Bahia Principe Hotels & Resorts Omdömen 

Me encantó absolutamente todo, la atención, el hotel encantador en todo: su estructura, la alimentación súper waooo, la amabilidad del personal, súper recomendado, por supuesto volveremos

We have been to this series of resorts 6 times. This will definitely be the last. The food was subpar at the best of times. One night they had 6 rice dishes on the buffet. They used to have a carving station at the dinner buffet… we never say this once. They served bacon only twice during the week we were there and if there is a way to water down jam or maple syrup… they have found it. No fruit carvings as in previous years. We had a favourite small pool and the last time we there they had a bar. The bar is still there but never open. Limited selection of drinks. (No Tonic at all which if your drink of choice is Gin and Tonic… you are out of luck. The servers are great and I know it’s not their fault but wow we were surprised at how far this resort has sunk. I basically ate sandwiches off the kids buffet and even that was not good. One day they served Mustard sandwhiches. Seriously.

Dear Bahia Principe Management,

I am writing to express my deep disappointment regarding my recent experience at your resort. Guests should always be treated with respect and without discrimination, and it is essential to acknowledge and provide appropriate compensation when a situation has been mismanaged.

Many guests travel great distances and invest significant resources to stay at your properties. Finding oneself mistreated, unsupported, or undervalued is disheartening. Based on my experience, I will not plan another vacation at your resort, nor will I recommend it to others. I expect issues to be handled with a much higher level of care and professionalism.

Es la segunda vez que fui Bahía Príncipe Grand Punta Cana. Excelente la atención en el buffet, la isla, la prontitud con que se da respuesta a las solicitudes, la limpieza. Se destaca el personal de los espacios de animación y entretenimientos
Sin duda volvería por tercera vez

Prior to our arrival, I contacted the hotel requesting a simple room decoration to surprise my baby. During the booking process, I noticed that honeymoon stays include a bottle of wine and a cake and I checked this option. Upon arrival, I was informed that the room had not been decorated and that I needed to contact the Family Concierge. When we entered the room, there was no decoration and no cake, only a bottle of wine, which we do not consume.

After contacting the Family Concierge and explaining that this was for my baby’s birthday, I was told that I would need to pay additionally for a cake and that balloons were not offered—despite the Christmas tree being heavily decorated with balloons for Christmas. Eventually, I was promised a banner in the room and a cake to be delivered on my baby’s birthday. However, only the cake was delivered, and the banner wasn't placed And I noticed that they placed one in the room facing us. This was particularly disappointing, as I wanted to take photos as a memory for my child.

In addition to this, the room cleanliness was unacceptable and does not meet 5-star hotel standards. The room was dusty, and I found a cockroach, which raised serious hygiene concerns. Although housekeeping came to clean afterward, the cleaning was superficial and not thorough. I experienced continuous sneezing and coughing during the first night due to the dust in the room, and both my husband and I were bitten by something in the bed. Thankfully, my baby was not affected.

Housekeeping issues continued throughout the stay. On Friday, garbage was not removed, and towels were missing, requiring us to contact the Family Concierge again. At this point, I clearly stated that I was filing a formal complaint.

Service quality was also extremely disappointing. The buffet and restaurant staff were often rude and impolite, particularly at the Indian restaurant, where food was handled in an unprofessional manner.

Furthermore, this is an international resort welcoming guests from all over the world, yet it was very difficult to find staff who could communicate in English. Even when I clearly requested English, many staff members continued speaking Spanish without making any effort to assist or communicate in another way, which was very frustrating.

The food quality was poor, and the electronic food labels were not functioning. When I raised this concern, the chef explained that the system depends on the internet and offered no practical solution. Being told to “call the chef” each time to know what food is being served is unrealistic and unacceptable in a 5-star all-inclusive resort.

On Saturday, after returning from the beach, my husband, my baby, and I wanted to take a shower, but there was no shower gel in the room. I called to request it, but nothing was delivered. After waiting 30 minutes, I called again, and still nothing arrived for another 30 minutes. During the second call, the staff member hung up on me, which was extremely upsetting. I then called once more and explained that I would file a complaint if the item was not delivered within the next five minutes.

On Sunday, the day of checkout, we were forced to shower with cold water, including my baby, due to a reported issue. When I contacted the family concierge for assistance, I was told, “I can’t do anything for you,” which was very disappointing and unhelpful.

Additionally, during breakfast at the buffet on Sunday, the server refused to clean our table until I became visibly upset. The staff appeared unwilling to work and showed a lack of professionalism.

Overall, this stay was extremely disappointing. Instead of enjoying a special family celebration and a relaxing vacation, the experience caused stress and frustration, and we are leaving the resort upset rather than satisfied.

We stayed at the Bahia Grande Principe Punta Cana the week of 6-13 of March. The resort was amazing from the room to the grounds .We had a wonderful room facing the two pools and close to the gym.It is a very big resort but there are frequent little carts to take you around all day and night. The grounds were kept very clean with no sight of garbage. The dining hall was a little chaotic but you could always find a table and plenty of choices in food.The pool was clean and the drinks were plentiful at the poolbar.That week was abit windy down especially at the ocean so we didn't get to enjoy it as much as we wanted but the last few days were much better and you could always find chairs later in the afternoon. The wings at the Food Tryck were amazing we also got four al carts ,Greek, Italian, Japanese and the Mongolian was wonderful.All in all a beautiful resort with beautiful hard working people there.We will definitely be bad .Also the front desk clerks were amazing Valentina and Stylan.I also had a massage at the Spa that was wonderful also.No complaints. A beautiful resort !!

Meget bra! Hyggelig betjening.

This resort is beautiful with friendly staff, spacious rooms, amazing food and lots to do! The beach can get pretty busy but we always found a lounge chair. The main pool is big but there are others to take advantage of if you want something different! I would go back in a heartbeat!

I stayed at Bahia Principe Tenerife in March 2026.

Overall, it was a good stay and there was plenty to do for my little girl, which made the holiday enjoyable. The hotel itself is lovely and there are lots of activities to keep families entertained.

However, the main thing that disappointed me was that all three of the à la carte restaurants were fully booked for the entire week, meaning we had to eat at the buffet restaurant every night. When we arrived, I asked at reception if we could book one of the restaurants and was told they were all fully booked for the week. I explained that we had literally just arrived minutes earlier, but the receptionist said that people download the app and book in advance. I felt this was quite unfair for guests who may not know about this beforehand or who have never stayed at the hotel before. Unfortunately, I also found the young receptionist quite unhelpful and a bit rude and patronising in the way she spoke to me.

While the hotel is very nice, I don’t feel it quite offers value for the price you pay. There are also quite a few extras that require additional payment. For example, if you want to watch more than one show, you have to pay extra, and if you want certain drinks, like pink gin instead of the standard options, there is an additional charge.

Overall, it was a pleasant stay, but there are a few areas where the experience could definitely be improved and I don’t think I would be considering to stay again.

Our family of 11, including five children (ages 3–13), booked a luxury holiday through TUI at Bahia Principe Luxury Akumal in Mexico last year. The trip cost over £30,000 and was meant to be a once-in-a-lifetime family celebration, but it was extremely disappointing.

Flights: We had upgraded to premium seats, but on the morning of departure we received a text saying our seats might not be together due to an aircraft change. This was not mentioned at check-in. On the plane, some family members were separated, and passengers travelling alone were seated between us. No staff helped resolve this, making the outbound journey stressful.

Accommodation: Despite requesting rooms together over nine months in advance, our rooms were spread across the resort. All rooms were damp, required dehumidifiers, and our clothes developed a strong smell. Mini bars were not restocked daily, even with essentials like water.

Special Occasions: We had informed the hotel of three birthdays during our stay. Instead of being acknowledged, we were allocated some of the worst blocks on the property. This was especially disappointing as the trip was meant to celebrate special family occasions.

Food: The buffet frequently ran out of basic items within minutes, such as freshly cooked chicken. On one afternoon, raw pork was served. Booking à la carte restaurants was impossible for our large party, ruining several evening experiences, including on birthdays.

Hotel Condition: While refurbishment was ongoing, the hotel was in poor condition for a 5-star property. Our room had black mould, severe damp, and even a leaking ceiling. Visiting a nearby sister hotel highlighted how poorly maintained our hotel was.

Previous Experience: Our parents had stayed here the previous year and had a fantastic experience, which is why we rebooked. The difference this year was shocking and extremely disappointing.

Overall, this holiday was far below the advertised luxury standard. Between the flights, accommodation, dining, and hotel condition, our once-in-a-lifetime family holiday was ruined. We feel TUI and the hotel failed to deliver what was promised, and we believe appropriate compensation should be considered.

Très bel hôtel. Nous y étions pour la 2e fois. Excellent service. Personnel courtois. Plage magnifique. Nourriture excellente.

My husband and I stayed at the Bahia Principle Luxury Bouganville Resort in La Romana, D.R. We had a wonderful time! It's a beautiful, comfortable, clean place, with well manicured landscaping. The staff is amazing, friendly, professional and with the best attitude you've ever seen! The beach is clean, with white sand and delicious warm water. The pools are clean, beautiful, with bars where you can get delicious drinks. The entertainment is great! Lots of activities to do every day. Highly recommended!

Min kone og jeg var 14 dage på Bahia Princippe Luxery AKUMAL voksendelen fra 10. februar. Værelserne var store og godt indrettede. Rengøringen var rigtig fin. Og service fra personalet var helt i top - uden undtagelser. Jeg vil dog særlig fremhæve Carolina, som var "Guest Advisor" i bygning 82 og 83. Hun leverede den fineste service jeg har oplevet. Der var meget fin transport rund på det store hotelområde. Der var 10 minutters drift på flere af de 8 transportruter man kunne benytte sig af. "Busserne er en form for eldrevne golfbiler ofte med anhænger.

Upon arrival we were very pleased by the cleanliness of the grounds. Everything was clean and well taken care of. The staff is super friendly and the “Train” drivers are so helpful. The entertainment staff are a fun going gang and they know how to get the people participating. Special mention to Vianellis , she’s a real sweetie! The food…..amazing. Every meal we had was delicious. The only thing I can say I would change is the noise in the hallways in the wee hours of the morning. Lots of people yelling and waking up other patrons. Also, we were at the back and we could hear the garbage truckand all night going on. Regardless, we would return in a heartbeat!!!! We stayed at the Aquamarine Bahia Principe in Punta Cana from February 12 to 20th. Adult only. Looking forward to rerun next year.

Our experience at the Sian Ka’An luxury resort was very mixed.. We had a room with a lovely private rooftop deck. However there was no hot water or even warm water to fill up the giant hot tub so we ended up using that as a platform so we could get at least a bit of a breeze.. The decor is dated in the room and there could’ve had two sinks in the bathroom instead of just one the kitchen area was very tiny and the coffee maker was quite poor.! Our main issue was having been poisoned by salmonella, which took over two months to get better once we got back home. Another scary issue was with the private transportation company Amstar. On the way in, it was fantastic. We had a relatively new (Expedition) vehicle, but on the way back we got an old beater of a minivan that got a flat tire on the way back to the airport and I noticed that every one of the tires was missing at least one bolt which kind of freaked me out, but we did eventually make it to the airport, however not in time to book our upgrades !!

We spent 4 nights at this hotel and were glad it wasn’t any longer after having one of the worse hotel experiences we have ever had. We have stayed in many 3-5 star hotels around the world including all inclusive resorts and based on our experience I would struggle to rate this hotel even 3 star, we very rarely complain but we had such a bad experience in all areas at this hotel that we did end up complaining in the end.

Room issues:
1. Patio door did not lock as it was broke.
2. The shower temperature would go from ice cold to boiling hot and back again every 20-30 seconds.
3. There was no hand soap provided in the bathroom next to the sink so we had to go into the shower and use the shower gel fixed to the wall to wash our hands.
4. The TV did not work properly in the room with constant signal issues making it unwatchable.
5. We had ants in our room, 1st day they were on the dressing table, the next day they were next to tea/coffee crawling all over the cups which had not been used, there was nothing left open to attract them and they kept coming back.
6. The room was not cleaned properly, there was a large bundle of dust/hair all wrapped together in the entrance way from the 1st day, we thought it would just be cleaned the next day but it was not, so thought we would leave it to see if the room was actually being cleaned, it was eventually cleaned on day 4 only after we raised it in our complaint.

Services (inc food/drink) issues:
1. A lot of the food was very poor quality, we have stayed in several all inclusive resorts before so we know the quality isn’t always the best even in 5* resorts but the food here was the lowest quality we have ever experienced.
2. The drinks was one of the biggest disappointments, we like to try the cocktails when we go away, but here has the worst cocktails ever which I found undrinkable, my favourite cocktail is a pina colada which I thought I would be safe with but no, a pina colada is normally a white/cream colour, what I was served was almost clear like water. A lot of the drinks had been watered down with a huge amount of sugar in them, they have drinks dispensers around the resort which are labelled as Coca Cola/Fanta/Sprite however these tasted very different to the real thing.
3. They charge for a lot of extras which we have had included at other 5 and even 4 star all inclusive hotels, some chargeable services include €50 to use one of the day beds around the pool, €3.50 for fresh orange juice at breakfast (which is crazy charging for this at a 5* resort), any branded alcohol drink is chargeable, I expected very expensive brands to be a chargeable like at other resorts I have stayed but everything is and they only use very cheap/local alcohol like what a 3* resort does.
4. The Wi-Fi did not work (they expect you to get food/drink menus on your phone).

Staff and service issues:
1. They don’t have enough staff in some areas, we waited a long time with others to get in at the buffet outside terrace, there was plenty of tables but with only 2 staff covering a large area they could not clean them and serve quick enough.
2. A lack of customer service and initiative from the reception staff, on night 3 after we had enough of all the issues I went to reception and said we have not had a good experience and would like to raise a complaint, at that point they could have said sorry your experience has not been good is there anything I can help with and found out the issue but all I got was I will get you a feedback form and was sent away to fill that in.
3. The food was better in the Italian restaurant but this was yet another bad experience. We had a reservation for 7.30pm, we arrived on time but there was a queue waiting to get in so did not get in until 7.45pm, we had a very rude waitress, when our mains arrived they were put down quickly and the staff disappeared before we looked and realised one of them was wrong so had to get the attention of someone to let them know, they asked what we ordered and went away to check then come back and picked up the wrong order and just walked off without saying anything while the other main was left getting cold as we wanted to eat together, they came back 10 minutes later with the correct dish and just put it down with no apology for their mistake.

Around hotel area issues:
1. There was a really bad smell of drains around some areas of the hotel.
2. This is primarily a family resort and almost everyone had children with them, so we were shocked when we were by the main pool and heard being played over the hotel’s music system all around the resort, a song swearing saying S * * t / f * * k / f * * k off, we couldn’t believe this was being played with so many young children around.

We were looking forward to staying at this hotel but our stay was ruined, this review is not just to warn others but hopefully the hotel sees it and makes changes as it is a nice place with potential to be good.

I stayed at Bahia Principe Luxury Tenerife in January this year and it was far from 'luxury'. It was refurbished and reopened last December, but they have actually made it worse. The Room :- the wardrobe consists of an open rail, three shelves and two drawers - this is for up to three guests ! Consequently we had to leave some of our clothes in our cases. The shower room has no door so no privacy, the shower tray is not anti slip, so there is a notice warning you of a slippery surface !, and there is no grab-rail. The really wierd thing is the full length glass window between the shower and the bedroom - it must have been designed by a pervert.
You are given two 50cl water bottles each day, but if you want more, you have to pay a room service charge !
This is supposed to be a luxury resort!
The Restaurant/Dining Room :- the food selection is nothing like as good as it used to be (except breakfast), and the chairs and tables, which used to be smart and comfortable, are now very basic ones that you would find in a low quality canteen or cafe.
Every guest we spoke to confirmed that, like us, we always liked this resort, but they would not return.

Hotel lived up to our expectations. Our room was one of the best we have had, staff could not have been more helpful in all areas, for an all inclusive hotel, food and drink were exceptional with lots of choice for all palates.

Well what can I say. It’s very difficult to find any negatives about this lovely hotel. The reception staff are all very helpful and efficient. The rooms are kept spotless by the friendly cleaning staff. The staff in the pool bar and the main restaurant are all very kind and helpful. The food is excellent and there is a great variety of choices. An added bonus is the choice of two superb à la carte restaurants available for all inclusive guests. The daytime animation is very good and the evening animation is standard hotel fare. The staff in the bar are very good and always coming around. A couple of extra good points are the San Miguel beer, which is my favourite, and all of the English tv channels inthe room.
We have already booked a few more stays and can’t wait to get back.

I loved the service (really quick and friendly people), I loved the array of food options, in particular the breakfast and I loved the bedroom decor but that’s about it.
As I went in January it was quite cold and unfortunately they did not have heaters built into their system. They did however provide us with extra blankets and a portable heater (again indicative of good service) but I was still really cold as the small heater could not do much.
Also my mum got a massage for £80 and said they didn’t get to massage her everywhere because they ran out of time. For me this is very appealing and shocking because £80 is a lot of money. I think the price needs to come down considerable or the time needs to be increased.
Lastly the bedroom was nice but there was quite a bit of rust in the bathroom and dust on the hangers and on the TV remote.