Nos alojamos con mi esposo 9 noches: queremos destacar la atención de Juan Motta de bufet excelente, José, Bianda, Santa y todos, Antonia supervisora de villa 80, Francis repositor , y todo el persona... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Es la tercera vez que estuve en un bahía principe , este último, bahia principe runaway jamaica, me encantó. El servicio y la amabilidad del personal, la buena energía de los mismos, las instalaciones... Se mer
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Excelente hotel,fuimos en familia 20 personas y todos quedamos muy contentos con la atención y amabilidad de las personas q nos atendieron en el restaurante, en los bares,en el Lobby la.Sra Mariel sup... Se mer
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Bahía Príncipe Ámbar is an excellent and relaxing resort. The best customer service provided by all staff. Starting with Ella, Eury, Miguel, Marian, Virginia, Angela, Pujol, Judy, Benjamin las amas... Se mer
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Företagsinformation
Skrivet av företaget
Official website of Bahia Principe. Includes the best all-inclusive offers for hotels and resorts in Caribbean and Spain.
Kontaktuppgifter
Plaza del Mediterraneo num. 5 Palma, 07014, Palma, Spanien
- info@bahia-principe.com
- www.bahia-principe.com
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Bahía Príncipe Coba México
Hemos estado disfrutando de un viaje familiar con motivo de nuestro 25 aniversario de bodas y ha sido espectacular. El hotel era estupendo, pero, sin embargo, lo mejor ha sido la atención recibida por el personal, especialmente queremos agradecer a Manuel y a Karina la atención prestada en el Buffet Kukulcán. Además de su profesionalidad, nos hacían los momentos más encantadores con las decoraciones que ponían en las mesas. Qué grandes profesionales. Muchas gracias Manuel y Karina. Los animadores de la piscina, Alejandro, Ronaldo y Antonio, también grandes profesionales y divertidos. Conseguían que participara la gente en las actividades, sobre todo, en la piscina y acabábamos todos riéndonos. Recomiendo el hotel, las instalaciones, la facilidad de transporte y, fundamentalmente, la atención y amabilidad del personal que trabaja mientras otros vamos a divertirnos sin poner nunca una mala cara ni tener una mala palabra o gesto. Es un país maravilloso que merece la pena conocer. Muchas gracias por todo.
4 juli 2026
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Svar från Bahia Principe Hotels & Resorts
Estimada huésped,
Gracias por elegirnos para sus vacaciones en familia así como especial aniversario, y por su encantadora reseña.
Agradecemos sus amables elogios sobre nuestro servicio y personal. Transmitiremos sus amables palabras a nuestro equipo, quien está agradecido de haber formado parte de una agradable visita.
Nos alegra mucho saber que disfrutó de su estancia y esperamos darle la bienvenida pronto.
Saludos cordiales,
Mary. A
Guest Relations Department
Svar från Bahia Principe Hotels & Resorts
Estimado huésped,
Estamos muy agradecidos por su encantador feedback y encantados de saber que su estancia con nosotros fue una experiencia tan positiva.
Sus amables palabras significan mucho para nosotros.
Todo el equipo ha recibido calurosamente sus comentarios y nos sentimos orgullosos de haber contribuido a una visita tan memorable.
Será un honor recibirle de nuevo.
Un cordial saludo,
Mary. A
Guest Relations Department
The buzz is back
The buzz is back, I'm delighted to say. It was beautiful in January, staff as wonderful as ever, the new rooms excellent, the food and a la carte exceptional... And now, our July trip - it has exceeded expectations on every front, especially in the atmosphere. Keep the prices at sensible levels and they will come!
AG
7 juli 2026
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Svar från Bahia Principe Hotels & Resorts
Dear Mrs. Greenlee,
We are truly grateful for your lovely review and delighted to know that your stay with us was such a positive experience.
Your kind words about our rooms, food service, and the dedication of our team mean a great deal to us.
We strive to ensure each guest feels comfortable, well cared for, and it is genuinely rewarding to hear that this was reflected during your time with us.
It would be a pleasure to welcome you again whenever your travels bring you back our way.
Warm regards,
Mary. A
Guest Relations Department
Tanto las instalaciones como el…
Tanto las instalaciones como el personal son excepcionales, pasé una estancia maravillosa.
25 juni 2026
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Svar från Bahia Principe Hotels & Resorts
Estimado huésped,
Muchísimas gracias por compartir una reseña tan maravillosa sobre su estancia.
Estamos realmente orgullosos de que destaque las instalaciones y servicio del hotel como fortalezas, tan valoradas por nuestros huéspedes.
Es un placer que haya disfrutado plenamente su experiencia con nosotros y resalte el hotel como un lugar ideal para descansar durante las vacaciones.
Estaremos encantados de darle la bienvenida nuevamente,
Saludos cordiales,
Mary. A
Guest Relations Department
Muy buenas atenciones
29 juni 2026
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Svar från Bahia Principe Hotels & Resorts
Estimada huésped,
Gracias por elegirnos para sus vacaciones.
Agradecemos sus amables elogios sobre nuestro servicio. Transmitiremos sus amables palabras a nuestro equipo.
Nos alegra mucho saber que disfrutó de su estancia y esperamos darle la bienvenida pronto.
Saludos cordiales,
Mary. A
Guest Relations Department
simplemente estupendo
excelente servicio de hospedaje, alimentación y del personal, siempre muy atentos en lo que se necesitara, las habitaciones cómodas, amplias y con lo justo y necesario. la comida deliciosa, siempre todo muy limpio, ordenado y con variedad. el check in -out muy ráido y sin contratiempos. Volveria sin dudarlo
28 juni 2026
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Svar från Bahia Principe Hotels & Resorts
Estimada Sra. Holy,
Muchísimas gracias por compartir su amable reseña sobre sus vacaciones.
Nos complace que destaque nuestro preciado equipo, habitaciones y servicio de comidas, altamente valorado por nuestros huéspedes.
Para nosotros es un placer haber contribuido a una maravillosa estancia y deseamos recibirle pronto nuevamente.
Saludos cordiales,
Mary. A
Guest Relations Department
Vacaciones Maravillosas
Excelente experiencia para mi hija y para mi; todo de maravilla los restaurantes, las habitaciones, el sport bar, las piscinas ; en si todo .... Agradecer a Manuel y Karina del Restaurante Buffer por las atenciones que tuvieron hacia con nosotros....
29 juni 2026
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Svar från Bahia Principe Hotels & Resorts
Estimado Sr. Ramirez,
Gracias por elegirnos para sus vacaciones en familia y por su encantadora reseña.
Agradecemos sus amables elogios sobre nuestro servicio y personal. Transmitiremos sus amables palabras a nuestro equipo.
Nos alegra mucho saber que disfrutó de su estancia y esperamos darle la bienvenida pronto.
Saludos cordiales,
Mary. A
Guest Relations Department
Bahia Principe Jamaica.
Bahia Principe Jamaica.
“Arrival”
Trip made 8th - 18th June 2026
Three of us travelling 2 rooms.
On checking in our Welcome was rushed where we were given a porter to show us to our room, on noticing some guests had welcome drinks on arrival.
Map of complex not available to view and explained at reception it would be useful rather than scanning a QR code.
Our room was quite a distance from checking in and reception and we were tired from our long Journey. Knowing now that we could have used the caddy carts that the Bahia has would have been useful.
The Room at first glance was fantastic and lived up to the standards we paid for, however a list of things soon developed.
1. Our room door didn’t close properly and if not aware would bounce out of its locking mechanism. On one occasion after cleaner’s had finished the door was left open.
2. Our Whirlpool bath had rust around the on and off settings (picture available)
3. Our Door had no peep hole unlike all the others (picture available)
4. Leaking from the shower into the toilet through the sealant.
5. Toilet door hinge needing adjustment and not closing properly(very dangerous as it was made of toughened glass)
6. Cupboard door to mini bar fridge hinges needing adjustment.
7. Faulty light not working replaced with a corner lamp unfortunately had to wait for the power point to be fixed.
8. Day before we had our check out our door entry chips were suspended and had to be reprogrammed.
9. Toping up of our mini bar was difficult it needed constant reminders to be filled up and phone calls to reception.
We were offered another room after a few days, but rejected it because of the need for us to be close to our daughter who was next door and has special needs.
“Suggestions”
Also more Maps information points or help hubs should be made available. I get the use of QR codes etc. and trying not to use paper all the time, but vacations are about staying off the phones and social media and more traditional methods of obtaining information.
The Food in the Main Restaurant could have had a bit more variety and maybe some theme nights in different foods from around the world. The layout was a bit awkward and if designed better access from where you are seated could be quicker to eat your food, the food sometimes not hot was a little concerning, possibly why they had a Microwave available.
During our stay we were told of a 90min no obligation breakfast and tour of the complex to see if we would join a Members Club. This was very disappointing especially when it ended up lasting 3-4 hours of our vacation time and towards the end feeling very uncomfortable and pressured to accept the membership even though we didn’t want to. (All for some free tickets to the fantastic show “XAYMACA” which we would have paid to see if known) A note that not all schemes are for everyone and it is wrong to assume this, also after 90mins you should be given the chance to stay or go!
“What we loved”
The Bahia Principe Runaway Bay Jamaica, has an excellent entertainment package we were really impressed by the Staff “Toni, Crazy legs, Anita, DJ Slim, and Sushan Powell, to name a few. Gold star for these entertainers who work very hard with little time and breaks for themselves.
The Cast performances and productions such as Bob Marley’s tribute, Rock Show and XAYMACA were amazing and entertaining, the same quality as watching shows in the West End Theatre London.
On Summary the Bahia Principe Jamaica is an amazing place, and we would love to come again hoping that some of our comments & suggestions have been put into practise.
Regards,
Stephen Thomas
8 juni 2026
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Svar från Bahia Principe Hotels & Resorts
Dear Mr. Thomas,
Thank you very much for taking the time to share such a detailed account of your stay between 8th and 18th June 2026.
We are pleased to know that your overall impression of the resort is positive and that you enjoyed the entertainment programme, as well as the high-quality performances and shows, including Xaymaca, which you described so highly. It is also especially rewarding to hear your kind recognition of the entertainment team, whose dedication and energy are a fundamental part of the guest experience we aim to deliver.
We also appreciate your constructive observations regarding the arrival process and internal orientation within the resort. Your comments regarding the availability of additional information points and alternative formats for resort guidance have been duly noted, as we continuously evaluate ways to enhance guest communication and ease of navigation throughout our complex.
Regarding your accommodation, we regret that certain aspects of the room condition did not fully align with your expectations. Please be assured that our maintenance and housekeeping teams follow strict procedures to ensure that all rooms meet the established quality standards, and reported items are addressed promptly during the stay whenever brought to our attention. We also appreciate your understanding in choosing to remain in your original room to stay close to your family member, and we respect that comfort and proximity were important considerations for your group.
With respect to the dining experience, we would like to highlight that our main buffet offers an extensive and diverse selection of international and local dishes daily, carefully designed to cater to the wide variety of tastes and dietary preferences of our international clientele. In addition to the buffet, guests can enjoy several specialty restaurants offering different culinary concepts throughout their stay, further enhancing the all-inclusive experience.
Our culinary team continuously replenishes buffet stations throughout service periods and follows strict food safety and quality protocols to ensure that dishes are served under the appropriate conditions. The microwave available in the restaurant is provided simply as an additional convenience for guests who may wish to adjust the temperature of certain dishes according to their personal preference, particularly families travelling with children.
We appreciate your suggestions regarding themed evenings and restaurant layout, as guest feedback plays an important role in the continuous evolution of our culinary offerings.
Thank you once again for sharing your experience and for your valuable comments.
We are delighted to know that you consider our resort an amazing destination and that you would like to return in the future. It would be our great pleasure to welcome you back for another memorable holiday.
Kind regards,
Raquel P.
Guest Relations Department
Amabilidad del personal
Amabilidad del personal, entretenimiento, limpieza y buena calidad de los alimentos
20 juni 2026
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Svar från Bahia Principe Hotels & Resorts
Estimado Sr. Rodríguez,
Muchas gracias por su apreciada reseña tras su visita.
Agradecemos sus cumplidos hacia nuestro servicio de comidas, entretenimiento y atento personal, tan apreciado por nuestros huéspedes.
Nos alegra saber que su estancia haya sido maravillosa.
Deseamos recibirle nuevamente.
Un cordial saludo,
Mary A.
Guest Relations Department
Magnífico hotel
Magnífico hotel. El personal es profesional y amable. Todo está muy limpio y la decoración es muy elegante y minimalista. Los restaurantes y buffets son variados y de excelente calidad. El ambiente es tranquilo. Todo fue perfecto durante toda la estancia.
13 juni 2026
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Svar från Bahia Principe Hotels & Resorts
Estimado Sra. Bigonet,
Muchas gracias por compartir su feedback con nosotros. Nos complace saber que nuestro servicio hizo su estancia mas placentera.
Es un placer leer sus amables palabras hacia nuestros restaurantes y apreciado personal, quien estará encantado de haber contribuido favorablemente a su estancia con nosotros.
Esperamos recibirle pronto de nuevo.
Un cordial saludo,
Mary A.
Guest Relations Department
First class my ass
If you are looking for a first class hotel with high quality food and excellent customer service support, then this is definitely NOT the hotel that you need to be booking. I have stayed at this hotel 9 times in the last 19 years and my experience on this occasion has been a complete and unmitigated disaster.
I booked this hotel as a last resort, the hotel that I had originally booked cancelled at the last minute.
I booked and pre paid transfers from the airport and the taxi failed to arrive, I was directed to the Amstar representative and I had to book a taxi at additional cost of 3800 pesos. The day after arrival, I had been travelling for 22 hours. When I complained about the failed service, I was advised that the refund would be applied at checkout, I was not impressed by this response. It was confirmed by Amstar that the hotel had fully agreed to the refund, this was also confirmed by guest services at the hotel. I spoke to customer services from the hotel and again it was confirmed that the payment would be refunded at checkout. 19 days later I checked out, guess what? Surprise, surprise no refund was forthcoming. I was then advised that I would need to contact customer services via email to request the previously agreed refund. Guess what? Customer services are equally incompetent as the hotel staff and as yet, I am still awaiting a response.
I first stayed at this hotel in 2007, then it was first class with attentive staff and excellent quality food and service, now it is still first class, the caveat to that is that it is now a FIRST CLASS SHIT HOLE.
20 juni 2026
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Svar från Bahia Principe Hotels & Resorts
Dear Mr. Pascoe,
Firstly, we would like to thank you for sharing your impressions of your holiday experience.
The entire team always works tirelessly to provide comfort to our guests, and we sincerely apologise if you received the wrong impression at any time.
We are committed to helping you in every way possible. Therefore, we kindly invite you to contact the relevant department at customerservice@bahia-principe.com so that we can offer you more personalised attention.
We appreciate guests sharing their constructive suggestions with us, as in our pursuit of excellence, we strive at all times to improve the quality of our services in all our hotels.
We hope to have the opportunity to welcome you back.
Kind regards,
Mary A.
Guest Relations Department
Vergonzoso después de casi 20 viajando…
Vergonzoso después de casi 20 viajando a sus hoteles y acumulando puntos en app para tener una buena membresia supuestamente te la ganabas viajando a sus hoteles cambian la aplicación y a los antiguos les dejen tirados como perros patetico no creo que vuelva A viajar a ningúno de sus hoteles disfrutaré de otra cadena con más nivel y que engañen a sus clientes
20 juni 2026
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Svar från Bahia Principe Hotels & Resorts
Estimado huésped,
Gracias por tomarse el tiempo de compartir su opinión sobre su reciente estancia con nosotros.
Lamentamos sinceramente que su experiencia no haya cumplido sus expectativas en ciertos aspectos.
En relación al club de fidelización, sentimos que su experiencia no haya sido como esperaba. Valoramos enormemente a nuestros miembros, y es nuestra prioridad asegurar que disfruten de ventajas exclusivas durante cada visita.
Para nosotros es fundamental mejorar continuamente y ofrecer un servicio que supere las expectativas de nuestros clientes más leales. Por ello, nos sería de gran ayuda, saber si hubo algún beneficio en particular que esperaba recibir y que no aprovechó al máximo como miembro.
Tenga por seguro que nos tomamos muy en serio todos los comentarios de nuestros huéspedes, ya que nuestro objetivo es siempre ofrecer una experiencia vacacional acogedora y cómoda durante su visita.
Esperamos tener otra oportunidad de darle la bienvenida en el futuro y ofrecerle la experiencia por la que somos conocidos y apreciados.
Atentamente,
Mary. A.
Guest Relations Department
Amazing hotel we could have wished for…
Amazing hotel we could have wished for more
19 juni 2026
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Svar från Bahia Principe Hotels & Resorts
Dear Mrs. White,
Thank you so much for your kind review.
We are truly happy to know you enjoyed your stay from the beggining. It means a lot to us knowing that our facilities made a difference in your stay.
We look forward to welcoming you again soon,
Warm regards,
Mary. A.
Guest Relations Department
When we go on holiday
When we go on holiday, apart from the weather (of course) we look at the hotel, its room where we stay, the staff and the quality of food.
We stayed in a junior suite, which provided ample space and all the facilities you could reasonably need. The hotel staff were simply brilliant - they could not do enough for you and made you feel special. I could name some in particular, but that would be unfair on the others; they were simply great.
As for the food, well, can I give 6 out of 5? There is no doubt in my mind any guest will find the food offered is top quality. A wide and varied choice that never ceased to make me feel accommodated for every evening.
We always avoid returning to a venue, choosing to vary our travels as best as possible. The "Ambar" would challenge that approach and I would go back there in an instant.
29 maj 2026
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Svar från Bahia Principe Hotels & Resorts
Dear Pettit,
Thank you for taking the time to share such a thoughtful review of your stay.
We are truly delighted to learn that your experience exceeded your expectations in the areas that matter most when choosing a holiday destination. It is wonderful to know that you found your Junior Suite spacious, comfortable, and well-equipped, allowing you to fully enjoy your stay.
Your kind words regarding our team are especially appreciated. Providing attentive, personalized service is at the heart of what we do, and we are thrilled that our commitment to making every guest feel welcome and valued left such a positive impression.
We are equally pleased to hear your exceptional comments about our culinary offering. Our team works hard to provide a wide variety of high-quality dishes to suit different tastes and preferences, and it is rewarding to know that you enjoyed the selection throughout your stay.
Perhaps the greatest compliment of all is knowing that, despite your preference for discovering new destinations, your experience at the Ambar would inspire you to return. We sincerely appreciate your recommendation and would be honored to welcome you back whenever your travels bring you our way again.
Happy days!
Raquel P.
Guest Relations Department
Great trip to Mexico
We have recently returned from 11 days at Sian Ka’an hotel in Mexico and loved every minute. The hotel complex is fab and staying at this hotel (adults only) gave us the opportunity to visit all the other hotels too. The fab setting is jungle like and only a short cart trip to the beach and the other hotels. The food was great in the buffet as well as the Al a cartes we had booked. Our room and the hotel were kept clean and tidy as were the grounds. We would have no hesitation in visiting again.
31 maj 2026
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Svar från Bahia Principe Hotels & Resorts
Dear Mrs. Lonngsdale,
Thank you for your wonderful review.
We are delighted to learn that you enjoyed your 11-day stay and that every aspect of your experience contributed to such memorable holidays. It is especially rewarding to know that you appreciated the adults-only atmosphere, the unique natural surroundings, the convenience of accessing the beach and other facilities within the complex, as well as the variety and quality of the dining options available.
We are also pleased that the cleanliness and upkeep of both your room and the hotel grounds met your expectations. Providing a comfortable and well-maintained environment is one of our key priorities, and your recognition of these efforts is greatly appreciated.
Thank you for your kind recommendation and for choosing to stay with us. We look forward to welcoming you back for another exceptional stay in the future.
Happy days!
Raquel P.
Guest Relations Department
Had a fantastic week stay at this hotel…
Had a fantastic stay at this hotel rooms were first class staff were very friendly and helpful everywhere was clean if there was a spill inside or out it was cleaned up very quickly food was great only used the buffet
Only downside was booking Al a carte restaurants. They were always booked up but when passing always had empty tables
26 maj 2026
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Svar från Bahia Principe Hotels & Resorts
Dear Mr. McManus,
Thank you for sharing your wonderful feedback.
We are delighted to hear that you had a fantastic stay and that you enjoyed the comfort of our rooms, the cleanliness of our facilities, the quality of the food, and the attentive service provided throughout the hotel. It is especially rewarding to know that our team's commitment to maintaining high standards contributed positively to your experience.
Regarding the à la carte restaurants, availability is managed through a reservation system designed to ensure a comfortable dining experience for all guests. On some occasions, tables may appear unoccupied despite being reserved for later seating times, guest arrivals, or operational scheduling. We appreciate your comments and will continue to review our processes to provide the best possible experience.
Thank you once again for your kind words. We look forward to welcoming you back for another memorable stay in the future.
Happy days!
Raquel P.
Guest Relations Department
La verdad para mí opinión es gran hotel…
La verdad para mí opinión es gran hotel no le.falta nada ay para todos para los niños ,adultos la comida de calidad y servicio todo muy bien
1 juni 2026
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Svar från Bahia Principe Hotels & Resorts
Estimada Sra. Rodríguez,
Muchas gracias por compartir su opinión.
Nos llena de satisfacción saber que disfrutó de nuestras instalaciones y que encontró opciones para todos los miembros de la familia, tanto para niños como para adultos. También nos alegra conocer que la calidad de nuestra oferta gastronómica y el servicio recibido estuvieron a la altura de sus expectativas.
Comentarios como el suyo nos motivan a seguir trabajando cada día para ofrecer experiencias memorables y un ambiente donde nuestros huéspedes puedan disfrutar de unas vacaciones completas y agradables.
Agradecemos sinceramente su preferencia y esperamos tener el placer de darle la bienvenida nuevamente muy pronto.
¡Felices días!
Raquel P.
Guest Relations Department
'Bienvenido al paraíso '
Hola a todo el increíble equipo de Cayo Levantado Resort
Queríamos tomar un momento para agradecerles de corazón por la estancia tan maravillosa que vivimos en la isla. La atención de todo el personal fue excepcional, la comida deliciosa y el entorno un verdadero paraíso.
Queremos hacer una mención especial y agradecer enormemente a : Yulisa, Edyyl, a Hugo Trejo chef de santa yuca /Jancarlo Gonzalez chef ejecutivo de cayo levantado/ a Luiz y Migelina restaurante Carey ayudarnos a encontrar la habitación perfecta / hacernos disfrutar de una cena increíble. Su dedicación y cariño marcaron la diferencia.Gracias a todos y cada uno de ustedes por hacernos sentir como en casa y cuidar cada detalle.
Esperamos volver muy pronto a este hermoso rincón de Samaná!
Os queremos Lucia y Carlos
30 maj 2026
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Svar från Bahia Principe Hotels & Resorts
Estimados Lucía y Carlos,
Muchísimas gracias por dedicar parte de su tiempo a compartir tan hermoso comentario sobre su estancia con nosotras.
Nos llena de alegría saber que disfrutaron de una experiencia tan especial y que pudieron apreciar la belleza natural de la isla, nuestra propuesta gastronómica y, sobre todo, la dedicación de nuestro equipo. Nuestro principal objetivo es crear momentos inolvidables para cada huésped, por lo que comentarios como el suyo son una gran satisfacción para todos nosotros.
Agradecemos especialmente sus amables palabras hacia los miembros de nuestro equipo que contribuyeron a hacer de su estancia una experiencia única. Será un verdadero placer compartir su reconocimiento con ellos, quienes sin duda estarán encantados de saber que su atención, profesionalidad y dedicación dejaron una huella tan positiva en sus vacaciones.
Nos sentimos honrados de que hayan encontrado en nuestro resort un lugar donde sentirse como en casa y de haber formado parte de recuerdos tan especiales en este rincón único de Samaná.
En nombre de toda la familia, gracias por su cariño y confianza. Esperamos tener el privilegio de darles nuevamente la bienvenida muy pronto para seguir creando experiencias memorables juntos.
¡Felices días!
Raquel P.
Guest Relations Department
I am writing this to warn people of the delayed booking tactic used to void à 5-day cancellation policy
I am writing this to warn potential buyers about the deceptive sales and booking tactics used by the Bahia Principe Privilege Club.During the presentation, I was offered a specific price to book a non-all-inclusive hotel. However, when I immediately called to finalize my booking, the customer service team explicitly told me I had to wait 2 weeks before I could book.Trusting them, I waited. When I called back two weeks later, the prices they quoted me were completely different and much higher than promised. When I immediately asked to cancel my membership and requested a refund due to this bait-and-switch, they refused. They claimed I was past their strict 5-day cancellation window—a window they deliberately forced me to miss by making me wait two weeks to book.My bank ultimately validated their claim because of the signed contract's fine print, but the practice itself is incredibly dishonest. They intentionally delay your booking so you cannot cancel within the legal timeframe. Buyer beware: do not sign anything with this club.
10 april 2026
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Svar från Bahia Principe Hotels & Resorts
Dear Mrs. Cintron,
Thank you for sharing your comments.
We are sorry to learn that your perception of the membership enrollment and booking process did not meet your expectations. Transparency and clarity are fundamental principles of our Privilege Club, and all membership terms, conditions, benefits, and cancellation policies are presented in the membership agreement, which is reviewed and signed at the time of enrollment.
Our reservation procedures are designed to ensure the correct application of membership benefits and availability. They are not intended to affect or modify the cancellation terms established in the agreement. Rates and availability are subject to the conditions of each reservation, travel dates, and inventory at the time of booking, which may result in variations from previously discussed estimates.
We appreciate you taking the time to share your perspective, as guest feedback is always valuable in helping us continue improving our communication and ensuring that membership information is as clear and comprehensive as possible.
Kind regards,
Raquel P.
Guest Relations Department
TUDO EXCELENTE
4 maj 2026
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Svar från Bahia Principe Hotels & Resorts
Estimado Sra. Guarda,
Muchas gracias por su comentario.
Nos alegra enormemente saber que todo fue excelente durante su estancia. Será un placer volver a recibirle muy pronto para ofrecerle otra experiencia inolvidable.
Un cordial saludo.
Tetiana H.
Guest Relations Department
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.