Darren managed to get me a Netgear product that was really difficult to get hold of - even from the manufacturer. His perseverance and commitment was brilliant, and he kept me up to date all the time... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought a printer which broke down. The paper stuck, and they asked me to send photos, which I did, they then told me I pulled the paper out the wrong way. Which I didn't, also the paper should not... Se mer
Företaget har svarat
Our printer is used in a workshop environment and consequently get a bit of hammer, get dirty and so getting reconditioned or graded options is sensible for us. Never been let down, great communicatio... Se mer
We needed some additional memory for our server and after a Google search came across Athema. Their price was extremely competitive against other retailers which seemed to good to be true. I e-mailed... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Reseller for a wide range of IT related products, such as toners and inks, refurbished printers and consumables and exdemo products.
Kontaktuppgifter
18 Faraday Road, Sl2 1RU, Slough, Storbritannien
- 0844 482 0129
- sales@athema.co.uk
- www.athema.co.uk
4,4
Utmärkt
191 omdömen
Ingen aktuell inbjudningshistorik
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HP LaserJet P2055dn refurbished
The received an invoice for the HP LaserJet printer I ordered very quickly and the printer itself was delivered in two days. For some reason it went to an address a little down my road but I was alerted and managed to pick it up the same day. The printer was very securely packaged and appears almost like new. I received quick feedback on how to download a printer driver I needed and it is nicely set up. So very happy with the service so far.
16 mars 2022
Omdöme utan inbjudan
Excellent communication and very…
Excellent communication and very friendly
16 mars 2022
Omdöme utan inbjudan
Poor systems lost them a sale.
Their systems and lack of careful checking failed them. I ordered a refurbished colour printer from Athena online. After a day I enquired re likely delivery date only to be told they did not have this printer in stock (despite accepting the order and payment). Offered a mono one instead for same cost (mono probably another error on their part) so I looked elsewhere. Staff sounded very helpful.
9 mars 2022
Omdöme utan inbjudan
Svar från Athema
Hi Michael, we were simply out of stock of the printer you ordered, we did try to offer you an alternative model as per your request but we realised it was a mono printer which we then emailed you back to let you know. We then said we would try to find a colour model but you then said you had bought another one from elsewhere. We never accept an order until you order has been completed. All payment are AUTHORISED and never taken until the goods are shipped. Your order and payment has since ben cancelled. I don't think this deserved a 2 star review?
Order late in the afternoon
Order late in the afternoon, delivery next day at 11am
Very helpful service
2 mars 2022
Omdöme utan inbjudan
Excellent service from Darren
Excellent service from Darren. Thank you
25 februari 2022
Omdöme utan inbjudan
Excellent service and a quick response…
Excellent service and a quick response to a question regarding my order. Will use again when needed.
22 februari 2022
Omdöme utan inbjudan
Great service and purchasing experience
I ordered a monitor from the store, and it was delivered very quickly. No issues at all with the purchase, and Darren was very quick to respond to any personal inquiries. I highly recommend.
20 januari 2022
Omdöme utan inbjudan
Very quick to order
18 januari 2022
Omdöme utan inbjudan
Straight forward ordering with speedy…
Straight forward ordering with speedy delivery.
20 december 2021
Omdöme utan inbjudan
Slick and straightforward ordering on…
Slick and straightforward ordering on the website. Email query answered quickly and reconditioned printer sent out faster than expected. Fantastic service. Thank you
26 november 2021
Omdöme utan inbjudan
Not trustworthy
I ordered a monitor which was advertised as being new but was reduced as it had a damaged box.
When the monitor arrived, the box was fine but I was concerned as it had been closed by brown parcel tape and all of the internal items had clearly been opened.
I raised my concerns with the owner of the store who tried to argue that the item was indeed new and was not a returned item. He claimed that it had just been opened for the purposes of testing as the box was damaged.
This can’t be true however as the monitor’s info screen shows that it has 116 hours of use and the box actually contains the original delivery note with the customers name, address and mobile number on it as well as a returns note for comet!!
I will say that the vendor offered to arrange to collect the item if I wasn’t happy with it and I have decided to keep it as the monitor actually appears fine.
That being said I’m annoyed at the product essentially being miss-sold to me and I certainly wouldn’t order again for that reason.
24 november 2021
Omdöme utan inbjudan
Svar från Athema
Andrew, this was a mistake by my vendor and not by Athema, I did tell you that we'd be happy to collect the screen from you and give you a full refund because of this. The screen was in clearance hence the very low price you paid. I'm sorry about this but did this really deserve a 1 star review?
Great service and price.
Great service and price.
Highly recommended.
19 november 2021
Omdöme utan inbjudan
SCAMMER
SCAMMER
I bought a laptop as new.. but I found that it has been refurbished .
After two days I have a Virus and the touchpad didn't work at all, I have checked the Device manager for mice system .. but there was no any mice system to fix the touchpad problem.
After I sent back to them and waiting for a while I have been informed a false information as I required the Technical support engineer report ,they cut the lines off with so rude behaviour.
Therefore I would not recommend them to anyone else.
5 november 2021
Omdöme utan inbjudan
Svar från Athema
Absolute nonsense! The laptop was brand new direct from ASUS! The customer informed us that the laptop was "hacked" while in her posession, also that she had a virus on it and blames us for this? We therefore collected the laptop from her and then fully refunded her. She then wanted compensation? No pleasing some people!
Excellent customer service with a very…
Excellent customer service with a very speedy delivery
18 oktober 2021
Omdöme utan inbjudan
We needed another printer of the same…
We needed another printer of the same make and model to match existing equipment so we went for a refurbished one from Athema. Ordering and delivery were quick and straightforward and everything worked as it should.
13 oktober 2021
Omdöme utan inbjudan
Very good and friendly service.
12 oktober 2021
Omdöme utan inbjudan
Above and Beyond the Call of Duty
My HP Printer had become problematic in that on some pages the print was faded. Having explained the problem to Darren who in turn sought the advice of an engineer, I was given some advice which cured the problem and my printer is again printing beautifully. I was totally impressed with the way Darren went above and beyond the call of duty when in reality he wasn't obliged to. Wonderful Customer Service.....
6 oktober 2021
Omdöme utan inbjudan
A* Customer Service, will definitely use again
Great customer service. I bought a clearance item, and the team were very helpful in explaining exactly what the issues with it were and making sure I would be happy with the goods, which I absolutely was. Have bookmarked their site for next time.
6 oktober 2021
Omdöme utan inbjudan
Bought a refurbished HP MFP M277n…
Bought a refurbished HP MFP M277n printer, as we already owned a couple of them. Quick delivery and as we already have them, easy to setup.
Also had some advice on a printer we have some trouble with. Still troubleshooting that at the moment.
5 oktober 2021
Omdöme utan inbjudan
Excellent company
Athema offers the best service you can ask for.
They have sent my printer very quickly and dealt promptly with a toner issue.
I am very happy with my purchase.
Thanks!
21 september 2021
Omdöme utan inbjudan
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