Aurigny Omdömen 

I travelled Gatwick to Guernsey. Upon boarding it became apparent that someone had been allowed through security at the gate by Aurigny staff to board the plane in error. The area had to be checked for anything suspicious and made safe and the person removed. They happened to be in my seat! No apology was given.

The following day I travelled Guernsey to Gatwick. I was allowed no opportunity to remove my coat from my hand luggage to make my bag fit into their bag measure. Having just attended a funeral I would have hoped for a little empathy and understanding, rather than be slapped with an excess baggage fee for a bag that could have squeezed into the frame. I suspect this fee was imposed to recoup their losses as there were several empty seats on this flight. I’ve never had any difficulties with Ryanair. I would certainly not advise anyone to use Aurigny.

I've travelled twice with Aurigny.
In 2018, my flight left Southampton but couldn't land in Guernsey due to poor visibility so they landed in Jersey and put everyone in a hotel. The next morning we were put back on a flight to Guernsey but they still couldn't land (don't know why they didn't check this before they left) so they continued to Birmingham! A day later and I was further away than when I started. We then had to take a bus to Southampton and get another flight to Guernsey! It looks 36 hour to travel from Southampton to Guernsey.
My most recent flight (2025) was cancelled. They wanted to send me home two days later but this wasn't feasible due to dog care and work commitments. They then wanted to send me via England to Dublin. However, the flight got in far too late. There would have been no local buses back to my town. It was also unclear whether they would cover the cost of the extra flight.
So, two bad experiences out of two and 7 years apart suggestion that there isn't a culture of learning from your mistakes.

Oh goodness where to start!

Booked two flights - Southampton to Guernsey, and back.

The outbound flight was cancelled and with conversation we were rebooked onto a Gatwick to Guernsey flight! I spoke to customer services and they rebooked us onto a Southampton flight. Irksome but not awful.

Then when we were in Guernsey they cancelled our return flight less than 3 hours before it was due to leave! And booked us, again with no communication, onto a flight the next morning! We had serious commitments to get home for including work. I went to their chat again - nothing. I called and said
what's going on and the lady said there was nothing she could do - the flights that day were all now full. We went back and forth for a bit and eventually (after a lot of stress) she said she could book us onto the later flight that evening. I said thank you so much and breathed a sigh of relief.

But no. The flight was delayed by 2.5 hours and we sat there in Guernsey airport, bored and stressed. Our boarding passes were scanned as we entered the airport lounge. We then boarded - and my friends boarding pass was rejected. They'd double booked the seat so someone else was already sitting there!! They wouldn't let me exchange my boarding pass for hers (despite me having booked and paid for both) and she was quite literally stranded in Guernsey overnight. A solo female traveller with no friends or relatives on the island! She found a hotel and Aurigny have still not reimbursed her for the cost of this. When I chased they told me they refused to speak to me about it as I am not her - but again, my booking and my card that paid for it.

My flights with this airline are almost always delayed or cancelled. They’ll leave you waiting for hours. They’ll make you check in on time even if the flight is clearly delayed. They will never pay compensation. Auringy are in complete shambles and an embarrassment to Guernsey. For the prices they charge it’s a joke.

Damaged baggage. Lost baggage. Terrible customer service.

Terrible . 6 flights in last 6 weeks.

1 left on time
2 2/3 hour delays
1 5 hour delay
1 plane on runway taken back to terminal
1 cancelled flight

Is Liz Truss running things?

Avoid avoid avoid. I can't stress this enough i have never been more disgusted and disappointed in an airline than this today on the 21st our flight out from bristol airport was canceled last minute due to a "technical problem with the plane" now don't get me wrong I understand that planes can some times not work things can go wrong but to have 0 communication with people then tell them it takes 28 days plus to refund them is a joke. We get booked for the next flight out which is just not good enough we planned our trip so we could get there for a specific event only for them to give us a flight the next day which we would miss our event absolutely do not I repeat do not use this joke of a company and be prepared to look like a lost fish in a pond due to there terrible staff.

Nico's wife must be severely disappointed, similar to the planes, they both can't get up!

In all seriousness, avoid this airline at all costs, the flights themselves are already reasonably expensive, but the arrangements you'll have to make due to a last-minute cancellation will only add to that + good luck with customer service, or there lack of!

Dreadful company. In December 2024 my flight from Southampton was cancelled after being sat in the airport for almost four hours. I put in a claim for cost incurred as a result and three months later I still not heard back from them despite numerous emails. If there were other companies that operated out of Fuernsey, I would never use this cheap excuse of a company.

We received an email informing us our flight, which was meant to depart at 14:40, was now departing at 17:25, just as we were pulling into the airport's carpark. When checking with the Aurigny team at the airport, no one knew anything about a delay. The screens kept saying our flight was departing as scheduled but when the time to show gate info came, they decided to show the delay then. I kept asking for refreshment vouchers as per your website, and none were given. Extremely disappointed.

Due to poor weather conditions we required to reschedule our flights. The customer service made this an insufferable chore for 5 hours resulting in a catastrophic phone bill. Would advise anybody to avoid flying to Guernsey as this airline is horrific.

DO NOT RING CUSTOMER SERVICES, they don't answer and when they finally do you will spend over an hour on the phone....my phone bill was £48!!!!!!!!!!!!!!!!!

Aurigny cancelled the flight after boarding due to technical issues, disembarked the plane, found a new smaller plane from a different airline, delayed the flight further due to unknown reasons, bounced the last hand luggage passengers (including us) to the next flight, offered me compensation on their customer service chat and then never responded to me once I had finally landed.

Airline is always delayed. Not reliable and extraordinarily expensive. For the prices we pay I’d at least expect an on-time service. I’ll be moving to Jersey next year to avoid having to deal with this joke of an airline.

They delayed us on our flight from Southampton and then delayed us 3 times at the airport spoke to the customer services and they said what do you want me to do about.
Absolute joke of a company and terrible customer service online and in the airport.

Tried calling Aurigny to leave a simple message for my sister (who doesn’t have mobile phone). Had to hang on for ages before being able to speak to someone. After the almost 30 minute wait, the callow youth who took my call told me that he may not be able to tell my sister that I would collect her from Exeter airport due to…. data protection! What a load of cobblers! So much for ‘customer services’. Get a grip Aurigny!

Delays on way out (3hrs) to Guernsey and now sitting here on way back with same story. Whoever is running their operations needs to find a new career…

PS - the plane is actually operated by BlueIsland - but we still bought our ticket with Aurigny

Addendum: as we have a kid with us, we were moved to the 'earlier' flight (which was also 2.5hrs late so actually left at the same time as we should have) - which was good of the ground staff. But the flight we were meant to be on was then cancelled.

Je suis déçue de leurs services. Impossible d annuler un voyage.
J ai averti le service client qui a répondu rapidement mais rien a été fait en coulisse.
J aurai besoin d explications.

This company should be grounded, oh what am I saying they ground most of the flights they offer bookings for 🥴
They treat passengers like cattle and leave them abandoned to their own devices without a care for anyone.
When I complained I have been ignored.
So what happened….. 9 hours delays in Birmingham because the plane didn’t leave guernsey due to some FOG checking with weather reports….. this was mist!
Return flight was canceled no reason other the standard weather excuse ( this is because they have a clause that clears them from any responsibility if weather is given)
After hours 9 in all they offered seats on a plane to Gatwick , well actually they had no record of my 81 year old wife , our daughter and granddaughter 🫤 but after the younger ones demanding they found 3 seats .
They say if one has an issue then claim they may respond in 28 days however Saga insurance state they must receive any claim within 28 days , beware. Also Saga offer no cover for cancellation less than 12 hours.
So back to the journey, landing at Gatwick at 9.40 pm they were abandoned to make their own arrangements back to Birmingham, some £300 taxi fare.
It seems like they sell tickets for around 15 flights a day cancelling 10 BEWARE.

Flight out delayed by 2 hours, flight back cancelled and rebooked onto another flight 3 days later. We had to transfer to another airport to get home at great expense to ourselves. Radio silence from Aurigny customer services. Won't use again. They give a terrible representation of Guernsey.