaurant was just as disappointing - the food was not edible - a bit of curry powder does not make an Indian meal and again we left disappointed. Now, we expected more from the Dominican restaurant and that was not Dominican food. We have been coming to the Dominican Rep. for over 30 years and we know Dominican food. The Buffet was excellent and the service even more so. The food was delicious and lots of it.
2 april 2026
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Dear Mrs Desnousse,
Thank you for taking the time to leave us your feedback after your stay with us. It brings us joy that our rooms and team made your holiday. It is very important for us, keep caring our guests as deserved.
On the other hand, we are very sorry to learn that the dining experience did not meet your expectations.
Our culinary team takes great pride in offering a varied and thoughtful menu, and we regret that this did not reflect in your experience. Guest satisfaction is at the heart of what we do, and your impressions will be shared directly with our head chef for further consideration.
We truly hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless stay.
Sincerely,
Mary A.
Guest Relations Department
Maravillosa las personas del hotel
Maravillosa las personas del hotel, cuentan con unos de los mejores servicios y son un amor en persona
30 juli 2025
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Estimada Sra. González,
Gracias por compartir su experiencia con nosotros.
Nos complace enormemente recibir sus amables palabras y saber que nuestro equipo ha contribuido a que su experiencia sea tan positiva.
Es muy gratificante conocer su reconocimiento hacia el servicio y la atención brindada.
Sus comentarios han sido compartidos con el equipo como parte de nuestro compromiso continuo con la excelencia en el servicio.
Esperamos tener la dicha de recibirla nuevamente en nuestras instalaciones.
Atentamente,
Raquel P.
Guest Relations Department
We just got back from Bahia Explore…
We just got back from Bahia Explore Punta Cana. Our stay was terrific which was made possible in no small part by the service and attention of the friendly staff!!
30 mars 2026
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Dear Mr. Tibbo,
Thank you very much for sharing your kind feedback.
We are delighted to hear that you had a terrific stay at Bahia Principe Explore Punta Cana and that the service and attention of our friendly staff helped make your experience so enjoyable. Your kind words mean a great deal to our entire team.
We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again very soon.
Kind regards,
Tetiana H.
Guest Relations Department
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