A heads-up regarding buying records from BSI if you're picky with the condition. I bought a limited edition vinyl but got sent one with a damaged sleeve. Contacted customer service and even... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolutely awful company. Ordered an item that arrived broken. Emails went un answered but eventually got a response via WhatsApp. 99% sure its just an AI bot as 'they' told me the chain being detache... Se mer
Un service déplorable pour une commande pourtant simple. Des tee-shirts Ghost et un sweat, lors d'une promotion. Déjà, il a fallu presque 2 semaines avant que que je ne sois informé que l'un des... Se mer
Aldrabões Material danificado, recusam troca e exigem vídeos a abrir o material, ainda selado . Depois dizem que material foi aberto. Exigem a devolução em vez de trocar o produto comprado... Se mer
Företagsinformation
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100% Fully Licensed Merchandise
Kontaktuppgifter
2,1
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611 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very quick reply to my question.
Very quick reply to my question.
Excellent customer service
28 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
Many thanks J, we really appreciate your positive comments relating to the efficiency and standard provided by our customer care team
Great communication and fast delivery
Great communication and fast delivery, thanks so much!
30 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
Thanks so much for this review Louise, we appreciate your comments and are glad to see that our team were able to communicate with you in a clear and effective manner. Along with the speed of delivery for your order!
Wonderful customer experience can't…
Wonderful customer experience can't fault them at all.
29 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
Many thanks for such a lovely review Charlotte
Amazing experience ❤️❤️❤️❤️❤️
I had a wonderful experience with BSI Merch. I received a very fast and helpful response from Amy which I am very grateful for.
25 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
Michaela, thanks so much for a wonderful review! We're thrilled that Amy was so speedy at getting back to you
Super relation pour ma commande
Super relation pour ma commande passée, ou il y avait une erreur. un bon feed-back. Super pro. Vous pouvez leur faire confiance.
24 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
Hey Cyril, thank you so much for your review! We massively appreciate you taking the time to leave us such a positive review :)
Good products and very good service.
22 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
Hey Monica, we appreciate you taking the time to rate us 5 stars!
Very efficient and kind service
Very efficient and kind service. I was helped by Amy C :)
22 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
We're so glad to see that you had such a positive experience with Amy who has able to efficiently respond to your query
great support team
great support team, in touch with my order every time i messaged about it
22 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
big thanks for this five star review Stephen, your comments are much appreciated by the whole team
There was a mix up between Royalmail…
There was a mix up between Royalmail and USPS and my package was unable to be located. The merch team was very professional and replied to my inquiry within 2 hours of emailing them. I was able to locate my package and picked it up today!
19 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
Thanks so much for this Thomas, we massively appreciate you leaving a positive review. We're glad that your package made it to you in good condition and we hope you enjoy your items
After my order was lost in transit
After my order was lost in transit - I contacted Customer Services a few times before finally my problem was picked up by George. He re-ordered my parcel and got it tracked, and it finally arrived last week. I ordered it mid October!
18 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
Hey Sarah, thanks so much for taking the time to compliment George and his awesome customer service standards. We're so glad you now have your parcel and we look forward to you shopping with us again in future
Svar från backstreetmerch.com
Thanks so much Hristo, we really appreciate you leaving a positive review for us
Ordered some items back in September
Ordered some items back in September, am still missing a couple of items. One was a preorder which was meant to be shipped from October still nothing. The other is in stock on the site, but still not been delivered! The customer service is useless,and there online chat never responds! I’ve been told not to contact again if about the same order!! ( I’ve messaged once about this) I’ve ordered from the US site and it got delivered very quick! God knows what goes on with the Uk site!! I would not recommend buying from them, very disappointing! Love Coldplay not there merchandise site!
21 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
Hi there Niki, I hope this finds you well. Apologies that your experience with Coldplay merchandise has not met your standards. Please contact rach.scarsbrook@bsimerch.com and I will get this resolved for you as a matter of urgency. As the response to your query with regards to being asked not to contact the team again absolutely should not have happened and we would like to escalate this for you
I am beyond grateful to Miyah for…
I am beyond grateful to Miyah for helping me with my damaged order. She answered me super quickly and she is super kind. Thank you!
21 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
Thank you so much for such a wonderful review, we're sorry to see that your initial order came damaged but that Miyah from our CS team was able to assist you in a friendly and positive way
exceeded my expectations
The response was very quick and very polite. I had a simple question and I got an answer plus a possible solution. Thank you!
20 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
Hey Kristyna, thanks so much for this review. It's great to see that our team went above and beyond to help you out and that they were on hand with additional advice
Great Comms,
18 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
Thanks so much for your handy review, we appreciate you
Raising the customer service bar.
The team here, especially Miyah and Emily went above and beyond to ensure our issue was resolved. Our item was damaged and within two pleasant emails a replacement was sent out. Nice to know some companies still fly the customer service flag this high. Will ALWAYS go back here.
16 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
Dan, this review is wonderful and we're so glad to have been a beacon of customer service based hope for you and your experience. We look forward to you shopping with us in future and that both Miyah and Emily exceeded your expectations of CS standards
Good service and a good product
10 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
thanks so much Grant, we appreciate you!
A PLEASANT SUPRISE
I ordered a concert poster but to tell you the truth, when i looked closer at where it was coming from i thought it was a 50/50 shot that i would ever get the poster or my money back considering i am in the USA and my poster was coming from the UK. Riddle me this - better customer service than any local companies in my own backyard. When i questioned where it is i got a very reassuring email that it was on its way. BOOM I GOT IT . Great poster, paper stock feels really expensive. My mistake was I only bought one. Thank you for your help Isla. Barry Hochstein
17 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
Hey Barry, we are so thrilled to have exceeded your expectations in such a wonderful way! Sending love from across the pond and we've been so stoked to share your comments with Isla
Extremely Helpful
Jayda was extremely helpful and thoroughly answered any question I had. That being said, although I appreciated the excellent customer service I hope my package is not ultimately missing so I wouldn't need her assistance again.
16 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
Thanks so much for your review of the lovely Jayda. We greatly appreciate you taking the time to rate your experience 5 stars!
Incredibly helpful workers
Incredibly helpful, I have always been able to solve my package issues with them. They respond quickly and try to help as much as possible.
17 november 2022
Omdöme utan inbjudan
Svar från backstreetmerch.com
Natalia, thank you so much for such a lovely review. We're so happy to see that our team were quick to help and able to assist you
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.