Aurigny Omdömen 

I have for the last year been undergoing treatment for cancer.. which means I've had to travel alderney to Guernsey..for 4 months every two weeks..I've never missed an appointment in fact on one day they kept ringing me to update me as fog had come in..but not only on alderney side I've been at the airport early as usually last flight but sat there at midday and without any prompting stewards have come up to me and said would you like an earlier flight ..let's get you home ...the compassion shown by both airports has been spectacular..

Terrible airline. Poor management as well a rude and inconsiderate staff. Avoid!!!

Since Aurigny changed around all the Manchester flight timings sometime around the pandemic I was forced to have a two and a half day trip rather than being able to get an evening flight back on the Tuesday. Now my trip is even shorter as due to 'crew sickness' they cancelled the Manchester flight on Sunday morning. At 4am when I got up to get ready for the airport 3 hours before the flight Aurignys flight status page said the flight was delayed to 7:30am (rather than 7am it was scheduled to leave) I had no emails about this nor was it even mentioned at the airport until 6:35 so I had to go to the airport normal time anyway when I'd have preferred the extra time in bed! At 6:35 an announcement was made that the flight was delayed with further information at 7:30 because of crew sickness.

7:30 came and went without the update that was mentioned would be happening on the departures board and at 7:36 the flight was cancelled and everyone was told to leave via gate A to collect their bags on the way out. If Aurigny knew crew illness was the problem at 4am and earlier why did they make us sit in the airport waiting for two hours before cancelling the flight. You either have spare crew or you have to wait twelve hours for yesterdays to be able to fly again which would've been about 9am at the earliest so why wait until 7:36, nearly two hours after check in to cancel when you'd have known 9am would be the earliest opportunity anyway.

Whilst the crew are too sick to prioritise one of their key routes though they were fine to continue flying to the summer destinations across Europe and Britain that day and the key routes always end up being the ones cancelled. A European flight leaving not long after the Manchester flight was meant to also had crew illness but they just got delayed to 9:30 even though the Manchester flight should've left first. If you can't successfully complete all your key routes then why are you flying to the summer destinations whilst customers plans are being hugely inconvenienced. After receiving the new booking we were now flying to Gatwick the next day meaning by the time we'd get to Manchester our trip will be barely 24 hours before we have to come back again.

Despite flights being available online for Bristol, the Aurigny check in desk lady claimed there are no flights to England left at all that day (Sunday) and she didn't seem like she cared at all so our nearly three day trip is now nearly a day once we would have wasted time getting into central London just to get the train up to Manchester. I guess the only positive is we'd still make it to our event if Aurigny felt like doing Mondays flights unlike the people who were all heading to the football who can no longer attend or the person who needs to get back to work the following day but has been given a flight in two days time. Attending the event is about all we'd have time to do with the time we'd have left by the time we got there.

As our flight to Gatwick we'd been automatically rebooked on was another red eye the next day (Monday) and it is only ten minutes different in time from the Manchester flight we thought we'd give it a go checking in just before the Manchester check in closes in hopes that there'd be some no shows and they could swap us back to the Manchester flight. This check in lady was so much more helpful than the day before and after I explained we were on the cancelled flight from the day before and were going to have to spend hundreds of pounds and five hours getting up to Manchester from Gatwick she managed to find 3 seats on the plane. She asked some airport staff if she was allowed to transfer us and thankfully we managed to get on and have at least half of our day back in Manchester. We believe this is only because the family who were heading to the football the day before no longer wanted to fly as of course the football had finished by Monday! Thanks to Aurigny our trip was still ruined as we had little time to do anything and I was far too exhausted having to get up at 4am for two days in a row to appreciate being there.

Aurigny doesn't care about their key routes at all as their summer destinations are more profitable for them so they always get the priority whilst locals to the island are left struggling to get to England leaving plans inconvenienced or having to be cancelled altogether. It is not acceptable, especially with such expensive prices. With the brains of Aurigny though I'm sure they cancelled the flight more so they could not have it go down as a delay in their statistics as now it's a cancelled flight it no longer counts as delayed.

Very simple straightforward flight with helpful staff and no drama whatsoever. Would definitely use again. Flew from Manchester at 09.05 28/8/25 and returned at 16.50 following day. Slight delay in return departure but again very helpful and pleasant crew for the flight.

Appalling experience. Could not have been worse. Arranged for an assisted passenger to fly home from Guernsey. First they told him the flight was delayed/cancelled for 5 hours and to come back later. As he left the airport they called his name on the tannoy saying they were going to disembark him (he was checked in) because he was a 'no show'. They promised to escort him to the arrivals hall, but did absolutely nothing, so we wandered out on his own. Let down by the ground crew as well, saying 'it's not our fault' and 'that's your opinion' while smirking at us. Aurigny has the monopoly, as the only airline flying from London to GSY. They are really expensive and utterly awful. Bring in the competition again!

My mobility disabled wife flew on her own from Birmingham to Guernsey on Friday 15 August, she had airport wheelchair assistance booked and confirmed by Aurigny. Assistance at Birmingham was fine but on landing at Guernsey there was no assistance, the cabin crew said it was not there job to assist and left my wife to leave the aircraft last, carrying her own cabin bag and her walking stick and make her own way slowly & painfully across the tarmac and into the terminal building, she has a lame left leg as a result of Polio when a child, her disability is very obvious. The uncaring attitude of the cabin crew was disgraceful and I assume a reflection on the airline in general

Loads of bad reviews but I was hoping unfounded but alas no .delay outbound not too severe. Delay home bound a whopping 4 hours plus.

Flight delayed by almost 3 hours but they refuse to provide refreshment vouchers until we’ve been waiting 2 hours. Awful customer service with no sympathy for those travelling with children. They run a monopoly in the Channel Islands so couldn’t care less if you have a terrible experience. Avoid if you can

Without doubt the worst airline I have ever flown on, always delayed sometimes cancelled, dopy staff, crummy planes and really expensive. Avoid.

Cancelled our flight with only an email that told us we had been put on a next day flight at 06.40AM whilst travelling to airport. No phone contact. Really ....get up 03.00/03.30 the next day & try to find hotel in Guernsey on a bank holiday Monday whilst celebrations going on for end of occupation ! Super care
We took a flight to Birmingham instead of (London City our destination) & had to battle trains that was so rediculously rammed. 4 hour journey some of which was standing & with suitcases. Im passenger assistance & we are both retired. Shambolic airline & after sales. In the end l spoke to some hard nosed CEOs office representative who made lame excuses for cancellation due to staff sickness. They reimbursed travel expenses but no over and above jesture.
This is Guernseys state owned airline
Fancy title but its really a two bob airline
AVOID AT ALL COSTS

Our flight out on Thursday 17th July was delayed by 5 hours by low cloud at Guernsey Airport. This is hard to understand given that modern landing aids mean that London Heathrow continues to operate in fog, albeit at a lower tempo. The Aurigny staff in Southampton were visible, approachable and helpful, providing regular updates on the flight status and quite quickly handing out £5 food & drink vouchers to passengers. Our return flight (GR1320) was scheduled to depart on Sunday 20th July at 1315 but after approximately an hour's delay due to "technical issues", a brief announcement was made stating that the flight had now been cancelled due to those issues and adding a (very) few additional words which were too garbled and quickly delivered to enable us (my wife and I) to understand what we had to do next. We looked at the screens but they only told us what we already knew - i.e. that the flight had been cancelled. Following other disappointed passengers, we soon found ourselves in a long queue back at the Aurigny check in desk. This included both "cancelled" Southampton passengers and passengers checking in for subsequent flights. After around 30 minutes wait we finally found ourselves in front of a helpful Aurigny person who booked us into the 0645 flight (GR0650) on Monday 21st July and arranged for us to stay overnight in a nearby hotel. Aurigny paid for that, including meals, and our taxis from/back to the airport. GR0650 was just under 15 minutes late departing with the captain providing no explanation for the delay. Whilst our two flights with Aurigny were in themselves unremarkable, our experience suggests that they & Guernsey Ports (as the Guernsey Airport operator) have not yet got the runway technology and aircraft resilience required to provide expected (by customers) levels of operational availability. Incidentally, I incurred £20 of additional car parking charges at Southampton because of the cancelled flight but there is no right to reclaim such charges from the airline. For my next Channel Islands visit, I shall either take the ferry or, more likely, fly BA to Jersey.

Appalling customer service on 16th July myself & my 94yr old father checked in for our Guernsey flight. 30 mins before take off they decided to cancel the flight leaving us to sit around waiting, no customer support until we were told to go to desk 6 & join the queue 2 hrs later we decided to jack the whole thing in as there was no-one at the desk. Only when I phoned my travel agent did I find out that fog was the reason. Then we were told we were being booked on a flight from Gatwick 2days later no mention of transport up to Gatwick let alone hotel neither which was feasable with a 94yr. How does this company stay afloat?

Flight to Guernsey was 8:30am this morning from London city airport. Email at 23:03 last night saying that they had cancelled our flight and they'll rebook us on the next available flight. No explanation as to why it was cancelled. Email at 00:09 saying that they'd rebooked us on 19th July at 11:05.... from GATWICK!! So... We've lost money on the hotel we were staying at this evening, no food in the house as we were supposed to be away so will need to go shopping. We now have to travel to a different airport an hour and a half away which involves walking, bus, tube and train (instead of a 10min £8 taxi) all this with lots of luggage and a 4yr old child, disappointed that she isn't going on holiday and seeing grandparents today. Question: if the fog in Guernsey is an issue, how are other flights still landing!?! Answer: this company doesn't care because they've been paid already!!!

Once again an Aurigny flight has gone 'tech' Been stuck at departures in Paris CDG for 6 hours now. Expensive and massively unreliable airine that I've had delays and cancellations with about 6 times now

Flight from bristol was cancelled because of heat apparently. While I very much appreciate aurigny paid for a hotel and booked us the next day. Aurigny chose to not let anyone know of the cancellation until the very last minute. We were only told of a 1 hour delay and considering the guernsey to bristol flight was also cancelled, they had to have known our return flight was cancelled. We spent all day waiting in the airport for nothing and when I emailed a complaint, I had a reply apologising and saying they were very busy! HOW LONG DOES IT TAKE TO TELL PAYING CUSTOMERS A FLIGHT IS CANCELLED!

I grew up in Guernsey and still travel back and forth once or twice a year. Today we boarded at Gatwick on the hottest day of the year, 31 degrees in Surrey, and were made to sit on the tarmac for an hour with no air con because there was a “discrepancy” in the number of bags to passengers. I guess that means they counted the bags wrong. The air hostesses did their best but there’s no good reason they shouldn’t be able to count the bags right and avoid people feeling faint and unwell from the heat. We then had to wait another 45 mins to take off though they did manage to turn the air con on by that stage (they were able to close the doors and start the engine after getting the bag count right). It was one of my worst experiences with Aurigny tbh - I don’t really blame them for the bad weather delays that happen often. This was different and extremely unpleasant.

NEVER has there been an airline so reliably populated by low-IQ imbeciles.

Their website is dysfunctional in many ways. Ringing on the phone gets you someone in Fiji (you can't make this up) whose English is substandard and you waste 30 minutes on a call that should take 5 minutes.

They don't have reliable airplanes, and many, if not most of their flights are late.

A laughable joke. But.....as this airline sucks on the public teet, so they can BE stupid and still stay in business, I'm sure they care very little about the constant stream of bad reviews, of which this is only the latest of many.

Please BA, start a regular Guernsey service so Aurigny and their mentally-challenged employees can go back to whatever job they may actually be good at. Running an airline is not such a job.

Been travelling since January back and forth. Everyone complains about the service and now I know why.
We have been delayed several times and flights have been cancelled.
On Thursday our flight was delayed for an hour and then cancelled with two plaines sat in front of us. We were told this was due to illness? But also air time. So the pilots they had working at that time had run out of air time. The company knew in the morning that flight time was short for the day. OK they can look for other pilots but as this seems to happen on a regular basics. So they very rarely get one.
So why waist our time sending us to the airport when they know there are no flights?
I have asked the CEO how I can get the data for last 6 months (SRA). Will be easier to see the issues they have and why they are second worst airline in UK.
The reason I am doing this is I lost a day I can never replace.
Max Bernard

I would rather swim the channel than use these people.
We had flights booked at Christmas and they messaged us the 12 hours before saying because of the weather our flight will likely be cancelled, so we can either change and rebook another flight with them or turn up at the airport and hope for the best. If it’s cancelled, they will refund and we can re-book or they get us on the next flight.
We then spent 3 hours on hold to them, costing using ££££ because we were in the UK, it was my birthday and it delayed our dinner because we were trying to sort re-booking.
They had nothing available until after Christmas - which obviously is too late to get people home in time for Christmas.
You can only change your flights to flights going from the same airport as your original booking and because there was nothing left, we had to book flights - out of pocket from birmingham, instead of Gatwick!

Anyway, next day came around and they hadn’t cancelled our flights and we realised we would still have to go to the airport in the hopes they cancel the flight - given no one answered their phones all evening or morning!

We got to the airport and our flight took off - with us on.

Now came the worst part - we contacted them to get a refund on our Birmingham flights, we even said we would be happy with a credit note as we need to come back later in the year.

So they gave us a credit note but it had to be used in 6 months. Bare in mind, we live in Thailand and only come back to the UK to see family in December and July.
So that made the voucher void because we don’t need to use it before June when it runs out.

If they had given us 12 months on the voucher, then things would have been fine. But yet again, we are out of pocket because of the incompetence and passenger negligence when there is disruption. You can message passengers 3 days before Christmas saying flights are being cancelled, please rebook - when you have nothing to rebook until after Christmas.
Then to give us 6 months to use a nearly £700 voucher for your incompetence is staggering.
You have a monopoly on that island and yet you are still rubbish.
Do better and sort it out.

This is one of the most unreliable and poorly organised and expensive airlines I have very travelled, and I do alot of travelling.